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| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. |
Six Month Rating |
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Acanac
Pluses: "Not sure if any", "Non", "Good? Haven't heard much truth about them", "Cheap", "reliable internet", "Unlimited, free online pc with and OC-12, free 100gb ftp, and free vpn", "reliable most of the time.", "Pricing", "First year is cheap. Brace for a surprise on the 2nd year. Limitless download. Credits for yelling (see comments)", "Cheap, cheap, cheap",
Minuses: "Support, reliability, wrong credit card charges, unable to attend problems", "Unprofessional company", "Customer service is horrible and they get very defensive if questioned", "bad service, Not honest", "deceiving, perhaps conniving, won't give you benefit of the doubt, won't take responsibility for their employee commitment", "only getting 4.5mbps", "Slow, email tech. support when there is no internet, sporadic connection sometimes", "Shipping, Billing, Sales, Accounting, Support don't talk to each other.", "Everything else is a bad point. Radius server (dsl authentication) not too reliable. No service on weekends.", "Slower at peak hours, speed dependant on Bell CO location",
Bottom Lines: "Never again", "Dont try so you will not cry", "I refuse to use a company that gives the client a hard time about their service not working", "avoid them unless you can pay cash and have them sign a waiver they can't collect anything more unless you signed another paper", "Strongly recommend if you live near the CO", "Good company to deal with but would like follow-up for billing and satisfaction.", "1 phone call, 2 emails--3 weeks--No DSL modem. Trying to get refund. Got Refund.", "If you can be served by Acanac, it means you can be served by any other... Go the other way.", "Best rate for DSL",
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Six Month Rating |
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AT&T DSL Service
Pluses: "the new promotional prices are extremely great 19.95 for 12 months for 6megs down can't beat it", "Great Speed", "Stable, good enough ping times for online gaming", "(1) Connectvity has been pretty solid for a year. (2) Suprisingly professional -- never really bothered me about anything.", "Speed Is Great! Delivered Performance was actually more than Promised! Very High Quality Connection with Low Pings", "Up Most Of The Time", "It works", "always up", "price",
Minuses: "here recently activation has been extremely long took 2 weeks from dated ordered to activation", "Talking to some of the people when ordering service - just do it online", "Wish the upload speeds were faster", "(1) Overall cost keeps increasing every year because of new additional charges. (2) I don't trust AT&T", "Sales and Account Info Could Get their Stories to match.", "Drops Unexpectedly On Occasion", "Slow; Disconnects unexpectedly; Service Techs not flexible on work schedule", "support--lanuage", "slow and dsl unsyncs(drops) at least once a day",
Bottom Lines: "My service got disconnected, established new service that day without paying a penny BUT i suffered for 2 weeks without internet", "Great Price", "May not be the fastest, but its stable", "I don't trust AT&T -- I want an ISP who supports net neutrality and anonymity", "Great Value, but AT&T Needs to work on what they Tell the Customer!", "Only Option I Have!", "I use it because it would be more hassle to change to Cable.", "Repair SUX", "fair deal--only deal available", "you get what you pay for or Less",
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Six Month Rating |
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AT&T Midwest
Pluses: "Getting exactly what I'm paying for", "At&t does send techs out", "Reliable, low pings, Great value", "Use the free AT&T WI-FI at McDonald's & Starbucks when traveling", "Reliable Connection Once Installed", "Easy install, no downtime", "When it works it works.", "great channel selection, DVR is fantastic", "used to be decent at around 4-5 mb/sec", "3",
Minuses: "Not as fast as Comcast but can't beat the price", "Increasing CRC errors and connection drops, decreasing SNR ratio, gave me the run around for modem credit.", "Not everyone you speak provides help", "AT&T Elite promises 6 mbps download, but I never get better than 4.5", "Installation Issues Common", "None", "When it's down, don't expect miracles. Your Mileage may vary.", "tv picture freezes, pixeliztion (SP), HD unwatchable", "down to less then half that (2mb ish)", "4",
Bottom Lines: "Overall I am happy", "Don't rely on support (except for getting those techs), it's a low frills line.", "Great value for the money plus it is a flat rate, no taxes in IL", "I stay with AT&T because of the free remote WI-FI", "Very Competitive to Cable Alternatives", "OK for the price, good technicians (onsite), don't believe everything you're quoted on the phone.", "Recommended to daughter, she loves it", "Would be ok if they would fix the connection speeds", "Just OK, but still better than cable",
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Six Month Rating |
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AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "Connection is ROCK SOLID!!!", "It works...slowly, sometimes", "Not many", "they aren't comcast", "They eventually answer the phone", "none", "fast compaired to some, good tech service, (hahahaha) That can be a joke!!!", "Speeds above 6mbit all the time occasionally 10+.", "None",
Minuses: "Takes a long time to get provisioned. Connection speeds outdated.", "Just about everything", "Telephone Quality, poor DSL preformance, no service on lines", "unreliable, slow speeds", "DSL Connection is unreliable and does not deliver 1/5 the advertised speed.", "Worse than dial up today due to their Iphone4 sales screwing every server they own", "very slow at times, fast most of the time, software sucks,I don't use it. recommend manual set up.", "I don't have a DSL filter, and it disconnects if I get a call, but I don't use the home phone.", "Terrible connection speed, terrible customer service",
Bottom Lines: "With no caps and a rock solid connection that is always on unlike cable it a good purchase.", "If you have no other choice..........It's a little better than nothing...", "Don't use these people.", "if there was someone else available, they'd be history", "I'll find another provider", "Sucks, can't even get a faster speed or fixed IP, Comcast may be the solution in Charleston", "For the moneyI will find a better deal,After all I'm not getting extream6 sevice all thetim", "Much better then Verizon Mobile Broadband.", "Unless your residence is next door to a CO, don't bother with AT&T.",
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Six Month Rating |
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AT&T U-Verse
Pluses: "Heck of a lot cheaper than TWC",
Minuses: "Stability is not there yet",
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Six Month Rating |
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AT&T Yahoo
Pluses: "Easy install", "It worked", "Worked with no problems for years until now", "cheap", "Great speed for cost.", "None", "Very Reliable DSL , Customer for 14 years, Speed is consistant", "I have used this DSL provider for 8 plus years mostly with no problems.", "very reliable, no outages, good speed and line quality", "Rock Solid",
Minuses: "poor tech service, service is gettng very slow", "Everything Else.", "Bad technical support/High Cost", "bad service", "PRIVACY: Yahoo tracking your every move.", "Connectivity issues", "Harder to get a good price", "My particular location Verizon owns the phone lines therefore phone service is necessary to have DSL", "don't EVER contact customer service, you'll regret it. Absolutely Awful.", "none",
Bottom Lines: "Thinking of changing provider", "Get something else, but in my case I have no options so I'm going without intertnet.", "Not worth it for me, i need a reliable connection 24/7.", "maybe:go charter as less of 2 evils", "didn't know of the privacy implications until after I had switched", "I'm switching ASAP", "Happy with service, price is becoming an issue", "For the most part, I am happy but connection getting slower it would appear.", "Had this for 7 years same location, very happy, works great!", "I get what I pay for",
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Six Month Rating |
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Bell Sympatico
Pluses: "If you are bored, can keep you busy trying to fix it.", "hahahah", "More reliable than Rogers", "Decent speed I guess", "mostly reliable, fairly responsive technical support for phsyical issues", "none", "Improved speed since a few months, frequent 800+ kbps", "Very fast ADSL2+, speed higher than promised, quick install", "It was somewhat reliable",
Minuses: "More unreliable than a used cond'm.", "everything", "Throttling, dishonesty, can't speak to somebody who speaks proper English", "worst customer service, weekly mail problems, ridiculous price for what you get", "terrible service windows, missed appointments, bad upload speeds", "faulty, unreliable, limited downloads with extra charges, awful support", "Bandwith limit is low", "Throttling, low usage caps, mandatory modem rental & useless phone support", "Adding services without permission. Over priced and overcharged", "Devious amd untrustworthy",
Bottom Lines: "ISP of last resort.", "STAY AWAY", "Pass", "I'm switching to anyone else", "fair value for the money, but the transfer caps are ridiculous for the money", "worse than a third world ISP", "Good value for the money, improved bandwith would be a plus", "The speed makes up for the throttling, but not great in other areas", "Stay away from bell", "Use corporate might to bully users",
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Six Month Rating |
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Bright House
Pluses: "Usually very reliable service and support.", "It rocks",
Minuses: "Inconsistency", "The high cost",
Bottom Lines: "A quality service that has only the occasional glitch", "Ya get what ya pay for...",
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| Six Month Rating |
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CenturyLink (Whitefish Bigfork Columbia Falls Polson Kila Kalispell Hungry Horse .. [more] )
Pluses: "ADSL in rural area", "My DSL speed has been smooth and steady since Oct 2009 till today, Aug 26 2010. Today my upload speed went to near 0.", "they call it Broadband", "There are no good points", "none", "Reasonable price.", "Reliability, Installers, Decent Combo Modem/Router provided", "Used to be good", "Provision was fast for DSL", "price",
Minuses: "no information package, difficult to get to tech support", "Customer service know little about networking. No help for my sudden upload speed drop.", "Rude Tech Support", "Almost everything about this company and its DSL.", "slow speeds, terrible latency, non responsive to said problems", "Tech support rarely solves a problem, refers you to paid support.", "Slow Speed, High Cost for Slow Speed, Forget Multi-Users...", "Another merger will probably mke it worse", "Way too expensive & virtually no features besides e-mail included", "have not got it working yet",
Bottom Lines: "average, better than none, lot worse than Comcast", "It is a good service at a fair price. Just hope not to have any problems or long phone calls await you!", "Thieves", "If you have another option, go else where.", "If there was any other DSL available I would switch.", "Cable is so much faster, and supports multi-users so much better", "Embarq was great, CenturyLink is getting worse by the day.", "Expensive and very poor value but the only fast connection in town", "will let you know if i ever get it fixed",
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Six Month Rating |
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Charter Pipeline
Pluses: "It does work (although much slower than claimed) most of the time.", "none", "Fast", "It rarely disconnects", "Update: How many good points are there NOW? I am reviewing on "Charter". You no longer list it as a provider at all!?", "Speed is usaly consitant", "reasonably priced", "TV works better than Internet", "none", "When it works, it's reliable.",
Minuses: "Poor connection most of the time, Very poor support from Charter, Use 3rd party techs", "lousy connection,unreliable.", "Expensive", "Slow connection (but as advertised), Too Expensive!", "Charter is the "ONLY" provider where I live?!? Since you do not list it...I rest my case. How much worse can this be?", "Packet loss", "the worst customer service I've ever experienced", "Internet has a mind of it's own... works when it wants it too", "unreliable poor tech support", "Frequent intermittent outages, some short, some very long.",
Bottom Lines: "Only reason to use Charter is because of Monopolistic control of areas.", "I'll be back with Embarq in 3 months", "It sucks. Avoid if possible.", "It only took Charter 9 months to come down from $72+++ to $36 (with 24 month contract). Is that NOT a bottom line???", "Decent service it will get better if they properly maintain nodes and DNS severs", "TV is descent and your 3 to 5 meg internet is great for browsing... not for streaming or gaming!", "compared to the last 3 weeks dialup is a better option", "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK.",
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Six Month Rating |
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Clear Wireless
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| Six Month Rating |
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Clearwire Wireless
Pluses: "Very portable service, easy to set up.", "Completely Easy Installation; Consistent Speeds", "It's wireless", "All the same as Advertised and everyone else has mentioned", "A sales rep came directly to my home, demonstrated service, and signed me up", "Very easy to setup", "Able to travel within coverage area.", "Quick and Easy Setup", "Instant install on my Belkin Wireless Router & WinXP and No drops", "It was good",
Minuses: "Inconsistent speeds ranging from dialup speeds all the way to 1.5 on the downloads.", "Re-Positioning Modem Sometimes Needed", "Poor Tech, Poor Customer Service", "None as of Yet, and nothing even showing as possible.", "Contract is 19 pages and full of "We're not responsible, and we don't care!"", "Horrible connection and speeds, esp with p2p applications and games.", "Slow speed, signal quality fluctuates", "Seems like they have more lawyers than Engineers", "Binaries download slower than a dial-up, if at all.", "High and I mean high latency",
Bottom Lines: "Stay away!!! Clearwire FTL", "Good Value for the Money, Great Alternative to DSL, Cable, Satellite", "Good for Back-up for DSL, Cable......", "It's (CBM), here in Seattle, Wa.", "Shallow service, absurd billing practices, and very low value for your dollar.", "Terrible service provider, waited days to get help from tech support, 200 dollar cancellation fee, very slow speeds", "Not too bad if you want other options besides cable or DSL", "If they become customer centric, they might be a good service", "Not useful for anything but browsing & you don't need broadband for that!", "I wouldn't switch isp's.",
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| Six Month Rating |
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Cogeco Cable
Pluses: "Used to be", "reliable, fast (10000down/600up) with excellent support", "Consistant speed", "Speed, Fast Installation", "good price for service", "Reliable, 3 (cable) outlets @ no extra charge, fast", "cable is cable, no real issue", "I'll pass them along if I discover any", "None",
Minuses: "Everything", "expensive", "P2P Speed issues", "Bandwidth limit, terrible news server", "Free fSecure internet security package inferior to Norton 360 4.0", "128 upload, came from cogeco's 384, and when temp drops below -15 connection dies", "Poor newsserver, email is sporatic, tech support is a joke", "Bandwidth caps",
Bottom Lines: "This Company has gone to hell.", "they are the only game in town, and thats fine by me", "Good deal- n/c modem rental", "I am probably going to go back to HSE asap", "Best of the Cable ISPs", "work's pretty consistently (except for the real cold days)", "I'm considering switching to Sympatico DSL", "Not worth it",
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| Six Month Rating |
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Comcast
Pluses: "Can't think of any.", "fast, reliable and good feature set (free McAfee security suite)", "great speed and only getting better. in pembroke pines fl the best so far", "No very many.", "always up and working", "In addition to rebate for Modem, there is also a $125 rebate for signing up.", "Rock solid", "Great internet speeds, excellent phone voice quality.", "Performance,customer service",
Minuses: "AT&T/SBC/Ameritech same company different names.", "little more than I'd like to pay", "none", "Un-reliable. 8 outages in 45 days. Techs are clueless", "t/s is clueless about basic networking, linux", "Telephone support appears to be far superior to live chat support.", "None", "none", "none",
Bottom Lines: "SBC will not support it's customers unless they are business based or have $1000/month bill such as was my case.", "until FIOS is available in area this is WAY better than DSL", "the best available in my area. great service and great speed.", "For business, Comcast is not ready for prime time.", "lots of bandwidth", "Only one day one which was mostly spent on installation.", "Comcast is providing me the bandwidth the others could not!", "Good price for the internet and phone combination.", "Good ISP and customer service",
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| Six Month Rating |
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Cox HSI
Pluses: "Good support and uptime, low latency for cable.", "Generally quite reliable", "Speed is good, but could be much faster.", "Speed , Connectivity", "Fast speeds, relatively low pings", "When it works it works", "Fast and reliable - clearly working to build a better mousetrap.", "None!!!!!!!",
Minuses: "SOHO business accounts very behind in upload speed compared to residential.", "Speed below target, but generally OK. But big outage (4 or past 6 days)!", "Speed could be much faster for the amount it is costing me.", "Cost", "bad customer service, when its down its down", "when its out its out", "Network conversion somewhat painful", "Slow, Customer Service Sucks",
Bottom Lines: "Good option for most SOHO business needs.", "Good in past, but real concern re. recent outage", "Cox is good, but needs to work on increasing their speed...what's taking so long to improve things?", "Fair purchase", "dont predict 100% uptime more lik 98% not too bad, but can get annoying", "I love hi-speed internet if there were DSL in this area i would have to make the jump", "Best choice in this area if you're not close to a DSLAM", "If there are other choices go with them!",
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Six Month Rating |
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DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "Excellent speed and stability", "contract clear and explained up front", "wait time to get on the phone with a customer service rep is a non factor", "None", "not at&t, dslx_gm, reliable", "Sign up was a breeze, and it just works!", "Great customer service and support", "customer service is very good, price excellent", "CONSISTANT SPEED AND CONNECTION", "Outstanding support and prompt service all in English. Great Reputation.",
Minuses: "none", "Issue with setup - not their fault - local telco had to replace a bad line", "service is extremely unreliable. multiple disconnects per day (per hour?). half of advertised speeds when it is up", "NO connectivity and No clue to enable", "none", "None", "They are at the mercy of line owner, some owners are not so “clean”", "POOR CUSTOMER SERVICE AND TECH SUPPORT", "Nature of DSL technology or service limits their ability to fix things.",
Bottom Lines: "Fiber through DSL Extreme great price/service combination", "After 3 other providers in 6 months, these guys shine - 6Mbits for this price - one of the best values I've found", "12 month contract was a terrible mistake. would never recommend this isp to anyone in westwood", "Avoid DSL Extreme at all costs", "great value for your money", "Highly recommended", "hoping to clean up issues , having a new modem sent by provider maybe that will bring stabling effects the line drops and hangs", "DO NOT TRUST THEIR PRICING REPRESENTATION", "If you have a clean line I highly recommend them.",
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| Six Month Rating |
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Embarq Now CenturyLink
Pluses: "Very fast and low lantancy.", "As Advertised", "Service calls - they get here when they say they will", "Fast, reliable, cheap for now", "NO Comment.", "They got 25mbps for $90/mo.", "Used to be stable", "reliable connection",
Minuses: "Slow downs during the evening.", "Some Lag", "seems to be up to something shadey", "none, almost 100% uptime in 4 years or so", "Customer Service, Tech Support", "They only do Routed DSL. Customer Service sucks!", "Goes out every couple of hours. Can't play Xbox Live during the day.", "Used to be Stable. Chaotic tech support.", "slooooow",
Bottom Lines: "Decent Option", "gotta do something", "In my area, if you want rock solid reliable service, then CenturyLink is the way to go.", "They're is More Negative things about Embarq than Positive..", "I will be going back to cable.", "Great when (and if) it works.", "I wish I could get at least close to the speed I pay for.",
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Six Month Rating |
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HughesNet Satellite Broadband
Pluses: "Pencils, pins, index fingers", "Better than dial-up", "Fast throughput,,Solid performance USUALLY", "When it works it's better than dial up", "NONE", "Let me think.............Hmmmmm?!?", "VERY FAST DOWNLOADS", "Inexpensive, fairly fast during the day and early in the morning.", "Always on, fast, reliable, available",
Minuses: "Slowest and unformed Tech Support", "Paying 2+ times more than other services", "FAP if you are a heavy downloader.Tech support", "Constant ups and downs in connection speeds", "ALL", "I was really caught off guard by the latency", "SIGNAL STRENGTH GOES DOWN IN HEAVY RAIN", "Only a bit faster than a dialup modem during evening hours (70kbps downloads)", "Some terrible Sales & Customer service reps, overbilling",
Bottom Lines: "When it works it works. When it doesn't, you're screwed.", "When you have no choice HNS IS your choice!", "Better than dial up but not much", "Satellite That Sucks Wind", "THIS COMPANY SHOULD BE CLOSED DOWN!", "fine, If you don't need to rely on it for anything.", "THE BEST CHOICE WHEN CABLE AND DSL NOT AVAILABLE", "Consider this only if you have no other choice and you don't need fast service during the evening (6-11 PM)", "My only option, but well worth it",
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Six Month Rating |
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Optimum Online
Pluses: "Great Speed", "fast installation, reliable and fast service",
Minuses: "Speed Slows Down During Peak Hours", "not in full control",
Bottom Lines: "Great ISP with Excellent Speeds", "very good professional service",
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Six Month Rating |
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PHONE POWER
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| Six Month Rating |
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Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "The tech support people are very polite and calm.", "Cant think of anything....", "Decent Speed when Working", "They keep coming out to try and fix the issue. No throttle evident", "Only Option. NOTHING good", "Low latency, consistent speeds", "Great Speed and Good Customer Service", "Always Up Solid Speed Solid Support", "Good speed", "It's always on",
Minuses: "My connection and speeds are spotty and slow.", "Slow Speed, 200+ ping times Support keeps passing the Buck", "Extreamly Unreliable", "DSL loses sync/train every day, sometimes every 5 minutes", "isn't enough space for me to type it out.", "Distance has limited my bandwith", "None Right Now", "Contract", "un-reliable", "Slowwwww",
Bottom Lines: "I can hardly wait until my contract is up!!", "Id switch ISP's if I had other options", "Look for better service", "When it works, it works. Faster than CableOne. Upload slow", "Only Option", "Best option for my location", "If You Can Get The 40/20....Get It!", "Check them out you might be surprised", "don't get their DSL or FIOS unless you are close to a hub", "Would rather have cable",
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| Six Month Rating |
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RoadRunner Cable
Pluses: "Outstanding speed", "Not bad when in works", "solid service", "good speed.10mbs on the down 1 mbs on the up", "Fast Bandwidth, always connected", "Generally fast", "Fast and Reliable Service", "Knowledgable installer, tech support responsive", "Reliable, high download speed", "It works most of the time now",
Minuses: "Level 1 reads from a card", "Ping tests vary from 25 ms to 135ms drives VoIP Nuts", "none", "very poor support. you will speend lots of hours on hold. Thats no joke", "A little bit pricey", "Jitter, QoS very unreliable so VOIP doesn't work well", "Price", "Used equipment bad choice of cable modem", "Low upload speed, Customer service sucks", "TWC bit off more than they could chew...",
Bottom Lines: "If you can deal with lvl 1 it pays", "Only real High Speed available.", "solid service", "good enough till Fios comes to town", "Good ISP", "Great if the only thing you want is Internet (and not VoIP)", "I would recommend the service to others", "They should not use Terayon modems", "Value for money", "Average service for cost.",
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| Six Month Rating |
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Rogers Hi-Speed
Pluses: "Stable Connection - 7MB Service", "I had television as well.", "Great Speeds!!!", "I'm lucky, I guess...", "Faster than a 56k modem", "It has the Capability of being an amazing internet service", "Fast connection in the mornings ; new features", "Consistent 2800/360, almost no downtime, service improved over past few months", "speed, always on",
Minuses: "It came from Rogers.", "Modem got fried after the first day :(", "Could be faster.", "Poor tech. support; unstable service; unequal service", "It doesn't care about my good point :/", "Speed Cap at peak times is ridiculous", "some packetloss during peak hrs, tech support", "newsgroups, sporadic mail servers right now",
Bottom Lines: "Internet? No way.", "Get it if it's in your area", "You pays your money, you takes your chances.", "Get reviews from ppl living in your area first; else consider DSL", "Shaw|Wave = t3h w1n", "Will Rogers be able to provide fast connection without @home?", "Getting better in mtmc area", "highly recommend",
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Six Month Rating |
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Suddenlink
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Six Month Rating |
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TekSavvy Cable
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Six Month Rating |
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TekSavvy DSL
Pluses: "Great customer service", "Knowledgeable staff, rollover overcharge", "Some of the best tech support around, and no problems at all with stability.", "Great price, great customer support and astounding technical support", "Teksavvy is a very good service", "Excellent Alternative to the Nightmare Duopoly of Bell and Rogers", "Good Bandwidth", "GOOD Customer service.", "Solid service, high download caps", "Service still up, albeit a lot worse these days",
Minuses: "Still at Bell's mercy", "None", "Distance with Bell CO is far, moderate waiting times for calls", "none", "Unfortunately reliant on Bell's physical lines, which means dealing with Bell for Physical Support", "Tech support can't do much, Connection keeps dropping", "Activation can somewhat get bumpy.", "none", "New, non-existent tech support/customer service, poor connection",
Bottom Lines: "Better than Bell", "Very good ISP, that respect it's users.", "I recommend them over any other ISP if you can get them.", "Great customer support + Great Price, what more can you ask for?", "If you don't need the candy this is the team", "Excellent value for money, bandwidth caps that aren't absurd (I'm on Unlimited), helpful and friendly support", "If you have no problems, its good, but don't expect Teksavvy to help you if you do got problems.", "A good ISP once you are properly activated.", "Great alternative to Bell DSL", "Currently shopping for another ISP... suggestions?",
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| Six Month Rating |
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Time Warner Cable
Pluses: "Service visits on time, professional", "Minimal problems", "Fast Speed for downloads", "The Few times I works it was pretty Fast",
Minuses: "Not able to resolve latency problems and service interruptions this month", "Waiting for service is more often longer than shorter", "Can't talk directly with Tier 3 support", "I have only seen by top speed a few times",
Bottom Lines: "I had a commercial server account, but they are as good as canceled!", "Solid service with lots of uptime and a close local office makes TW a no-brainer for me.", "Tech support passes the buck", "Time Warner Cable is the worst HSI provider I have ever Had",
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| Six Month Rating |
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Verizon FiOS
Pluses: "General had fair connections", "Fast and Stable", "The Fios tech was very informative, reliable and very prompt.",
Minuses: "poor coordination with sales/support staff/promise connections they can not accomplish", "I don't have a bad thing to say.", "Verizon FIOS order desk badly organized",
Bottom Lines: "Good for cost of service", "FiOS internet and TV are some of the greatest communications products that anyone has come up with.", "Call ahead of the delivery date to verify service order is being put in.",
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Six Month Rating |
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Verizon Online DSL
Pluses: "Reliable", "Up until recently, I had no problems with speed, or the company.", "Solid connection", "reliable connections wired&wireless,speed within specs.(85-90%) basic pkg. 1.5mb down 687kbs up", "Fast for Small Uses", "Not much, Email seems to work most of the time.", "none any more", "True advertised speeds during the day. 6.5Mbps down, 0.72 up", "Seems reliable, OK pricing @ 1 Mbps down",
Minuses: "Speed Capped at 3Mbps", "Speed has been dropping over time, from 6.8, to 5.6, and now sits at 4.3", "expensive", "none at the moment!", "Expensive For Slow Speeds", "I've had dial up connections that were faster.", "Connection is severely throttled during peak usage in the area", "The worse DSL line in 10 years experience", "recent evening speeds as of 7/2010 have dropped to dial up speed!!", "With no competition, pricing of higher speed service is ridiculous",
Bottom Lines: "Rock solid moderately speedy connection.", "I haven't had too many problems with Verizon and I hope this is just a temp thing", "Happy", "great service,down time very rare had service 9 yrs.", "Good If You Are Close To The CO and Don't Need Fast Speeds", "Save your money, go with cable if you have it.", "waste of money", "considering options with other providers", "Hoping that Comcast will start servicing my street",
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| Six Month Rating |
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Verizon Wireless Broadband
Pluses: "Outstanding Speed",
Minuses: "Not available in all areas, but growing quickly",
Bottom Lines: "Outstanding if you need to be connected all the time - Invaluable",
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Six Month Rating |
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voip.ms
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| Six Month Rating |
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VOIPo
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| Six Month Rating |
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Vonage
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Six Month Rating |
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Windstream
Pluses: "Price, customer service, good value", "Better prices than the major ISP in the area.", "No usage cap!", "Price isn't bad..."free" phone line with Greenstreak (as long as you only use it for 800 #'s)", "There are none", "None", "Windstream connects me to the internet?", "Had the service since the start of the company, and never had but a few bad times and that was from a bad router and bad modem.", "None",
Minuses: "Sometimes unreliable, no true Naked DSL", "Feeling some latency issue, pretty poor technical support, spent more time calling for support than having the connection.", "Erratic speeds, very unreliable service in the past. Currently okay.", "Price isn't great...speeds seem to have "topped out" (nothing higher than 12M available)", "The list is too long, and we don't have the bandwidth. Thanks windstream!", "Horrible Tech Support and Customer Service", "Inconsistent speeds, inconsistent pings, marginally proficient technical support.", "Nothing past 12 Mbps in my area. I'm a heavy internet user and would really prefer 20 Mbps +. *No cable in my area.*", "Slow service, Lack of knowledge from techs",
Bottom Lines: "Low prices and decent service, though it is my only option.", "The service isn't so bad if you didn't have to go through all the trouble I had to go through.", "I might go back to Blue Ridge cable if they didn't have usage caps!", "Not bad, esp. if you're tired of dealing with the cable co. The "free" landline is nice, too, just as a "backup"...", "There are REASONS why this ISP falls to the bottom of every ranking", "Select any other provider if you dont want a crappy ISP", "Not really worth the time or the effort, but monopoly rules over all.", "Fast, Cheap, Unlimited, Good and Stable, ESPN 3 Available. Get It.", "Not worth the money and will lead to huge frustrations",
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