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| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. |
Six Month Rating |
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Acanac Inc.
Pluses: "Unbeatable price, reasonably fast, unlimited bandwidth.", "cheap, free FTP storage", "cheap", "AMAZING value and service for the money, reliable and fast connection", "Price - 19$/month year one, 33$/month after, unlimited 5/6M", "cheap, cheap, cheap $18.95 - 5 MB service - no limits no traffic shaping", "Efficient and reliable", "Fast setup, great service",
Minuses: "Requires up-front payement of 1 year in adavance.", "frequent service interruptions, slower than advertised speed, useless customer support", "worst service ever", "No ADSL2+ service yet, service only in quebec and ontario", "No MLPPP", "1.5m speed pay 5M free", "nothing really", "Nothin really..maybe improve on getting faster speeds...", "none!",
Bottom Lines: "Will never use any other ISP.", "don't bother unless you can't afford anything better", "doesn't worth even it's money", "The best ISP in Canada. Period.", "cheapest broadband you'll find for the first year, cheapest unlimited after that.", "cheaper and fatser than rogers with no limits no restrictions", "A lot better than Rogers", "Best bang for your buck",
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Six Month Rating |
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AT&T DSL Service
Pluses: "Price is ok", "Speed is very close to purchased speed. Reliability is great.", "Just works and has for over 7 years.", "None", "Cheap for the express", "pretty stable", "When AT&T DSL Elite works right it's very fast 4.9 to 6.0 Mbps (down) and 600-700 Kbps (up)", "Reliable service with a static IP address.", "Quick and easy", "Incredibly fast line provisioning and equipment shipping",
Minuses: "SInce AT&T took over Customer Service is very very very bad", "Kind of expensive. $47.95 for 6mb/512kb but pretty comparable to Comcast cable", "None", "Five hours on the phone with someone in India, no joy", "Slower than Comcast", "recycles once a day between 11pm and 11:30pm central, one minute downtime, regular service includes landline", "Configuration gets mysteriously changed every couple of months to 1.5 Mbps (down)", "None.", "only 1.5 capable", "If there is fibre to the curb/junction across from my house, why not DSL Xtreme 10.0?",
Bottom Lines: "tCustomer Support was horrible - Im thinking about comcast", "I've been very pleased with the reliability and speed", "Very pleased with AT&T DLS service.", "Initial installation; it does not work and they are no help.", "Not bad so far", "great deal if you can get it without the landline", "You need to constantly monitor the line and call technical support right away, the worst part is the hour you waste.", "Superior alternative to the cable providers in this area.", "Works good for what I need.", "Bundled with local phone service and a basic LD package, it's about $40/month for 6.0",
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Six Month Rating |
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AT&T CallVantage
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Six Month Rating |
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AT&T Midwest
Pluses: "Works, Quick, Excellent Tier 2 Support", "Excellent reliability and speed", "Very happy since I went to dry (no POTS, just DSL)", "Fast U/L for the price, low latency, included dialup, WYSIWYP pricing, no contract", "No problems with self install, line was active 2 days early", "internet connectivity", "easy setup, great value", "When it works, its solid", "It's cheap and it's fast", "Tech support from here",
Minuses: "Useless Tier 1 Support", "None yet", "prior to dry, throughput was significantly under advertised rate", "Lingering upgrade/downgrade issue, poor phone support", "Upgrade from Pro to Elite required ATT Direct to fix Redback profile", "horrible time reaching american tech support, terrible speed", "no options for additional ip addresses or static ip for residential", "The connection is constantly dropping", "Tech support is weak, occasional middle of the night outages for a few minutes", "AT&T absolutely clueless on how to handle their own issues",
Bottom Lines: "Definately worth it if you can get elite", "Unbeatable price and service", "great speed at a great price ($40/mo, dry DSL, no discounts, no contracts)", "Elite tier is a good deal for the money. Wish the 768k tier was less than $20 w/no contract", "Great deal for the price, very stable (only 2 or 3 outages in 2.5 years)", "If cannot get 4-6 megs living within 5500 feet from CO, canceling service", "best in the area", "AVOID", "Good value!", "Be very wary when adding Uverse to your SBC/AT&T account",
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| Six Month Rating |
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AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "Bell South brought DSL out to the boonies", "Some of the Techs know what they are doing.", "While I pay for 6mbps service download, I get 6.5mbps. Excellent and reliable service, never slows or shuts down.", "Always there when problems arise with a human on the other end!", "Good connection reliability, good service.", "No Cap(yet)", "no crashes", "Consistent Speed", "Good service. Very close to promised bandwidth (3M). $43 including a dry line. 6M available. U-Verse coming soon.", "A truly robust broadband connection, period.",
Minuses: "Bell South is now part of the new ATT", "Some of the Techs don't know what they are doing.", "Upload speed is slower than advertised, and upload for me is important for hosting and Voip. I get about 440Kbps.", "Sometimes runs a little slow, but not too often.", "Minor billing issues", "Slower than Cable and FIOS and they plan to stay that way (even with U-Verse).", "not getting the speed what I am paying for", "Slow upload speed, Expensive, No Newsgroup, Advance Billing Required", "Bundle discounts require certain minimum levels of service", "..tier 1 support is substandard.",
Bottom Lines: "The carrier doesnt really make any difference", "Went from Cable to DSL and I am not disappointed. But get a good router!", "Awesome. Very reliable. Speed relies on how far you live from the actual place.", "I don't think I will be leaving them anytime soon!!", "Reliable connection and good tech support.", "Slower than Cable and FIOS and they plan to stay that way (Even with U-Verse).", " I am pretty happy with my service", "Only worth it if you want consistnant speed.", "Very pleased. Better and more consistent than Charter", "..a very affordable, consistent service.",
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Six Month Rating |
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AT&T Southwest
Pluses: "No Hiccups. Always Consistent.", "cheaper than other for the same speed", "Always connected", "Customer support tries but fails to be helpful", "Solid connectivity and excellent Tier 2 support", "Fast", "Fast speeds , pretty reliable", "Phone and on site Tech support..GREAT", "Reliable", "Stable reliable always on service, tech support",
Minuses: "tech support always says the same thing for any problem", " tech support is "ignorant", sales is worse, shipping is DEAD Slow", "Paid for 3mg but only got 1.6, they say sorry we get to you.", "Connection is spotty at best", "SBC was more personal than AT&T", "Customer Support", "try not to call for help", "none", "Price...Too much for the speed.", "Slower than cable",
Bottom Lines: "great deal for the $$", "If you can stand the BS and have time to waste", "At least it works but is not the best.", "Look somewhere else for reliable Internet", "AT&T maintains me as a happy customer", "best that is available", "Best I've had", "Much better than Charter Pipeline", "Well worth the price",
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Six Month Rating |
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AT&T U-Verse
Pluses: "Heck of a lot cheaper than TWC",
Minuses: "Stability is not there yet",
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Six Month Rating |
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AT&T Yahoo
Pluses: "Good speed for 1.5mb", "was woking pretty well since about a month ago", "Well, at least I have DSL service", "That I can get up to 5200 kbps", "ok but still no bacon!", "DSL Stays up even when Voice line is noisy", "stable & reliable", "I'm online.", "Fast and reliable consistant connection", "great DSL and bundles",
Minuses: "Horrible billing practices", "dropped connection several times in the past month", "browser keeps having problems", "But sometimes I get 1000 kbps? POOR CONSISTENCY", "still no U-verse for where I live or callvantage in my zip 77471", "Limited upper end, 6Mbit, no U-verse in this neighborhood", "self-install in older home", "I'm offline", "did not have any bad expieriences", "when signing up Wireless phone for house , I got turned by computer",
Bottom Lines: "Go with someone else", "reset the modem and is seems better hasent droped today ...yet", "DON'T", "If you have cable don't switch to DSL- no brainer huh?", "living off old Dish network TV DVR's i found out has smartcard inside", "Very satisfied", "problem free", "Not reliable", "I would recommend", "living between Comcast is hard .. especially last one standing on our side",
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Six Month Rating |
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Bell Sympatico
Pluses: "Good speeds, realiable", "Stable 6mbps connection, reliable, internet connection, (good for a family)", "Was fast when it worked", "nothing anymore.", "Got a killer monthly price for HS Ultra", "Solid 7Mbps performance (if you're lucky to be in a ADSL2+ area)", "Once it's up it's rock solid", "Consistent speed with downloads", "Technical Support is open 24/7", "very reliable, good customer service in DirectForum",
Minuses: "price and tech support", "Bad technical support in India,", "Hardware failures, replaced modem 3 times then converted to home networking", "everything about a company that could be bad , is.", "Throttling, tech support, imposed GB monthly cap on new customers", "310-SURF Outsourced Support, Pricing", "Bad tech support. Significant change of TOS", "Cannot handle multiplayer games very well, does not have the download capabilities of cable, internet stalls when browsing", "Severely capped usage. Dishonest company. Traffic throttling and the list goes on", "no more unlimited internet, throttling",
Bottom Lines: "Good isp but a bit pricy", "Not bad if your not to picky.", "Not worth the price for supposedly Ultra High speed DSL", "Teksavvy is the only alive alternative that can make you forget about Bell.", "Used to be great, but everythings changing now!", "Use another DSL ISP. Cheaper alternatives to be had. If you can get full 7Mbps, don't mind bad support, then get it.", "There are cheaper and better DSL providers than Bell.", "Do not buy DSL ever!", "They are too expensive, provide a subpar service, I can't see a reason to get their service", "recommended for people who need a fast and reliable internet connection",
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| Six Month Rating |
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CableOne
Pluses: "Nothing as of yet...", "Good for the first 3 months",
Minuses: "Everything else...", "Over loaded nodes",
Bottom Lines: "If you can get BellSouth DSL GET IT!!! Don't get this if you live in Long Beach. :(", "Cableone.net is not worth the money",
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Six Month Rating |
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Callcentric
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Six Month Rating |
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Charter Pipeline
Pluses: "none", "Fast", "It rarely disconnects", "At least I am able to purchase broadband.", "Speed is usaly consitant", "reasonably priced", "TV works better than Internet", "none", "When it works, it's reliable.", "reliable, user configurable account, fast enough",
Minuses: "lousy connection,unreliable.", "Expensive", "Slow connection (but as advertised), Too Expensive!", "Other than dial-up, Charter is the ONLY provider where I live?!?", "Packet loss", "the worst customer service I've ever experienced", "Internet has a mind of it's own... works when it wants it too", "unreliable poor tech support", "Frequent intermittent outages, some short, some very long.", "increasingly difficult to get a live tech support person on the phone, expensive",
Bottom Lines: "I'll be back with Embarq in 3 months", "It sucks. Avoid if possible.", "Mostly, it works. I'd rather be running DSL.", "Decent service it will get better if they properly maintain nodes and DNS severs", "TV is descent and your 3 to 5 meg internet is great for browsing... not for streaming or gaming!", "compared to the last 3 weeks dialup is a better option", "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK.", "offers fastest service where Qwest won't upgrade their lines in Yakima",
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| Six Month Rating |
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Cogeco Cable
Pluses: "reliable, fast (10000down/600up) with excellent support", "Consistant speed", "Speed, Fast Installation", "good price for service", "Reliable, 3 IPs @ no extra charge, fast", "cable is cable, no real issue", "I'll pass them along if I discover any", "Decent Uptime", "Download Speed Is Pretty Good...Very Reliable Connection",
Minuses: "expensive", "P2P Speed issues", "Bandwidth limit, terrible news server", "Web site has little tech support or information", "128 upload, came from cogeco's 384, and when temp drops below -15 connection dies", "Poor newsserver, email is sporatic, tech support is a joke", "Bandwidth caps, slowing speeds, packet loss", "Upload Cap Is Pathetic! Americans Complain Aboute 143kbs Try 48kbs",
Bottom Lines: "they are the only game in town, and thats fine by me", "Good deal- n/c modem rental", "I am probably going to go back to HSE asap", "Best of the Cable ISPs", "work's pretty consistently (except for the real cold days)", "I'm considering switching to Sympatico DSL", "Not worth it!", "Increase Upload Cap And RETRAIN Your Tech Support",
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Six Month Rating |
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Comcast
Pluses: "Can't think of any.", "fast, reliable and good feature set (free McAfee security suite)", "great speed and only getting better. in pembroke pines fl the best so far", "No very many.", "always up and working", "In addition to rebate for Modem, there is also a $125 rebate for signing up.", "Rock solid", "Great internet speeds, excellent phone voice quality.", "Performance,customer service",
Minuses: "AT&T/SBC/Ameritech same company different names.", "little more than I'd like to pay", "none", "Un-reliable. 8 outages in 45 days. Techs are clueless", "t/s is clueless about basic networking, linux", "Telephone support appears to be far superior to live chat support.", "None", "none", "none",
Bottom Lines: "SBC will not support it's customers unless they are business based or have $1000/month bill such as was my case.", "until FIOS is available in area this is WAY better than DSL", "the best available in my area. great service and great speed.", "For business, Comcast is not ready for prime time.", "lots of bandwidth", "Only one day one which was mostly spent on installation.", "Comcast is providing me the bandwidth the others could not!", "Good price for the internet and phone combination.", "Good ISP and customer service",
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| Six Month Rating |
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Comcast Formerly ATT Broadband
Pluses: "faster than VZ Bronze DSL for same $", "Speed, Price, Tech Support", "Always on", "Quick and fast setup, stabilized speed,", "Wireless data and voice were fine 'till", "before conversion from att@home",
Minuses: "Lousey customer service", "Downtime,lost data, e-mail", "No static IP", "Random disconnects, and tech support is not that good.", "two faced business came online,", "conversion down-time, customer no-service, refund for down time, big bully w/monopoly",
Bottom Lines: "hope you never have a problem", "AT&T is an excelent choice", "good overall, since I can't get dsl", "OK service for what i am paying.", "broad scam'd and now on SWB's digital subscriber line!", "AT&T does not care about their customers; they are cut-throut bottom-line only types.",
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| Six Month Rating |
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Cox HSI
Pluses: "Fast customer service and support, good uptime, low latency for cable.", "Generally quite reliable", "Love the increased speed and 24/7", "Speed , Connectivity", "Fast speeds, relatively low pings", "When it works it works", "Fast and reliable - clearly working to build a better mousetrap.", "None!!!!!!!",
Minuses: "More upload would be great for the SOHO business accounts.", "Speed below target, but generally OK. But big outage (4 or past 6 days)!", "Cox still needs to open up the bandwidth for faster downloads of movies, etc.", "Cost", "bad customer service, when its down its down", "when its out its out", "Network conversion somewhat painful", "Slow, Customer Service Sucks",
Bottom Lines: "Good option for most business needs.", "Good in past, but real concern re. recent outage", "Cox is like food....I need both to live!", "Fair purchase", "dont predict 100% uptime more lik 98% not too bad, but can get annoying", "I love hi-speed internet if there were DSL in this area i would have to make the jump", "Best choice in this area if you're not close to a DSLAM", "If there are other choices go with them!",
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| Six Month Rating |
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DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "Reasonable FAP, small shop, price is so-so.", "Security, Uptime, BBR Forum Presence", "month to month option, straightforward menu of services, good prices", "easy transition, good price", "Static IPs, responsive service", "Good price for new customers, speeds more or less as advertised", "Price, if it works", "6.0 is faster than the budget 1.3", "Best internet service and speed in Westwood, plus great price", "Easy set up, reliable and uninterrupted service",
Minuses: "Poor tech support, horrible customer service, leased lines.", "Help sometimes hard to find", "none yet, I'm happy", "none", "Hooked into ATT system which is screwing them badly with poor service and response time", "Cannot renew for what new members can, even if you choose to lock yourself into a price. Must use other means.", "Early Term Fee is huge.", "6.0 has yet to achieve above 5.3 download. No specific info for imac", "none so far", "Hold times & music and some not to knowledgeable techs",
Bottom Lines: "For all the poor treatment, might as well go with an abusive Tier-1 instead of an abusive reseller and cut out the middleman.", "Squeaky wheel gets the grease, Bobby.", "good price and service", "I'm happy", "If you need Static IPs and have stable ATT phone lines, then it is a good choice and it is improving rapidly", "As of Sep 6, 2008, price is probably one of the best for new customers w/ 1 yr contract at 3mbps down/512 kbps up", "Use at your own risk", "Better than it was but still not meeting my expectations", "couldnt find a better provider than DSLextreme", "A great service for a good price",
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Six Month Rating |
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EarthLink (atlanta(GA) dallas(TX) houston(TX) chicago(IL) los angeles(CA) san diego(CA) sacramento(CA) san francisco(CA) miami(FL) .. [more] )
Pluses: "Relatively short hold times for tech support. DSL up time good.", "Cost is good", "To be honest, I cant think of one", "Same e-mail address for many years", "None", "Alternative to Verizon DSL, Time Warner Cable, still has free Usenet", "Reliable at configured speed....", "Good price for Home Phone & DSL Service", "They put a condom between me and comcast (cablemodem)",
Minuses: "Speed is _never_ as advertised. Allways slow.", "Service & installation slow - local phone company was not cooperative", "everything, bad connection, being lied to by techs, price.", "Slow, expensive, can't realign price without 12 month commitment", "Many", "Sporadic speed drops, should be cheaper", "Tech support is worst imagineable", "Outsourced tech support can't help for anything but the simplest issues.", "They can't really manage a problem if it isn't their dhcm or dns",
Bottom Lines: "Don't believe their download speed claims. Get cable if possible.", "Acceptable.", "stay away from Earthlink", "Stay away from VOIP", "After something like 8 years, I'm ditching Earthlink ASAP", "The worst", "Decent so far, but make sure you have a quick exit plan", "DO NOT use Earthlink for DSL. Anyone else would be better.", "Be very careful about entering a contract with Earthlink. The risk is not worth the small amount you are saving in my opinion.", "If your area allows using earthlink as the ISP over a problematic cablemodem service, they are a good choice.",
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| Six Month Rating |
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Embarq
Pluses: "Fast reliable connection that works as advertised.", "Nice reliable connection. ADSL2+ is amazing.", "Value and ummm.... that's it", "So far real good. Dont think I have been down at all since I was connected.", "When it works, speed is steady. High upload is a big plus over local cable alternatives.", "Line stays up Good phone support", "No contract, fast downloads", "Never goes out, and always fast", "Good customer service & realistic price", "competent support",
Minuses: "Slow uploads, a little pricey. Tech support...", "lots of disconnects", "None I can see.", "Much more unreliable than cable alternatives. Download speed could be better. Dialup as a backup would be good to have.", "Advertized speed and actula and billed speeds do not match", "Slow initial connections", "none", "A bit slow compared to other services available", "takes a little too long to convince them it's their problem when there is one",
Bottom Lines: "They offer me 5mbps and I get 5 mbps plain and simple.", "its alright.", "of only two choices, it's the less of two evils in Holts Summit, MO", "Tech support has never lead me wrong or sent me bouncing around the Que!", "For a business needing upload speed, this is definitely the best option locally.", "Better than the alternitive", "Over all, reliable, fast DSL provider", "Don't get any better", "Happy customer waiting for upgrades", "satisfied customer",
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| Six Month Rating |
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FrontierNet Internet Access
Pluses: "Adequate and reliable", "First available in area.", "Frontier's DSL service is better than their dial up internet", "DSL - beats dial up", "Not Much In NYS", "Designed for technophobic retirees with too much money!!", "Ehh... nothing really", "Fairly good connection reliability", "up more often than down", "fast Fast FAST... holy crap how's that possible FAST",
Minuses: "Price keeps going up and is now more expensive than cable", "Can be faster", "Over the years, Frontier is charging more for slower internet speeds.", "only DSL avail", "Locked in Switching Agreements that are grandfathered in", "Designed for technophobic retirees with too much money!!", "Network is overloaded horribly, speeds are horrible, uptime even worse", "New 5 GB cap is ridiculous", "slowwww", "tech support doesn't seem to be that knowledgable",
Bottom Lines: "adequate till I go back to cable", "If you have options,check them out.", "Now that Surewest is here, maybe things will change", "misrepresentations from the start - clueless online tech - antiquated equip", "If your clueless there the best for Phone and DSL", "They spin so much. They'd have no problems working for congress!", "Go with someone else", "If you have other options use them", "back to cable", "Fast and so far stable. Hopefully I won't ever have to call tech support.",
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Six Month Rating |
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HughesNet Satellite Broadband
Pluses: "Pencils, pins, index fingers", "Better than dial-up", "Fast throughput,,Solid performance USUALLY", "When it works it's better than dial up", "NONE", "Let me think.............Hmmmmm?!?", "VERY FAST DOWNLOADS", "Inexpensive, fairly fast during the day and early in the morning.", "Always on, fast, reliable, available",
Minuses: "Slowest and unformed Tech Support", "Paying 2+ times more than other services", "FAP if you are a heavy downloader.Tech support", "Constant ups and downs in connection speeds", "ALL", "I was really caught off guard by the latency", "SIGNAL STRENGTH GOES DOWN IN HEAVY RAIN", "Only a bit faster than a dialup modem during evening hours (70kbps downloads)", "Some terrible Sales & Customer service reps, overbilling",
Bottom Lines: "When it works it works. When it doesn't, you're screwed.", "When you have no choice HNS IS your choice!", "Better than dial up but not much", "Satellite That Sucks Wind", "THIS COMPANY SHOULD BE CLOSED DOWN!", "fine, If you don't need to rely on it for anything.", "THE BEST CHOICE WHEN CABLE AND DSL NOT AVAILABLE", "Consider this only if you have no other choice and you don't need fast service during the evening (6-11 PM)", "My only option, but well worth it",
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| Six Month Rating |
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magicjack.com
Pluses: "Really Low Cost", "Very easy to install.",
Minuses: "Service and Response from Company", "None",
Bottom Lines: "Good for 2nd Line - NOT a primary phone service!", "Low price...High quality....",
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Six Month Rating |
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Mediacom
Pluses: "Fast. Really, really fast.", "Fast & Reliable", "Speed, Reliability",
Minuses: "Contracted installers who don't know a F-connector from their fingers.", "Value only comes with bundled services, which are not as desirable. No thx on the TV or Telephone", "price",
Bottom Lines: "Bad CSRs and contract techs, good network and company techs.", "Fast internet which can be economical, if considering there is no need for traditional phone service.", "it rocks",
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Six Month Rating |
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Optimum Online
Pluses: "Great Speed", "fast installation, reliable and fast service",
Minuses: "Speed Slows Down During Peak Hours", "not in full control",
Bottom Lines: "Great ISP with Excellent Speeds", "very good professional service",
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Six Month Rating |
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PHONE POWER
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| Six Month Rating |
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Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "Quick activation + reliable connection", "Fast", "Speeds are what they said they would be", "Cheaper option than cable, self-install pretty easy", "Speed as advertised, reliable, superb signal/noise ratio, good on-site service", "A very reliable connection", "Reasonable price for service", "reasonable price, sufficient speed", "reliable service, fast, knowledgeable staff", "Service is relatively inexpensive at $32/mo",
Minuses: "Vapid tech support, long hold times, useless CS", "Occasional outages, nothing serious though.", "Connection hangs up but not sure if it is modem or connection", "Modem practically locks with large transfers taking place, network congestion, slower-than-advertised speeds, fees!", "Upload bandwidth sad, but that's true everywhere; Interlaced despite superb S/N and attenuation figures; PPPOE only", "It's not Fios", "It's Qwest", "not much bad", "price could be lower", "The available maximum at my RDSLAM is 1536/894-- that would have been slow in 1998. In 2008, it's the modern equiv of dialup.",
Bottom Lines: "Go elsewhere!", "Does what it's supposed to do.", "I like it much better than the Charter Cable I had in this same area.", "This might be your only option in your area, but it isn't in mine...Comcast wins vs. Qwest", "Finally something like modern speed from Qwest, at a reasonable price. Stable.", "A good ISP that DOESN'T throttle P2P", "Price is better than cable.", "decent deal", "it's worth it", "Better than nothing. I wish I could get something faster. My slowest Internet since 1996. :(",
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Six Month Rating |
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RCN CABLE
Pluses: "Speed, uptime generally great", "Always on", "Reliable (Slow) Connection", "Speeds are consistent, service is reliable.", "Cheaper of the providers in New York City", "Service is reliable, speed is good, tech. support helpful.", "Low cost bundled services, Short hold times, 1st rate installation.", "Consistently fast speeds, reliability", "Fast, reliable, and the tech support is both knowledgable and friendly", "Price, Stability, Speed, Fast Tech Support",
Minuses: "telemarketing, 75% of tech support are idiots, horrible procedures", "Could be faster", "Through Put is 1/10 advertised rate", "It is difficult to get past level 1 tech support on complex issues", "Very poor connections. Slow. High latency (over 1 second at times)", "One way service for 10.75 months was annoying, but better than dial up.", "Packet loss can get high during peak hours, capped speeds.", "customer service", "when cable is down, thereb is no dial up replacement (they used to offer this)", "Pre-Install was difficult",
Bottom Lines: "It's great until you have a problem, then can be a PITA. Hit or miss though....", "Great for the price", "If you have an alternative try it.", "Great value, I am extremely happy with my service", "Avoid RCN in New York City and use Road Runner", "The price/value for one way with telco return is not good, but two way is well worth it.", "Reliable service backed up with decent support but network is close to capacity.", "Overall positive experience", "Beats DSL hands down, and since it runs through your NIC, installation is dummy proof", "Customer Service Has Come A Long Way",
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Six Month Rating |
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RoadRunner Cable
Pluses: "Outstanding speed", "Not bad when in works", "solid service", "good speed.10mbs on the down 1 mbs on the up", "Fast Bandwidth, always connected", "Generally fast", "Fast and Reliable Service", "Knowledgable installer, tech support responsive", "Reliable, high download speed", "It works most of the time now",
Minuses: "Level 1 reads from a card", "Ping tests vary from 25 ms to 135ms drives VoIP Nuts", "none", "very poor support. you will speend lots of hours on hold. Thats no joke", "A little bit pricey", "Jitter, QoS very unreliable so VOIP doesn't work well", "Price", "Used equipment bad choice of cable modem", "Low upload speed, Customer service sucks", "TWC bit off more than they could chew...",
Bottom Lines: "If you can deal with lvl 1 it pays", "Only real High Speed available.", "solid service", "good enough till Fios comes to town", "Good ISP", "Great if the only thing you want is Internet (and not VoIP)", "I would recommend the service to others", "They should not use Terayon modems", "Value for money", "Average service for cost.",
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| Six Month Rating |
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Rogers Hi-Speed
Pluses: "Stable Connection - 7MB Service", "I had television as well.", "Great Speeds!!!", "I'm lucky, I guess...", "Faster than a 56k modem", "It has the Capability of being an amazing internet service", "Fast connection in the mornings ; new features", "Consistent 2800/360, almost no downtime, service improved over past few months", "speed, always on",
Minuses: "It came from Rogers.", "Modem got fried after the first day :(", "Could be faster.", "Poor tech. support; unstable service; unequal service", "It doesn't care about my good point :/", "Speed Cap at peak times is ridiculous", "some packetloss during peak hrs, tech support", "newsgroups, sporadic mail servers right now",
Bottom Lines: "Internet? No way.", "Get it if it's in your area", "You pays your money, you takes your chances.", "Get reviews from ppl living in your area first; else consider DSL", "Shaw|Wave = t3h w1n", "Will Rogers be able to provide fast connection without @home?", "Getting better in mtmc area", "highly recommend",
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| Six Month Rating |
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Shaw
Pluses: "Speed is consistant 5000/500 with little issue",
Minuses: "None really, excet for a few days of very slow DL speeds",
Bottom Lines: "Good service overall and recommend over teuls for value/speed",
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Sprint Mobile Broadband
Pluses: "Tech support, speed and conection time. (Mobility)", "Reliable connection on both Macs and PCs.",
Minuses: "HP laptops in DV5000 series has some problems.(BIOS)", "Throughput has degraded and latency has increased over time: Sprint is likely oversubscribing the service.",
Bottom Lines: "After all the work to correct the problem it was almost as fast of comcast.", "Could use improvement but not bad for wireless Internet connectivity.",
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Suddenlink
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TekSavvy Solutions Inc.
Pluses: "receiving phone calls in timely manner", "Excellent support, very reliable.", "Gives me much more than Bell and Rogers ever could", "Fast friendly service.", "Excellent tech support, low price, large bandwidth cap of 200GB/mo.", "Reliability; low cost; CSRs are local, not on other side of the planet", "Stable connection, affordable, very good tech support.", "Affordable. Fast. The best tech support and customer service!", "When you call them you are getting someone living in the same country.", "MLPPP Enabled, The Best Customer Service, Advertised speeds, stable, FAST AND UNLIMITED !",
Minuses: "throttling, constant disconnection, rely 100% on bell, all they say is open up a ticket.", "None that I have encountered", "Bell's wireline services can be slow at doing things (conspiracy maybe)", "None I can think of.", "None about TekSavvy, some issues with Bell (see below)", "They use Bell lines, and are subject to Bell throttling, etc.", "At times, Teksavvy is at Bell's mercy since Teksavvy is a Bell wholesaler.", "Initial setup with Bell, not TSI's fault :S", "Ultimately you are still dealing with Bell hardware and if things go wrong it is still Bell crappy service.", "nothing yet ! ( until hell moves in )",
Bottom Lines: "don't get fooled by the reviews, worse than bell. AVOID!!!", "Excellent company that you would be more than happy to have your internet and home phone with", "Others cannot come close, so go get it.", "If you want DSL service with excellent tech support and a lower price than Bell, this is it.", "Best service and value for the money", "Very good ISP that does business differently than the big ISP's.", "I switched from cable with Electronicbox to TekSavvy. I'm saving money and getting a constant reliable line. It's amazing!", "The reviews were good but the service went from bad to worse in a downhill slide since I joined.", "Go with the only ISP you can still trust !.",
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TELUS
Pluses: "Super fast all the time. 6.0 megs down 1.0 megs up.", "Relaible High speed service with new ADSL 2+ being rapidly deployed in calgary", "cute ads", "They seem to be as reliable as anyone else", "Reliable", "Reliable, always get 2.6mbps", "Telus has a stable connection thru wires(i said connectiong nothing else) .. If your area gets 2.6mbps then that's what you got.", "Technical support just barely acceptable, quality of service fluctuates", "At this time I can't think of any.", "Pricing, service, quality",
Minuses: "None, everyt hing is perfect", "The outsourced CSRs make signup a nightmare", "terrible service, support, and reliablity", "There service tech don't follow through, so nagging them is a must", "Customer Service", "Expensive. to get 3mbps you pay over $40/mo", "Everything else .. horrible customer service, sends cheap gateways, no help if you cant figure something out", "Service, price and to much offshore outsourcing of services", "Customer service sucks", "Speed dependent on line condition",
Bottom Lines: "Lightning fast surfing.", "Not as fast as shaw, but that may change when VDSL2 arrives.", "I am so happy that I left Telus.", " six of one half a dozon of the other", "It works", "Going to switch to shaw. 32/mo with bundle, get 5mbps", "Even though you get a connection speed that doesn't change like cable, you wont be getting anything else. Not for games!!", "TELUS has to remember where it's bread butter comes from", "Time to drop Telus", "If you have a good DSL line, TELUS High Speed is a good choice. If not, then stay away.",
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Verizon FIOS
Pluses: "General had fair connections", "Fast and Stable", "The Fios tech was very informative, reliable and very prompt.",
Minuses: "poor coordination with sales/support staff/promise connections they can not accomplish", "I don't have a bad thing to say.", "Verizon FIOS order desk badly organized",
Bottom Lines: "Good for cost of service", "FiOS internet and TV are some of the greatest communications products that anyone has come up with.", "Call ahead of the delivery date to verify service order is being put in.",
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Verizon Online DSL
Pluses: "Resonable cost; problem free install; no down time", "Conscientious DSL technicians when dispatched", "Turned on 4 days before "go live" date, east installation, rock-stable connection, very close to provisioned speed", "connection, ping, price, no caps", "Reliable", "Decent speeds", "cost", "Low price", "reliability, cost",
Minuses: "no help on install", "Inability to troubleshoot poor upload performance, unwillingness to fix", "not as fast as Crapcast... support not the best, or well trained", "They killed newsgroups.", "Crappy Verizon firmware on modem/router", "Periodic disconnects, poor tech support", "was fast 3m dwn 830k up in 2006, now 1.5m dwn. 430k up.", "Poor connectivity, high latency", "tech support uses call centers in India. Reps have heavy accents and will not transfer you to a Rep in the USA.",
Bottom Lines: "all in all good value for the use that i put it to.", "Good service for 2 years, then terrible in last month and unable or unwilling to fix", "Acceptable alternative to Crapcast...", "I can live with this. At least until the internet becomes so media saturated that I have to wait for pictures and videos.", "Worth every dollar", "buy it If you dont mind losing connection 20 times a day, or its your only choice", "better than 26k dialup,", "Avoid this if you're looking for always-on internet for gaming/streaming.", "not bad as long as you never have to call the India Call Center Reps.",
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ViaTalk
Pluses: "LATENCY 0, INSTALLATION,",
Minuses: "TECH SUPPORT,REORDERS ON CALLS, CONNECTIONS,REDIALS",
Bottom Lines: "I'M TICKED, NO RESPONSE TO PROBLEM TICKET IN 4 DAYS",
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Vonage
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WildBlue
Pluses: "Far better than Hughes", "Always On",
Minuses: "still satellite broadband so you deal with the latency", "Always On",
Bottom Lines: "huge improvement over 5 years with Direcway/Hughes", "WB was the best choice for me.",
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Windstream
Pluses: "Pretty reliable overall few total outages", "Not much of a change since windtream bought out CTC", "Wouldn't Know", "The connection is usually stable", "Only one I could find locally; no competition readily available/ advertised.", "Very stable in my area", "Pretty stable connection", "3", "High Speeds, Fairly Good Prices",
Minuses: "outsourced tech support that can't half understand, but I hear that may change soon.", "a few more outages than we had with CTC and lousy customer service", "Horrid Horrid Service", "Customer service does not exist for broadband customers", "No competition; Outrageous fees/charges for basic service; non helpful cust svc/tech support; DID NOT RECEIVE FEATURES ORDERED", "Informing current customers of bandwidth increases", "Local tech support is horrible", "Horrible inter-departmental communication.", "1", "512k=450k, 1.5M=512k, 3M=700k",
Bottom Lines: "It's pretty good, pretty reliable, nothing really stands out for now.", "Still pretty much the same as prior to CTC merger but luckily I rarely need customer service", "Lie down in front of the truck if they try to come to your area", "its all i have in my area, so its what i get!", "SUX!!!!!!!!! CALLING ABRAXIS NETWORKS TOMORROW", "Satisfied Overall", "I wish I had another option", "Wish I had an affordable alternative", "They'll charge you every penny they can for a service they can't deliver.",
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WOW Internet and Cable
Pluses: "It is more flexible than Comcast in terms of upgrading and downgrading services", "Fast and reliable.",
Minuses: "goes out like a light", "DNS at times slow",
Bottom Lines: "I'd choose WOW over Comcast anyday.", "Good value, and it is not Comcast :)",
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