 
vonage
join:2003-11-29
Parlin, NJ
clubs:
| Vonage Tries to Keep Customers Lets spend less money on marketing & more money on making the service more dependable. Rather then sending some calls to Philippines it would be better to spend marketing dollars employing more American personnel in the United States.
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"Banking establishments are more dangerous than standing armies." Thomas Jefferson | |
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ArchAngel21x
MacFan Pro
Premium
join:2001-10-28
Lincoln, NE
 ·Internet Nebraska
| Re: Vonage Tries to Keep Customers said by vonage  :Rather then than sending some calls to Philippines it would be better to spend marketing dollars employing more American personnel in the United States. It'd also be great PR.
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Proud owner of a Mac Book & iPod Touch (8 Gig) | Mac Rumors | Apple Store | |
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stray
join:2000-01-16
Warren, NJ
|  Wow!
MyVonage product strategy with the introduction of the V-Portal -- a "digital voice adapter and single port router with a built-in LCD." Reportedly, the screen can be used for "caller ID, timing calls, call logging, easy access to Vonage service numbers and for displaying the date and time," »www.engadget.com/2008/01/07/vona···-portal/ Wow! All the features that I've already got on my $30 2.4ghz phone LCD screen, plus a router I can't use with my internet service anyway. Doubtless somebody will claim that the technology is already patented! | |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| I've never had an issue in 2 years If vonage fails it forwards to my Cell phone and it's as simple as that. I'm not dependent on the service being there as much as I want my cell phone to work. Past that if Vonage goes under I'll just buy a voice adapter for a cell phone to allow it to make calls for my security system.
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Mac Chatter
»www.macchatter.net | |
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| shashinka
join:2000-09-16
West Boylston, MA
| Re: I've never had an issue in 2 years Aren't those around $75 or more and cost $20-$30 a month? If that is all you're using it for then why not just go with nextalarm.com? They don't require a phone line. You just plug your security system into your internet connection. They also contact you when they lose connectivity to your system I have been using for a couple years. Its great. instead of paying $25-$35 a month to ADT or Brinks I pay them about $10 a month. There I just saved you $50 a month or so. If you are interested please contact me so I can send you a referal also. | |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD | Give us what we WANT Vonage All I want is the ability to block specific phone numbers, not some useless doo-dad. I'm not the only one who has been wanting and waiting and asking for this for over three years. | |
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Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:
| Re: Give us what we WANT Vonage said by newview :All I want is the ability to block specific phone numbers, not some useless doo-dad. I'm not the only one who has been wanting and waiting and asking for this for over three years. They STILL haven't added that? It was the reason (ok, only one of the reasons) I switched almost 3 years ago.
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler | |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
| Re: Give us what we WANT Vonage said by Camelot One :They STILL haven't added that? Nope it's one of, if not THE most requested features to be added . . .
and Vonage has IGNORED requests.
I don't blame you for leaving over this . . . it looks like it's gonna' be the straw that broke the camel's back for me, too. I was all set to leave for ViaTalk, but then I started seeing reports of the issues there, and decided to wait for a little while.
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Ö¿Ö
The Rules of Spam | Maryland's Newest Anti-Spam Law
Where are we going? And what's with the hand basket? | |
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Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:
| Re: Give us what we WANT Vonage I've been extremely happy with my decision to move to VoicePulse. They don't have the prettiest user interface (the web config) but it works, and once you learn it, you are gold.
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler | |
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kdwycha
join:2003-01-30
Riverview, FL
 ·Verizon FIOS
| pfft Was a vonage customer for 2 years before my RT31P2 router died...after that it was a horrible mess trying to get a new router that worked..after spending upwards of 15 hours on phone calls i gave up and am much happier with my 40 dollar a month verizon line through FiOS :P no more hassle... | |
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Bobert26
@comcast.net | Vonage has been solid the past 4 months The service has been great to me. No outages, or any other service issues. I hate to see the company go belly up, it's a good value, and loads of features. I could not be happier. Much better than most cell phone providers in my experience. | |
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mahermusic
join:2001-07-06
Chesterfield, NJ | Re: Vonage has been solid the past 4 months 4 Months? Try rock solid service for (almost) 5 years. No $40+ a month verizon bill for me... I LIKE saving money, not wasting it. All my friends and family are on Vonage also. | |
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knightmb
Everybody Lies
join:2003-12-01
Franklin, TN
·AT&T DSL Service
| Re: Vonage has been solid the past 4 months Going on 4 years of service without any problems. The worst that happens would be either an ISP outage which would take the phone down, but well can't help that. My POTS line has been down more than my Vonage line and it nearly cost as much as vonage with no features or long distance or touch tone dialing for that matter. The only reason I have it is for a security system and emergency phone just in case. | |
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atlvonage
@exsbs.net
| i have had vonage since they started service in Atlanta and i have never had a problem at ALL call me lucky but i have never had a problem (watch i will get home and it will be down)
i love vonage and as long as they are open i am staying with them | |
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Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
 ·Optimum Online
·Verizon FIOS
 ·Vonage
·magicjack.com
| Re: Problems? said by prestonlewis :No problems noticed here in Sacramento. I use Vonage on a dailly basis and EVERY day I have recordings on the answering machine while I'm at work from my Vonage line. Sound quality is fine, dependability is great. I do agree with one previous poster that selective call blocking, for me, is the biggie that Vonage is lacking. Yep, me too. No problems really at all over almost 3 years and 3 lines; one of which is a fax. Couldn't be happier with Vonage.
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And so castles made of sand, slip into the sea, eventually.
I'm the Dude. So that's what you call me. You know, that or, uh, His Dudeness, or uh, Duder, or El Duderino if you're not into the whole brevity thing. | |
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Kiwi
Premium
join:2003-05-26
USA
·Comcast
·Aristotle Internet
| Fled? I had Vonage for a rather long time, I left for no other reason than I didn't need a home phone any longer, the kids needed a line that was not land locked by any provider. Course that could open a very large can of worms too.
We have heard the screaming masses that have claimed Vonage would go down, that's been going on for almost two years, time they gave that dead horse a break.
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384 BC. | |
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tmc8080
join:2004-04-24
Floral Park, NY | $40 divorce fee Any chance of eliminating that $40 divorce fee for leaving Vonage? It's only a matter of time before Vonage raises its prices to pay for the coming patent settlements as it chews through it's warchest of profits. | |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ | Re: $40 divorce fee If I lose my Vonage I will be very mad, I do NOT want to go to my cable companies for VOIP service. | |
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NYR 56
join:2000-12-05
Smithtown, NY
clubs: | Re: $40 divorce fee Optimum Voice is extremely reliable. I'm pretty sure it's actually better than Vonage. | |
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| shashinka
join:2000-09-16
West Boylston, MA
| I doubt that they would raise prices. They have been at this price a long time. If they raised prices then more people would leave. I actually think they should lower prices some to compete more since people are more likely to go with the cable company $99/mo deals and then just stick with that (even though you have to fight with them). My grandmother lives in a valley and her cell phone barely works in the house. She wants to keep all on one bill and have the 1-2 day fix that comcast has. | |
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tokar
join:2005-08-09
Narberth, PA | vonage Vonage - one dumb decision among many smart ones. | |
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NwkEWR
Spare Me the Socialist B.S.
Premium
join:2002-04-10
Newark, NJ
·AT&T Yahoo
·Vonage
·Optimum Online
|  I love Vonage
 I've had the service since February of 2007, I was so satisfied with Vonage, that last month (December, 2007) I ported my home number from Verizon (I was a customer since August of 1978, when it was known as New Jersey Bell) to Vonage, my oldest son also ported his personal Verizon number per my positive experience with and my subsequent referral to Vonage. My porting was completed in 5 days, including a toll free number that I've had for quite a few years, my son's porting took 3 days. Due to the porting referrals I'm getting 4 months of free service, my son's getting 2. I'm currently trying to convince my parents and my wife's relatives to also dump Verizon. I love Vonage and I hope that it survives the onslaught from the overpriced behemoths with which it competes.
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BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev - | |
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proefain
Premium
join:2000-05-08
Crofton, MD
| ride it... I'll ride Vonage until it dies.
I've been a customer for about 4 years and only had 2 issues and both were handled efficiently by very competent english speaking support people. Also when my internet goes out the calls have always been forwarded to my cell phone so it's a non issue.
I'm sure over the years I've saved hundreds, I hope the big telco's don't sue them out of business. | |
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| ANWDREW
join:2004-01-21
Sterling, VA
| Re: ride it... till the end If service is as good as It's been I'll never go back
Cut my phone bill in half and got many extras like long distance and lots more. Love my Vonage. We just signed up my sister-in-law two free months of service. Got to love that, I would give it back to keep them afloat | |
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phoneboy3
@shawcable.net
| Quality of service depends on your situation The quality of service with Vonage seem to be dependent on your geographic location and ISP. No sense just arguing that "it rocks" or "it sucks". Both are true and dependent on your particular situation.
I'm no longer a Vonage customer but I think it is in EVERYONES best interest that Vonage thrives. | |
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uteck
@ual.com
| Happy, but still looking I have had Vonage for about 5 years now and all the problems I have had were due to bad routers, but the original Cisco ATA they sent is still working fine. Evey now and then people I am talking to say the call quality is not that good, but they sound fine to me.
I would drop Vonage if I had decent cell coverage at home, but my house is in a 'valley' between towers so all providers have a tough time and it really comes down to the quality of the antana in the phone. | |
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IronChefMoto
Premium
join:2001-02-08
Alpharetta, GA
| Vonage for 3 years; not been all that bad I'm paying about $30/month with the fees for the unlimited plan with Vonage. Have had it since I moved into my first house 3 years ago.
I've considered going over to Comcast Digital Voice, but the very fact that they have to come in and drop a $30 install fee on you to set up a router BEFORE they charge you $40/month is just too much to swallow.
Comcast has never provided by house their plan inclusive Speedboost technologies that I see on so many other computers in Atlanta at friends' houses/apartments. I seriously have issues relying on them for phone service. Esp. if Vonage works fine and we have cell phones for emergencies.
Vonage sound quality has been the only issue, and I have reason to believe that has somewhat to do with Comcast traffic shaping in my area. When Digital Voice was launched about a year ago, our Vonage call quality suffered -- it's come back up, but some in-laws swear it sounds awful.
Your mileage may vary...
IronChefMorimoto | |
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jchambers28
join:2007-05-12
Alma, AR | if vonage dies if vonage dies i will switch to ATT call vantage before i will go with cox again | |
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TuPaK
join:2002-07-21
San Gabriel, CA | Re: if vonage dies amen | |
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whenenrome
@verizon.net
| I already did, because it offered the blocking features for specific phone numbers that Vonage doesn't. I made the decision to switch when Vonage customer service had made it clear that there were absolutely no plans in the works whatsoever to add such a feature.
I was actually surprised at how much better the call quality is on CallVantage. It absolutely sounds as clear as any typical land line phone. I can't say the same for Vonage, which I had for over two years. I was often plagued with complaints of echoing from whoever I had called... and service would just go out sometimes. In nearly a year, I have yet to have any such problems with AT&T CV.
Someone else here proclaimed that Vonage is all over AT&T CV because it leads in subscribers. Let's be real there: AT&T isn't even remotely *pushing* its VOIP service because it doesn't want to siphon away from its own analong, land line services. Having experienced both, I can tell you it definitely has nothing to do with Vonage being ''better'' in quality - because it isn't. | |
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GilbertMark
Premium
join:2001-05-02
Gilbert, AZ | hmm Damnit, I wanted this company dead by December. I will settle for the end of January.
Die Vonage Die !
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»hackThatPhone.com | |
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jarablue
Always be true to yourself
join:2001-06-11
Worcester, MA | Re: hmm I pay 14.99 a month for 1 year for unlimted USA 24/7 and awesome international rates. Vonage can kiss my ass. See ya. Oh by the way, Vonages retention dept is worse now than AOL's circa 01. Try to cancel Vonage, I dare you. | |
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marinemaster
join:2004-04-12
Suwanee, GA
| Solid for the past 4 years I had Vonage I had Vonage for the past 4 years. It has been solid, never any problems. I had a toll-free number added that my mom calls me from Michigan. Worked every time. I really like it. Forgot a number, log in to the page and there it is. I started when they were $30 a month then dropped to $25.
I also call international a lot no problems ever. Very clear. I am very happy with it. Hope they stay in business.
Chris | |
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markosjal
join:2005-08-06
Mexico
| what some former Vonage Customers want! Without a doubt we compete with Vonmage in a small way. I always hear the same kinds of things from former Vonage Customers....
"You Mean I can not use my Vonage ATA with your service?"
"...switching from Vonage because we want to call users on other networks free of charge"
"...Switching from Vonage because when we originally sighed up we did not really know what internet Telephone service was capable of and now we want to use voxalot/asterisk/other services"
And here is a big one
"...switching from Vonage because they will not allow annonymous SIP inbounds / do not peer with other networks"
Give em what they want, and you do not need to spend millions on customer retention! | |
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Navinderpal1
join:2005-08-02
Edison, NJ
| Vonage What I find amazing is the fact that every forum has someone in it making statements about Vonage. (I have no intention of offending anyone or putting anyone down here). The reason everyone says what they say is because they don't know what is truly happening. Here is what I mean:
1. Vonage is still the best rated VoIP provider in the country. Now this is based on various different things such as: price, clarity, and innovation. Forbes and all these other magazines say this, not just me or Vonage.
2. If Vonage has such horrible service, why do they beat AT&T's Call Vantage, Verizon's almost dead VoiceWing, and SunRocket (Oh wait, they are dead)?
All I am saying guys, is that Vonage is a very innovative company and yes it has its flaws but so many things are offered at such a low price and good quality. The new device that is coming out or already has come out, the V-Portal, is not just another device with an LCD screen. It is a self diagnosing device which is supposed to make the end-user's life easier. It will tell you what is wrong or broken. What I dont get is that people still complain, when Vonage had devices with blinking lights, people complained then too.
Also this device will have future features such as running a bandwidth test right from the device and never turning on your computer.
Also, a lot of people have issues with Vonage because honestly...they either dont set it up right or are stubborn and refuse to move the device off of a router with a SPI firewall and put the Vonage router direct to their modem.
I dont know what else to say. I admit, tech support isnt the best. But I have been with them for 2 years now and i have just had to reboot my device like 2 times a year and that even was because my ISP changed my public IP. | |
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ebubman
join:2002-01-17
Enola, PA
·Comcast
·Vonage
| vonage works here had vonage for about a year now. no issues whatsoever with the service. we've not had a verizon pots line for about 6-7 years now; got the vonage line for an around the house #, mostly for outgoing. we're pleased. very good price. quality is good. bub | |
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afkjasldkfj
@verizon.net
| Not Bad At All I had two minor problems in about four years. Both required some echo canceling issues, on two different devices and numbers. Once I left Adelphia (now Comcast) things worked great. Yes, Verizon DSL is "slower" but it is MUCH better for VoIP. The dropped packets and jitter just kill it on cable.
I have used several other VoIP providers which I WON'T recommend. By far, Vonage has the best customer service (which isn't saying much) and BY FAR the best service, and features.
The thing I had with Sunrocket (out of business) and TeleLink (a disaster ready to fail) is number blocking. MAN, I enjoy that feature. Some telemarketer calls me and BOOM, they never get through again. My call logs show roughly 30 to 60 calls A DAY blocked! Imagine if I actually had to answer them!
The Do Not Call List should apply to businesses too.
Now there is one other issue with Vonage. I left a job and no longer needed the out of state business number I had. It was TORTURE canceling the account, and that is the only reason I would be reluctant to sign up again. By the time I got off the phone I was extremely angry. While they never offered me actual FREE service, they offered to lower my Business Limited to Unlimited Residential, then to Limited Residential $15/month.
OK, that is yet another issue. They collect an unadvertised charge every month. They call it "regulatory recovery" or something similar, making one think it is required by the gubbernment. Not so -- they are ripping people off. THIS is the reason I will never use them again. I hate many cellular carriers for these lies too. | |
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Vonage Tries to Keep Customers
