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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
 ·Cruzio Internet
| Re: Certainly true in my case Thats almost exactly what happened when I canceled AOL.
It was like being in high school all over again. I think thats how they get their retention agents, find the kids with the most complaints against them, and hire them!
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Vista ~ Less functional every day! | |
| | 
supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
 ·Cox HSI
·AT&T Southeast
·magicjack.com
1 edit | Simple to get rid of them. File a small claims court case if your CC company, send proof of cancellation, doesn't go to bat for ya. Of course, threatening Vonage with an FTC complaint, your state's AG complaint, a USPS mail fraud complaint, and a lawsuit usually does the trick. The Post Office investigates every complaint. Also, add punitive damages in the small claims case equal to 5 times the charges. Pain & Suffering doesn't count in contract cases but punitive damages do. Also, ask for interest on the money including the interest the CC company charged you. Interest on the claim is there in most states at 9%.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl | |
| | | 
Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: Certainly true in my case Oh yeah, that is SIMPLE. | |
| | | rradina
join:2000-08-08
Chesterfield, MO
·Charter Pipeline
| Are you saying one should file a small claims court case against the credit card company if they don't respond once we show proof of cancellation? Where's the proof if Vonage does not acknowledge the cancellation?
Here's what I think is simple: Before you cancel, read the terms of service and follow their rules for cancelling service. Print them out. Remain calm and if necessary, quote their terms from the printout and the fact that you are willing to follow their rules -- including a cancellation fee if they want to be axxholes and charge you. | |
| | | | | | | | | rradina
join:2000-08-08
Chesterfield, MO
·Charter Pipeline
| Re: Certainly true in my case OK -- I read the TOS and revise my simple approach.
JUST PORT YOUR NUMBER TO ANOTHER PROVIDER!
6.6 Number Transfer or "Port" on Service Disconnection.
(a) Single line Accounts.You may be able to take, or "port," your current number to another service provider. If you ask your new service provider to port a number from us, and we receive your request from the new service provider, we will automatically terminate our service for that number upon successful completion of the port. Once your service is terminated and the port is completed, you will remain responsible for all charges and fees through the end of that billing cycle, including any cancellation fees. If a port is unsuccessful for any reason, your service and your agreement with us will not terminate, you will remain a Vonage customer, and you will continue to be responsible for all charges and fees associated with your Vonage service.
If you've been a long-standing customer, there's also NO DISCONNECT FEE. The $39.99 disconnect fee only applies to customers who have not used Vonage for at least two years.
Disconnection Fee (Does Not Apply to Business Plus Customers).
You will be charged a disconnection fee of $39.99 per voice line if your service is disconnected, subject to state and local laws. However, if your subscription date is on or after February 1, 2007 and is disconnected after 2 years following your subscription date, the disconnection fee is waived. If your subscription date is on or before January 31, 2007, the disconnection fee is waived if your service is disconnected 1 year following your subscription date.
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: Certainly true in my case Shouldn't be that difficult.
I should have been able to call and easily just cancel with a rep instead of 40+ minutes on hold plus being berated by horribly rude Vonage reps.
Vonage sucks ass. | |
| 
benc
Premium
join:2007-06-17
Glen Carbon, IL | Lawsuits... I'd bet that those have something to do with it.
How can they recover from lawsuits if all the customers leave?
Anyway, their service seems a bit high-priced for all the shortcomings of VOIP over the public Internet. | |
| 
amigo_boy
join:2005-07-22
Tempe, AZ | Didn't notice for a year? It's hard for me to be sympathetic of someone who didn't notice automatic billing for a year.
Mark | |
| | 
MuDvAyNe
Premium
join:2002-03-02
Brooklyn, NY | Re: Didn't notice for a year? exactly, does this person not check their montly credit card statement..
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Mets, Cowboys, Devils | |
| | | cornelius785
join:2006-10-26
Worcester, MA | Re: Didn't notice for a year? yeah, isn't good practice to ensure that what you think you have in your bank account is the same as what the bank says you have and the charges on credit/deibt cards lines up to what you actually charged/debited? | |
| | 
Nightshade
sic semper tyrannis
Premium
join:2002-05-26
Salem, OR
2 edits | Got a point there. I guess she doesn't pay attention to where her money goes. | |
| | fiberguy
My views are my own.
Premium
join:2005-05-20
| While I * 10000000% * agree with you, I don't agree with Vonage's way of handling it.
I hate the "gotchya" mentality of any company. If they over charged a customer, they need to return it. This very debate was held in a comcast post about a year ago and people were hell bent against comcast keeping the money and on the side of the customer. hmmm.
I strongly disagree that any company should, even going back a year, should be able to keep money for a service long canceled. Even if the consumer didn't check the credit card isn't an excuse. That opens the door to businesses gambling with the consumer.
In some environments, credit card charges are approved, in a business or professional environment, and that's it. With paperless billing which Vonage is, it's MUCH easier for a company to sneak charges past people.
Personally, I have a system I use to stop this madness. I always call my bank and have a new card waiting to be activated. When I do finally activate the new card, it turns off the old one. So, when I call to stop a service, like Vonage, and want to ensure that it won't be charged again, I simply cancel the old service, and then activate the card in waiting. At that point, Vonage, for example, could pound sand all day long because any future purchases would get declined.
But, Mark, like you, I find it hard to feel Sympathetic about this one.. don't agree with Vonage either, but hard to feel sorry for her. | |
| | |
amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| Re: Didn't notice for a year? said by fiberguy  :when I call to stop a service, like Vonage, and want to ensure that it won't be charged again, I simply cancel the old service, and then activate the card in waiting. At that point, Vonage, for example, could pound sand all day long because any future purchases would get declined. I'd be nervous about disabling a charge card as a way of terminating service (ignoring whether I'd reached mutual agreement with the people who charge it). A lot of credit card companies will reset your interest rate to what they call a "default rate" (28-33%) if you're late on a bill like an electric bill.
Mark | |
| | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Didn't notice for a year? I didn't say that. 
I'm not disabling a card to terminate service.. I disable a card to reinforce the termination of service. Basically, I don't like auto payments.. some places, vonage, force it.. so in some cases, you want it, you have to have it. So, I don't trust companies to be honest.. I cancel the card.
To be honest, I usually cancel them every 6 months anyway.
I don't use credit cards.. I used visa debit cards. On top of that, the debit card I use is attached to an account that is JUST for paying bills. I know how much the total AP is going to be, I move the money, and they take it. This limits my ability to be taken, abused, or to lose money.
When I change cards, I know who I need to update, and do it. Changing a card doesn't reset the default rate.
You made a comment about "if you're late on a bill like an electric bill." Being late on an electric bill doesn't change your default rate.. (on a credit card) your rate will change when you're late on paying the credit card itself.
Again, I personally don't use CREDIT cads for these kinds of transactions.. I use them only when I am able to present the card myself. That's just me. | |
| | | | | 
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| Re: Didn't notice for a year? said by fiberguy :I don't use credit cards.. I used visa debit cards. On top of that, the debit card I use is attached to an account that is JUST for paying bills. I know how much the total AP is going to be, I move the money, and they take it. This limits my ability to be taken, abused, or to lose money. not really. because if the money isn't there, it'll be taken and overdraft fees will be charged.
--
You can never be too rich, too thin or have too much Bandwidth | |
| | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | Re: Didn't notice for a year? Not true.. at least with all banks.
My bank, if the money isn't there, they transaction is just declined.. If a check card is able to over draft an account, it means they are using an authorization number incorrectly. This happens quite a bit, and unless challenged, sure, the account holder burns. However, if the merchant tries to collect an amount from an account (debit) that doesn't have the funds, the transaction is supposed to decline. If the transaction is allowed to go through, the card member is NOT responsible for it. If the bank choses to honor the transaction, on a debit, it's their ass, not the card members.
(edit: a good example of a valid over draft situation is a rental card on debit. If at the time you obtain the car and there is $500 in your account, they hold $250 and get an auth for that rental, 10 days later you turn the car is, the money is no longer there (and most banks will drop the auth after about 3 to 5 days) and they do take the money ON THE AUTH # received, yes, your account WILL overdraw - with all due rights on the merchant. You will receive an over draft.
If you are at dinner, however, you only have $100 in the bank, the bill is $130, the transaction will decline. Auth and Capture is different from a pre-auth/post capture situation)
This is something that slips through the cracks all the time, goes un-challenged, and the card member will pay the fee.
However, if you have started a transaction when the account could handle the charge (the merchant gets an approval hold), later uses that approval number (which they can for up to a period of 30 days depending on the type of merchant) and the money isn't there when the transaction completes, YES, the merchant CAN take the money, CAN over draw your account, and YES, you will pay the overdraft fee.
In the case of Vonage, which doesn't report to credit companies by the way, are doing standard authorize and capture transactions, are NOT able to do what I said above. If they do, YOU, the member, are NOT responsible for over draft fees. As someone with a merchant account, and someone that's challenged this many times, what I say is correct.
If you allow your bank to do this, that's up to you.. but you don't have to. Visa/Master Card International set the guidelines and the banks MUST follow them. | |
| | | | | | | dlr_graph
join:2002-02-03
Elizabeth, NJ | Re: Didn't notice for a year? I will like to use your bank. When I use a merchant that holds any amount of money through my check card, my bank freezes that amount until the merchant releases the money. | |
| | | | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Didn't notice for a year? There is a difference between credit and debit.. MAJOR difference.
As for the turning off a card to enforce a termination. Not a single thing wrong with it.
Take the Vonage example for a moment. This lady, she turned off her account, canceled it correctly. Did she fulfill her obligation? We'll say she did. She turns off that DEBIT card (not talking about credit at the monent) She turns off the card.. Vonage can claim all they want.. it's up to THEM to prove damages on the customer. If it were me, for example, Yahoo Music did this to me, which prompted me to take this stance. They kept promising they'd turn my account off. They also kept taking money. I'd write them (only way) and tell them to stop. They said they would, and kept taking money. HOwever, as each month passed, they'd only promise to give me back only 1 month. Told me to "wait until next month" to see the credit. Next month, another charge.. They said "all we can do is THIS current charge, the other is too late.. so, yet another month goes by. This went on for 6 months, I NEVER got but 1 month out of 6 months. Because of this, I started the cancellation of cards routine.
As for vonage. Do I have any more ties to them? no. Can I turn the card off? Sure. If they keep trying to take money, that's their problem, they won't get it. Now, what if I turned off in month 9, and the policy stated I have to pay them that bogus $35 disconnection fee. Do I owe it? Sure! So, in that case, I'm in the wrong anyway.. I owe it. I don't turn cards off to get out of paying for something I Have to. I turn them off when they are no longer supposed to take it. BIG DIFFERENCE.
My cards are mine.. they are MY CARDS to authorize a payment. My authorization ends either at the end of my term with the merchant OR when I revoke it in accordance to the agreement. If I revoke my agreement, and turn off the card.. so what?
See my other post about overdrafts and how often they are bogus. If a bank allows an overdraft wrongfully to "be nice" that's TOTALLY on their end.. not mine. (Read your agreement - some banks may be different and in that case, you live by your agreement - AGAIN, different story there)
Also.. to be honest.. I have one card.. and only one card. An Amex Platinum.. I keep it that way. They don't F around with their members. I use the visa debit and master card debit for all others.
There are plenty of scrupulous businesses out there. I won't argue that they have a lot of power.. the problem that many people face is that they chose to deal with them.The biggest warning sign over any business deal that can go bad is when they lock you into any sort of agreement. In all honestly, for many many years, there was NEVER a reason for ANY business, other than a term loan, rental lease, or similar, to LOCK a personal end user into a "contract".. ever. (ie: cell phones, Vonage, or Satellite TV, and so on)
A "contract" is generally a sign of bad times ahead. If the product is worth it, the customer will stay. A Contract for "service" generally means that the service will suck and they use them to control the bleed that will surely come. | |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| Re: Didn't notice for a year? said by fiberguy :This lady, she turned off her account, canceled it correctly. Did she fulfill her obligation? We'll say she did. She turns off that DEBIT card (not talking about credit at the monent) She turns off the card.. Vonage can claim all they want.. I guess it's a question of whether a person would rather monitor activity and dispute ongoing charges, or not monitor it and discover something on their credit report which could affect their interest rates and insurance premiums, and have to dispute that after the damage is done. For me, the latter looks potentially more costly.
said by fiberguy :If a bank allows an overdraft wrongfully to "be nice" that's TOTALLY on their end.. not mine. (Read your agreement - some banks may be different and in that case, you live by your agreement - AGAIN, different story there) Overdraft charges occur even if the bank declines the transaction. It's not like a credit fee for honoring the transaction (which you seem to be implying). For example, I recently attempted to pay my credit card payment using the wrong bank account. The bank declined the transaction and charged me $25. (I called and explained what happened. They reversed the fee.).
If you've found a bank that doesn't charge overdraft fees, that's great. Which bank is that?
Mark | |
| | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | Re: Didn't notice for a year? "Overdraft charges occur even if the bank declines the transaction." That's simply not true. I am both a card holder AND a merchant account holder. YOUR bank may be doing that to you, but the ONLY time they charge the fees is if they actually handle the bank. A "decline" never hits your account.
Again, see my examples in the other messages. It all depends on how the "authorization" number is used.
What's happening to you is simple..
Say you have $100 in your account. Today, you charge $90. Tomorrow, you charge $40. Card transactions take about 3 days to hit and clear your account. At the time of the $40 purchase, yes, the merchant gets an Authorization from Visa. Since the auth is valid, the transaction is allowed to be "approved". Since they had the approval, it doesn't matter HOW MUCH you have in your account, the bank MUST pay the authorization. Therefore, you will in fact be over drafted and charged the fee.
HOWEVER, if you only then had the $10 balance (post the $90) and it clears, you try to hit the card for another $40, it will decline.. simple decline. You won't get an overdraft. I will politely disagree with you and politely also tell you that you are simply wrong.. it does not work that way. It's based on an authorization and a settlement with the bank on that number. A decline will NEVER hit your account and charge a fee.
It's not like a credit fee for honoring the transaction (which you seem to be implying). Credit cards work differently. Credit card companies will allow you to charge more than your limit. A DEBIT card allows you to post up to your balance - which establishes your limit. Again, depending on when you make the transactions (see above) you can over draw your account..
For example, I recently attempted to pay my credit card payment using the wrong bank account. The bank declined the transaction and charged me $25. I hate to disagree with you.. there's more to that. A simple decline never hits your bank. The ONLY time a bank can charge you a fee is if they are "presented" with a "capture" (both terms with meanings) and they refuse to pay, which they can't if they "authorized" the payment.
If your bank is doing that on a debit card, with out presentation, then you are owed your money back.
HOWEVER, in what you said, "I recently attempted to pay my credit card payment using the wrong bank account".. for one, you weren't paying a credit card with a credit card.. you made a bank payment and yes, they will charge you the fee. You can't pay a credit card with a credit card which is a different issue.
(I called and explained what happened. They reversed the fee.). Some banks are nice about that. My bank will reverse fees all the time. TCF Bank. (A midwest regional bank)
If you've found a bank that doesn't charge overdraft fees, that's great. Which bank is that? Wells Fargo, Bank of America, US Bank.. none of them charge a fee on a pure decline. They WILL charge a fee if an auth was obtained at the time, but the account didn't have the funds at the time the authorization was presented to the bank. THEY ALL will charge the overdraft fee because that is a transaction they HAVE to pay on your behalf.
You're actually getting transaction mixed up here. | |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| Re: Didn't notice for a year? said by fiberguy :You're actually getting transaction mixed up here. Could be. The example I gave (paying a credit card using the wrong bank account) was an ACH transfer. Maybe those are different.
I'll call my bank Monday and ask what happens if I have $0 in my checking account and try to buy gas at the pump. I assumed it would be like writing a bad check (or initiating an ACH transfer).
But, I've heard of people getting NSF charges for using a debit card. One day at the grocery store, in the self-checkout area a store employee was showing someone how to use self checkout. He ran the guy's debit card. The guy freaked out, saying he didn't have the money in his account, and now he'd be charged an NSF. I guess he wanted the employee to choose "credit" instead of "debit". The customer was pretty upset about how he was going to be hit with a fee.
Mark | |
| | | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Didn't notice for a year? An ACH is different. An ACH, (automated clearing house) is a paperless check and is an 'item' that is 'presented' to the bank for payment. A credit card transaction that is simply declined never gets 'presented for payment'... it's just like calling the bank and saying, "can you transfer $100 from my primary checking to my primary savings" and them saying, "sorry, you don't have the funds.. " and it's over. An ACH is presenting a check.
If you try to buy gas at the pump with $0 in the bank, one of a few things will happen:
1) The pump will try to authorize the transaction. If the account is at $0, you will be declined.
2) The pump may do what's called an off line transaction and "trust" that you are going to approve.. allow you to pump the gas and submit the transaction after the fact. If this happens, you WILL get a bounce fee MOST LIKELY and this is tricky. If you SIGNED for the transaction, you agreed to pay.. money or not, you will over draw, you will pay the amount PLUS it was presented with your approval and you will pay a bounce fee too. IF you did it at the pump, you DIDN'T sign, you COULD have a case to not pay the bounce fee, BUT, you just admitted that you in fact requested the transaction and the bank will hold you to it since you just admitted to authorizing the payment.. ie: I agree to pay the amount below in accordance to the card holders agreement" and so on.
3) Most gas pumps only request a $1 authorization. If your account has that, you pump $30, you pay a bounce. Again, it's how the transaction was done.
But, if you only had $1 in the account, the pump requested an authorization on $0.50 cents, the transaction would decline, never turn on the pump, and the bank would never charge you a fee.
The grocery store example you gave above applies to #3. The transaction should have declined and no fee. He may not have had the money on his check register, pending payments to come out, and it allowed the approval of the transactions. If he got money in the bank that day or before it was presented to his bank, no fee. Besides, why was the guy using a card, debit or credit, either way knowing he had no money? If he used the debit/atm (pin side) of the card, it would decline. If he used the credit side, different clearing rules apply. He still should have most likely declined. (if all pending transactions on his account were in fact already cleared)
It all depends on HOW the transaction was presented to the bank and what was going on with any pendings on his/her account. . | |
| | | | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Didn't notice for a year? E-X-A-C-T-L-Y!
To be honest, it was my own accountant that taught me the 2 account method..
You have one account that you use to sign up with for these shady people who want auto payments... and then you have the account that has the money.
At the time to pay bills, you add up the total amount you need to pay.. transfer it from your main account to your second account. You give the debit card to people on THAT one... the most you lose is your payments. The main account can NEVER be abused by these auto payers.
A long time ago, my web hosting company got purchased by Earthlink.. to my surprise, I was hit with a $2,200 withdrawal from my account.. it drained that account .. I wasn't doing well financially at the time.. they took everything. I needed to rent a car to take my dog on a 300 mile drive to the vet back home for Chemo.. Because of them, I couldn't rent the car and missed a crucial treatment.
THANK GOD that SOMEONE at Earthlink, in management, actually cared.. arranged for a rental car for me and I was able to meet my goals. I agreed that when I got back, we'd square up and they' issue the full refund minus the car and gas. (Quite surprising) But.. at that time, I learned my lessen.
One thing I DO like about companies about Paypal (and I Say that very loosely) is that at least with Paypal, YOU control the money, same as online bill pay, and not the merchant. Merchants are sloppy, careless, and irresponsible. The past few years should heed a warning. It was almost every week we'd tune in to see that yet again, more credit card information had been "lost" or "stolen".. and to be honest about it, they did the right thing and told us/the news a week AFTER it happened as well.. that is after they had time to let the lawyers and PR people do their own internal damage control assessments.. meaning, they didn't care about the customer as much as they did their own asses.
You really, these days, have to take any steps necessary to protect yourself. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| Re: Didn't notice for a year? I had a similar experience... where Verizon sucked a little more than $1000 out of my checking account, and I didn't even have service with them.
I tend to split up my accounts:
1. Savings (where most of my money actually resides 90% of the time) - little access
2. Checking account - where checks be written form
3. Debit card checking account - the account that is used for Debit card / Checking card access.
Call it paranoia, but its a real pain when you have to go and get this all fixed up after having fraud against your account.
--
Canada = Hollywood North | |
| | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Didn't notice for a year? It's not paranoia.. it's smart banking. Most small business will do this very setup you have. One account holds the gold, one is the one that is "known" and linked.. and the other is, like you, a checking account. The big thing for many people is that they REALLY should have an account that is on the outside of the "firewall" and then an account that "no one knows about".. that way, they always have a little egg behind the firewall that isn't able to be attacked. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| Re: Didn't notice for a year? Yup - no need to have any outside access to my savings - so its not connected to checking/debit cards.
Sort of like running web hosting
Put your corp servers deep behind firewalls, and have limited access to servers that access the Internet.
Web / Email servers have access through a DMZ and only access thats needed.
Most companies that want your business want 'ease of access', and most commonly like dealing with automatic billing so that they don't have to process your payment (savings on their part), but it doesn't really benefit you in any way.
The _only_ scenario that I can think of that does any benefit is to use a card to rake up flyer miles by pushing bills through a credit card.
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Canada = Hollywood North | |
| | 
fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo | I was thinking along the same lines. It would be unlikely for me to fail to notice an unreconciled charge for 1 month let alone 1 year. | |
| | | 
james
join:2001-02-26
antarctica
| Re: Glad i left them said by hayabusa3303 :i cant understand you speak F****** english CLEARLY please. I can just picture you yelling this into a mirror.  | |
| | | | 
Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
 ·Verizon FIOS
·Vonage
·magicjack.com
|  Service Is Great (YMMV), Cancel Dept Stinks, 1 YR?
I've had Vonage for almost 4 years. One of the best decisions I ever made was to subscribe to their service. Total of 3 lines here now, 2 voice, 1 data. Price and quality have been, and continue to be excellent.
It does appear that their cancellation/retention department is too damn aggressive. Something should be done about that...
That being said, I have little or no sympathy for someone that doesn't notice a year's worth of direct billing charges.
--
And so castles made of sand, slip into the sea, eventually.
I'm the Dude. So that's what you call me. You know, that or, uh, His Dudeness, or uh, Duder, or El Duderino if you're not into the whole brevity thing. | |
| | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Service Is Great (YMMV), Cancel Dept Stinks, 1 YR? I have their service too, along side of Comcast Digital Phone, now CDV, ... to be honest, I use my Vonage line and don't use my comcast lines. The quality of Vonage is actually better for me.
Their customer service, in my opinion, is pretty hit and miss. I've subscribed to Vonage since 2004 and have had no outtages that I'm aware of.
The funny thing is that if Vonage would stop now, with their aggression practices, they'd keep more customers. I know several people alone that have canceled their service because they felt customer service was too aggressive with them.. they loved the service, but it was their agents that pissed them off. | |
| | | 
hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
| They easy way to cancel any service Just tell them you are moving to Siberia or Africa and that you are selling the house.
problem solved. 
--
Man created God in his image : intolerant, sexist, homophobic and violent. | |
| | | | patcat88
join:2002-04-05
Jamaica, NY | Re: They easy way to cancel any service Won't work, they will sell you satellite internet from Iridium. | |
| | | | | fiberguy
My views are my own.
Premium
join:2005-05-20 | Re: They easy way to cancel any service Actually, instead of calling you, they'd just come knock on your door. (That is, if you actually did move. ) | |
| | 
La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
·Optimum Online
·Vonage
| said by Jeffrey :A few points here: I've had Vonage for almost 4 years. One of the best decisions I ever made was to subscribe to their service. Total of 3 lines here now, 2 voice, 1 data. Price and quality have been, and continue to be excellent. It does appear that their cancellation/retention department is too damn aggressive. Something should be done about that... That being said, I have little or no sympathy for someone that doesn't notice a year's worth of direct billing charges. Agreed. I can't imagine NOT having Vonage or having to switch to another substandard VoIP service. And looking at the number of VoIP providers some people here have tried, it looks like they can't be satisfied or there's serious problems on their end.
If you want to pay $10 for phone service, you're going to get exactly what you pay for. No thanks. Vonage rates are fine for everything we get, which includes dependability and excellent call quality.
I take with a grain of salt these far and few between anecdotal "cancel problems" that somehow make their way to various websites. Who knows if they're even true.
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10,606 DEADLY TERROR ATTACKS SINCE 9/11~~TEAM DISCOVERY
Can't feel you anymore, don't need you anymore, don't believe you anymore, I don't need you anymore
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| zipjay
join:2003-03-11
Louisville, KY | How to Cancel Vonage for only $10 Go to Walgreens or some other store that sells green dot cards.. buy one and add like $5 to it or something.. change your credit card on vonage to it, let it sit. Unless their ok with you having a late bill forever they will eventually cancel you. | |
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See 15 replies to this post | |
| | elister
join:2006-07-17
Seattle, WA
3 edits | Problems with phone ports.... Chances are she ported her number to a poor carrier like ATT or Comcast.
I no longer work as a CSR for a cable company, but it would occasionally happen when customers port their number over to us. I would ALWAYS tell customers to call that previous carrier back a few days after we port the number over just to verify their account was canceled. Why? Because it would happen. We would have customers sign up with their service, have nothing but problems, then port it back to us, only to find out 2-3 months later they were still getting billed. It would happen often with ATT & Comcast, either we didnt send the notice to disconnect or they flat out got it, but didnt cancel the account. Because I was an entry level CSR and didnt have access to the switch, It would be days before we could find out any info on what happened.
In the end I figured it must have been a problem with the previous carrier because I would NEVER get customers complaining about their previous carrier were Sprint, Qwest or Verizon. It was always Comcast & ATT.
This lady who signed up for Vonage, DIDNT CANCEL with Vonage, she mearly ported her number over to ATT and no doubt was still being billed because ATT really sucks when it comes to phone ports. She basically hung up on them, why do I know this? Because if Vonage HAD canceled her phone service, good luck at porting that to ATT! The number HAS to be active in order for the port to go through. If Vonage had cancled it, then the article would have been about Vonage stealing a phone number she had for years.
"Dont worry, we'll call up your old phone company and cancel your account", the customer believes this and when she finally notices shes still being billed by ATT she'll call up ATT in which they'll point the finger at Vonage. She'll call up Vonage and they'll point the finger at ATT.
Hard to say, almost all these "OMG YOU HEARTLESSS BASTARDS!" storied on DSLReports always leave out important info which could probably explain the whole ordeal.
I am, in no way, defending Vonage or any other company. | |
| | margaf77
join:2000-12-22
Bayonne, NJ | Re: Problems with phone ports.... Where does it say anything about porting her number to ATT? | |
| | | elister
join:2006-07-17
Seattle, WA | Re: Problems with phone ports.... its mentioned in the recent case link. | |
| | | | margaf77
join:2000-12-22
Bayonne, NJ | Re: Problems with phone ports.... no its not. | |
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james
join:2001-02-26
antarctica | Re: Problems with phone ports.... Tis but a flesh wound! | |
| 
izy
Premium,MVM
join:2000-09-21
Naples, FL | I canceled last week... I told them I was moving to a cabin in the woods with no electricity and they still offered to help me find a new ISP. I was literally furious that it took me AT LEAST 10 times telling them PLEASE CANCEL MY SERVICE! | |
| | patcat88
join:2002-04-05
Jamaica, NY | Re: I canceled last week... Try saying the phone call is being recorded for your records, or hint at legal action. | |
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See 8 replies to this post | |
cancel vonage
@rr.com | another way Tell them that you/ or your relative works for local telco/cable and you are getting these services free for life. Then ask them to beat it and pay you to use their services. | |
| Ulmo
join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET
| Similar problem with AT&T. I had a similar problem with AT&T when I ported to Comcast. I'm going between PUC and AT&T to get the bogus charges fixed, and to keep cancelling automatic debit orders to my bank account which doesn't have any money available for that, and after I told then a dozen times they have no authorization to charge that bank any more.
Every time I've cancelled Comcast (since their rehabilitation within the last handful of years) for whatever reason, I've had absolutely no problems, and all of their billings to date have been perfect as far as I could tell. That's an awesome record that I don't even expect, but is way way way way way better than AT&T and apparently Vonage. It's also way better than any cell company that has a term commitment. | |
| | | brickkop
join:2005-07-09
King Of Prussia, PA | Re: Vonage is there anyone who likes vonage? | |
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TK666
@charter.com
| Re: Vonage I have vonage and don't mind it. My chief complaint with them at the moment is I was told my fax machine would work over their line and it doesn't but since it's only a very occasional annoyance I got over it.
However when it finally comes time to cancel them I'm calling, sending a registered letter and THEN letting my credit card company know that I've canceled the service and any further charges are fraudulent.
But until then, they're fine. I keep getting calls from Charter (damn previously existing business relationship...) asking if I want their phone service for twice as much per month before taxes and fees and three times as much after. And that "special" price is for a year, after which it goes up to god knows what. | |
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AOL sucks
@comcast.net
| I hope they learn fast I do not have vonage but I do know people who had ben ripped off by AO-Hell for years. They tried for months to drop the services and took up to and over a yeear thats why AO-Hell got sued. Do you think that at the time AO-Hell cared. To them $3 million was a drop in the bucket. Now that most people are on Broadband internet AO-Hel is losing what ever business they had. Even Time Warner wants to wash their hands from them. AO-Hell messed up TW's Road Runner cable internet big time. | |
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KrazyDawg
join:2001-02-07
Vallejo, CA
clubs: | . Common sense and a good credit card company is all it takes. How can you possibly not notice a year's worth of automatic billing? | |
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Vonage Hates To See Customers Go
