Carrier will measure audio clarity of VoIP calls as part of new service-level agreement with customers of its Private IP plan

By Stephen Lawson, IDG News Service

Businesses are adopting VoIP for cost savings and for future capabilities, but as their voice traffic shifts from traditional dedicated, circuit-switched networks to a data network, it takes work to match the expected quality of a call.

At the FutureNet trade show in New York, the carrier introduced an SLA for customers of its Private IP service that measures audio clarity on a standard scale. The Mean Opinion Score (MOS) SLA uses a quantitative standard for audio clarity from the International Telecommunication Union (ITU) that measures the end-user's call experience.

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