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story category Verizon Again Tweaks DSL Bundles
New discounts as telco deals with recession, DSL defections...
(old news - 02:02PM Wednesday Jan 07 2009)
tags: dsl · prices · competition · business · Verizon Online DSL
Verizon lost 96,000 DSL customers last quarter for a number of reasons, not least of which are the recession, housing bubble and tight household budgets. Not helping much was the fact that Verizon had been diverting a lot of DSL marketing and support resources for promoting FiOS. Also not helping is the fact that Verizon's fastest speed in many markets remains just 3Mbps, and customers in these areas have been defecting to cable. While Verizon's FiOS and wireless businesses are doing well, their DSL business has been hit hard.

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To counter this, Verizon has started pushing DSL a little harder. In October, Verizon upgraded their entry-level DSL tier to 1 Mbps downstream and 384 kbps upstream -- up from 768 Kbps/128 Kbps. The telco also revamped their bundles slightly for the 1Mbps, 3Mbps and 7Mbps tiers, reducing double and triple play pricing anywhere from $5 to $30, depending on what services and speeds users chose.

Verizon contacted us today to inform us they're changing things slightly yet again. Spokesman Robert Elek tells me they're again offering DSL pricing for life -- a concept they offered for a while back in 2007. According Verizon, (see press release), new Verizon customers who sign a two year contract keep their pricing for as long as they keep the service. Obviously the usefulness of this promotion is limited if DSL prices drop, or if you're able to get better deal by renegotiating one year deals (which is often the case) or switching carriers.

Elek also notes that the company is again revamping their bundle discounts for DSL and DirecTV bundle customers. "The basics of the bundle have not changed, but through February 21, new VZ consumers can save anywhere from $60-$90 off of the annual cost of the "better" and "best" bundles, for both double and triple plays," says Elek. This deal requires a one-year commitment or 18-24 months with DirecTV in the bundle, says the company. Their press release says 3 Mbps or 7.1 Mbps customers can net $30 a month off for the first three months.

Verizon also tells us they've now also expanded the availability of their 7Mbps tier to 9 million households, up from the 400,000 homes reached when we were the first to report the tier back in early 2007. It should be interesting to see the impact these efforts have when Verizon announces their fourth quarter earnings on January 27. Verizon could have a rocky 2009 with DSL, but their $24 billion FTTH investment will still pay huge dividends long term.

Related:
  1. Verizon Reports Largest FiOS Additions To Date
  2. Verizon Hopes To Slow DSL Losses With NFL Sunday Ticket
  3. Verizon Again Threatens Massachusetts Investment
  4. Sonic.net Drops Prices On ADSL2+ Service
  5. Frontier To Inherit Some Very Shoddy Verizon Copper
  6. Verizon CEO Admits Landlines Are Dead
  7. AT&T Offers $99 'Text, Talk & Surf' Plan
  8. FCC To Investigate Special Access Pricing
Forums » Verizon Again Tweaks DSL Bundles
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ddg4005
Premium
join:2001-08-22
Bronx, NY
·Verizon Online DSL

Verizon Again Tweaks DSL Bundles

This is a difficult time for Verizon. On the one hand Fios has proven to be a great service for many customers. On the other hand it's not available to many DSL customers like myself who are willing to wait (but not forever).

There isn't a magic bullet that's going to curb the defections to cable. Time Warner, Cablevision, Cox, and Comcast all currently offer triple play packages that are too tempting for cash-strapped households to resist. The best thing for Verizon then is to accelerate the rollout of Fios to as many people as possible. Aside from having to negotiate franchise agreements with townships and municipalities I hope they're able to get the service into as many MDUs as they can without going through too much crap from the landlords.
--
A man must have a code -Bunk

S_engineer

join:2007-05-16
Chicago, IL

Re: Verizon Again Tweaks DSL Bundles

Speeding up deployment is not an option these days due to the fact that Verizon is under the thumb of the stockholder.

DaveNJ
No Fear

join:1999-09-01
New Jersey
·Comcast
·Patriot Media

Re: Verizon Again Tweaks DSL Bundles

said by S_engineer See Profile :

Speeding up deployment is not an option these days due to the fact that Verizon is under the thumb of the stockholder.
What about all the money they got from Pennsylvania taxpayers ?

Eat Me

join:2002-09-25
Sussex, NJ

Re: Verizon Again Tweaks DSL Bundles

They're still a publicly traded company and have to provide a good ROI, otherwise their shares will be toast.
ashworth

join:2001-10-06
Pittsburgh, PA
·Verizon Online DSL

That's nice ... that always comes up about PA ... and they(PA) got ripped off...but we must move on at some point. Did the report say that 30-50% off subs loss from DSL actually went to FiOS. I think everyone would like advanced services.

PS No FiOS here
or the aforementioned PA fiber deployment

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL

said by S_engineer See Profile :

Speeding up deployment is not an option these days due to the fact that Verizon is under the thumb of the stockholder.
Neighbor's brother is a FIOS installer. I just asked him last week how much deployment has slowed recently and he just laughed. They've got more work than they can handle. It seems they really are rolling it out as fast as they can.

jchambers28

join:2007-05-12
Alma, AR
·Cox HSI
·Dish Network
·Cox VOIP
·Vonage
·magicjack.com


1 edit
the biggest problem is that dsl has too many limitations to qualify for the service. No mater what happens cable will beat dsl hands down. because there is no distance limitations at all with cable. As long as you have access to the lines you are good to go.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: Verizon Again Tweaks DSL Bundles

said by jchambers28 See Profile :

No mater what happens cable will beat dsl hands down.
That's not always the only factor to determining 'who wins'.
If I could get 3-6Mbps DSL (3Mbps DSL is available here) and VoIP for $50/month, I'd drop cable tomorrow.

Cable has been VERY unreliable here in Santa Clarita over the past few months that I've had service. TV/Phone/Internet outages have been often - a few times/month, and issues with DHCP/DNS have caused many other issues.
In the 5 years prior, I have had less outages (outside of SCE burning AT&T's wire) than I have in the 5 months of TWC service. The problem with AT&T, is that they're being bullish on service, and there are few deals to be had.

N O Y B
St. John 3.16

join:2005-12-15
Forest Grove, OR

said by ddg4005 See Profile :

...hope they're able to get the service into as many MDUs as they can without going through too much crap from the landlords.

If push come to shove they could always take a step back and do fiber to the node and then ultra high speed DSL for the 'last yard' rather than 'last mile'. They do have options.

--
Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
Say Thanks with a Tool Points Donation

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL

Re: Verizon Again Tweaks DSL Bundles

Not cost effective in the long run.

The real goal with Fios is to sell the TV portion of it. That's where the real revenue stream is.

Running fiber to the node would be short sighted, and would run Verizon straight into bankruptcy. By the time they invested the money into all that FTTN and copper interface, they would still be stuck with eventually running FTTP.

Verizon's best bet is to continue on as they are now. Deploy as much FiOS as they can, and get as many TV customers as they can.

The bottom line is nothing can grow forever. Companies, the economy, incomes. All are subject to eventually corrections and contractions.

Verizon, and the shareholders (that's the shareholders of all companies mind you) are going to have to realize that the days of never ending rising profits are over.

People really have lost sight of the fact that these corrections in the business cycle are a natural progression of the economy as a whole and are sometimes necessary.

For too long now, we've propped up bubble after bubble (Dot com, housing, commodities) and the whole thing has gotten out of hand.

We've been due for a couple down years. In the same way a naturally ignited forest fire clears the dead timber from the forest floor, a down economy flushes out the poorly run businesses. The well run businesses emerge on the other side lean, mean and ready to compete.

The poorly run businesses die.
--
Petty people are disproportionably corrupted by petty power…
probboy

join:2008-01-10
Natick, MA

Re: Verizon Again Tweaks DSL Bundles

said by N3OGH See Profile :

Running fiber to the node would be short sighted, and would run Verizon straight into bankruptcy. By the time they invested the money into all that FTTN and copper interface, they would still be stuck with eventually running FTTP.
Why would running fiber to the node bankrupt VZ but not FIOS (I'm not trying to be sarcastic or snide, I'm actually curious)? If the ultimate goal is FTTP, can it be done in two phases, with the first being FTTN and the second extending FTTN to the home?

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL

Re: Verizon Again Tweaks DSL Bundles

The systems don't work that way.

The way Verizon would likely deploy a FTTN system would be to install multiple RT's and serve the adjacent areas with DSL. You're looking in the neighborhood of at least $15,000 to install a remote terminal. To deliver 7 MBS service to an entire area would cost a fortune. Perhaps almost as much as installing FiOS instead.

The fiber run to the RT would not be usable as part of the Fios network installed in an area served by a given central office. Besides, the bulk of cost associated with a RT is the vault, mini DSLAM, etc.

Upon upgrading a given CO to FiOS, all those RT's become legacy equipment.

I really don't see how Verizon could ever recover the costs associated with deploying FTTN this way. I can't think of any other way they would do it.

In areas that FiOS hasn't reached yet, Verizon is going to lag. There's just no other way around it.

The FTTN solution costs a truck load of money, and is for lack of a better term, a half assed solution. Better to sink your working capital into the real deal and getting as many TV subs on board as possible.

Make no mistake about it, FiOS isn't really about fast internet, at least not for Verizon. It's simply a juicy by product of that fiber optic goodness that lets Verizon sell people TV.

FiOS is all about the boob tube for Verizon. That's where the real cheesecake is...
--
Petty people are disproportionably corrupted by petty power…

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ

Re: Verizon Again Tweaks DSL Bundles

Thanks for posting exactly what I wanted to say.

AMDUSER
Premium
join:2003-05-28
Earth
clubs:
·RoadRunner Cable

said by N3OGH See Profile :

"..Running fiber to the node would be short sighted, and would run Verizon straight into bankruptcy. By the time they invested the money into all that FTTN and copper interface, they would still be stuck with eventually running FTTP..."
This does a good job of describing AT&Ts Uverse depoyment. Too short term, higher cost of deployment (then expected) partally due to not enough spare pairs; the 26 gauge wiring does not help either. The limited coverage availablity for the service areas is detrimental to who can get service (more coverage= more people who could possibly get service.).

Plattsburgh NY

@charter.com

They just don't get it, it's all about speed. I used to have Verizon DSL 1.5 MB, I switched to Charter Cable because they offered 3 MB, now almost 3 years later I have 5 MB with Charter which is the fastest speed they offer in my city. Verizon DSL is still at 1.5 MB, if they are not going to offer FIOS in an area then they have to upgrade their DSL in those areas or they will still keep losing customers to cable. Bottom line is if you want internet to check email chances are you will go with dial-up for about 10 bucks a month. If you want the internet for more than that then you will want the speed, period. Wake up verizon No FIOS, then faster DSL. I would go back to DSL in a heartbeat if they offered the 7.1 MB here but I doubt they ever will.
shashinka

join:2000-09-16
West Boylston, MA

Re: Verizon Again Tweaks DSL Bundles

Sounds like you're over 15k feet from the CO, good luck, if you're closer you should be able to get 3mb at least
XknightHawkX

join:2003-02-13
Morton, IL
clubs:

Re: Verizon Again Tweaks DSL Bundles

This is why cable is better. None of the distance problem. I'm stuck with 1.5mb and Verizon isn't about to put a remote terminal in around here. And the distance isn't going to be extended apparently.

My problem is that I'm stuck with dsl. I live in a trailer park that provides us with cable.
jfpatrick

join:2002-03-15
Leominster, MA
·Verizon Online DSL

issues..

Well, my DSL and phone line have been flakey for a month now, and VERIZON is being difficult on the issue, citing "you should goto FIOS, as copper/DSL are old technology, and are being phased out". They left a "FIOS Is Here" package 3 times in the past 2 weeks, which I tossed.

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: issues..

said by jfpatrick See Profile :

Well, my DSL and phone line have been flakey for a month now, and VERIZON is being difficult on the issue, citing "you should goto FIOS, as copper/DSL are old technology, and are being phased out". They left a "FIOS Is Here" package 3 times in the past 2 weeks, which I tossed.
Can you get FiOS where you live? DSL really is old and outdated technology.

maz1

@nyct.net

Why I Left Verizon

I recently switched ISP's from Verizon to NYConnect (which I am very happy with so far.)

The reason was because I had been paying 29.99 a month for Verizon's old 768Kbps DSL plan. When I saw the new prices and that I could be getting 3MBps for the same price, I called and asked why I was paying the same amount for less.

I was told that the new price only applied for new customers and if I wanted it I would have to disconnect my service and reapply, creating a week or so of downtime. I told them that made no sense from a business perspective, because it would be easier for me to disconnect and find a NEW ISP, with some overlap, so I had no actual downtime. They just said that "that was my choice."

So, now I am getting 1.5Mbps from NYConnect for the same price that got me half the speed from Verizon, simply because they chose to value finding new customers over their existing ones. Great job, Verizon.

Tomek
Premium
join:2002-01-30
Brooklyn, NY

So what markets are expanded for 7.1

I have 3M and while it is good enough for me, I want moar! speed. And I'm living in NYC and always get the fastest and latest... LAST
--
Semper Fi

Richard B
Fur It Up

join:2007-06-22
Portland, OR

Verizon is not Competitive

I feel Verizon mistake not offering an VDSL option for areas not service by FIOS. As it stand it doe not make sense for me to pay for just 3.0Mbps when I can get 12Mbps form Comcast. DSL is not competitive with cable.
shashinka

join:2000-09-16
West Boylston, MA

Re: Verizon is not Competitive

Why deploy that when they are working on fios, that would be stupid.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Verizon is not Competitive

Who says they'll deploy FiOS everywhere.
shashinka

join:2000-09-16
West Boylston, MA

Re: Verizon is not Competitive

I wouldn't think they would spend money on copper plant when there direction is FIOS

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Verizon is not Competitive

Many areas may never see FiOS - they may qualify for decent DSL though.

Its expensive and slow going to deploy FTTH.
Adding a DSLAM these days (or remote terminal) is relatively quick and cheap(er).

Richard B
Fur It Up

join:2007-06-22
Portland, OR
·Comcast

MDU

It would be stupid to assume Verizon is employing FIOS every where. I live in Portland all single occupancy home have FIOS but not my apartment complex of 300 units or any other complex.Its been two years since we were promised a solution, now we have Blast (12mbps) but no FIOS why bother with Verizon DSL.
MrSpock29

join:2008-02-09
Hammonton, NJ

Great news.....for some

As a triple play customer with DirecTV, I would hope they would extend the offer to existing customers, otherwise it really isn't worth staying since all I can get is 3 Mbps, and there seems to be no intention of boosting speeds here. When I signed up a year ago, they told me the faster tier should be available in March. And FiOS is not on the horizon, as this part of the state is not really being addressed except for the county seat that they have to do.

DaveNJ
No Fear

join:1999-09-01
New Jersey
·Comcast
·Patriot Media


1 edit

Verizon doesnt care

My caller id has worked intermediary for over the past 3 months, i have put in 5 tickets to resolve and spoke to a rep. Mind you this is after the 5 rep i was transferred to hung up on me. However i did call back, and put in another. I havent heard back from them, and the problem still exist. Now why are you questioning Verizon losses ?

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

Verizon's Price for Live == Dumb and Dumber

1. Moore's Law, Moore's Law, Moore's Law, Moore's Law, Moore's Law! In two years, the service ought to be twice as capable or half as expensive.

2. The last thing anyone wants to do in today's economy is sign a 2-year contract. Hell, even the car dealers have figured this out -- they'll cancel a sale if you lose your job.
--
Robb Topolski -= funchords.com =- Hillsboro, Oregon -- KJ7RL
...just some more roadkill on the Information Superhighway...

avd706
insert annoying animated gif here
Premium
join:2003-02-06
Union, NJ

Re: Verizon's Price for Live == Dumb and Dumber

said by funchords See Profile :

1. Moore's Law, Moore's Law, Moore's Law, Moore's Law, Moore's Law! In two years, the servi
Moore's law is for CPUs not telcom services.

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

Re: Verizon's Price for Live == Dumb and Dumber

said by avd706 See Profile :

said by funchords See Profile :

1. Moore's Law, Moore's Law, Moore's Law, Moore's Law, Moore's Law! In two years, the servi
Moore's law is for CPUs not telcom services.
It generally applies to everything in technology, pixels, photonics, power utilization, disk capacity, and on and on.

Networking advances have been predictable to Moore's law since the acoustic modem!
--
Robb Topolski -= funchords.com =- Hillsboro, Oregon -- KJ7RL
...just some more roadkill on the Information Superhighway...

avd706
insert annoying animated gif here
Premium
join:2003-02-06
Union, NJ

Re: Verizon's Price for Live == Dumb and Dumber

said by funchords See Profile :

Networking advances have been predictable to Moore's law since the acoustic modem!
Not home internet prices or capacity.

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC

Re: Verizon's Price for Live == Dumb and Dumber

Obviously -- but that's due to other factors (like the lack of a rich competitive market).

pb5k
more cowbell
Premium
join:2005-11-16
Glendale, AZ
·Cox HSI

3 Mbps?

quote:
Also not helping is the fact that Verizon's fastest speed in many markets remains just 3Mbps,...
3 Mbps? Heck, that's still better than what QWorst offers out here, they offer a max of 1.5 Mbps over DSL...and you have to have an antiquated telegraph line to boot.

Not that I'd downgrade to 3 Mbps, either, but it's still better than the options here...
--
"Whoever fights monsters should see to it that in the process he does not become a monster. When you look into the abyss, the abyss looks into you." -- Nietzsche

Bobcat
Volvo sucks donkey balls
Premium
join:2001-02-04
Bedminster, NJ

$28 per month is a good deal

I pay $21 per month for Verizon POTS, and $32 for 3 Mbps DSL. This is still cheaper than Cablevision.

See 7 replies to this post

verizondimwit

@opera-mini.net

give 'em 2 yrs to come up with FIOS or you are out....

Verizon is hopeless! These convoluted, nonsensical plans are out of a dreamworld. Here's an idea for them... offer DSL at half price until they can serve you FIOS. You're pre-agreed to buy FIOS at market price for as long as they gave you the half price dsl.
jfpatrick

join:2002-03-15
Leominster, MA
·Verizon Online DSL

Repairs, what repairs?

Verizon's track record for repairs around here has gone down the proverbial drain. My DSL/Phone have been having problems for a month now.

2 techs have come out, tested things, confirmed it's a problem, then leave, with no results. They also said "I'll be back tomorrow", one gave me his managers phone number which is busy all the time. Repair calls are logged, only to be closed with no explanation.

One thing I did learn, my phone line goes underground from the house to the nearest pole, and is ancient wiring. One tech said "we don't fix old wiring" during a conversation, and "suggested" I swap to FIOS, at more $$$cost$$$.

Fact is, if they can't maintain copper, what are the chances they'll be able to support FIOS....
MrSpock29

join:2008-02-09
Hammonton, NJ

Re: Repairs, what repairs?

said by jfpatrick See Profile :

Verizon's track record for repairs around here has gone down the proverbial drain. My DSL/Phone have been having problems for a month now.

2 techs have come out, tested things, confirmed it's a problem, then leave, with no results. They also said "I'll be back tomorrow", one gave me his managers phone number which is busy all the time. Repair calls are logged, only to be closed with no explanation.

One thing I did learn, my phone line goes underground from the house to the nearest pole, and is ancient wiring. One tech said "we don't fix old wiring" during a conversation, and "suggested" I swap to FIOS, at more $$$cost$$$.

Fact is, if they can't maintain copper, what are the chances they'll be able to support FIOS....
They'll support FiOS because that's where their entire network is moving. Copper is more expensive in the long run to maintain, and is a dinosaur compared to FiOS. If they don't maintain FiOS, then they would lose many customers. They're already losing copper customers.
malt

join:2008-08-26
Greensburg, PA
fios is avilable where you are and you aren't switching?! >.
jfpatrick

join:2002-03-15
Leominster, MA

Re: Repairs, what repairs?

Fios is available, at a much higher cost. Availability is 6+ months down the road from what I was told. I have 3mb DSL, and it's fine for my purposes.
Gem66

join:2005-01-23
Jamaica, NY

Investment with Time...

Well, seeing all the arguements here, the only thing for me, is patience and time.

I have been a Verizon cosumer, when they first rolled out the DSL, in my area Jamaica Queens NY, since the early 2000's.

Got the 1.5 mbps/'184kbps' speed.

Then maybe later, just almost 2 years now, I got the upgrade to 3mbps/786kbps. With a yearly fixed price contract of $29.00.

The next step, is the FIOS, they got the lines up, by my home. Just waiting for the signal, of when they bring it, to my area.

But seeing how the business side of late, with the country. I expect a further dealy. I am okay with that...cannot expect miracles.

But they have been fine by me. And talking to them, to get the point across, does help.
Bob61571

join:2008-08-08
Washington, IL
·DIRECTV
·Verizon Online DSL

VZ! ...Do you care about current customers?

No Verizon communication yet to me, an existing Verizon DSL customer, on any of these bundle discounts. No advertising in local media to new customers! Only source for info to me is DSLR! Typical..., and they wonder why they lose customers!

Marketing 101: Embrace your own customers, keep them informed, and keep them happy!

Basic question to VZ: Can current customers upgrade to a new bundle? Your special offer website gives no good answer.

Also, even on the special offer website, when you try to price out the bundles(whether customized or not) not enough detail!! I have 3.0 Mbps DSL and want to keep/upgrade it, and see about DirecTV(and customize it). Oh, and what about 7.0? Available here? Current special offer website just does NOT help on this. AND, they claim that website is ONLY way to order this great deal.

I just give up! Doubt that this offer gets much response, since VZ makes it so difficult w/their bad customer service.
Forums » Verizon Again Tweaks DSL Bundles


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