  en102 Canadian, eh?
join:2001-01-26 Valencia, CA | competition... lock in your customers Where there's competition, offer incentives to lock in your customers... it helps keep churn low, and investors like low churn/guaranteed customers. Think wireless industry. -- Canada = Hollywood North | |
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 chemaupr
join:2005-06-06 Alexandria, VA | feeling the pressure? For me, this is a big change in their business practices. I guess they are finally "admitting" the FIOS threat. | |
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 |   Karl Bode News Guy join:2000-03-02 | Re: feeling the pressure? I think the scramble for the low hanging fruit has ended and they're just now interested in retaining the customers they already have.... | |
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 |  |   RadioDoc Sortofadog Premium,ExMod 2000-03 join:2000-05-11 Chicago, IL | Funny thing that. AT&T (for example) no longer requires contracts to get the best pricing, while cable seems to be starting to require term agreements. Curiouser and curiouser. | |
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 |  |  |   Karl Bode News Guy join:2000-03-02 | Re: feeling the pressure? Yeah I found that interesting too recently. Verizon, Qwest, & Earthlink all require contracts for DSL discounts though, so it looks like it's industry wide as they focus more on retaining instead of nabbing grandmas... | |
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 |  |  raptor1418 Premium join:2002-12-03 Denver, CO
·Mesa Networks
·Comcast
| Why would they do anything for us loyal customers. They already have us and don't worry about us until we want to cancel service.
I have experienced this personally with both my ISP and Sat provider. Both times (have done this twice with ISP and twice with Sat provider) I called and wanted to cancel and they dropped my rate or gave me a few months free to stay on.
So in the end I actually got what a new customer got and the best part of it all is I told my sat provider up front that I wanted to pay the ETF over the phone right than and there to cancel my service. That got the ball rolling with out me even having to say I would stay if they gave me a better deal. Too bad I am still going to probably cancel in a few months anyway. | |
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  WiFiguru Formerly jnethostman Premium join:2005-06-21 Bakersfield, CA | Price on the move The thing is, when you sign up, you get that price, but, when they want to up the price, your stuck in a contract, and you have to pay the ever increasing price. | |
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 |   Rob In Deo speramus Premium join:2001-08-25 Kendall, FL
·Comcast
·AT&T Southeast
edit: July 9th, @02:35PM
| Re: Price on the move said by WiFiguru :The thing is, when you sign up, you get that price, but, when they want to up the price, your stuck in a contract, and you have to pay the ever increasing price. Yep. But when they lower the price, chances are, you don't see a decrease in your monthly bill. | |
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 |  |   dvd536 as Mr. Pink as they come Premium join:2001-04-27 Phoenix, AZ
| Re: Price on the move said by Rob :said by WiFiguru :The thing is, when you sign up, you get that price, but, when they want to up the price, your stuck in a contract, and you have to pay the ever increasing price. Yep. But when they lower the price, changes are, you don't see a decrease in your monthly bill. When was the last time anyones cable bill EVER went down without dropping services? -- You can never be too rich, too thin or have too much Bandwidth | |
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 |  |  |   sivran God Save The Suite Premium join:2003-09-15 Arlington, TX clubs:
·RoadRunner Cable
| Re: Price on the move Hmm. When I reported my packet loss issues, not only did TWC/RR credit me for the poor service, they noticed that I was still on a Comcast billing plan and bumped me into a proper RR plan. This had the effect of dropping my bill roughly eight dollars, and bumping my provisioned line speed *up* by ~20% (which I am now getting, now that the issues have been resolved). I actually figured they'd bump me into the Premium tier, which would've been roughly the same price, but they put me on the cheaper Standard plan.
All this done by the same rep who scheduled the tech visit *and* at midnight local time. Much better than Verizon, where if you want service credit or anything billing related, you have to call during the week during normal business hours, and tech support reps can't do jack as far as that's concerned. -- Think outside the fox...Seamonkey | |
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 |  Warez_Zealot Rural land of the rising sun
join:2006-04-19 japan
| uhh, I'm pretty sure if there is any sort of price increase, you have the right to cancel your service if you wish..
I'm sure cable must follow the same rules as the wireless scum. -- "You're not supposed to be so blind with patriotism that you can't face reality. Wrong is wrong, no matter who says it." - Malcolm X | |
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 |  |   insomniac Oh Yeah Premium join:2002-09-22 Naperville, IL clubs: | Re: Price on the move Yeah. Increasing the price without giving you the option to terminate would be called "breach of contract." -- If everything seems to be going well, you've obviously overlooked something. | |
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 |  |  |   WiFiguru Formerly jnethostman Premium join:2005-06-21 Bakersfield, CA | Re: Price on the move Not if you sign something in the contract saying that Road Runner can raise the price at any time. | |
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  nightdesigns Gone missing, back soon Premium join:2002-05-31 AZ | Price Changes Does this contract also prevent TW from raising your rates during that contract too? -- [[Your signature here]] | |
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 |  |  JSRoman Premium join:2005-03-10 Callahan, FL | Re: Price Changes The wording on TW page looks like you are locked into the discounted price for 1 or 2 years. Not a bad deal if you are happy with your service. -- »www.seabee.navy.mil | |
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  Titus Pullo I came, I saw, I slept
join:2004-06-26
·Embarq
| The answer to competition is to lock you in with a bundle? Whatever happened to the good old days of price wars? Think these guys get together and hash out (collude) ways to maintain price points?
A relative in an area with FIOS who has comcast got the hard sell through the retention dept months ago when comcast moved some popular channels to digital. They now have a box with a million channels, Internet and something that resembles phone service on a one year contract, mostly due to the 'seller' convincing them that the FIOS people would tear up their yard w/the install. -- The woman from 1984 put down her hammer for an iMac®, iPod® & iPhone® | |
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 |  JSRoman Premium join:2005-03-10 Callahan, FL
| Re: The answer to competition Companies have learned from the airline industry that no one wins in a price war. RBOC and Cable will do everything possible to avoid price wars and will instead compete on perceived value of services. Ask yourself when was the last time you saw an advertised price war for any product? -- »www.seabee.navy.mil | |
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 |  |   Titus Pullo I came, I saw, I slept
join:2004-06-26
·Embarq
| Re: The answer to competition said by JSRoman : Ask yourself when was the last time you saw an advertised price war for any product? Yeah, I know; that was the rhetorical question in my post  -- My iLife isn't in MyDocuments | |
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 |  |  Ahrenl
join:2004-10-26 North Andover, MA | CPU's, on-going right now.
Airlines didn't go bankrupt from price wars, they went bankrupt because they operate in an extremely high fixed cost, high volatility cyclical business. | |
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  jgkolt Premium join:2004-02-21 Lakewood, OH clubs:
| single service How about they not charge extra if you order just internet. that would be nice. a 1 year contract to get the cheaper price would be nice also. And they do need to up their upload speeds, highest you can get is 768 with 15 down. If cox offered it they would give more upload speed. And for att 3 mbps down int he same place is 45 a month. Outstanding. -- www.LakeSemaJ.com | |
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 Prespd
join:2004-03-10 San Diego, CA
| Dear TWC Dear TWC,
I am a loyal customer and happy with my service. I don't even cringe at my ~$150/month bill for cable/phone/internet (lots of extra channels and HD service). I don't want your 10% discount on price. I want a higher upload rate, say 1MBps. I'll sign a contract for a higher upload rate, but not to reduce my price for a fixed term at 1-2 years only to see the rates rise later. What say you? | |
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 |  |  Prespd
join:2004-03-10 San Diego, CA
| Re: Dear TWC Not upgraded here yet. No competition still. AT&T is moving in, but isn't available and between TWC and COX there isn't an ability to take advantage of either. My point was simply, saving dough on the price is of less importance to me and many others when upload speed increases should take priority.
I'll keep my eyes open for the extreme availability in SD | |
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 |   TWc friend
@rr.com
| Don't worry,that is coming soon.We should be getting our standard @ 10down /1 up in a couple of months.Then our premium will be 15down / 2 up. That's coming real soon,guaranteed!! We have been doing what's called pricelocks in the Desert Cities for about 1 1/2.It locks the price in for 1-2 years,and after that the price does not go up to regular price. | |
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 thecalip
join:2002-08-22 New York, NY
| 1 Unless it's a must I won't sign any contract into this. Especially with TWC. When you have a connection problem, it will take them 5 days to come check your line. The first time they will send a junior tech to you whom has no clue what he is doing. You send him back asked for another one, and it will take another 5 days minimum to schedule a senior yet. As of this since, my internet is on and off for almost 3 weeks, and still not fix. | |
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  Healbot Premium join:2003-07-16 Vancouver, WA | telcos Telcos already pioneered this. | |
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  Anonymous Premium join:2004-06-01 IA | Good deal if... 1. You are a long time customer and you like the service 2. The price is locked too
Otherwise not worth it. | |
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 pilozm
join:2004-11-25 Forest Hills, NY
| 1 year at a time. I am definitely going to look at the 1 year offering. But ONLY, because I know that FIOS is at least 1 year out for me, so I am not giving up anything...yet. I will bail out from TWC as soon as I can get FIOS. I too, pay about $150/month for TV and Internet and I'll take any discount I can get.
I agree with a prior post. TWC should do something for long time, loyal customers. Something like: customer for > 5 years: 5% off your bill customer for > 10 years: 10% off your bill customer for > 15 years: 15% off your bill This might reduce churn. | |
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 ltjordan
join:2001-12-02 Hyattsville, MD
| Re: Fee for downgrading service. This is my favorite part: "The service features a $150 early termination fee if customers either cancel or downgrade their service during the two-year commitment."
I can understand the fee for cancelling the contract but you get fined for downgrading service? WTF? Let's hope that no one that signs this contract gets laid off or has to reduce expenses for any reason. Two years is a long time. That's just crazy. | |
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 tmc8080
join:2004-04-24 Floral Park, NY
| peanuts Time Warner needs to GET REAL.. that's peanuts and hard to swallow given their reputation as one of the companies who still OVERLOADS cablemodem nodes, and packet-shapes traffic. What about: UPGRADING THE BANDWIDTH (6 megabits? Are you on DSL CRACK?!), UPGRADE NODES TOO, UNLEASH THE FIBER YOUR COMMERCIALS TOUT DUMMIES!!!! STARTING OUT AT A LOWER PRICE (10% won't cut it even if it were month to month) TO GET CUSTOMER LOYALTY GIVE MORE OPTIONS, CHARGE LE$$
This is one area where Verizon deserves EVERY CUSTOMER THEY GET until TW gets the message. | |
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 |   zethrus
@lhric.org
| Re: peanuts I agree. Can anyone tell me why in my area Frontier (a small phone company in Orange County, NY) has an exclusive on phone/dsl service/sat tv service - and Verizon can't provide service of any type at all? Of course I have to go with TW but if I had the chance, I would go with Verizon's fios because then I would have cell, blazing internet speed, and lots of digital channels. Of course TW looks so good when it is one choice and the other choice is just a podunk phone company's "comprehensive package" - dsl and sat tv and flat rate POTS. The POTS thing is a bit attractive because of continued service in a power outage but as everyone in this thread has observed...the King of the Hill is Verizon. I have hard line trenched to my house but I'd rather have fiber optic. When I called TW and asked them where it was, they said fiber optic was not yet available in my area. So, TW has an exclusive because the phone company puts together a so-so package and there is no 3rd option service provider. BTW, the phone company used to rape us all with high charges and once they lost half their subscribers to voip, they put together a crap package. I wish somebody would fiber optic their network to our door... | |
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  cbyrd Where's The Any Key?
join:2001-07-11 Murfreesboro, NC clubs:
| I have no loyalty My bill has gone up 10% since TWC "officially" took over the Adelphia franchise here, and I only get a buck for owning my modem now instead of the previous 3 bucks credit.
So..I cancelled digital cable and HBO. As soon as the tree guys get finished I'm cancelling the rest. Dish and DSL here I come.
$120 / month for digital cable, HBO and cable modem (and I own the modem!). -- I like to break stuff | |
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  Rob A Jets 19 - Steelers 16 Premium join:2005-01-17 Pompton Plains, NJ | Although I usually hate cable companies... This is a very good move. Discounts with contracts is a very smart strategy. | |
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 |  lrtc
join:2004-06-05 Toronto | Re: Although I usually hate cable companies... I'm going to sign up | |
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 cowboys2000
join:2007-05-24 Cypress, TX
| Lock into a contract with the cable co? NO WAY While I like the idea of the discount, I haven't had cable since 1997. I had HSI from MediaOne/Comcast and often had outages that were blamed on the modem, late rto find out the whole grid on my block was out.
Anyway, I am looking to get Comcast in another city now (Houston) for HSI and possible the Digital phone service. I will consider 2 services to get a discount, But I'm not signing a 1,2,or 3 year contract. if I like the service, I will stay and pay the fees. But, if service blows, I'm not getting stuck with a contract because a company can't fulfill my service needs. | |
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