 
iLive4Apple
Hybrid power
Premium
join:2006-07-13
Helena, AL | AOL! Yea nice job Lisa Hooker | |
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Darin
@azfc.org | Re: AOL! I hope the individual(s) who is/are responsible for this decision (not to let SunRocket user know what was going on) never get another job in their career and go bankrupt themselves.
This behavior is despicable. | |
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| mierwins
join:2004-03-18
Montgomery, IL | Re: To little to late Very happy I picked VT over SR a year ago! Whew! | |
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| | slavato
join:2004-08-16
Woodmere, NY
2 edits | Re: To little to late this is worse than communism... Unacceptable Behavior SR!! | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL | Re: To little to late said by slavato  :then Than | |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | Re: To little to late than | |
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Will009
@comcast.net
| said by slavato :this is worst then communism... Unacceptable Behavior SR!! Worse | |
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PloKoon
Bumper Sticker Doctrine
join:2002-01-06
Cherry Hill, NJ
| Re: To little to late said by Will009 :said by slavato :this is worst then communism... Unacceptable Behavior SR!! Worse worse
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Real change happens when the pain of staying the same becomes greater than the pain of changing. | |
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10414459
join:2007-04-23
Key West, FL
| said by mierwins :Very happy I picked VT over SR a year ago! Whew! They are next. Just wait. | |
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bmetelsky
Premium
join:2005-10-16
Elyria, OH | Especially with all of the recent problems they have been having - I doubt this is the time for VT to acquire a ton of new customers.... | |
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Chauncey Gardiner
join:2005-08-03
CX 747-400
| said by 10414459 :said by mierwins :Very happy I picked VT over SR a year ago! Whew! They are next. Just wait. This coming from the guy who was acting like VT was baby Christ in the Sunrocket failure thread? Do you just like hearing yourself type or did you forget what you said in that topic? | |
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Heather
@charter.com | ummm vonage isn't doing all that great either. if you want cheap phone might as well go with your cable company or do it the old fashioned way and get a hard line! | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL | Too | |
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voip is cool
@comcast.net
| I'll bet that most SR customers haven't switched. Heck, most probably don't even know about all this if their service is still working.
Unless they happen to frequent BBR or have seen the couple of other media reports the last couple of days, most wouldn't even have had a clue that this was going on.
Perhaps thats why the company decided to say nothing until something was a bit more definitive. | |
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| | jsnap
join:2007-07-17
| Re: To little to late said by voip is cool :
I'll bet that most SR customers haven't switched. Heck, most probably don't even know about all this if their service is still working.
Unless they happen to frequent BBR or have seen the couple of other media reports the last couple of days, most wouldn't even have had a clue that this was going on.
Perhaps thats why the company decided to say nothing until something was a bit more definitive.
I wouldn't be too sure that "...most probably don't even know..." that their phone service is down? Maybe they aren't aware of what is actually going on behind the outage; however, I don't think any SR customers have service anymore and I'll bet most have moved on already or are in the process, such as myself. It's all over the news, my friend. | |
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Heather
@charter.com
| my sunrocket still works. I just forwarded my calls to my cell until it dies for good and I can move on...or just use my cell like I did before I got VOIP.
I had NO CLUE anything was going on with sunrocket until I happened to see an article on yahoo that was buried at the bottom of the page. I've never had any problems with my service before. I don't have any problems now...but it looks like I will in a couple of days!! | |
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schipperke
join:1999-11-29
Potomac, MD | Seems if SR had any competence, subscriber transitions would have been in the works and finalized for uninterrupted service. Probably selling all our names to various VOIP providers, is their transition idea | |
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| Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ | im wondering when the cheap cisco routers will appear on ebay when the creditors liquidate everything!
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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Gabahey
@rr.com | SUNrocketBURNED That's what you get for hiring a HOOKER  | |
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| dentman42
join:2001-10-02
Columbus, OH | Re: SUNrocketBURNED said by Gabahey :That's what you get for hiring a HOOKER What? Screwed? | |
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steevio
Saving Lives One Shift At A Time
join:2003-06-22
Valencia, CA
1 edit | Vonage I just signed up with vonage and their website said that my number was OK to port to them. So I went ahead with porting from SR to Vonage. Do you think this will happen? I am just screwed without my #.
P.S. Why is their website still offering crap, instead of an official announcement?  | |
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| EnglandGreen
join:2007-07-17
| Sunrocket Typical corporate - paid subscribers are the last to know anything.
My Gizmo went into "registration loop" late Sunday night so I called SR on Monday morning - only to be told that "their registration server is down and would be back online that afternoon". I asked incredulously "you only have ONE server handling registrations?" and was told that they did not have any more information.
Yes, no more information because they were out of business and didn't have the b*lls to tell their paid subscribers.
I switched back to Vonage until I hook up with Comcast VoIP. | |
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kyler13
Is your fiber grounded?
join:2006-12-12
Arnold, MD | Re: Vonage: Sunny Days Ahead For SunRocket Customers Yeah, ViaTalk is doing the same thing, except offering 6 months free, not 2. How's that issue with Verizon going for Vonage, anyway? | |
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doncute18
join:2003-04-08
12365
| Vonage Is the BEST Vonage is not going anywere and people should know that by now. They are a public company so have tougher rulez then all these SMALL VOIP Companies that keep everything quiet. I see these becoming a trend with smaller voip providers. Rember Vonage has income every month unlike these voip provides that blew away all the money from prepaid sign up's | |
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cwruck
join:2004-08-13
La Crosse, WI
| NPR... In case you all didn't know, Lisa Hook is a member of the Board of Trustees a the National Public Radio Foundation...»www.npr.org/contact/
Maybe calls to them might track her down and you all can show your grief to her and tell her what you actually think of SunRocket and herself. | |
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nutcr0cker
join:2003-04-02
Chandler, AZ
| National propagande radio In case you all didn't know, Lisa Hook is a member of the Board of Trustees a the National Public Radio Foundation...»www.npr.org/contact/
Yje ugly hag of a crook. Let's see what company she victimizes next. I also request Haliburton to hire her as THE CEO | |
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why no viatalk
@rr.com | Re: National propagande radio i may not go with viatalk....
might go with packet 8 | |
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kristimyers
join:2006-02-20
York, PA
 ·Skype
| No "Gotcha"? Ha ha...I just called SR's 800 number, to see what would happen.
The recording came on, of course...
"Sunrocket...the no gotchas phone company...we are no longer taking calls."
I think that is sad and hilarious at the same time. In the same recording, you get the "no gotchas" promise, and a kiss off.
I used to be with SR, and at first I loved them. I cancelled after 10 months due to declining service quality last October. I am glad I was able to port my number away and find another phone service. I really feel badly for the people who stuck with them and tried to make it work. For their loyalty, they get this.
Kristi | |
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jimboe
join:2000-08-14
New York
 ·Optimum Online
1 edit |  Cfg file *must* be updated or else
huh? I've had provisioning off on my gizmo for 2 years and never lost a beat. Why the sudden "requirement" that my ATA's cfg gile to be updated for my service to continue if no one is manning the helm and we're on auto-pilot?
..unless they're NOT referring to the ATA's-- which is unclear to me from the story. | |
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reader
@clearwire-dns.net | Re: Cfg file *must* be updated or else the logical inference would be that the server to which your gizmo talks will not be there after Friday -- so you need to change the configuration in your gizmo to talk with another server that will be there after Friday! | |
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reesegirl
@insightbb.com
| Pre- Paid Subscribers  no warning....no service...not answering their phone calls. I had renewed and pre-paid recently as well as my son who I referred....shame-on-you SunRocket!!! I am disabled and needed to know ahead of time to make other arrangements. I did not know until tonight that I did not have phone service.
Shafted and mad!!! | |
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PissedOff
@arrival.net
| Re: Pre- Paid Subscribers I've called my credit card company that I paid for my SunRocket service with and filed a dispute. I imagine that once this gets heavy on their side they'll stop honoring the disputes but in the mean time, I have friends left and right that are getting partial refunds from their companies (i.e. AMEX, CitiFinancial, Chase). I'd recommend anyone and everyone who paid with a credit card post Jan. 1 of this year to call their respective credit card companies and file a dispute. | |
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lowerpriced
@verizon.net
thumbs down from:
Sly
| go to lower priced providers.. If you want to see the lower priced providers survive, SUPPORT THEM (not vonage) Any VOIP provider offering unlimited voip (usa, canada, puerto rico at a minimum) for under $20 per month should get your support, because that's why you signed up for sunrocket in the first place.. | |
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| | degauss1
join:2001-07-02
Hillsboro, OR | Re: go to lower priced providers.. Good business model or not - if Vonage can't pull off a successful appeal they will be gone too. It's a risk no matter where you go. | |
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Portlander
@comcast.net
| SunRocket's Gone We noticed about 6PM yesterday that we had no dialtone. We've been with SunRocket for almost two years and have experienced short outages two or three times so I figured I'd just check later and expected it to be back online. When it was still out this morning I tried calling and got the "We're not taking sales or support calls" recording. That sent me to the Web where I discovered the sad truth. It's truly an irresponsible way to cut off service.
I'm just glad that my second year was almost up anyway, so I'm only losing out on a month more of paid service. It was cheap and the quality was good while it lasted. I called Packet8 this afternoon and got switched. The sales rep there was awesome and they're only charging $5 for the first month for SunRocket customers and guarantee to port my number within 24 hours of my receiving, signing, and returning a release form. Sounds like I should be back up and running by the weekend.
Oddly enough, while I have no dialtone and most people are having to reach me on my cell after getting a busy signal when dialing my SunRocket number, we're still also getting calls on the SunRocket line from certain people -- and those same people can consistently call us. Weird! | |
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Confirm
@gambrobct.com | Re: SunRocket's Gone Can you let us know if Packet8 is really able to port your number that quickly? Let us know how long it actually takes. | |
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gower2352
join:2005-06-08
Weston, WV
| Sunrocket Member Bill of Rights... Here's their bill of rights still on their website.
Member Bill of Rights
The SunRocket Member Bill of Rights was created by the company's co-founders, and every employee is committed to its pledge. SunRocket makes these promises to all of its customers:
Genuine Value: You will receive a great service at a great price.
Unconditional Satisfaction: You have the right to a reasonable refund if we fail to perform to your satisfaction.
Bottom-Line Disclosure: We will fully disclose and explain all charges, rates, taxes, and fees before you sign up for SunRocket service.
No Bogus Charges: We will never add bogus "fees" and "surcharges" that masquerade as government-mandated or government-specified assessments. All taxes, fees and surcharges listed on your invoice will be direct pass-through assessments paid at the direction of federal, state, or local authorities.
Common Sense Resolution: Policies will never stand in the way of doing the right thing. All SunRocket representatives have the power to use reasonable judgment to address your concerns and "make it right".
No Cancellation Penalties: We will not penalize you for our failure to deliver upon your expectations. You can discontinue SunRocket service at any time without hassle or cancellation fees.
Privacy: No information about you or your SunRocket service will be disclosed to third parties, unless authorized by law or in order to enable or deliver your services.
Input, Feedback & Response: You have the right to be heard. Your suggestions and comments will be recorded and communicated to SunRocket personnel with the authority to take appropriate action. SunRocket will make all reasonable efforts to acknowledge and respond accordingly.
Dignity & Respect: You will be treated with the utmost dignity and respect in all dealings with SunRocket and company personnel.
Integrity & Trust: We endeavor to fully inform you of available options so you can make timely and informed choices. We will never abuse your trust through deceit, exploitation, neglect, manipulation, or discrimination. | |
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| fenix_jn
join:2006-12-28
Miami, FL
 ·Sprint Mobile Broa..
·Atlantic Broadband
| Re: Sunrocket Member Bill of Rights... said by gower2352 :Integrity & Trust: We endeavor to fully inform you of available options so you can make timely and informed choices. We will never abuse your trust through deceit, exploitation, neglect, manipulation, or discrimination. huh? | |
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| | vinnie97
join:2003-12-05
Mesquite, TX | Re: Sunrocket Member Bill of Rights... woops, class action on current SR customers' hands? lol | |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County | Re: Sunrocket Member Bill of Rights... A class action to get part of nothing???? If it happens it would seem to be so that lawyers would get some cash (maybe)... | |
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cvbcvb
join:2002-08-06
Santa Monica, CA
| “Sunrocket Member Bill of Rights”
Fabulous! Someone should tape this to Lisa Hook’s forehead...
On a personal note, yes it’s a sad day - I pretty much had 2 years of decent service at a very decent price. I have the feeling that the independent VOIP’s will soon go the way of Sunrocket. All these lawsuits and the bundling by the majors will shut the others down.
In the meantime, I’m a man tempting fate and signed up for ViaTalk today - just hope they can port my number from Sunrocket, pronto...
CVB | |
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mos0
join:2001-12-01
Rockville, MD | Started using the phone 7/17 evening, both inbound and outbound. Just woke up now on the east coast on 7/18, still have dial tone. | |
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bhorow
join:2004-05-17
Forest Hills, NY
| Spoke to a friend who has SunRocket in NJ..He is still getting a dial tone. He got 199. For 18 months last April..So he got a huge value. The rule applies that you cannot just be a phone service, particularly a residential phone service and make a profit. Packet 8 and Vonage seem to be the two independents that have some time left..But the clock is ticking. Some Small carriers can still exist in the market, but whats the big advantage, if its not price. The quality of the cable networks and telephone networks are far better, and there competitive with players like Vonage and Packet 8.
Remember were still in the first 5 years of the big VOIP boom. The next 5 years Cable companies will continue to be in this space. Sprint does a great job here. | |
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Carl56
@rr.com | My SR line quit for about an hour this AM.
Now back up and working both ways in Tampa Bay
area at 10:50 AM 7/18. | |
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bobsgotnoSR
@upenn.edu | has been since yesterday, but logging into sunrocket website and setting call forwarding to my cell has allowed me to receive my calls. who knows how long this will work, hope this helps others. | |
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chocho
join:2007-07-17
| Oddly enough, I have service this morning. I have no idea why. Like most people, I lost service Monday shortly after noon EST. None all day yesterday. And suddenly this AM, there it is.
I patched together a backup phone yesterday between Grand Central and Gizmo, so bought myself a day or two to figure out where I'm ultimately going.
Must say, this has made me very gun-shy of privately owned VoIP. But I really hate Comcast, ATT and Qwest. So what to do...? | |
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SunRocket's Gravedigger Speaks
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To little to late
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Vonage: Sunny Days Ahead For SunRocket Customers
