Rogers Still Under Fire For WOW Throttling Company Acknowledges Other Games, Apps Impacted Monday Sep 12 2011 12:50 EDT Roughly half of Canada's network neutrality complaints have to deal with Rogers Communications, and most of those have to do with Rogers throttling World of Warcraft. As we noted back in March, Rogers network management systems accidentally targeted the popular game, something Rogers constantly told users they were working on. However, not only has the ISP not fixed the problem for many, it has admitted that WOW isn't the only application or game currently being hindered by the company's less-than-precise network management platform. Canadian regulatory agency the CRTC has been slowly digging into the complaints after players of other games notices similar problems. Several of our forum regulars have filed complaints with the agency, which triggered a formal inquiry with Rogers. Rogers recently responded to the CRTC, and acknowledged that numerous games and applications could be impacted. According to Rogers, users may see significant connection slowdowns if: •Other peer-to-peer applications are running at the same time; •The game or application was misclassified by network traffic management systems, as in the case of World of Warcraft; and •All the applications classified as peer-to-peer traffic have a combined bandwidth of 80 kilobits per second or more – the threshold that trips the network traffic management system. It remains unclear why dozens of global ISPs using all manner of intelligent network management platforms aren't having this level of dysfunction. Rogers users in our forums have been complaining about this issue since last fall if not earlier, and this seemingly endless battle has many suggesting Rogers may want to learn how to run a network before they get into banking. |
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Lol, i would be embarresedIf i lived in canada and had rogers for my service. | |
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nic picThat picture is way better than the article. | |
| | TheBionicFunkier than a mohair disco ball. Premium Member join:2009-07-06 united state |
Re: nic picsaid by footballdude:That picture is way better than the article. I lol'd | |
| | | Smith6612 MVM join:2008-02-01 North Tonawanda, NY |
Re: nic picSame . I could make a nice Star Wars: Battlefront (II) reference. | |
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They can't be THAT stupidI have a hard time believing this is accidental. After all, if their traffic management system has been this screwed up for this long, wouldn't the prudent thing be to turn the damn thing off until it can be fixed? The fact that they haven't seems to indicate that it's functioning as intended. They just don't want to admit it. They probably hope that, over time, people will just resign themselves to it and stop complaining.
Either that, or the networking people know full well it's broken and want to turn it off, but the suits, clueless as ever, won't let them. | |
| | elios join:2005-11-15 Springfield, MO |
elios
Member
2011-Sep-12 1:42 pm
Re: They can't be THAT stupidsaid by ISurfTooMuch:I have a hard time believing this is accidental. After all, if their traffic management system has been this screwed up for this long, wouldn't the prudent thing be to turn the damn thing off until it can be fixed? The fact that they haven't seems to indicate that it's functioning as intended. They just don't want to admit it. They probably hope that, over time, people will just resign themselves to it and stop complaining.
Either that, or the networking people know full well it's broken and want to turn it off, but the suits, clueless as ever, won't let them. im thinking a little of A and a little of B | |
| | elwoodbluesElwood Blues Premium Member join:2006-08-30 Somewhere in |
to ISurfTooMuch
said by ISurfTooMuch:I have a hard time believing this is accidental. After all, if their traffic management system has been this screwed up for this long, wouldn't the prudent thing be to turn the damn thing off until it can be fixed? Turn it off? Then we'd have to upgrade our network to handle all the bandwidth hogs that would use P2P to it's fullest. Note in the article they consistently blame P2P even though he complainants don't use P2P | |
| | | mogamer join:2011-04-20 Royal Oak, MI |
Re: They can't be THAT stupidsaid by elwoodblues:said by ISurfTooMuch:I have a hard time believing this is accidental. After all, if their traffic management system has been this screwed up for this long, wouldn't the prudent thing be to turn the damn thing off until it can be fixed? Turn it off? Then we'd have to upgrade our network to handle all the bandwidth hogs that would use P2P to it's fullest. Note in the article they consistently blame P2P even though he complainants don't use P2P Doesn't Rogers have caps? That isn't enough to deter "bandwith hogs"? | |
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World of Warcraft trafficWoW itself doesn't use much bandwidth, so I can't imagine why it would ever get tagged for throttling. Is this actually referring to Blizzard's BitTorrent-based WoW patch distribution mechanism? I can easily see how that might get categorized as P2P (since that's exactly what it is) and throttled. | |
| | Ebolla join:2005-09-28 Dracut, MA |
Ebolla
Member
2011-Sep-12 2:10 pm
Re: World of Warcraft trafficSays in his article "Other peer-to-peer applications are running at the same time" so yeah I think what you are saying sounds about right. | |
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80 KilobitsThey throttle all p2p traffic that exceeds 80 kilobits / sec that's insane, that's almost nothing. unless I didn't have any other choice in the area I lived I'd vote with my wallet and leave for another company | |
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Re: 80 KilobitsThat 80 kilobits/s has to be a Typo. That is only slightly higher than a 56k modem.
I'm thinking maybe 80 kilobytes/s. | |
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Peer to PeerThe core game is probably not being throttled directly. Blizzard utilizes a peer-to-peer bittorrent system to distribute new and updated game content. This sometimes runs while you're playing to download any recently-updated content. This way Blizzard can update certain aspects of the game without requiring a client side patch. WoW's bittorrent transfers are indistinguishable from any other bittorrent transfer.
Most likely what's happening here is that when Rogers detects the bittorrent transfer, they throttle the entire internet connection. Since the transfer can be going while the game is running, users feel the impact while playing. | |
| | resa1983 Premium Member join:2008-03-10 North York, ON |
resa1983
Premium Member
2011-Sep-12 3:11 pm
Re: Peer to Peersaid by kccricket:The core game is probably not being throttled directly. Blizzard utilizes a peer-to-peer bittorrent system to distribute new and updated game content. This sometimes runs while you're playing to download any recently-updated content. This way Blizzard can update certain aspects of the game without requiring a client side patch. WoW's bittorrent transfers are indistinguishable from any other bittorrent transfer.
Most likely what's happening here is that when Rogers detects the bittorrent transfer, they throttle the entire internet connection. Since the transfer can be going while the game is running, users feel the impact while playing. You may wish to read my March 29th complaint.. I cover how the game patches extensively. P2P is NEVER active during gameplay. » dl.dropbox.com/u/9038867 ··· 2011.pdfAs for "without requiring a client side patch", thats incorrect.. The in-game downloader will only download what you're missing, or if your copy is corrupted. Adding content to the game does require a client side patch, and requires a launcher patch even before that. | |
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YogiB join:2010-08-18 Montreal, QC |
YogiB
Member
2011-Sep-12 2:55 pm
Solution...quote: It remains unclear why dozens of global ISPs using all manner of intelligent network management platforms aren't having this level of dysfunction.
It's very clear to me: all the other ISPs are NOT using throttling to 'prevent network congestion' (as if that were actually a problem). Most providers have more sophisticated solutions to handle big amounts of traffic (like: investing in a network that can actually deal with such amounts of traffic). North-America is probably the only place where clients get throttled. So the solution is easy: ISPs need to stop throttling! | |
| Kommie2 (banned) join:2003-05-13 united state |
Kommie2 (banned)
Member
2011-Sep-12 6:10 pm
Why didn't the rest of Canada vote NDP ?Why didn't the rest of Canada vote NDP ? | |
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Re: Why didn't the rest of Canada vote NDP ?cause the rest of Canada isn't in favor of running the country into the ground. I'd vote liberal before NDP... | |
| | | Kommie2 (banned) join:2003-05-13 united state |
Kommie2 (banned)
Member
2011-Sep-12 9:10 pm
Re: Why didn't the rest of Canada vote NDP ?Seems the Conservatives are doing just that. | |
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mmay149q Premium Member join:2009-03-05 Dallas, TX |
mmay149q
Premium Member
2011-Sep-12 9:50 pm
Ohhhh kKarl as an avid World of Warcraft player, the best way to do the acronym for it, and proper way is WoW, lower case O, come on now! Jk, but this is seriously crap, if my ISP did that I'd drop them in a heart beat if they were going on this long throttling my connection.
Matt | |
| newviewEx .. Ex .. Exactly Premium Member join:2001-10-01 Parsonsburg, MD |
newview
Premium Member
2011-Sep-12 11:13 pm
All I can say is ...Rogers needs to L2Throttle ...
Seriously, the stampede to leave Rogers would have been deafening if our Canadian friends actually had a choice in broadband providers. Competition is the the ONLY thing that will stop this kind of bullshit from happening in the first place.
Sadly, there are areas of the States that still have NO choices in broadband providers, or worse yet, no broadband at all. | |
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Farmer Chuck
Anon
2011-Sep-13 10:57 am
It will only get worstI can assure you that if you live in Canada you already know things can only get worst not better. | |
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