 
goldy
join:2000-11-14
Augusta, GA | This Rates Three Stars!! And Three Cheers for he Guy!  | |
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Plasticman
Will Work For Bandwidth
Premium
join:2002-09-06
Harrisville, RI
clubs: | Re: This Rates Three Stars!! Maybe I will see if I can do it for my ISP
Plasticman | |
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| | DonLibes
Premium,ExMod 2001
join:2003-01-19 | Re: This Rates Three Stars!! One question: How come the Guardian can use "fuck" and, here at dslreports.com, we have to get our news expurgated and see "f*ck"? Even the Washington Post will print "fuck" if it's in a direct quotation (cf Cheney). | |
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Jerm
join:2000-04-10
Richland, WA | BBR stands for? B*tch B*tch Repeat.
So its censord. Who the f*ck cares...
**** **** ****** **** | |
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Doci
Toothless Fairy
join:2003-02-01 | Re: This Rates Three Stars!! They also show naked women in their newspapers. Here it would be bloody murder.
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My freedom is a debt to Hitler. | |
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a
@204.113.x.x | lol, careful, someone might come to your doorstep & say you are under arrest for using the word fuck... | |
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| whocares
Premium
join:2003-07-26
.. | Poor Customer Service Revenge PLZ, OH P L E A S E , someone show me how to do this to a lot of companies I call, sure wish i know this mans email addie i would be writing him for instruction ,even pay him for the information,"jazzy" | |
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a
@qwest.net | Re: This Rates Three Stars!! do you not think they are laughing at him on the call center floor as well. | |
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BIGMIKE
Premium
join:2002-06-07
Westminster, CA
| haha good one | |
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a
@204.113.x.x | lol, customers r a dime a dozen, who cares... | |
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shadowshack
strange days
Premium
join:2000-09-04
Sewell, NJ | Serves them right It's appalling to see so many customer service departments care not one iota about the people that keep them in business. Take our money for sure; but don't care about us once the money is in the bank. | |
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XXXXXXXX
@infonet.com
| Re: Serves them right The customer service departments are kept in business by the business themselves not by the customers.
If an ISP outsources their customer service then the people keeping the customer service in business are the ISP not its users.
The users are keeping the ISP in business but when you compare all the other ISP lousy customer service why switch? You just trade bad for the same kind of bad. | |
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BullroarerT
join:2003-10-08
Fountain Hills, AZ | ROFLMAO ROFLMAO:D | |
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TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL |  Hero!
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joebear29
join:2003-07-20
Alabaster, AL
| Was it NTL or the State that took him to court? Was he sued by the company or criminally charged? The verbiage in the article seems to suggest criminal.
quote:
The taxi driver who replaced NTL's customer service helpline's automated hold message with a four-letter tirade has been acquitted from Teeside Magistrate's court.
quote:
According to the Teeside judge, the message was not 'grossly offensive' and therefore Gibbins could not be prosecuted.
But I am not familiar with the UK legal system so I don't know for sure. | |
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Karl Bode
News Guy
join:2000-03-02 | Re: Was it NTL or the State that took him to court? Changed the link to a better Guardian story with more detail. NTL called the cops, then a court cleared him. | |
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| | joebear29
join:2003-07-20
Alabaster, AL | Re: Was it NTL or the State that took him to court Excellent, much better story. The first one lacked much detail. | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI | Re: Was it NTL or the State that took him to court It have been more interesting if he were tried for slander versus making a grossly offensive message, although the ultimate outcome might not have changed  | |
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bylo
Premium
join:2004-05-04
Waterloo, ON
| Dya think? quote:
Magistrates in Teesside, however, may have had similar experience on corporate helplines themselves.
Now there's a classic example of Brit understatement | |
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Derch
Premium
join:2004-10-16
Tulsa, OK | One heck of a story... Great story to hear about. But it's sad that bad customer service is universal now. | |
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wraith h
join:2003-06-27
Alvarado, TX
clubs: | Re: One heck of a story... this guy is my new Hero | |
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WizardyFive
@147.134.x.x | Of course bad customer service is universal. The flaw is in the entire role of customer service itself. Everyone who would be the absolute best at customer service or tech support are able to get better jobs. | |
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| | Spudge_Boy
join:2004-09-17
Orange, CA
| Re: One heck of a story... You hit it on the head right there. It is so simple, I am not sure why people don't understand.
Anybody in tech support is there, only until the have enough skill to go into product management or something like that. So, you have a bunch of people that are fresh out of school (read book knowledge) or just got certified (read test knowledge) trying to solve problems for people that don't know what they are doing. When that person finally does get enough real world knowledge, they go get a better job.
And so, the wheel keeps turning. | |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC | Re: One heck of a story... The reason that the turnover is so high is that most companies only pay change. If you're talking about the wait times on hold that has nothing to do with the people working in c/s that's the company not hiring enough people | |
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Rickez
Goinginsane
join:2000-09-02
Three Rivers, MA | haha, Great story! | |
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hitthescumhard
| Companies like this should be fined a MILLION Euro ...per day until they resolve their problems or go out of Biz. This policy should apply to all large businesses Worldwide. Then you'd put a big dent in Consumer Fraud which nets companies like MICROSUCKS, D-Link, Intel, Enron, Worldcom and countless others, hundreds of billions of dollars each and every year... It is literally a crime how these companies defraud consumers and they should be held accountable. The management of these companies should NOT be allowed to buy their way out of long prison sentences for a few million dollars in BRIBE MONEY. | |
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| bassnguitar
join:2003-09-11
Imperial, MO
clubs: | Re: Companies like this should be fined a MILLION Euro why not add the **AA's to that too  | |
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Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX
 ·AT&T U-Verse
| Re: Companies like this should be fined a MILLION Euro said by bassnguitar  :why not add the **AA's to that too Specifically, the big multinational record labels and
movie studios. Of which only Warner is US owned. I think
if enough digging were done, investigators would find
plenty of skeletons in their corporate closets to make
the Enron scandal pale by comparison.
--
"Kayura or Badamon, whichever you are, you should know that I will never give up this battle. By the will of the Ancient, I shall succeed!" - Shuten (Anubis) from the Ronin Warriors.To RIAA/MPAA - You can sue but you can't catch everyone! | |
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guitarzan
Premium
join:2004-05-04
Skytop, PA
 ·epix
1 edit | Re: Companies like this should be fined a MILLION said by hitthescumhard:
...per day until they resolve their problems or go out of Biz. This policy should apply to all large businesses Worldwide. Then you'd put a big dent in Consumer Fraud which nets companies like MICROSUCKS, D-Link, Intel, Enron, Worldcom and countless others, hundreds of billions of dollars each and every year... It is literally a crime how these companies defraud consumers and they should be held accountable. The management of these companies should NOT be allowed to buy their way out of long prison sentences for a few million dollars in BRIBE MONEY.
Look who it is. taylor01.mi.comcast.! This IS the first,only and most likely last time.I agree with Taylor's post regarding any subject.
Edit: Will not last long
BTW Could it be possible a horse kicked him in the head?
Knocking a little bit of common sense into him And it actually being applied for once? | |
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Primises
@12.111.x.x
| Errrrr... ....I'm still pretty sure what he did counts as unauthorized entry into a system. Regardless of his reasonsing, he basically hacked into the system. How he did it is irrelevant because there *were* measures in place that he had to bypass to accomplish it, and he bypassed them in order to record his message.
That strikes me as a very, very bad precedent to set. It basically states that breaking through security systems into computers is not chargeable. And that's a baaadddd precedent to set. | |
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guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix
| Re: Errrrr... said by Primises:
....I'm still pretty sure what he did counts as unauthorized entry into a system. Regardless of his reasonsing, he basically hacked into the system. How he did it is irrelevant You mean press the buttons on his phone.? said by Primises:
because there *were* measures in place .You mean caller ID that he had to bypass to accomplish it, and he bypassed them in order to record his message.The panel that ruled in his favor,no doubt have the same ISP.Who also went through the same bullchit also.
said by Primises:
That strikes me as a very, very bad precedent to set. It basically states that breaking through security systems into computers is not chargeable. And that's a baaadddd precedent to set.
Can you show me how a public telephone number is considered
either a computer or a security system.?It's a damn telephone
answering machine,with pre recored messages on it.Maybe its linked to one computer.That has no connections to any financial records or anything of a sensitive nature.That in and of itself DOES NOT make it a computer.Besides does not sound like they had any security measures in place to begin.It is only a damn answering machine. | |
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Primises
@12.111.x.x
| Re: Errrrr... Can you show me how a public telephone number is considered
either a computer or a security system.?It's a damn telephone
answering machine,with pre recored messages on it.Maybe its linked to one computer.That has no connections to any financial records or anything of a sensitive nature.That in and of itself DOES NOT make it a computer.Besides does not sound like they had any security measures in place to begin.It is only a damn answering machine.
That's like saying if I walk up to your house or business and happen to punch the security code right the first time I try out of sheer dumb luck that I'm not still breaking in entering. And it's a very lame argument.
He was someplace he wasn't supposed to be, and how he got there doesn't matter because he was TRYING to get there.
With that in mind, what he said or did is irrelevant to the fact he was someplace he wasn't authorized to be. I don't care if he didn't even change anything -- if they logged him and his number as having accessed it and he's not supposed to be there, he's committed a crime. | |
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guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix
| Re: Errrrr... said by Primises:Can you show me how a public telephone number is considered
either a computer or a security system.?It's a damn telephone
answering machine,with pre recored messages on it.Maybe its linked to one computer.That has no connections to any financial records or anything of a sensitive nature.That in and of itself DOES NOT make it a computer.Besides does not sound like they had any security measures in place to begin.It is only a damn answering machine.said by Primises:
That's like saying if I walk up to your house or business and happen to punch the security code right the first time I try out of sheer dumb luck that I'm not still breaking in entering. And it's a very lame argument. Your right it's a very lame argument.Were you to get that lucky.Then I have a terrible security system in place.Since you mention a physical property.You would have to acutally enter the property to be charged with breaking AND entering.Otherwise it's an Attempted charge.So that analogy does not hold water. said by Primises:
He was someplace he wasn't supposed to be, and how he got there doesn't matter because he was TRYING to get there. Apparently that SOMPLACE was an honest try to get broadband.He had every right to place that initial call.Then he got a run around got pissed off.Who wouldn't get mad.? That was a lack of foresight or security,which allowed that to happen ? said by PrimisesWith that in mind, what he said or did is irrelevant to the fact he was someplace he wasn't authorized to be. I don't care if he didn't even change anything -- if they logged him and his number as having accessed it and he's not supposed to be there, he's committed a crime[/BQUOTE:
What is irrelevant to the fact.Your statement he's commited a crime.Show me where he was charged with a crime.I Think the case ended in acquittal.Which means.
A decision by a judge or jury that a defendant in a criminal case is not guilty of a crime. An acquittal is not a finding of innocence; it is simply a conclusion that the prosecution has not proved its case beyond a reasonable doubt.
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rx7freak
join:2004-09-21
Tulsa, OK
| I see this stuff every day I work as a sprint trouble mgmt rep...you'd be SHOCKED to find out how often our customer service people plain and simply just dont care about the customers. Hangups, improper transfers, misinformation...its flippin terrible.
We get to go in behind all these DA's and do damage control for all the pissed off(rightfully) customers. Sad part is OUR stats suck because of it. | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY | Re: I see this stuff every day Oh how I wish I could do this with Qwest. Their Tech service is better then it once was, not much but better.
But their billing sucks a stick of wine cured salamie. | |
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Primises
@12.111.x.x
| The CS reps don't care generally because the company and management care little-to-none about the CS reps, and they are treated as such. It isn't rocket science.
Sure, you'll get some bad apples no matter what. But by and large, when an entire CS group stops caring it's because they're getting kicked around by management. Treat them poorly, and they'll take it out on the callers.
Plain and simple. | |
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jayw
join:2000-08-03
Philadelphia, PA
| I used to have comcast cable tv. When we moved into our new house we had nothing but trouble with it. Mostly it was the pay-per-views. You would have to call a number and the automated service would make it pop on when ready. The problem was, it never worked. I would then have to call a live person after the PPV didn't come on then of course the wait for the live person then wait to explain what happened. By the time they got it on 1/4 of the PPV was missed. It got to the point where I got fed up and demanded a refund for the partial time of the PPV that I missed. They of course would not comply. So I started calling them live and totally bypassed the automated service... but one problem, THE SAME THING WOULD HAPPED! The next time I called I told the women that if it doesn't come on that I want a refund for the part that I missed and she agreed. Guess what? It didn't come on. I called back and got someone else and they would not refund the part I missed after that got it on. I told her I want a supervisor and she cursed me and hung up! I was livid after that. I called back and asked for a supervisor and told her the situation and demanded a refund for the entire PPV or she can cancel my service. Here is the kicker... SHE DID NOT CARE! She said ok then cancel! I gave them over $100 a month and for a $30 PPV they did not care to lose years of $100 a month. That is just insane... but whatever. That night I called Directv, the next couple of days had it installed and then called back comcast to cancel. After about a week comcast retention calls me back practically begging me and even cutting the costs. I said nope, you blew it and that I already cut the cable lines going into my house from the outside. She told me that was illegal and they have to send someone to my house and reconnect. I then dared anyone to trespass into my yard and told her that if anyone attempts to trespass I do not hesitate to pull out my guns to trespassers. I was PISSED! lol. They never reconnected the lines either. hehe
Jay | |
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TheMadSwede
Premium
join:2001-01-30
Holland, MI
 ·Charter Pipeline
| Prepare the flames Customer Service is a place to cut costs. If you want better customer service, are you willing to pay more?
Listen, I'm not anyone's shill; however, if you want better things (generally) you have to pay for them. I'm not saying it's the best business plan, but it's obvious that businesses have determined that people care more about price than customer service.
Now, obviously I could go on the whole "please-the-shareholders-but-don't-make-wise-business-decisions" rant, or the "it-doesn't-matter-because-it's-a-localized-monopoly" rant, but I feel like oftentimes we want our cake and we want to eat it too.
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home | |
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See 6 replies to this post |
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lgkahn
Premium
join:2005-02-15
Londonderry, NH | yes yes I would pay more a month for good cust. service
vonage
verizon come to mind..
although verizon bus. service is good in terms of getting through but they need to train techs better. | |
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jdrtech
join:2004-08-01
Staten Island, NY | Re: yes Way to go!!! good for you!!!!!!!!!!! payback time!! | |
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| Facekhan
join:2002-05-01
Gaithersburg, MD
| Just unscrew your case and take the power supply apart. No, you don't need to shutdown and tou can leave it plugged in. Don't worry about a thing I am watching you through your monitor.
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FaceKhanCitizen Khan dot com | |
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fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo
 ·Skype
| That begs the question: SHOULD you have to pay more for customer service? If everyone jumps on that bandwagon, we'll have different tiers of support and you'll basically be stuck with piss-poor support (at the company's whim) unless you want to open your wallet. Should decent customer support be the "default" standard for any company like this? I'm not saying every support request should be free--some things may be seen more as consultant situations that demand compensation, but basic support to fix something?
I can envision a conversation like this: "Well, we'd send you on to our tier 2 techs since I can't do anything else to resolve the issue, but I see you're only on the $60/month plan so I'll have to do. If you subscribed to the $90/month plan, you could get up to tier 3.". | |
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| | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: yes said by fireflier :I can envision a conversation like this: "Well, we'd send you on to our tier 2 techs since I can't do anything else to resolve the issue, but I see you're only on the $60/month plan so I'll have to do. If you subscribed to the $90/month plan, you could get up to tier 3.". "Well, there is a problem with the router in your area BUT since you are on the lower tier, we have to wait for a higher tier person to call up before we fix it."
:D:D | |
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| radarman
join:2005-06-01
Odenton, MD
| Agreed. I know a lot of folks on this board dog Comcast, but I have always had a positive experience when I call customer service. (of course, I live in one of the few areas where you can actually CHOOSE between two cable co's) The only complaint I have with them is the "we'll be there between dawn and dusk", but that's a problem with nearly every company that has to do house calls.
Likewise, I've always gotten good service from Vonage. Beyond the fact I can get unlimited LD for $25/mo (since I would have gotten broadband anyway) I have found Vonage to be MUCH more responsive to problems than Verizon. | |
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Phoenix2088
join:2002-12-04
Strongsville, OH
clubs: | Can we hire this guy? I got about 5 companies I'd like him to call up | |
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RogerSpark
join:2005-06-08
Chicago, IL | Lucky or What? If the admin's mailbox uses a 4 digit password, that would be 10,000 possible combinations. Either this guy spent a very long time on hold or he is extremely lucky. Or could it be that no one changed the default admin password? | |
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Vincent2
@ntl.com | Good on him That customer deservs a credit, he may taught NTL a lesson, I loved that. Welldone to the customer.
Five cheers
I was pmsl when I read that on irc. | |
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raydog1
Feel Secure
Premium
join:2003-07-10
La Vergne, TN
| Re: Good on him said by Vincent2:
That customer deservs a credit, he may taught NTL a lesson, I loved that. Welldone to the customer.
Five cheers
I was pmsl when I read that on irc.
Sadly, the only lesson they probably learned was to secure their messaging system a little better. Oh yeah and higher better lawyers. | |
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zoom314
Superman
Premium
join:2001-04-30
Yermo, CA
| Re: Good on him said by raydog1 :said by Vincent2:
That customer deserves a credit, He may have taught NTL a lesson, I loved that. Well done to the customer.
Five cheers
I was pmsl when I read that on irc.
Sadly, The only lesson they probably learned was to secure their messaging system a little better. Oh yeah and hire better lawyers. Yeah but It's still funny, After all He got away with It and It's really their fault for letting It happen in the first place.:D
--
Firefox forever!
»zoom314.blogspot.com/
»mysite.verizon.net/zoom314/ | |
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T4K
join:2002-03-13
Roach, MO | hehe I would marry this guy. That is so bad ass lol. | |
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cyberguru
@205.241.x.x
| My new hero This guy is My new hero. I work with virtually every big Internet provider, excluding dial up companies, and I would just love to do this to all of them. With the exception of Covad. Covad will bend over backwards for their customers, atleast they have for me. Somebody get this guys number to me....I'm gunna start punching in numbers when i get on hold and hopefully be able to accomplish this. | |
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xillusionx
| Re: My new hero I wont say which company that I do tech support for but let me give you little piece of advise.
This dsl company if you are a business customer and you have something that needs to be fixed on the line they will get it fixed in 24 hours with a tech coming out. If it is a residental customer 72 hours or 3 business days to check the line before they make an appointment with you if they think it is in your house. Business customers pay more for the same speed but with this dsl company they get faster responce time then a residental because they pay more for it. I was informed that business customers are what cover most of the costs for alot of the residental tech support but if they have a problem and you got 200 residental customers down and 1 business. They will fix the business customer first because they pay more for it.
-illusion | |
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KyeU
join:2003-12-31
Canada | Hero This guy rocks. We should all follow his example ^_^
Someone ought to do this for...you know who...starts with an "R". | |
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anonymity
@verizon.com
| hacked? hardly I doubt he "hacked" the voice mailbox. I was an engineer for a larger voice mail machine company. Most people leave their VM passwords as the default which is usually their extension number. Sometimes it is 00000 or 12345.
I'll bet his hacking consisted of this:
1. Call the company's 800 number
2. Press * to login
3. Enter your mailbox number - 1000
4. Enter your password - 1000
5. You have x new messages - press # for more options
6. Press 6 to modify your greeting
7. Enter greeting
8. Press # to save
The Octel A-line and V-Line are very simple once you guess the password. And the password is usually defaulted to something simple. | |
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Poor Customer Service Revenge
??