 
PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
 ·CableOne
| Makes perfect sense "My company's doing horrible, so I'll just keep firing people until it gets better." Makes perfect sense. Right.
Um, didn't Circuit City try something similar to this, only to have it come back and bite them in the ass and end up begging the employees to come back?
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Makes perfect sense I think Sprint/Nextel has been trying to 'fix' their problem for a while now. Having 2 headquarters (Kansas and Reston, Va., didn't help).
Some fresh management couldn't hurt.
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Canada = Hollywood North | |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs: | well sprint had to do somehting. They did say there was massive fighting between nextel and sprint maybe this will help unify the company. somewhat.
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3 free for you/3 free for me: Free Stock Trades : PM Me | |
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danclan
join:2005-11-01
Midlothian, VA
 ·Verizon FIOS
| said by PolarBear  :"My company's doing horrible, so I'll just keep firing people until it gets better." Makes perfect sense. Right. Um, didn't Circuit City try something similar to this, only to have it come back and bite them in the ass and end up begging the employees to come back? You are incorrect on both observations.
1. He is letting the rank and file know that EVERYONE is being scrutinized and that it starts with the leadership of an organization and not just the rank and file. This cleaning of senior executives will lead to new leaders with new ideas and a fresh look at how things are operating. It says very clearly that things have to change and that new ideas are needed.
2. CC laid off their high salaried sales staff en mass then re hired them at lower hourly rates. This was a disaster. letting go of your most productive people to then rehire them at cheaper rates is a total moral killer and turns off the average joe. This sent the message that just cause you perform well and have earned a high rate of compensation and bring in the most revenue to the corp ...well that means nothing to us... | |
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gbvsagbvsahsah
@comcast.net
| Re: Makes perfect sense that is not true. Circuit City laid off the most seasoned sales people and HIRED entry level teenager sales people for a fraction of the cost. These newbies had limited sales experience and that hurt them. Most companies keep the sesasoned people because that is what makes your company. | |
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danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| Re: Makes perfect sense said by gbvsagbvsahsah :
that is not true. Circuit City laid off the most seasoned sales people and HIRED entry level teenager sales people for a fraction of the cost. These newbies had limited sales experience and that hurt them. Most companies keep the sesasoned people because that is what makes your company.
not thats still incorrect the old employees were given the option to be rehired first at the lower hourly rate | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Re: Makes perfect sense said by danclan :said by gbvsagbvsahsah :
that is not true. Circuit City laid off the most seasoned sales people and HIRED entry level teenager sales people for a fraction of the cost. These newbies had limited sales experience and that hurt them. Most companies keep the sesasoned people because that is what makes your company.
not thats still incorrect the old employees were given the option to be rehired first at the lower hourly rate Why don't you listen to what he said. How many of those "old" employees left then came back for much less? CC not only booted 3000 people, they shut down lots of stores. Then, they have the balls to brag about what they did, then brag about opening "65" new stores. Well, I let CC know that I can't shop at a place that would do that. I know others who feel this way but for me, last year, before they pulled that stunt, I spent over 2800.00 there for xmas. This year. I bought 1 DVD at 4.99. Best Buy and mostly online got my money this year and I passed out the word. NO CC GIFTCARDS (got 4 last year). Got ZERO this time around. Sprint is in DEFCON 2 mode and that's good. Fix whats going on inside the company (DUMP NEXTEL/IDEN) first then work on it's image with it's customers. I have 4 sprint phones and have no less then 12 family members who have Sprint in Mich, FL and KY. Nobody has ever complained. Billing seems to be the biggest problem they need to fix IMO.  | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| said by danclan :1. He is letting the rank and file know that EVERYONE is being scrutinized and that it starts with the leadership of an organization and not just the rank and file. This cleaning of senior executives will lead to new leaders with new ideas and a fresh look at how things are operating. It says very clearly that things have to change and that new ideas are needed. Well he just got hired, so obviously he hasn't done much scrutinizing yet; he hasn't had a chance to. Although I do agree that new leaders with new ideas MAY help, I think he's jumping the gun. said by danclan :2. CC laid off their high salaried sales staff en mass then re hired them at lower hourly rates. This was a disaster. letting go of your most productive people to then rehire them at cheaper rates is a total moral killer and turns off the average joe. This sent the message that just cause you perform well and have earned a high rate of compensation and bring in the most revenue to the corp ...well that means nothing to us... Um, that's pretty much what I said, I just said it much more briefly and less specific:said by PolarBear :Um, didn't Circuit City try something similar to this, only to have it come back and bite them in the ass and end up begging the employees to come back?
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by danclan :said by PolarBear :"My company's doing horrible, so I'll just keep firing people until it gets better." Makes perfect sense. Right. Um, didn't Circuit City try something similar to this, only to have it come back and bite them in the ass and end up begging the employees to come back? You are incorrect on both observations. 1. He is letting the rank and file know that EVERYONE is being scrutinized and that it starts with the leadership of an organization and not just the rank and file. This cleaning of senior executives will lead to new leaders with new ideas and a fresh look at how things are operating. It says very clearly that things have to change and that new ideas are needed. 2. CC laid off their high salaried sales staff en mass then re hired them at lower hourly rates. This was a disaster. letting go of your most productive people to then rehire them at cheaper rates is a total moral killer and turns off the average joe. This sent the message that just cause you perform well and have earned a high rate of compensation and bring in the most revenue to the corp ...well that means nothing to us... I heard CC laid off people due to BB cutting into their business, and was also told that they took away the commission due to this. I could be wrong but I heard this many years ago. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Makes perfect sense Typically new CEO's do a shakeup, regardless.
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supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
·Cox HSI
 ·AT&T Southeast
·magicjack.com
| said by PolarBear :"My company's doing horrible, so I'll just keep firing people until it gets better." Makes perfect sense. Right. Um, didn't Circuit City try something similar to this, only to have it come back and bite them in the ass and end up begging the employees to come back? I do think Circuit City did try and hire the stupidest geeks possible.
"How do I get the $100 rebate?"
"Umm, print it out from the website."
"Where on the website?"
"Rebates?"
"Can you print me out one?"
"Uhh, let me ask the manager. He'll be in tomorrow."
"Okay." (COMPLETE IDIOT! NOBODY IS THAT F-ING STUPID!)
So, I call the 800 number to CC.
"Where on your website do I find the rebate form for xxx?"
"Let me see. I'll have to put you on hold."
"Okay."
Music for 10 minutes. Hang-up and call back. I get somebody who actually has worked there more than 10 minutes and sends me the link through email! Gee, I was shocked they could do that (use email I mean)!
If you want a good laugh, hang around the cellphone place inside CC. You'll hear some of the most incredible BS ever. "Vz had rollover minutes." "That's actually an excellent phone (the free POS)." "Your phone has a memory card?" "The camera should take great pics at night (sure and I'm the Queen of England)."
The best one: "We only accept credit cards. (it was my debit card with a Visa logo." (IDIOT!)
The best one yet: "Vista is an excellent OS."
CC tells more lies than a politician caught in a hotel room snorting cocaine with a hooker by the cops. Or, one running for office. 
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | Re: Makes perfect sense All I have to say is, LMAO! | |
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patcat88
join:2002-04-05
Jamaica, NY | call centers Investors have a revolution?
Maybe the house cleaning will spread down to the call centers. | |
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| Jonbo298
join:2004-01-12
Council Bluffs, IA
| Re: call centers Considering most of the call centers are overseas...clean out those places and bring the jobs back to the USA. That's the way you get people to like the company.
It's aggravating dealing with someone in India or Philippines with their mostly bad attempt at speaking english. Compounded more by the fact that you have to explain things over and over to get them to DO what you are calling for. | |
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs: | Re: call centers Unless its changed in the last few weeks, NEXTEL call centers are based in the US/Canada. Every time I have had to call I get a native English speaker who is very pleasant.
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| | | neufuse
join:2006-12-06
Indiana, PA | Re: call centers Haven't had to call the sprint side lately then havent you? every time i get some woman that sounds indian to me and very hard to understand | |
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texans20
Weapons of Masturbation
Premium
join:2002-09-28
Texas!
clubs:
| I know people who work for Sprint. There are no call centers in India. They do have some big ones in the Asia region, but by far most of the calls are routed to call centers in North America (Canada, US).
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| | DarnellP
join:2004-10-12
Las Vegas, NV
1 edit | said by Jonbo298 :Considering most of the call centers are overseas...clean out those places and bring the jobs back to the USA. That's the way you get people to like the company. It's aggravating dealing with someone in India or Philippines with their mostly bad attempt at speaking english. Compounded more by the fact that you have to explain things over and over to get them to DO what you are calling for. This is false. Most of their call centers are NOT overseas, they are in fact, here in the USA/North America and they don't have any call centers in India. | |
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| | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: call centers One of their call centers is in Cinci Ohio. The company Sprint outsources to is based there as well. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| said by Jonbo298 :Considering most of the call centers are overseas...clean out those places and bring the jobs back to the USA. That's the way you get people to like the company. It's aggravating dealing with someone in India or Philippines with their mostly bad attempt at speaking english. Compounded more by the fact that you have to explain things over and over to get them to DO what you are calling for. Thats not true for Sprint. Yes, they have some rollover stuff but the MAJORITY are based in the U.S. I've always gotten america based CC's when I've called to ask a question. Where did you get your info? I would like to read it to change my mind.. | |
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hescominsoon
join:2003-02-18
Brunswick, MD | I hope they get customer service fixed They still can't get callerid working right after 6 months. I've even called the executive office of the CEO and gotten them involved to no avail. | |
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| jester121
Premium
join:2003-08-09
Lake Zurich, IL | Re: I hope they get customer service fixed You called the CEO over caller ID?
Wow. | |
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| | pcnetworx1
join:2005-09-21
Bethel Park, PA | Re: I hope they get customer service fixed That comment says why the BBR opinion can frequent be of the farthest reactionary response on the spectrum  | |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
·Comcast
·Patriot Media
| titantic wireless Sprint never had a real chance, its the stepchild of wireless. It plays nice with Alltel, and Verizon. But unlike Dobson, and others. Refuses to copy them. Google just needs to buy them, convert them to LTE, and be done with it. Sprint is too unique for its own survival. | |
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xenophon
join:2007-09-17
 ·Sprint Mobile Broa..
| $40B Fortune 50s company They are a $40B F50s company (bigger than Intel, Coco-Cola Apple, Disney) and will pull through. Even if they lost millions more customers, they'd still be an F100 company. Companies this big don't go away (see Chrysler) and have room/time to figure out how they must change.
It's the iDen/Nextel side losing major customers. The CDMA side has lower churn (1.6%) than ATT (1.7%). They have got to get rid of the iDen network ASAP.
WiMAX is their future differentiation and they need to make it happen. | |
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colddeadhands
@verizon.net
| Re: $40B Fortune 50s company said by xenophon :They are a $40B F50s company (bigger than Intel, Coco-Cola Apple, Disney) and will pull through. Even if they lost millions more customers, they'd still be an F100 company. Companies this big don't go away (see Chrysler) and have room/time to figure out how they must change. It's the iDen/Nextel side losing major customers. The CDMA side has lower churn (1.6%) than ATT (1.7%). They have got to get rid of the iDen network ASAP. WiMAX is their future differentiation and they need to make it happen. If they want customers off the iden p2talk, they're gonna have to give customers free phones and not lock them into a 2 year contract to get there.. otherwise Verizon is the clear winner & beneficiary of Sprint's customer loss. | |
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| fiberguy
My views are my own.
Premium
join:2005-05-20
| The iDen side, (why can't people just say Nextel?) was the lucrative side of the business. It had a niche' market, a long standing customer base, low churn and a very low bad debt burden. It was the merger that sent the Nextel Customer base running for other options.
The merger, in my opinion, was a complete and total mistake on Sprint's part. | |
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cmarin
join:2004-01-13
Boynton Beach, FL | New opp for da Hook! Hey, I think they're prepping the red carpet for Lisa Hook... I'm sure she can turn 'em around real good. | |
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sawman
Premium
join:2002-04-25
BC KS | Re: New opp for da Hook! The new CEO has to dump the CFO and CMO and the rest so he can get his half a billion bail out when the company tanks. | |
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Lets Go
join:2005-03-05
Homer, NY | NASCAR Sponsorship I think they should re visit the NASCAR sponsorship. This costs them millions of dollars a year and I wonder what their return on investment is?
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T_Flight
join:2007-12-30
·Millenicom
| May Be Plus Actually This is a good thing. Most people complain about Sprint Tech Support and Billing...well, they are taking out the problems, gonna save money, and in the future will hire new folks on who will do the job and not screw it up. Most of those positions are high level high paid positions, and the problems usualy start at the top. So, they get rid of those problems and then create a new top, and the whole scene changes, becasue with the new pecking order people won't be able to get by with it anymore.
That's the way it works even if that ain't the case. When there are reports of two mnay screwups, guess who gets the blame? Yep, the ones at the top, and if they dn't clean it up, someone will clean them out and replace them with somebody who will.
This could very well be a good thing. Try to find the positives in things. The only negative is if "you" are the ons they are firing.
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Abit IC7-G|P43.2e@3804|Zalman7700cu|1GigCorsairPC3200|6800GT|2TBworth of WD Drives|OCZ PowerStream520|Lian LiV2000B|Millenicom CDU-680|LinkSysWRT54G|Olevia 32" HDTV|Toshiba Satelite A105 | |
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gower2352
join:2005-06-08
Weston, WV | contract Wonder how many people they lost to their T&C change this past month. I know I was one of them! | |
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Drex
Beer..It's What's For Dinner
Premium
join:2000-02-24
La Place, LA | Severance I wonder what kind of severance package these people got. | |
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New Sprint CEO Cleans House
Out with the old, but in with what?
Re: Work on website while they are at it