 
grydlok
join:2004-01-06
Richmond, VA | Great As good as FiOS is these billing issues are terrible.
I gave up trying to get my bill fixed. | |
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anonme
@senescomarine.com
| Re: Great well see this is the problem with big companys like this
screw and f over the people do it till your sued and still profit
once sued you know the suit will be less then the amount that you f'ed ever on over for write off the suit as a cost of doing bussiness
gain gain gain bonus all around for the CEO's
so you f over every one for 150 million and then get sued for 100 or even just 50 million
you gain 50 million in cash and just write the rest off LOL
i should do that | |
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| | me1212
join:2008-11-20
Pleasant Hill, MO | Re: Great Dish has never had one error in my bill.  | |
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Eat Me
join:2002-09-25
Sussex, NJ | Who needs a free TV? I don't care about the free TV! All I want is the fast internet, no caps and the 100 HD channels. | |
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| hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Who needs a free TV? what happens if you're area doesn't have TV just Internet. | |
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Eat Me
join:2002-09-25
Sussex, NJ | Re: Who needs a free TV? In NJ they signed a statewide franchise so I think TV can go anywhere. | |
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| | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| Re: Who needs a free TV? but i'm saying if VZ offers FiOS internet in stats that do not have TV yet how do they get the free tv. Like say if they offered FiOS Internet in NJ and NOT TV. But because of the lawsuit VZ would be required to give Free tv. How can you give something away that does not exist there? | |
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RickNY
Premium
join:2000-11-02
New York
| Re: Who needs a free TV? said by hottboiinnc  :because of the lawsuit VZ would be required to give A Free tv. Fixed it for you | |
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| | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Who needs a free TV? a 13inch LoL. | |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD | Bribe Check Not Big Enough Did Verizon not cut the state of New Jersey a big enough protection check to keep it out of its hair?
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Blagojevich / Madoff 2012! | |
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| patcat88
join:2002-04-05
Jamaica, NY
| Re: Bribe Check Not Big Enough said by pnh102 :Did Verizon not cut the state of New Jersey a big enough protection check to keep it out of its hair? No, tax revenue decreased lately, so Uncle Vinny Esq has to go and extort protection money through a "settlement" to fund the state coffers. | |
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anonme
@senescomarine.com
| hmmm o yea and btw companys like this will continue todo bussiness like this untill it is no longer a viable
bussiness pratice.
meaning its no longer profitable
as long as there is still profit to be made
like the first guy that made a post said he has long sense given up on gettin his bill fixed
when the fines and law suits are more cost then it is the profit
this will continue to happen | |
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jaw2012
join:2008-08-01
019405 | yeah it's way past givng them the benefit of the doubt Verizon's Fios is such a great service (when it works) but it's a shame they feel the need to steal from their customers with all these "innocent" repeating billing errors. | |
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skuv
@rr.com
 from:
dadkins
hottboiinnc
| Oh no! How can they challenge the Messiah of Internet and TV service?
FIOS is just so great they should just put up with all this! | |
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FiOS LIVE
So fast, it's LIVE
join:2008-11-25
Collegeville, PA
| Re: Oh no! said by skuv :
FIOS is just so great they should just put up with all this!
FiOS is a great service, I'll agree with you there. Verizon is not. The faults lie within Verizon's billing system. While FiOS overall is a new product, Verizon is still trying to use their old billing and management systems.
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AT&T + Comcast
Your world. Destroyed.
Throttle and put a cap on it. It's Comcastic! | |
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spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA
 ·SureWest Internet
·FrontierNet Intern..
| Surewest FTTH also It must be a Fiber thing, cuz' every bill I get I have to call and get them to fix it. I mean every bill. This is going on 12 months now. I am going to drop the tv portion of my triple play due to the cost. I am going to Directv in May when my contract is up.
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The weekend is here, grab a can of beer! | |
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| patcat88
join:2002-04-05
Jamaica, NY
| Re: Surewest FTTH also So who doesn't have billing errors according to the web?
NO ONE!
There are millions of customers that don't have problems, and aren't waiving the "billing error" flag, to get a discount they invented because they are cheap, or the Verizon contracted salesman haggled up and doesn't actually exist in any Verizon computer. | |
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spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA | Re: Surewest FTTH also What? | |
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JamesLevinworth
@embarqhsd.net
| said by patcat88 :So who doesn't have billing errors according to the web? NO ONE! There are millions of customers that don't have problems, and aren't waiving the "billing error" flag, to get a discount they invented because they are cheap, or the Verizon contracted salesman haggled up and doesn't actually exist in any Verizon computer. WTF? | |
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cableties
Premium
join:2005-01-27
 ·Verizon FIOS
| Re: Money grab? They should also sue the last contingents of Governors, Executives and anyone else that had less than a 4yr term, and is entitled to "full pension and benefits" without vesting:
Whitman
McGreevy
Florio
Prunetti
...
Verizon Billing should be 24/7, just like their service. Not 8am to 5pm. Crap-on-a-stick, or atleast 8am to 8pm MF and Have Billing open on weekends. Afterall, a majority of their customers HAVE TO WORK 9-5 and those hours DO NOT accommodate 90% of their business. 
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Weeeeeeee! | |
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| patcat88
join:2002-04-05
Jamaica, NY
| Re: Told 'ya said by Shamayim :these were not 'errors' at all (IMHO). Yep. Vast majority of these people claiming billing errors are wanting "discounts" that they invented, stick to the listed prices like honest people, and you wont have any "billing errirs". | |
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Shamayim
I already have a Messiah.
Premium
join:2002-09-23
| Re: Told 'ya said by patcat88 :said by Shamayim :these were not 'errors' at all (IMHO). Yep. Nope. Vast majority of these people claiming billing errors are wanting "discounts" that they invented, stick to the listed prices like honest people, and you wont have any "billing errirs". Unobfuscated his reply for everyone.
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Who is Jesus? and Why it matters (to YOU).
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Lets Go
join:2005-03-05
Homer, NY
1 edit | It is not limited to FIOS They messed up my DSL,Phone,Wireless bundle rate a while back and it took me months to get it fixed. The kicker is I had not changed anything, the package got changed and they couldn't tell me why. My guess is that they were hoping I wasn't going to notice.
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| fitbryan
join:2005-07-26
Santa Monica, CA
·Verizon FIOS
| Re: Is is not limited to FIOS incredible this is *exactly* what happened to me. I was told the $30 'setup' fee would be waived. when I saw it billed I called and was told 'they never waive that fee'. the rep told me they would remove it but 'she was sure the supervisor would deny it' and sure it enough it went right back on my bill. this is seriously fraudulent. | |
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bgraham
join:2001-03-15
Smithtown, NY
·Verizon FIOS
| Same here too! My 2 year 10/2 meg $35 a month FIOS was supposed to go to $42. Every time they called I hung up and it stayed at $35 for an extra year. My router died and when I called they said I could get the 20 meg package for no extra charge but it would go up to $42.
When I got the first bill it was $55 a month. I had them put it back to the 10/2 meg package which took them an hour.
It took three months of calls to get the stinking $7 credited.
I think these reps only stay at VZ for a few months and they lie to customers and write up upgrades to keep their jobs. They meet quotas and get the commission checks that way. By the time the customer complains they are long gone and since a lot of customers don't notice VZ does not seem to care. | |
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RoundTuit
join:2001-12-28
Columbia, MD
| Ditto I was a happy Comcast customer, but thought I would try Verizon FIOS because of the glowing reports on their technology. I also had a couple of TiVo S3's in need of cable cards and was not looking forward to the Chinese water torture perpetrated by incompetent Comcast technicians. I ordered a 4-way Verizon FIOS bundle (phone, TV, Internet and mobile) and was promised multiple incentives.
The order was screwed up from the start and it took Verizon a month to get the installation scheduled. Installation was smooth and everything worked as expected. However, it took me 8 months and 16 telephone calls to get the incentives I was promised ($240) and have several features/services I did not order ($60) removed from my bill. As it stands right now, they still owe me about $89.50 for erroneous charges, but it is not worth enduring the gauntlet of the IVR menu tree and waiting on hold for an uncooperative agent to answer. | |
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jaw2012
join:2008-08-01
019405
| they know they can get away with it.. Verizon banks on the customer who doesn't take the time to look over their bill, let alone to call and keep calling to get it eventually fixed (if it ever does).
Hopefully this will bring enough embarrassment to Verizon they will shape up and stop this BS. | |
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kleinml
join:2008-04-18
Levittown, PA
·Verizon FIOS
| Its not on purpose Verizon is just too big with too many people handling too many different parts of the system. No one knows what the other does and as such no one is accountable for the billing problems. Trust me things are so outta control that there is no way they could implement a secret over charge the customer on purpose campaign. It just wouldn't work. Anyone who truly believes they do this on purpose must also think the moon landings were faked. This truly is a Verizon blunder that they need to fix and hopefully the Law suit will help them to get there. But on purpose No way. | |
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lvlorpheus
join:2008-02-17
Eureka Springs, AR
| Argue with the e-mail
All of these companies that do this crap should have to send a preliminary e-mail quote for the services and time frame you are planning to order that say reply to this e-mail with one word "agree" if you want to proceed. If the customer agrees the company should have to reply with a confirmed e-mail. All of this should happen while the customer and rep are on the phone together with recordings as a backup. The customer should then be able to pay within the terms of that agreement, and just forward the e-mail if a problem comes up. The company Should have to reply confirming they are correcting their error and any future errors will be accompanied with a X% of credit. The only reason for business to not be done this way is if the company is wanting to try to screw their customers. This is not an unreasonable expectation. There is no real argument the companies could give for not doing it this way. It would have to be far cheaper than having reps. talk to the same people 5, 10, or 20 times over months.
Anyway that is what I think. | |
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| hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Argue with the e-mail new edge networks does this. they send you an email and you must click the link to agree. if you don't you don't get service. the link also gives you a copy of the contract online besides allows you to download a copy. | |
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VerizonGuy
@verizon.com
| The Fact is we care.... First, let me start off by saying we believe Verizon FiOS TV and Broadband products are the best in America. And plenty of knowledgeable and credible people -- including our customers -- agree with us. Every day, we work to ensure that every customer has an outstanding FIOS experience that meets and exceeds their expectations.
Over the past two years, we had a small number of issues in New Jersey related to billing and a promotional event, primarily during the start-up of FiOS TV service in 2007. Back then and to this day, when a problem is brought to our attention, we work quickly to resolve it. That's one of our guiding principles.
To say that we have engaged in "deceptive and misleading advertising" is outrageous and just plain wrong.
We strongly believe many of the these allegations are inflammatory and uncalled for, and have been cared for in the past. On top of the exhaustive information we have already provided, we look forward to sitting down with the Attorney General shortly to try and set the record straight. We certainly want to correct any outstanding issues and ensure that our customers are fully satisfied. | |
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| Dolgan
Premium
join:2005-10-01
Sun Prairie, WI
·Verizon Online DSL
1 edit | Re: The Fact is we care.... quote:
We strongly believe many of the these allegations are inflammatory and uncalled for, and have been cared for in the past.
First off, let me state that Verizon has known about the billing errors, crummy IVRU, and poor employee training since FIOS was launched. The refusal of the Executives to fix these, and other, problems is unethical to say the least.
quote:
We certainly want to correct any outstanding issues and ensure that our customers are fully satisfied.
That is why Verizon Executives like Bryan Mitchell state that "...if the customer does not like our service, they can leave for another provider...". That truly shows how little Verizon cares for its customers. Why don't you sit in the Pomona, Everett, Sun Prairie, or Tampa EVRCs and try to explain to a customer why it takes 2+ weeks to fix an Out of Service condition--when you will be terminated for telling the true reason wich is the almost 50% reduction in our Field Tech Force over the last 3 years. You force the EVRC reps to be deceptive, or outright lie to customers about the reasons we can not keep up with workload. There is never money in the budget for staffing properly, necessary network maintainence, or fixing the crummy software that crashes every shift--yet Ivan and the other Execs get $100 million+ in combined bonuses. Maybe the "Sheeple" who do not work for Verizon will buy the BS coming out of you mouth, but those who work for the comapny know better. | |
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| fitbryan
join:2005-07-26
Santa Monica, CA
·Verizon FIOS
| said by VerizonGuy :
First, let me start off by saying we believe Verizon FiOS TV and Broadband products are the best in America. And plenty of knowledgeable and credible people -- including our customers -- agree with us. Every day, we work to ensure that every customer has an outstanding FIOS experience that meets and exceeds their expectations.
Over the past two years, we had a small number of issues in New Jersey related to billing and a promotional event, primarily during the start-up of FiOS TV service in 2007. Back then and to this day, when a problem is brought to our attention, we work quickly to resolve it. That's one of our guiding principles.
To say that we have engaged in "deceptive and misleading advertising" is outrageous and just plain wrong.
We strongly believe many of the these allegations are inflammatory and uncalled for, and have been cared for in the past. On top of the exhaustive information we have already provided, we look forward to sitting down with the Attorney General shortly to try and set the record straight. We certainly want to correct any outstanding issues and ensure that our customers are fully satisfied.
what is 'outragrous and just plain wrong' is your company's practice of saying 1 thing to a customer when they place an order, and then outright denying it as a 'policy' after you bill them and they call to have it corrected. I am incredulous and plan to forward this thread, my bill, and references to the NJ lawsuit to the CA DOJ. | |
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| pjay
join:2000-12-20
Ridgewood, NJ
·Verizon FIOS
2 edits | I'm sure Verizon "cares". Especially when they are being sued.
"A small number of issues"?
I am a computer and A/V technician, and have helped out several people with their FIOS installations. As part of this, I also have looked at their bills. EVERY SINGLE ONE OF THEM was promised no installation fees and no fees to purchase equipment. EVERY SINGLE ONE OF THEM was charged installation fees, and a number of them were incorrectly charged for things like modems or routers.
I am simply outraged that a company like Verizon makes this behavior their policy. As stated in my post on this, this behavior is similar over at Verizon Wireless. They hope that complaining about bills is so difficult and annoying that the customer will simply go away and pay the charges as the path of least resistance.
Phooey. | |
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FastiBook
join:2003-01-08
Newtown, PA | No issues. No issues here, however i don't doubt that other people have had them in large quantities.
- A
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LETS GO METS! | |
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Agrajag
join:2005-04-04
Cherry Hill, NJ
| Re: No issues. I want in on this one....
I got FiOS in late January and told everyone "I DON'T WANT PHONE SERVICE". Not only did they install phone service but they PORTED my phone number over to it and I had to go without land-line phones for 10 days while I got it ported back.
They swore up and down that it just wasn't possible that they'd port without my approval. I know what I'm doing so I know they never got this. They gave me a number to call to show me that they had this recording and when I reached them the agent said, "We don't actually handle that. You need to call this other company." I called that company and they said, "Hmm, that's odd. We don't seem to have a recording for you." What a surprise!
So I call back and Verizon is adamant. I had phone service for 10 days so I'm paying for phone service for 10 days. It's not much but it's the principle. NO ONE has been able to undo this. My only option is to go back to DirecTV or pound sand. Wonderful. | |
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pjay
join:2000-12-20
Ridgewood, NJ
·Verizon FIOS
4 edits | FIOS I have been dealing with Verizon for years, and the garbage that FIOS dishes out in their order/billing depts. is as bad as I've ever seen, AND it's clearly on purpose. I have had billing issues with Verizon Wireless and my old NJ Bell/Bell Atlantic landline in the past, and this is more of the same, but you know, multiplied times 3 (3 chances per bill to mess you up: Phone+TV+Internet), plus they are getting "better" at this tactic.
They hope you will give up, shut up, and pay, as many do. Many hours of phone calls to get installation fees removed, when I was told there wouldn't be ANY additional fees. A charge for a modem/router (between $ 100 and $ 150, I forget) that was supposed to be provided at no charge (AND the TV program guides DO NOT WORK WITHOUT THIS MODEM!). Then hours on the phone to get my $ 200 rebate (I opted for this instead of the free TV).
I am thinking, on general principles, of getting rid of my relatively inexpensive (during the promotional period) movie channels and DVR as well as the phone service (I don't really need a landline anymore) and just keeping Internet and "extended-basic" TV.
BTW Cablevision (the wired competition in this area) not only provides picture-in-picture from their (at least their HD) set-top-box, but they also repeat most if not all of the local HD broadcast channels. Neither of these are provided with FIOS. So that's another option for me.
YOU CAN TELL YOUR TALE OF FIOS WOE TO THE STATE OF NEW JERSEY for use in the suit (so they say): Get out your original FIOS bills so you can give some detail and then go to »njconsumeraffairs.gov/fios.htm | |
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New Jersey Sues Verizon Over FiOS Marketing
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