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Netflix Outrage Over Pricing Didn't Last
Customers Who Left are Coming Back, Says Company
by Karl Bode Thursday 17-May-2012 tags: Video · business · alternatives · bandwidth · consumers
You might recall that Netflix went through a stretch last summer when a lot of analysts proclaimed the company was imploding. The dire prognostications were caused by the company's bumbled and scrapped attempt to split off their DVD business (remember Qwickster?), compounded by a number of rather significant price hikes. You'll recall a lot of customers screamed about the hikes proclaiming they were leaving the service -- and while some did -- Netflix says they're now coming back. While there's no doubt the PR hit was massive, the company says about a third of added subscribers last quarter were customers who are returning to the service. Netflix added 3 million streaming subscribers in the first quarter for a total of 26 million global streaming accounts.

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goodcow

join:2004-01-28
New York, NY

Not I.

I didn't... Amazon Prime streaming for me.

digiblur
Premium
join:2002-06-03
Louisiana

Re: Not I.

I didn't go back either.

BF69
Premium
join:2004-07-28
Camden, TN

Re: Not I.

Yes because the few of you means everyone.

Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:20

Re: Not I.

Meanwhile, everybody in Canada didn't care, because we've been basically paying for and getting all this time what the Americans were so upset about ($8/mth for streaming-only)...

It was always obvious to me that this wasn't going to cause long-term problems for Netflix. They've experienced explosive growth in Canada despite us paying almost the same thing as Americans, but for streaming-only with a smaller catalogue than the US, and we've all been pretty happy with it up here.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
·AT&T U-Verse
·AT&T DSL Service
I have amazon prime streaming and it really does not have that much of good content. Its alright, but the only justification is the free 2 day shipping.
Amazon will start collecting sales tax in texas so I will canceling my Amazon account in July.
--
...brought to you by Carl's Jr.

Ytsejamer1

join:2008-01-18
Somersworth, NH

Re: Not I.

I agree...Amazon's Prime streaming library is extremely lackluster. I don't even consider it a benefit of my Prime membership.

Listen...Netflix definitely botched how they handled their price increases and the attempt at separating the DVD and streaming businesses. Nonetheless, there has always been a lot of value from the product they offer. I still kept the 3 DVD out at a time and for MY viewing habits, that $24 spent is very well worth it.

Any time I've had an issue (not often), some American picks up the phone and is a pleasure to deal with. Good service, good price...I'm happy to pay.

odreian615

join:2006-01-18
Chicago, IL
That's Texas fault and not Amazon

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX

Re: Not I.

Amazon is an internet company. They should have fought it for their customers. They should have threatened texas with pulling out all amazon warehouses and taking those jobs else where.
--
...brought to you by Carl's Jr.

burner50
Proud Union THUG
Premium,VIP
join:2002-06-05
Texas
kudos:1

Re: Not I.

I thought they did... i seem to remember a warehouse in Irving being closed or something...

»online.wsj.com/article/SB1000142···352.html

Jovi

join:2000-02-24
Mount Joy, PA

I don't see it

Why would I come back? I left when they jacked the prices. And I am going to come back to that and less content? Nada
--
"Some people have no respect for logic."

BF69
Premium
join:2004-07-28
Camden, TN

Re: I don't see it

said by Jovi:

Why would I come back? I left when they jacked the prices. And I am going to come back to that and less content? Nada

They jacked the steaming prices. Mine didn't go up.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast

of course they are back

Netflix is still an incredible entertainment deal.
We still have both streaming and 1 DVD and are borderline about keeping the DVD part but still find 1-2 DVD only things a week to watch so far.

What might kill/cut them deeply is changes at the post office.

Uncle Paul

join:2003-02-04
USA
kudos:1

Re: of course they are back

An incredible deal if you enjoy streaming lots of B movies, old tv shows, and other titles the studios aren't making revenue off of anymore. The streaming offerings are horrible. Their new show looks interesting, but certainly not enough to warrant the price.
25139889

join:2011-10-25
Toledo, OH
they came back because Netflix sent out 1 month free membership emails to everyone. - which they do about every 3 months anyway. They are probably counting those people as coming back.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast

Re: of course they are back

said by 25139889:

they came back because Netflix sent out 1 month free membership emails to everyone. - which they do about every 3 months anyway. They are probably counting those people as coming back.

Sure, you count those. Every company does promos/ads of some sort to build market share. (look at the AOL CD bombing, they gained HUGE numbers of customer, unfortunately it was faster then the could build/buy infrastructure, and it COST are $247 per sub, OK if you can get a 10 year customer, horrible if network problems AND tech advances meant most stayed a year or less average.
BTW facebook faces the same risks, climbed fast- may fall hard.
nonymous
Premium
join:2003-09-08
Glendale, AZ

two dvds now

We wnet from one dvd to two dvds ata time so are giving them more money. Now we live in metro Phoenix and Netflix has a distribution center here so turn around times are a plus so we get our moneys worth easily on dvds.
grafenberg

join:2002-02-01

I came back.

I left Netflix when they raised their prices.

I signed up again in March.

I left the next month because their streaming selection just isn't very good.

BF69
Premium
join:2004-07-28
Camden, TN

Re: I came back.

said by grafenberg:

I left Netflix when they raised their prices.

I signed up again in March.

I left the next month because their streaming selection just isn't very good.

Netflix didn't raise their streaming price
grafenberg

join:2002-02-01

Re: I came back.

That's technically true, but only because before there was one price for streaming and DVD shipments and they separated them and made it more expensive to get both streaming and DVD shipments than it was to get both before.

Rambo76098

join:2003-02-21
Columbus, OH
I wouldn't call "included at no additional cost" to $9/month not an increase in price.

vrnzy

@wiline.com

it was basically free before

at $8 a month it was basically free for a slamming service. they were just making us finally pay for it, it was a silly way to do it but i didn't cancel fwiw.

aciddrink

join:2000-08-26
Lexington, KY
Reviews:
·Insight Communic..
·Windstream

Content

Netflix is still a decent deal if you haven't already burned through all the content you're interested in watching.

Reality of it is, if you have Netflix just for streaming online, they have a limited selection of (good) content. I for one am a fan of documentaries, and Netflix very rarely adds any new documentaries to their collection. Notice I said *new* documentaries. They add old ones all the time... but I'm not interested in watching a documentary that was made in the mid 1990's.

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable

Re: Content

said by aciddrink:

Netflix is still a decent deal if you haven't already burned through all the content you're interested in watching.

Reality of it is, if you have Netflix just for streaming online, they have a limited selection of (good) content. I for one am a fan of documentaries, and Netflix very rarely adds any new documentaries to their collection. Notice I said *new* documentaries. They add old ones all the time... but I'm not interested in watching a documentary that was made in the mid 1990's.

They keep adding them but it's hard to figure out what's been added. Don't know if you like this kind of stuff but they have put a bunch of CNBC specials on NetFlix and those are pretty good. All basically have to do with money but still interesting.
MDBill
Premium
join:2012-05-20
Kensington, MD
Reviews:
·Verizon FiOS

Re: Content

Actually you can get an RSS feed of new Netflix titles available for streaming. See: »www.dyers.org/blog/archives/2008···s-feeds/

DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1

just cancelled

I was done with netflix, very few things i wanted to watch.
thedragonmas

join:2007-12-28
Albany, GA
kudos:1

Re: just cancelled

said by DaveDude:

I was done with netflix, very few things i wanted to watch.

i canceled them 2 weeks ago. i have apaprantly watched every single english dub anime they have, and they havent added new titles in that section in, well, a long time. and i dont seem to watch any thing else. so i canceled figured why waste the $ if i dont utilize it? not to say i wont come back in ~6 months to see if they finally added to the anime collection (doubt it)

aaronwt
Premium
join:2004-11-07
Woodbridge, VA

Netflix lowered my price 6.5% last year...

on my BD and streaming plan.
Why would I leave because my price was lowered?

I consistently have around 70 titles in my instant queue to watch. And they typically get BD titles out to me faster than blockbuster does.

BF69
Premium
join:2004-07-28
Camden, TN

Re: Netflix lowered my price 6.5% last year...

said by aaronwt:

on my BD and streaming plan.
Why would I leave because my price was lowered?

YOU lie! Everyone knows that everyone got a 60% price increase no matter what service tier they had. The media said so. So it must be true! So don't be coming in here with your fancy FACTS and shit.
djoropallo

join:2003-10-20
Maple Shade, NJ

Left when they throttled us.

I left before streaming because I was laid off at the time and they throttled us badly. Before, I could drop a movie in the mailbox Sunday night and have a new one Tuesday, drop it Wednesday and have a new one Friday. They then went from Sunday drop off to not getting it until Friday, so I didn't get a new one until the next Monday. And when confronted they claimed they can't control the Post Office, yet when I then put it on hold and dropped the disc Sunday night they registered receiving it Monday at 5:30AM, 10 hours later. After they got it I cancelled and won't go back, not with that treatment.

bobrk
You kids get offa my lawn
Premium
join:2000-02-02
San Jose, CA

Love the service

I have two DVD's (Blu-rays when available) and streaming. By far the streaming gets used the most, but the Blu-rays for what isn't streaming are awesome.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Love It

I never got the outrage. $8 a month? Have these people seen how much Cable TV costs?

I have Netflix streaming and while it is limited in selection, the content/dollar ration is far higher than cable TV, imo.
--
Romney 2012 - Put an adult in charge.
ncbill
Premium
join:2007-01-23
Winston Salem, NC

Re: Love It

Yep, OTA + $8.50/month (w/ tax) is better than 10x that for cable for our household.

Still have more HD than I can watch on the Tivo.

alg
Passionately apathetic
Premium
join:2001-04-10
Houston, TX
kudos:3

Dumb

I personally thought that the big uproar was dumb. I'm a fan of pretty much everything except the big blockbusters films stocked at redbox and Netflix (DVD) is still the biggest library available.
--
This is the way the world ends
Not with a bang but a whimper.

shadow

@cox.net

Outrage Over Pricing Still Affecting Netflix

After last summer's blunder by netflix, the attempt to divide their streaming and DVD service while raising subscription costs, is still affecting the one time beloved service.

Since that time, netflix reports that only a mere third of previous users have returned to the service.

Not only that, the dive in the trading price of Netflix's stock (NFLX) has yet to mount any significant recovery.

It is readily apparent that the majority of scorned netflix users, including this author, maintain negative feelings and that the result is the rise of other competitive streaming and DVD by mail services.
OCP
Premium
join:2004-10-11
USA

DVDs

I cut DVDs for a while. Then I ran out of DVDs to watch, so I went back to streaming only. I ran out of streaming to watch, so I turned DVDs back on and got caught up on the OK/meh movies. And I just turned DVDs off again. Streaming might get turned off eventually. Very little left to watch that I would want to watch.

Netflix got a few hundred dollars out of me, but it can't last forever. They don't make enough new movies. Even if you include foreign movies.

Yes, I remember Quickster. They were right to react to our whining and crying. We have their money and they can't have it unless we want to give it to them.
nonymous
Premium
join:2003-09-08
Glendale, AZ
Reviews:
·Callcentric

Re: DVDs

said by OCP:

I cut DVDs for a while. Then I ran out of DVDs to watch, so I went back to streaming only. I ran out of streaming to watch, so I turned DVDs back on and got caught up on the OK/meh movies. And I just turned DVDs off again. Streaming might get turned off eventually. Very little left to watch that I would want to watch.

Netflix got a few hundred dollars out of me, but it can't last forever. They don't make enough new movies. Even if you include foreign movies.

Yes, I remember Quickster. They were right to react to our whining and crying. We have their money and they can't have it unless we want to give it to them.

How can you run out of DVDs to watch?

birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:8

Re: DVDs

said by nonymous:

How can you run out of DVDs to watch?

That's a silly question. Everyone has their own threshold to separate quality from dreck. Mine's low enough that B-grade movies make the cut. OP's threshold is obviously higher.
mogamer

join:2011-04-20
Royal Oak, MI

Still the best deal!

I never left because it is still the best deal today. Now I did end up dropping the disc by mail plan because Dish Network gave me a free BB Online plan. So why pay for something if you don't have to?

Everyone is different, but my family and I still haven't run out of things to watch because there are plenty of tv series that we never watched in the first place. Now we get to watch them and catch up with previous missed episodes of series we currently enjoy. How many dvd's can you get from Redbox for $8.47? Well between the four of us we watch that much every week from Netflix.

Eddy120876

join:2009-02-16
Bronx, NY

Netflix is right

The problem is not netflix but the content providers that always seem to single then out. Look we all know big studios don't want to see their new hits on netflix until they have milked their product dry and even then they expect netflix to pay a premium fee. In the end this will bring the downfall of many of those big studios since they can't seem to remember the old motto "alienate your consumer you will find yourself out of business pretty soon"
longgone

join:2000-12-30
Culloden, WV

Probably never going back

Probably never going back. Was faithfully with them for several years and thought their initial streaming implementation was something like "the next best thing since sliced bread" and that transport would be the immediate future for almost all content. Yep, but they lost me last summer, and maybe it appears that some have gone back, although maybe their user rise reports could probably be more because of all computer phones and massage pad fans. If they had some Bluray "3D"...then just maybe. Disk media is near the end anyways. Good luck Netflix.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1

They pissed me off

I left ... I'll not be back.

Pashune
Caps stifle innovation
Premium
join:2006-04-14
Gautier, MS

Just signed up with them..

A few months back. I don't regret my decision.

Thousands upon thousands of stuff to watch and it beats paying $60 per month for cable/sat tv any day.

My biggest complaint is lack of newer content, but I honestly don't care as what's 'new' to me could be 2 or 3 years old in today's media. I enjoy watching a lot of older shows/movies anyway.

I only have the instant streaming plan at this time. If it comes down to it, I'll opt for the DVD/blu-ray disc plan sometime later down the road.

Netflix is still a great deal no matter how you slice it, at least compared to the cable/satellite giants (unless sports tv is your thing).

That and the service is so versatile. You can use it on just about any modern device today.
--
CableOne 10m/1m

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Re: Just signed up with them..

My only beef is their BS throttling you to a lower quality stream.

aaronwt
Premium
join:2004-11-07
Woodbridge, VA
Reviews:
·Verizon FiOS

Re: Just signed up with them..

said by dvd536:

My only beef is their BS throttling you to a lower quality stream.

Lower quality stream? Do you have your streaming settings from your online options menu set for high quality ? I never get my streaming throttled. Everything I stream is at the highest quality and I've streamed over 200 episodes/movies this year. Any time of the day, any day of the week the HD streaming is rock solid for me.
fairlycrazy

join:2011-03-07
Broken Arrow, OK

Re: Just signed up with them..

The quality is good , but I've had it lock up at least 3 times in less than a week. This was on a blue ray player.

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