 
Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA | Typical AOL Customer...  | |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL | Re: Typical AOL Customer... You've Got Fraud! | |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL | Re: Typical AOL Customer... Please get professional help.
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Toolmaster of La Grange. | |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL | Re: Typical AOL Customer... Seriously. You are dangerously delusional.
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Toolmaster of La Grange. | |
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punker
deleted by moderator
Premium
join:2004-06-21
Palmdale, CA
clubs: | did u see this tag?
+ExMod | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN | Re: Typical AOL Customer... You'd think being a MVM that he would have.
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Quis custodiet custodes ipsos? | |
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P2PPirate2
join:2005-02-02
New York, NY | Better gave Eliot Spitzer a call, he hates AOL as much as you do. | |
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bentman78
Bentley
join:2004-04-16
Arlington, VA | Oh man...my sides hurt after that! | |
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| nshulga
join:2002-06-06
Morrisville, PA | Well, at the current tuition rates, $1500 for a crash fraud course is rather a bargain... | |
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Phattieg
join:2001-04-29
Jacksonville, FL | Re: Typical AOL Customer... "It's so easy to screw, no wonder they're number one..." | |
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| Jonbo298
join:2004-01-12
Council Bluffs, IA
| AOL made a billing error. Being a former employee, usage is capped at $35 a month if you go over your limited dial up or broadband USING THE AOL SOFTWARE method.
$4.95 still allows you to go to the AOL website and check email and do whatever you want without incurring charges.
This was a billing error on AOL's part. The guy was dumb enough to not listen to the disclosure given that does state YOU GET 3 ONLINE HOURS WITH THE AOL SOFTWARE PER MONTH. That isn't AOL's fault. That's the guy's fault.
AOL's fault is charging that high of a bill instead of capping it at $35. | |
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| | al renner
join:2004-12-11
Georgetown, CA | Re: $1595 is impossible When was the last time you read ALL of the fine print when signing up for something on the internet. No one does, that's why there is such a problem with spyware | |
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mikep2389
join:2005-04-23
Utica, NY | poor bastard poor bastard.. | |
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pcdebb
Buttercup sees you
Premium
join:2000-12-03
Tampa, FL
clubs: | the first mistake... was sticking around with AOL after he got a real ISP. tsk tsk | |
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DPain
Premium
join:2004-02-19 | Re: the first mistake... I agreee.. AOL is TEH SUCK | |
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Heterman
Premium
join:2004-02-28
Fayetteville, AR | The first mistake was getting AOL in the first place. | |
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dslhater
Premium
join:2001-09-24
Chicopee, MA
clubs: | Re: the first mistake... Actually AOL is made specifically for people like this. | |
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Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
clubs: | Holy Heck Shame On You for sticking with AOL on a BOYA plan! | |
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bent
not broken
Premium
join:2004-10-04
Longmont, CO
clubs: | Someone didn't pay attention to the fine print... ...or was flat lied to by a sales rep. | |
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R4M0N
Brazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA | Re: Someone didn't pay attention to the fine print... I can definitely believe a sales rep would do that, considering how much of a pain it is to cancel an account with AOL. Those people will stop just a step shy from threatening you with bodily harm. | |
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itguy35
@charter.com | Re: Someone didn't pay attention to the fine print... Sales reps never lie... | |
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BuriedCaesar
It's Not Polite To Stare.
join:2004-03-27
Richardson, TX
 ·AT&T Yahoo
| Re: Someone didn't pay attention to the fine print... said by itguy35 :
Sales reps never lie...
... they're just poorly informed. 
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That was preposterous! Utter Nonsense! Totally unsupportable drivel! You can't be serious!....Um, what did you say? | |
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NEP1611
join:2002-03-27
Northford, CT | AOL offers an option where you can cancel by FAX. The number is based out of Tampa, I think, but if you do that they will cancel your service within 24-48 hours, no questions asked. No sales pitch to stay on for any cockamamie BYOA plan. | |
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| | | rgillis70
Premium
join:2002-12-30
Herndon, VA | Re: Someone didn't pay attention to the fine print... We tried that. Did not work. | |
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| | Cybertoad
join:2001-11-08
Houston, TX
edit:
June 1st, @07:08PM
| quote:
I can definitely believe a sales rep would do that, considering how much of a pain it is to cancel an account with AOL.
Hard to cancel? Add to that the fact that AOL doesn't actually read their postal mail!
A few years back, AOL refused to cancel my account after faxing them so I sent AOL a notarized and sealed letter that included a photo copy of my driver's license, signature, address, notary signature, phone number, email address, AOL account login and password along with a former order to cancel my account and was all of that was served on AOL by registered service agent.
Why do I mention all that was in the letter?
Because AOL sent back a generic form letter saying they could not cancel my account claiming they needed my phone number which ironically was printed several times in the cancel letter and was even on the original fax! Proof they never actually read any of my letters!
I served them another duplicate copy of the previous letter but this time co-signed under court seal directly ordering them to terminate the account. Did that work? Nope ....
Again I get a generic form letter saying that they need some information that was actually included on both letters.
Meanwhile, AOL continued charging my credit card for another two months beyond my original cancellation letter while they continued to play this ping pong game of not reading their mail and sending out bogus excuse letters for not cancelling the account that aren't even consistent with the details at hand.
I finally just gave up on the bozos and filed formal fraud charges against AOL and not only got back the extra two months AOL wrongfully charged me during all this but also every single payment I ever made to AOL all the way back 3 years plus AOL got slapped with a very steep penalty.
That was years ago though, you would have thought that they would have learned from their mistakes and changed by now. | |
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GamerGeek
join:2003-07-26
Fortuna, CA | Re: Someone didn't pay attention to the fine print... Like my daddy always said:
"common sense ain't so damn common anymore..." | |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County | All they had to do was read - I have BYOA and I can read...
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Brian
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MrsFixitCT
IvVe Got A License To Chill
Premium
join:2001-12-09
Guilford, CT
| AOHELL Trying to drop AOHELL is like Tony Soprano deciding one day not to be "involved"...when my Dad called to drop them, the song and dance they gave him was amazing...they just wouldn't take/understand the words "I would like to disconnect"...
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The Jewel Of The Seas.... | |
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LinuxJunkie
join:2005-01-19
Cyberspace
| Re: AOHELL That's when you threaten a civil lawsuit for theft if they continue to bill you for a service you do not need or want. A sad fact but this is what you typically have to do with a lot of large companies that make "billing errors" continuously -- and it usually shuts them up and stops the "errors" pretty quickly. | |
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lt_wentoncha
Red6
join:2002-05-12
000000 |  Lucky?
I cancelled, though they did transfer me to a Vietnamese operator, which I found strange...other than that, I've been clear. | |
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rit56
join:2000-12-01
New York, NY | email I bet he didn't want to give up his email address fearing people would lose contact with him. costly blunder... | |
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See 10 replies to this post |
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HardwareGeek
join:2003-11-15
Brooklyn, NY
| I am surprised I have delt with similar problems with relatives. AOL did not inform them they went over the allowed minutes. But instead of charging them 938 dollars AOL simply charged them 24.95 which was the dial up price at the time.
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Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292 | |
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dead_screem
join:2004-09-10
Carol Stream, IL
edit:
May 31st, @06:46PM
| huh?? This makes no sense. All BYOA plans should be unlimited broadband that's the whole point.... but come with a certain amount of dial-up hours.
i.e. I have 6.95 unlimited broadband BYOA with three dial-up hours. Then 2.95 for each additional hour over the included 3 up to a _maximum_ of 35.00 per month in hourly charges.
Seems like AOL was trying to pull a fast one on this guy. | |
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Jafo232
You Can't Spell Democrat Without Rat.
Premium
join:2002-10-17
Boonville, NY
| Re: huh?? said by dead_screem  :This makes no sense. All BYOA plans should be unlimited broadband that's the whole point.... but come with a certain amount of dial-up hours. Exactly! There is either something missing from this story, or it is false. You can use BYOA all you want via your OWN ACCESS, but if you use a dialup connection you get charged by the minute after three hours. This is just a fact. This story is bogus.
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Write Your News, Find Your News At PingPost.com | |
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL | Re: My $1,595 AOL Bill I do not see anyhow why people would pay $20.00 for unlimited dial-up I have hooked up all my friends with $5.95 with uunet and level 3 access numbers  | |
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See 10 replies to this post |
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AOL crooks
@comcast.net
| Another AOLhell CSR Mis-INFORMATION I bet this CSR gets their monthly saves bonus all the time, or very seldom. This guy was probably told that his bill would only be the $4.95 limited plan, and that he does not have to loose his email. But the fact that this plan is pay per connection charge did not get mentioned.
These CSR's will lie, cheat, steal and say almost anything to confuse people not to close this crap service. This is why most of the State-side call centers have shut down; so they can pay less to India, and when you get lied to, well guess what, tough shit.
I hope this company gets pulled under so far they won't be able to see daylight. What a bunch of jackasses. | |
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Nymostwanted
Who Cares?
Premium
join:2004-06-25
New York, NY
| Credit Card First of all, he should block AOL from his credit card and try to call and threatnen to cancel. He might get dropped charges if he threatens to cancel.. u neveer know.. AOL IS very desperate.
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Being Wise Is Not About Being Smart, Its About Making The Correct Choices That Will Affect One's Future.Making The Right Choice, Doesn't Always Mean, Its The Right One. | |
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| aglinka
join:2005-10-21
Saint Johnsbury, VT
| Re: Credit Card I have the $4.95 AOL plan, but it was told me to me, and recorded & emphasized by the person who "independently verified" my keeping AOL, that it was indeed unlimited use.
AOL client says unlimited use. I don't expect them to BS me. Of course, dial-up hours have to be paid for
-A | |
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HardwareGeek
join:2003-11-15
Brooklyn, NY | btw AOL users BYOA is 7.95 if you threaten to cancel for unlimited minutes.
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Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292 | |
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Stupid Is Online
@comcast.net
moderated:
May 31st, @08:16PM
| Welcome Stupid People; You Got Mail Anyone who keeps this dishonest service, and has other options, is not very intelligent. Why pay for something you can now use for free; AOL email at aol.com. If people are this stupid, they get what they ask for, AOLhell in cyberspace. | |
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| aglinka
join:2005-10-21
Saint Johnsbury, VT
| Re: AOHell It's still 9.0.
This particular agent, after being ready to cancel -- told me he could give me unlimited w/o dial-up hours for $4.95. The independent verification agent after that confirmed.
I hope it's not bull -- AOL my account shows UNLIMITED HOURS, as does prompt when logging out of AOL.
-A | |
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| | phoneuser
join:2004-10-11
York, PA
| Re: AOHell I got the same deal a few weeks ago... I think I asked a dozen times if it was unlimited for $4.95 and the agent said it was. So did the independent verifier.
In my case, I didn't get any whopping charges... but I didn't get a $4.95 rate, either. The agent didn't bother to make any changes. | |
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| | | aglinka
join:2005-10-21
Saint Johnsbury, VT | Re: AOHell Call again to cancel -- I guess.
My account showed the $4.95 bill immediately under keyword Billing. Personally, I think 5 is worth it for XM. | |
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r81984
Tough to beat.
Premium
join:2001-11-14
Morgan City, LA | Lets see some hand cuffs. This is clearly fraud, it's insane to send someone a 15 hundred dollar bill for a service that costs 8 bucks a month because the customer was mistakenly put on the 5 dollar plan instead of the 8 dollar plan. | |
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Snakeoil
Prehende uxorem meam, sis
Premium
join:2000-08-05
Mentor, OH
| Reminds me of the good ole days. This reminded me of the good ole days back in the early 90's. AOL would charge you 20 bucks for a dail up connection. I think the 20 bucks allowed you to have 10 hours of online time. Then anything over that you got billed for.
needless to say, I had many months of 100.00 bucks plus bills to AOL. I managed to find a local ISP dail up service that did something out of the normal back then. For 20 bucks a month they allowed you unlimited access to the net. Granted the speeds weren't that great and it was hard connecting, but hey it was a deal, back then.
this guy just got caught not reading the fine print, and he should pay.
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Say no to the IRS.. Yes to the Fair Tax! This beer is for: 464th bat. 98th div. Combat engineers. Hillside Ave schenectady NY. | |
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| iSEPIC
join:2001-04-17
San Jose, CA
 ·QuantumVoice
| Re: Reminds me of the good ole days. Snakeoil,
If you'd bother to read the article (the Tribune one), you'd notice he called to cancel, and they told him he can goto the $4.95 a month unlimited plan. What fine-print are you talking about? It was a phone call to cancel, there was no "fine-print". | |
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Snakeoil
Prehende uxorem meam, sis
Premium
join:2000-08-05
Mentor, OH
| Re: Reminds me of the good ole days. I refuse to register to read the article....
Just a pet peeve of mine.
I went by the title:
quote:
My $1,595 AOL Bill
Someone didn't pay attention to the fine print..
Now if AOL failed to send out detailed information or point him to detailed info on the web about the BYOA plan, then yes that was a nasty trick to play on the customer.
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Say no to the IRS.. Yes to the Fair Tax! This beer is for: 464th bat. 98th div. Combat engineers. Hillside Ave schenectady NY. | |
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techguyga
MCSE, DCSE
Premium
join:2003-12-31
Cumming, GA
| Re: Reminds me of the good ole days. said by Snakeoil :I refuse to register to read the article.... »bugmenot.com | |
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Snakeoil
Prehende uxorem meam, sis
Premium
join:2000-08-05
Mentor, OH | Re: Reminds me of the good ole days. kool, thks. | |
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dannysdailys
join:2000-09-29
Lockport, NY
| That's not possible He had to use dial up, and no, dial up isn't included in BYOA for anyone, not just AOL. No one covers your long distance on a modem. Like duh???
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Madness Takes Its Toll, Please Have Exact ChangeDan DailyOwner/Webmasterhttp://www.dannysdailys.com | |
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See 6 replies to this post |
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dillow
join:2006-01-07
Queens Village, NY | lol LMAOOOOOO @ this guy for still having aohell | |
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See 7 replies to this post |
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My $1,595 AOL Bill
