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MetroPCS Loses Subscribers For First Time Ever
Hopes That LTE Upgrades Will Bring Them Back
by Karl Bode Thursday 26-Jul-2012 tags: business · wireless · wireless
Despite a significant explosion in prepaid wireless users, MetroPCS's earnings this week indicated that the company lost subscribers for the first time ever. The company lost 186,000 customers in the second quarter, but insists it will get those subscribers back as it continue to deploy LTE services. "At the end of the fourth quarter, affordable, 4G LTE handsets will be available and we'll be very near completion of our 4G LTE rollout with over 97 percent of PoPs covered," MetroPCS Chairman and CEO Roger Linquist. One problem however is that MetroPCS's spectrum holdings are so limited, their LTE service often can barely deliver speeds of 1 Mbps downstream, making it hard to compete with the larger carriers who've been paying more attention to their prepaid offerings. Limited phone selection (no iPhone) and their walled garden approach to content likely aren't helping much either.

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silbaco

join:2009-08-03
USA

iPhone?

I think their biggest problem is the lack of the iPhone. Love it or hate it, the iPhone is a key deciding factor for many people.

morbo
Complete Your Transaction

join:2002-01-22
00000

Re: iPhone?

I disagree. The people that use MetroPCS don't care about the iPhone as much as you believe.

Eddy120876

join:2009-02-16
Bronx, NY

Re: iPhone?

Thats not true bud. I was a metropcs customer and some of then did wish to have the Iphone and other high end Android phones

HardwareGeek

join:2003-11-15
Brooklyn, NY

Their Biggest Problem is

Fee's to pay your bill in store which most of their customers do. Fees for pretty much everything. Plus the selection of phones sucks.

In NYC a lot of people call them metro piece of shit.
--
Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292
rradina

join:2000-08-08
Chesterfield, MO

Re: Their Biggest Problem is

Regarding phone selection, that was my thought. I have my two older boys on prepaid plans and phone selection is their biggest gripe.

IMO -- this is an indictment of the way these services are sold. If the FCC was really progressive, we could buy any phone we want and use it on anyone's network. Instead, there's spectrum everywhere rather than a consolidated block where a single, massively produced and cheap radio chipset could be used and adaptable to any carrier's frequency.

NWOhio2

@buckeyecom.net

Re: Their Biggest Problem is

And how do you propose making the FCC force this private company to allow for any phone? You want to tell that to Sprint and AT&T Mobility as well? How about Cellco Partnership? They have more than enough money combined and even each to more than take on the FCC to stop them from dictating their businesses.

If these CMDA companies went with GSM to start off with that wouldn't be a problem. The fact is they decided to all band together and use CDMA (and or TDMA before in markets before changing over).

Carriers made this problem and now they'll deal with it on their own. We don't need the so called Federal "communications" comm. sticking their nose in this.
rradina

join:2000-08-08
Chesterfield, MO

Re: Their Biggest Problem is

Because we have such a mess is exactly why there should be some "dictating". Why would a consumer want it the way it is today? If I want to switch to someone else, I have to ditch a perfectly good phone and buy a new one. Do you know who this is good for? The carrier. It's anti-competitive because they lock you into their network. Either continue with them or pay for a new phone on a new carrier. Why do you think they subsidize the phones? It casts a shadow on their true intent which is to lock you into their network by hiding the true cost in your monthly billing. If we had to pay full price for these phones, I think we'd all be asking why we have to buy a new phone if we don't like their service.

Is this really that much to ask? Isn't that why we have all kinds of standards in the technology world? Isn't having things work together good for everyone?

If the carriers want to cry about losing control, I don't mind if when I sign up I have to initialize my phone on their network which then involves them downloading configuration parameters and feature sets. If a carrier doesn't want to allow tethering without me paying extra, I have no problem with that. If a carrier wants to deactivate web browsing, I'm fine with that too. If all I get is walled-garden Internet access, fine. I wouldn't want them to do any of these things but imagine if we applied the same approach to televisions. The video carriers would sell televisions that only work on their system. Have cable? Want to switch to DirectTV or Dish? Buy new TV sets. THANKFULLY when we transitioned to digital, the FCC mandated that all TVs entering the US market must have an ATSC tuner.

My understanding is that LTE even has variations between the carriers. Why? I suppose this is OK if LTE radios can be switched with firmware upgrades but I wouldn't bet on this working given today's mess.

Eddy120876

join:2009-02-16
Bronx, NY
Yup the only way to get away from the fees when you pay is to do it online. Also most of their phones on LTE go bonkers once the summer and humidity go up.

ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Denton, TX
kudos:1
said by HardwareGeek:

In NYC a lot of people call them metro piece of shit.

Around here its called that or Ghettro POS. I know a few people that have tried it and all but one have switched away from it after about a month due to the lack of coverage. The one that has not switched complains all the time about it but likes the price too much.
brianiscool

join:2000-08-16
Tampa, FL
kudos:1

Terrible

They have the worst coverage.

IowaCowboy
Want to go back to Iowa
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Comcast
·Verizon Broadban..

Will never go back to prepay

Have been using contract based cell service since I graduated high school in 2002 and have been using contract ever since. I did use prepay service during my junior and senior year of high school (both through US Cellular and Verizon and Verizon was cheaper than US Cellular's offering) as I had not turned 18 until my senior year. After I graduated, I was surprised that I was approved for Verizon service with no deposit despite a limited credit history.

Verizon's share everything plans work for me as I have finally gotten mom and grandma onto my share everything plan (both with dumb phones) and it is cheaper than what they were paying with AT&T and they get unlimited talk and text. I also have my iPhone, a Jetpack, and an iPad on my share everything plan. It all comes to $200 a month for all five devices.

Works for me.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

prices?

$40, $45, $50, $55, $60, $65..

Metro PCS looks like their at an auction trying to bid on how high they can rake customers in for with the everything plans w/o losing customers.. well, I guess they found out..

Seriously, anybody who thought they'd offer full LTE ultra fast UNLIMITED DATA on a smart phone for $40 a month is living in a fantasy.. these plans, depending on the phone (rather discriminatory and off putting) could range $15 - $20... what ****fer-brains thought that pricing plan up? Bring it back to reality.... $40 - $50 is tops based on your current footprint, and that's for EVERYTHING service... obviously $40 wouldn't include smartphones,,, $50 would. Why waste billboard ads, if you don't make it clear you won't get a smart phone unlimited service for $40 a month.. advertise it as a CHOICE and let consumers decide instead of trying to fool them.

This is the kind of shoot yourself in the foot we've come to expect from Sprint or Tmobile..

robcncg

@verizon.net

Re: prices?

Dude nobody offers truly unlimited 4g access. Everyone gets throttled down to 3g after so much data has been consumed. And before you say supporting does, you should go to their website and read the fine print. Metro actually does offer unlimited 4glte with the 70 plan. They are the only carrier that duress that, not too mention you get unlimited music downloads with rhapsody, which cost ten bucks a month separately with any other carrier. Ji live in Florida and my service is excellent. I have great signal and uninterrupted 4glte 99.99% of the time, literally. like someone else said previously, it works for me. It works great.

michieru
Premium
join:2009-07-25
Miami, FL
Reviews:
·Comcast Business..
·AT&T U-Verse
·Clearwire Wireless
·AT&T Southeast

Why all the hate on something you didn't even own?

I had no problems using MetroPCS in Texas or Maine and I live in Florida. People always say terrible coverage yet I never had any problems with the service. I had Sprint, T-mobile, and AT&T and for the cost they were charging me they should of been kissing my ass when I walked into the store.

We pay $90 flat for two 4G lines with 1GB data. The new plans have 2.5GB for the same price. I also stream Tunein radio a lot and never reached my cap.

People also complain that they pay the store and get charged a fee...lol. At least they didn't try to pull a $2 fee like Verizon did for online payments.
firedrakes

join:2009-01-29
Arcadia, FL

Re: Why all the hate on something you didn't even own?

half the time their service is really really bad. if you dont live or travel where their tower are at. then your out of luck

michieru
Premium
join:2009-07-25
Miami, FL

Re: Why all the hate on something you didn't even own?

if you dont live or travel where their tower are at. then your out of luck

That's with any carrier and will depend on the roaming agreements they have in place if someone else does service in your area.


loli
Premium
join:2002-08-26
South Richmond Hill, NY
Reviews:
·Earthlink Cable ..
said by firedrakes:

half the time their service is really really bad. if you dont live or travel where their tower are at. then your out of luck

Alot of the people I know with Metro don't travel alot (including myself) and service is great in the city. I don't know of any Metro user that hates the service. Yeah the phones are crappy but they do the job most of us care for. Smartphone users expecting to pay 50 dollars and get super high speeds on their service are in for a surprise though.

I've been saving $50 a month compared to what I was paying with T-Mobile and never been happier. I get great reception here at home.
--
Verizon FiOS 35/35 | »bit.ly/PTg8Qn
xmarklive

join:2012-07-10
Lansing, MI

Re: Why all the hate on something you didn't even own?

I have tmobile value plan and I pay 50 dollars for 2gb & unlimited text and 450 min how can you beat that.

loli
Premium
join:2002-08-26
South Richmond Hill, NY
Reviews:
·Earthlink Cable ..

Re: Why all the hate on something you didn't even own?

said by xmarklive:

I have tmobile value plan and I pay 50 dollars for 2gb & unlimited text and 450 min how can you beat that.

I'm sure it can be beat with that Value Plan (isn't it 500 minutes, not 450?). But before then, over the past 3 years I've saved up plenty of money thanks to Metro. But I use way over 1000 minutes a month though. How much would it costs under that Value plan for 1000 mins?
--
Verizon FiOS 35/35 | »bit.ly/PTg8Qn

delusion ftl

@comcast.net

Re: Why all the hate on something you didn't even own?

if it's mobile to mobile minutes 10 dollars more, if they can be placed in an area with wifi, 0 dollars more.
chgo_man99

join:2010-01-01
Schaumburg, IL
Reviews:
·AT&T U-Verse
·Mediacom
·T-Mobile US

Re: Why all the hate on something you didn't even own?

I currently pay only $65 for cell service with at&t,

- 2GB grandfathered data plan
- 200 grandfathered text messages (enough for me as I don't text a lot)
- 450 min + 5000 weekend and rollover minutes.

I have 23% employee discount through top 100 fortune company and $5 from u-verse in combined billing statement.

cork1958
Cork
Premium
join:2000-02-26
said by xmarklive:

I have tmobile value plan and I pay 50 dollars for 2gb & unlimited text and 450 min how can you beat that.

I have Boost Mobile and pay $35 a month for unlimited EVERYTHING. That includes talk/text/web and 2 way push to talk!

Sounds like I whipped your plans butt!!

From what I've heard of MetroPCS around here, it works pretty good.
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

TheTechGuru

join:2004-03-25
TEXAS

Re: Why all the hate on something you didn't even own?

said by cork1958:

said by xmarklive:

I have tmobile value plan and I pay 50 dollars for 2gb & unlimited text and 450 min how can you beat that.

I have Boost Mobile and pay $35 a month for unlimited EVERYTHING. That includes talk/text/web and 2 way push to talk!

Sounds like I whipped your plans butt!!

From what I've heard of MetroPCS around here, it works pretty good.

and as soon as you roam outside of the Sprint service area you have no service correct? Because Boost does not offer roaming like postpaid does.

My post paid is $46/mo and includes roaming, so anywhere there is CDMA I have service. GSM too outside of the US (have a international phone).
--
CompTIA Network+ Certified

NWOhio2

@buckeyecom.net

Re: Why all the hate on something you didn't even own?

Boost and Virgin Mobile do NOT roam outside of the CDMA/iDEN networks owned by Sprint. Other MVNOs (such as StraightTalk) can if they pay a few $$$ more to Sprint Wholesale to allow that.

I took my ST phone with me while on vacation all over the east coast and had service, sometimes it would be with Verizon sometimes with Sprint. for the most part I had native Sprint service where the person I was traveling with didn't have anything with Verizon.

C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Tempe, AZ
I did have it. and it was fine for about a year... the problem was that after that year, it would drop calls... constantly. And there were plenty of times where I would see a strong set of bars on the phone, and it would STILL not allow me to make or receive a call without it dropping. Considering I had this happen on not one, but two phone interviews for possible jobs, this was completely unacceptable.

The useless customer service and tech support were the final straw... the price was right, but everything else just crapped on itself to inoperability.
--
Because, f*ck Sony

michieru
Premium
join:2009-07-25
Miami, FL

Re: Why all the hate on something you didn't even own?

If that happened to me I would be upset too. Point taken though at least you had the service.
Taget

join:2004-07-29

On the whole Metro is a decent value.

In Staten Island and have the a grandfathered unlimited data plan. The Esteem which was far cheaper when I got it has been a pretty good phone that runs any android app I throw at it.

Voice quality is fine. Not as good as Sprint. But better than T-mobile when I had that.

Coverage in Staten Island is pretty good. Though I do reach dead spots when visiting Brooklyn. Sometimes indoors I get 1x rather than 4g. Pandora can still stream pretty well even at 1x. You'd want 4g for netflix however.

Speeds are adequate. I'm not downloading huge files or anything. As long as I can stream without buffering I'm fine. Anything huge I can get at home on my FIOS connection.

What is killing Metro right now is probably pricing. Virgin/Boost/Straight Talk offer more for less. At least on paper. The Evo on Virgin is a better value than an Esteem on MetroPCS. It's a better phone, cheaper, and costs less per month.

And with Straight Talk you can get a vastly superior Google Nexus and pay only $45 a month.

Eddy120876

join:2009-02-16
Bronx, NY

Captain MetroPC you fail me for the last time."Force choke&

I used to be a Metro pcs customer last year and I got so upset when Their brand new Samsung Indulge and in less then 3 weeks into the summer it went bonkers and stop working. So I went to the corporate store and i told then look I need a replacement. So after talking back and for, they replace it with a new one; yet they wanted to charge me a fee for a replacement when I told then the damn thing wasn't even 30 days old. Guess what happen to the replacement? it also went nuts so after a few months i got mad and decided to jump into straight talk. Since then I been happy with my old Iphone on GSM. Look Metro has it virtues when it came to their prices back then but now both phones and prices SUCK!!!!
georgeglass5

join:2010-06-07
New York, NY

This is no surprise

Their coverage is just as bad as tmobile.
treyatl2006

join:2012-01-26
Atlanta, GA

Re: This is no surprise

They are starting to add more decent androids to their lineup. The problem is they add their bloatware unto the phone. And their bloatware is much more intrusive than Verizon's, Sprint, and At&t. Also, Im surprise no one mentioned Straight Talk. Straight talk is a huge reason Metro PCS is loosing customers. Straight talk have similar prices but the coverage is 10 times better because they use At&t's and Verizon Coverage depending on if you get a CDMA or GSM phone. Also you can add an iphone to straight talk if you get their gsm service.

RR Conductor
NWP RR Inc.,serving NW CA
Premium
join:2002-04-02
Redwood Valley, CA
kudos:1

How about 3G? ;)

Metro PCS is still 2g up here, as is T-Mobile, poor guys lol AT&T has HSPA+ w/EB, and Verizon and U.S. Cellular have EVDO, with LTE coming soon from Verizon and U.S. Cellular, and hopefully AT&T.

AnonymousPCS

@comcast.net

MetroPCS is really not really unlimited

They will cut off your phone if you use it to much thats why they lost so many customers. I have friends that this has happen.

Eddy120876

join:2009-02-16
Bronx, NY

Re: MetroPCS is really not really unlimited

That is correct. If you go over the limit you will get cut off . This is part of their no contract situation they stipulate that you can't use certain phones as hotspots. The Best phone they had was the LG Esteem and that same phone would go nuts after moths I wonder what was causing it. Nobody knew why.

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