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story category ISP Freebies Neglect Mac Users
Comcast: We're looking into it
(old news - 09:23AM Monday Aug 07 2006)
tags: prices · business · software
Most ISPs now bundle antivirus, anti-spyware, parental controls, and other freebies to attract customers - though as the San Francisco Chronicle's David Lazarus writes, Mac users are a little annoyed that they're being neglected. Customers in the article toss around the question of whether they should get a discount since they're not getting the full package. "We're aware that there's a hunger and desire for these applications to run on Macs," says a Comcast spokesperson. "It's definitely something we're looking at."

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Forums » ISP Freebies Neglect Mac Users
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Pictor Guy

join:2004-06-21
Sammamish, WA

Don't want it

Some people don't want a net nanny. I wonder how many calls to tech support Mac, Linux and UNIX users make because the bloat ware they give isn't working? Some may opt to use other methods of protection.
AtomicN

join:2006-05-31
Salinas, CA

Re: Don't want it

"Most ISPs now bundle antivirus, anti-spyware, parental controls, and other freebies to attract customers"
Antivirus for MAC isnt apple making commericials about MAC not carring about viruses? Anti-spyware? Parental controls is the parent anyone?

chris
focus
Premium
join:2000-08-13
Middletown, CT

Well ... if you listen to some of the people here ...

... there is no need for any anti virus or anti spyware software because Macs are invincible

I'm just teasing ... don't all you Mac users get your panites in a bunch

Nerdtalker
Working Hard, Or Hardly Working?
Premium,MVM
join:2003-02-18
Tucson, AZ
clubs:

Re: Well ... if you listen to some of the people here ...

said by chris See Profile :

... there is no need for any anti virus or anti spyware software because Macs are invincible
That was going to be my exact comment.

All that software is designed to protect PCs, why would the OS X users want something to protect their computers from something it allegedly already is immune to? Perhaps it isn't as immune as we think if they're chomping at the bit to have an OS X NIS variant installed.
--
"Some people never see the light till it shines thru bullet holes." -Bruce Cockburn

I'm testing Gmail's spam filters: Broadbandreports1@gmail.com
Spam: 12900+ messages currently using 406 MB.

maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
·RoadRunner Cable

said by chris See Profile :

... there is no need for any anti virus or anti spyware software because Macs are invincible

I'm just teasing ... don't all you Mac users get your panites in a bunch
Sounds like the truth though.... when boasting about their Operating Systems, Mac and Linux users often boast about their security features and how they can't get any virusses, spyware, malware, etc.

Now that the Windows users however getting something that they aren't getting..... they are whining about not being treated equal. I would actually feel complimented if I did NOT need such software.

Only thing I could see is Parental Controls, but MacOS has other options for that. I believe its actually built into Tiger.
--
The Republican Party is a party of BAD ideas. The Democratic Party is a party of NO ideas. Every now and then a Republican stands up in congress and says: "I got a really BAD idea!", to which a Democrat reponds with: "And I can make it shittier!"

cableties
Premium
join:2005-01-27
·Verizon FIOS

A good thing too..

Really. I find that having a mac prevents them from installing c-r-a-p software on my computer. I want to install what I need, not what the ISP thinks I need.

Heck, Verizon's installer put Yahoo toolbar and messenger in my laptop. Thanks for uninstall app!

Then again, do mac users currently need antispyware, parental controls (we have them already), antivirus (well, I would like AVG or AVAST for OSX..please oh please).

I'm not neglected...I am special!

Cheese
Premium
join:2003-10-26
Naples, FL
clubs:

Re: A good thing too..

said by cableties See Profile :

Really. I find that having a mac prevents them from installing c-r-a-p software on my computer. I want to install what I need, not what the ISP thinks I need.

Heck, Verizon's installer put Yahoo toolbar and messenger in my laptop. Thanks for uninstall app!

Then again, do mac users currently need antispyware, parental controls (we have them already), antivirus (well, I would like AVG or AVAST for OSX..please oh please).

I'm not neglected...I am special!
They don't install it, it's offered for the consumer if they want it.

dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: A good thing too..

Exactly! I don't have any of the crapware software that Comcast offers on these VAIOs.
No one forces you to use that... stuff.

I do have the Rhapsody Radio on here, but that isn't really from Comcast. Rhapsody Radio is great!
--
Think outside the Fox... Opera
fiberguy
My views are my own.
Premium
join:2005-05-20
Why didn't you UNSELECT those features when you installed the stuff from Verizon Yahoo? I did on my parents computer and installed ONLY the anti-virus leaving the toolbar and messenger off.

Grail Knight
Who Dares Wins
Premium
join:2003-05-31
Heck you do not even need an installer for Verizon broadband.

No installer = no crap from Verizon.
--
Cry 'Havoc,' and let slip the dogs of war!

McLovin
Chicka chicka yeah
Premium
join:2005-06-12
Fairbanks, AK
clubs:
·GCI.net
·PTIAlaska.NET

Mac users don't really need it.

When you think about it, Macs don't really need AV, parental controls come with OSX 10.4 (Tiger), I believe there is also a mac release of ad-aware now as well. Discount? Nah, you are paying for the HSI service, not for AV, and the other crap.
--
Dialup is like being digitally crippled. You just can't do what everybody else can.

Sabre
Di relung hatiku bernyanyi bidadari

join:2005-05-17
·Comcast

It would be nice.

As a dual-platform user, I'd like to see better Mac support from the major ISPs and from other software providers (Google, I'd like Picasa for my Mac please kthxbye). But the whole "discount for not getting the whole service" saw is as old as garbage and about as useful. As an ex-tech support rep, I heard this all the time, and it's a garbage argument. You pay for access. Anything else is just gravy. No discounts for email downtime, software, anything else. You don't use your newsgroups, I'll bet. You won't get a discount on those either.
I don't like the no-Mac support situation either, but bringing the discount argument into it is just going to weaken your whole premise.
--
With all its sham, drudgery, and broken dreams, it is still a beautiful world.

HappyBunny
Hi. Cram It.
Premium
join:2001-06-23
Long Beach, CA
·Charter Pipeline

Re: It would be nice.

I havent gotten any freebies from my ISP either (Charter) but its all crap, so who cares? I dont need the virus and spyware stuff *because* I have a Mac, and the Music Match junk they offer is worthless.

As another user says, having a Mac prevents them from screwing up my computer the way they have screwed up some people's PCs. Oh, and when I call in, I dont tell them I have a Mac, because I either get the "we dont support Macs" or my computer is blamed for their network issues, automatically.

McLovin
Chicka chicka yeah
Premium
join:2005-06-12
Fairbanks, AK
clubs:
·GCI.net
·PTIAlaska.NET

Re: It would be nice.

Don't you hate that?

Case in point:

Tech: What seems to be the problem?
Me: My DSL modem won't sync
Tech: What OS are you running?
Me: Does it matter?
Tech: Of course!
Me: OSX 10.4
Tech: That's why, DSL technology is incompatible with macintosh systems. Get a PC.
Me: No!
--
Dialup is like being digitally crippled. You just can't do what everybody else can.

cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL

Re: It would be nice.

I've had a similar conversation with Verizon DSL before. Once I stated that I was connecting with a Mac, they shunted me off to the one Mac support rep they had (with the additional hold time).

sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable

Re: It would be nice.

You must've called on a bad day (not that this sort of thing can be planned, of course). Usually the mac people are the ones sitting around waiting for calls.
--
Think outside the fox...Seamonkey

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

said by McLovin See Profile :

Tech: That's why, DSL technology is incompatible with macintosh systems. Get a PC.
Me: No!
Given that new Macs can now run Windows, I'm surprised that such a response hasn't become commonplace for Mac users who complain about things not working for them.
--
Tancredo 2008!

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL

I'm currently in a dual platform world myself. I have a Windows desktop that I built, and a MacBook Pro.

I use the Mac most of the time now, but still use the Windows desktop on occasion. The only thing I downloaded from Comcast (before I switched to DSL) was the virus scan software. I never used the other stuff, even though I had Windows.

All I want from my ISP is internet service.

I guess that's why they call it an internet service provider....
--
Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy

Jim Gurd
Premium
join:2000-07-08
Plymouth, MI

Market share

When you consider that mac has a 5% share of the market it should be obvious why they are being ignored. It simply costs too much to support them. Like it or not it's a Windows world.
--
Correlation does not imply causation.

garagerock
Premium
join:2002-06-14
Louisville, KY

Re: Market share

»pcversusmac.com/pcandmac_marketshare.htm

indeed...

qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX

Re: Market share

said by garagerock See Profile :

»pcversusmac.com/pcandmac_marketshare.htm

indeed...
A lousy 2%? Jeez, aand I though Jobs was really making some inroads.
--
“What's wrong mate? Did you run your Ship of Fools aground again?"

Jim Gurd
Premium
join:2000-07-08
Plymouth, MI
·Comcast

Re: Market share

said by qdemn7 See Profile :

A lousy 2%? Jeez, aand I though Jobs was really making some inroads.
WOW!! That's even worse than I thought.

Getting rid of the clone market was the stupidest thing Steve Jobs ever did. He could have had a real Windows killer but instead he chose to keep an iron fist on the Mac platform by killing third party innovation. Competition would have forced Microsoft to be more innovative to the benefit of both PC and Mac users.
--
Correlation does not imply causation.
itguy05

join:2005-06-17
Camp Hill, PA
IDC or Gartner had them at ~ 4% last quarter. They are the #5 computer vendor in the USA.

garagerock
Premium
join:2002-06-14
Louisville, KY

Re: Market share

said by itguy05 See Profile :

IDC or Gartner had them at ~ 4% last quarter. They are the #5 computer vendor in the USA.
Wow, that's...less than impressive.
fiberguy
My views are my own.
Premium
join:2005-05-20

Nope.. not at their prices.

Sorry, my opinion (and as much as I hate windows) is that MACS are for spoiled brats that are willing to pay a premium price for a computer that's only worth half what they want for them.

I guess Mac figures that if their customer base can afford to sit at Starbucks and pay $5.50 for a coffee drink, or an over priced Volkswagon, or live in over priced inner metro cities, they can afford an overpriced piece of hardware too.

Then I guess they can also purchase their own add-ons for their comptuers as well and not worry about the freebees. MAC people pretty much treat their computers better than their own families and don't like to be told what to put on their computer.

(Now, would the small handfull of MAC users that don't fit the at-large description of a MAC user flame this post please?)

sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ
·Optimum Online

Re: Market share

said by fiberguy See Profile :

Nope.. not at their prices.

Sorry, my opinion (and as much as I hate windows) is that MACS are for spoiled brats that are willing to pay a premium price for a computer that's only worth half what they want for them.
Generalize much?
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Market share

Nope.. I sure don't.. it's not a general statement.. sorry.

Even some of my best friends fit this category. I've met TONS of Mac people in my day and many people I know say the same thing about the Mac people they run accross...

Sorry, even Apple agrees with me. Do you have any idea who they market their product to?

So yea.. I guess I do generalize much.
Hey Jude
Premium
join:2005-06-22
Peoria, IL

Sir,

I am a 64 yr. old lady.
First Mac purchased in 1997. Also use Apple Base Station.
Yes Mac's are pricey. I do my own tech stuff, have
installed items on the mother board. Configured the
Apple Base Station to route my DSL internet and have
easily added a Toshiba PC running Windows Xp to my
Wireless Network.

My present Mac purchased in 1998, I still am using it.
I find Mac OS to be easier to work with, find everything
if I manually uninstall software, etc.

My DSL is through SBC/AT&T, since 2001, I have to be
techy with the Mac, as they offer little to no
support for Mac users.

In my opinion, as they did know I used a Mac when I
signed up for the service and did my own install etc.
They should provide reasonable, credible Mac Tech
Support.

As for the "Free Protection Software" I do not miss
all of that, and anyone downloading it or the yahoo
toolbar, check your computer for malware.

I do understand the type of Mac user you refer to as
Spoiled Brats, they hurry and buy every new thing
that comes out.

The Mac Addict type user, close minded as I read here
no need for Anti-Virus software, no need for Anti-Spyware
etc. they do not add anything regarding those who
still say Macs suck.

No need to detail more, except for a funny for all,
I recently purchased the only Anti-Spyware for Mac
that I had problems finding, LOL it is a lousy app.,
Crashes the Mac constantly.

Point being, I do believe Anti-Spyware and Anti-Virus
applications are needed. Two Mac notebooks less now,
due to hacking type Trojan in 2005. The addicts, still
are going to say oh no, a false positive, sorry not so.

Just hope to add a bit of sensible info.

J.M.

TexasGuy
49 States And Texas
Premium
join:2002-12-02
Houston, TX

Mac SUX

I wouldn't want to touch it with a stick, I don't think I am alone on this...

dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA

Re: Mac SUX

No, you are not alone...
taar

join:2000-11-21
·Charter Pipeline

said by TexasGuy See Profile :

I wouldn't want to touch it with a stick, I don't think I am alone on this...
You are not

Midak
Doctors suck
Premium
join:2002-02-26
Yonkers, NY

I would not say they suck and yes I have used an Apple PowerPC and their original all-in-one unit but no I will never buy one. They are now over priced, target a very small corner of the market and will likely never suit any of my needs. Someone even offered me a G4 a few years ago for free and I declined. I did take a look inside and I was very impressed with the inner layout, especially the cooling duct system. Suck? No, just not for most.
lightzout
Premium
join:2005-07-29
San Anselmo, CA

False advertising from Apple?

Every time I see one of those "I am a Mac" ads where the guy jumps out of the box claiming he is ready to go tackle the world I just chuckle. Its mostly true. Apple products are great, as long you keep buying them every time they release a new product and dont mind paying more for less choices. But if your really a mac guy or gal why do you want to run other stuff anyway? I like Macs and our family has a virtual museum of apple pcs but the air of universal superiority they try to profess is puzzling considering the platforms relatively narrow choices for programs, apps and above all else games compared to the windows based machines. But why exactly are comcast consumers complaining (although the article only seemed to mention one woman from berkely complaining) that they cant use a free photo or music app? Maybe they didnt know iphoto wasnt bundled in a Tiger upgrade and didnt want to buy ilife? Comcast works great with Macs. I am a PC guy and I just setup my home network and my wifes office with Mac hardware. It wasn't cheap but most PC owners know the hidden cost of using "free" bundled applications. Apple is premium line folks. Lame article, I assume the author really needed a fast tidbit.

See 12 replies to this post

Swingerhead
Premium
join:2004-04-06
Richmond, VA

Waaaaa!

I dont use all the extra crappy stuff that comes with my service, I want a discount too, and I have a Windows based system! Waaa!!!

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Might Be Nice... But It Won't Happen

I have never used my ISP's portal, email service, newsgroups, parental controls, spam/virus protection or any other service aside from it's dumb pipe. It would be great if Comcast provided a "no-frills" service tier with minimal PC support and none of the extra crap.

Now let me go see if that really was a pig flying outside my window.
--
Tancredo 2008!
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA

I thought Mac's did not need stuff like...

Sheese isn't the whole point of that stupid "I am a Mac and I am a PC" ad campaign stressing the fact that Mac's don't need antivirus or firewalls because they don't get hacked or catch viruses?
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: I thought Mac's did not need stuff like...

Na,... I think the hackers and virus writers already feel sorry enough for Mac users so they just leave them alone.
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA

I don't use the McAfee that Comcast provides

So I should get a discount too.
tomj1226

join:2002-02-20
Allentown, PA

NO soup for you.

Of course they shouldn't get a discount. The mac user knew before he bought his mac that 99.999999999999% of the worlds software wouldn't work on his computer, and now they want a discount? You do NOT get a discount. You can still have the software which will run on any pc.

See 22 replies to this post

Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL

worthless

I just prefer the internet connection, I don't want, nor do I need any bundled software. All that bull actually get's in the way.
patcat88

join:2002-04-05
Jamaica, NY

Mac users dont want the whole package

If you had a Windows PC, and Comcast, how would you feel if you were forced to bundle the "Mac Service Package" with your Internet Service, or have no HSI at all?

Now lets inverse it, If you had a Mac, and Comcast, how would you feel if you were forced to bundle the "Windows Service Package" with yout Internet Service, or have no HSI at all?
Ahrenl

join:2004-10-26
North Andover, MA

Re: Mac users dont want the whole package

There's no forcing. It's an optional service, that wasn't even offered when I originally signed up for HSI. I don't use it, so should I get a discount, even though I'm a PC user?
itguy05

join:2005-06-17
Camp Hill, PA
I'd like the choice to decline the package and save the cash, regardless of platform.
Ahrenl

join:2004-10-26
North Andover, MA
·Verizon FIOS

Re: Mac users dont want the whole package

They didn't increase the cost of the service when they added the "freebies", and I'm sure they would rather just take them away from everyone rather than refund anyone's money. Basically they offer them for the people who are too ignorant to realize the essential protection needed to be connected to the internet. You shouldn't even be connecting to your ISP without these protections in the first place.
ck9

join:2004-06-12
Portland, OR

Duh!

Read the title of the article again, "ISP Freebies Neglect Mac Users."

The key is FREEBIES.

Nuf said.

elios

join:2005-11-15
Springfield, MO

Re: Duh!

but i thought macs DIDNT NEEED that stuff(antivirus, anti-spyware, parental controls) lol
Taranis

join:2001-12-06
Mount Vernon, WA

What?

Yeah, what he said! I thought Mac users prided themselves on not needing anti-spyware and antivirus solutions. Hm... Seems a bit of greedy envy going on...

phattieg

join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..

If the software is FREE...

If the software is free, why should you get a discount. It's not like people are being billed monthly subscription rates to have it. It's optional, and in this case, not available to MAC users. Sorry, blame your hardware/software vendor for not having the latest and greatest (if it bothers you that bad). Why the heck would you install that junk on a MAC anyway???
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

why why why

Why even worry about bundles? its usually a bottomfeeder product like mc afee. Cox offers that and theres no better way to bring a system to its knees than to load their suite on your computer.
Why not offer KAV or even zone alarm free version or any other DECENT piece of software.
--
You can never be too rich, too thin or have too much Bandwidth
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: why why why

Just be thankfull that NO ONE is bundling symantec's crap with their ISP services.

GilbertMark
Premium
join:2001-05-02
Gilbert, AZ
·Cox HSI

Oh for crying out loud.

We're Mac users and since our computers are bullet proof, we don't give a rat's a** about not getting some free trashware programs. I certainly wouldn't have the nerve/stupidity to seek a discount over this.
--
Got a V3 or a V3i? Want to get the most out of them? Check out my sites »hacktheV3.com and »hacktheV3i.com
Shark_615

join:2006-01-17
Pickering, ON

Re: Oh for crying out loud.

100% bullet proof and never have the same problems of Windows PCs

»it.slashdot.org/article.pl?sid=0···3/129234
Forums » ISP Freebies Neglect Mac Userspage: 1 · 2


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