 Nightwchtr
join:2001-09-10
Falls Church, VA | April fool's This is no surprise can't understand why anyone would expect any more than this. This whole billing thing is ridiculous | |
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 | stevek1949
join:2002-11-13
Virginia Beach, VA
edit:
March 3rd, @05:23PM
| Re: April fool's I received my letter right on time, in the mail, no problem. I installed the service on Feb 2 and received the letter today, Mar 3. The letter is dated Feb 25.
It was exactly according to the schedule. Now I will wait until the TV shows up. | |
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VZ
@alter.net | Re: April fool's Don't you mean your "monitor"...?? | |
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Tzale
Ron Paul - I Didn't Vote For Either
Premium
join:2004-01-06
NJ, USA
 ·Verizon FIOS
 ·Optimum Online
| Re: April fool's said by pcdebb  :a relative of mine was talked out of the tv and instead was shoved a best buy GC. i dont know anyone that's received a tv yet [/BQUOTE I've received it.. Along with many others on this site. --
Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
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| | mach_six
join:2002-05-09
Nutley, NJ
| said by pcdebb :a relative of mine was talked out of the tv and instead was shoved a best buy GC. i dont know anyone that's received a tv yet You have a choice when you claim the free TV or BB G/C on their website if your relative will ever that letter.
The $200 g/c is undervalue they shoudl at least offer the money to buy your own. Hell at this poitn I'll take credit towards my account... | |
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BryanOnFiber
join:2007-06-22
Brandon, FL
·Verizon FIOS
·Bright House
| similiar prob I had a similiar issue back when the promotion was for $100 American express cards, month and months went by with nothing, we called and complained and then we finally got one in the mail.
--
The Maxx
max dn 22mbps / max up 4.7mbps | |
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dudeman456
join:2005-04-29
Bronx, NY | NYC ABC affiliate I know that this is off topic but I live in NYC, but is'nt NYC's ABC affiliate ABC?
Not a company other than ABC, if I'm not mistaken they have their Head Quarters here(NYC). As does NBC and Fox(Newscorp).
Sorry to take this off topic. | |
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BryanOnFiber
join:2007-06-22
Brandon, FL | Re: NYC ABC affiliate its channel 7 WABC , so they made a slight typeo, not a big deal, ABC Inc owned
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The Maxx
max dn 22mbps / max up 4.7mbps | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
| Here we go again Some class action Juris doctoris de rectum intestinum will sue and extort a bunch of cash out of Verizon, and all the people he is suing for will get the usual sack of crap, and they still will not have their promised TV's
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Send a prayer to Allah, eat Beans. | |
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BabyBear
Keep wise ...with Night-Owl
join:2007-01-11
| Just how free is free? Just shocked it wasn't a "free after rebate" 'scam' where they make you buy this 19" LCD you probably don't need anyway, then stall for as long as legally(and otherwise) possible before giving you that money back.  | |
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JohnNWPVNJMH
join:2007-03-26
Berkeley Heights, NJ
 ·Verizon Online DSL
| Bring the TV to the install Consider the amount of people signing up for FiOS and the amount of TVs they are going through - it is a huge undertaking. What may make more sense, if possible, is have the tech bring the TV or Best Buy card to the install and be done with it as it surely would be cheaper in the long run vs. staffing people dedicated to TV promos, mailing letters and IT cost of having a special system to request your gift. | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Bring the TV to the install Nah, then you would have people cancel the next day and keep the TV. | |
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| | JohnNWPVNJMH
join:2007-03-26
Berkeley Heights, NJ
·Verizon Online DSL
edit:
March 4th, @11:24AM
| Re: Bring the TV to the install said by ptrowski :Nah, then you would have people cancel the next day and keep the TV. Then the Verizon credit people should ruin the customers credit! If someone would sign up for FiOS and cancel it the next day for a free $200.00 TV, those types on average, likey would not be approved for service without a large deposit – so if they stole the TV they would lose their deposit! Worse case, the credit people ruin their credit.
Certainly, the customer would have to sign that they received the gift and agree with the terms of receipt.
It really shouldn't be so complicated. | |
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old_wiz_60
join:2005-06-03
Bedford, MA | Can get gift certificate as well You can substitute (at least here in Mass) a $200 gift certificate for BestBuy. I received my gift certificate and used it as part payment for a new 32" Samsung. A 19" TV is really only suitable in a bedroom and hardly worth it for HD. | |
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Smith6612
Premium
join:2008-02-01
united state
·FrontierNet Intern..
·Verizon Online DSL
 ·Dish Network
| haha... For some reason I knew this was going to happen. The TV they are giving is an inch smaller than both of my computer monitors, but hey, it is a TV so you can't complain. Otherwise, there hasn't been any news going around on why the TVs haven't shown up, so I can't help you guys out with info or anything. | |
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Sterling
IP Support Tier III
Premium
join:2003-05-30
Pittsburgh, PA | Re: haha... Hey now It's not Verizon's fault that Walmart ran out of those Vizio's  | |
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DoRight
join:2007-07-20
Mechanicsburg, PA
·Comcast
 ·Sprint Mobile Broa..
·Verizon FIOS
edit:
March 3rd, @07:21PM
| Verizon's response to this issue NEW ~ Letter to Customers / Sharp TV 4Q Offer
The response to Sharp TVs for the Q4 offer was overwhelming. The delivery dates from Sharp put many customers at the very outer end of our commitment (10 wks from selection online). That isn’t ideal – and it also assumes there are no delays. Verizon has come up with options to get their gift sooner. They can opt for the Magnavox 19” TV or change their selection to the $200 Best Buy gift card. Verizon is sending a letter to these customers this week with instructions on how to make a change.
Of course, the customer has the option of just waiting for the Sharp TV. But there is some risk that we may miss the 10-wk timeline.
If you want to change your selection, you will need to call the phone # in your letter and use the unique customer record code provided. Just follow the prompts to select the option you want.
The reps will not be able to make the selection for the customer – so the direction is to guide them to calling the # in their letter. | |
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| ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA
| Re: Verizon's response to this issue I had no option for the Magnavox...came home and found out my daughter had signed for it. No notification that the Sharp TV was out-of-stock or anything like that. The Magnavox retails above $350 and didn't get any suck reviews. It works just fine in the FROG for guests.
PFD | |
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anzolv
@verizon.net
| What a bunch of crap. You should try to call one of those numbers and see what happens. If You hold at least one hour and then do not get transferred to some other department that has nothing do do with the TV offer then you have just hit the lottery. Your reps are liars your system is broken. You should have prepared before the offer was made. I hope someone got fired!!!! | |
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ITsWrong
@verizon.net
| I know people who are still waiting since Oct for that letter. They are getting nothing but the run around from Verizon and thats now going on for 5 months. They won't fax or email that letter, so without it... these people have NO chance for anything. | |
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Fubar
@wideopenwest.com
| fios TV offer On October 25th fios was installed after 7 plus hours on the phone with the completely broken Verizon customer service department. I finally received the infamous letter with the password and code to order the Free TV on February 26th. Now we wait 6 to 10 weeks to receive the TV.By the way my bill always shows up on time. | |
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Rob A
Jets 19 - Steelers 16
Premium
join:2005-01-17
Pompton Plains, NJ | I'd just take the service... If it was offered! | |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs: | Hey VZ howabout saving the money ur blowing on the tv's and move in on at&t here and deploy fios here, since at&t's version is a joke and none of the cable co want to "compete" with anyone. | |
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waitingwaiting
@verizon.net | well... i got the letter then 2 months later, billing said i didn't even have a contract. I'm guessing that my tv will be delivered about the time hell freezes over. | |
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OblivionSA
join:2006-11-18
Hackensack, NJ
| 3+ months now... I signed their ToS on November 19th right in front of the tech that did the install. After getting my first bill I called to inquire about the letter and was told I had never signed up for the Triple Play. This was corrected, I signed the ToS again, and I was told I'd receive the letter in 3 weeks. It has now been well over 3 months since the initial sign-up and I have yet to receive the letter. I've got a friend who signed up 3 weeks ago and just got her letter on Saturday.
Calls to Verizon yield nothing but: "You'll get your letter in 3-4 weeks."
After the numerous problems I've had with the service to begin with, this is just icing on the cake. | |
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tmc8080
join:2004-04-24
Floral Park, NY
| Need I say it? Touting the benefits of fiber optics and getting caught in "RED TAPE" is no way to start a relationship with "NEW CUSTOMERS"... if it's this bad to begin with.. what happens when there are REAL problems, such as billing, service troubles, etc??
Now they're giving out digital cameras.. but the picture customers are seeing of the how the company does business isn't pretty... they need to fix it. | |
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incognito_2u
join:2005-03-15
Malverne, NY
·Verizon FIOS
| Not born yesterday, Two Billing cycles later, I got the old "We don't have you in our system"....PLEASE!!
This, even after I went to Verizon's "accept bundle terms" web site immediately after the install.
Makes me wonder who was cashing my checks then?? (sarcasm)
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"I want my FiOS TV!" | |
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grdh20
@verizon.net | I give up. Verizon should be investigated. Incompetence has led to fraud as far as I am converned. | |
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| sneumann55
join:2002-07-27
Yonkers, NY | Re: I give up. i don't know, mine went like advertised, small tv, but works well, i am glad it went smooth as i hate to call them.Period. Did i say i hate calling them?
by the way Did i say i hate calling them? | |
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| | mach_six
join:2002-05-09
Nutley, NJ
| Re: I give up. I hate calling them but if you got it installed after the 07 it seems those people are getting it sooner than people like me who got it installed during 07. I'm sick and tired of their long hold times. I swear I've been to the bathroom for a long sitting and still came back to hold music... | |
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FiOS Users Not Getting Promised Free TVs
Free TV Deal