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story category FiOS TV Bug Fixes Coming
New update should resolve some issues...
(old news - 12:04PM Wednesday Nov 28 2007)
tags: Video · business · telco · Verizon FIOS
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While Verizon's new FiOSTV guide (dubbed FiOSTV 2.0 around here) initially received a good reaction from our users, there are a number of annoying bugs in the system that have kept the service from being all it could be. Loud unit fans, video hiccups and other anomalies remind users this is still a relatively new service.

Our users have even created a FAQ listing the bugs. They also note that an update containing a slew of new bug fixes for the service has arrived in some markets.

Related:
  1. FiOSTV Tops Cable
  2. Sneak Peek At New FiOSTV Features
  3. Verizon Hints At FiOS Announcement Tomorrow
  4. 150 FiOS HD Channels in 2008
  5. Tracking FiOS TV Bundle Price Changes
  6. Verizon Bringing Internet Video To FiOS TV
  7. AT&T Completes Whole Home DVR Upgrade
  8. Verizon Strikes New Deal With MLB
Forums » FiOS TV Bug Fixes Coming
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX

It's not better, we dumped their MRDVR's and bought 2 TivoHD

Their menu system is overly complicated, hit left, press ok, hit left, press ok.. 13 times just to get to the VOD menus for HBO. When I turned it on in the morning it waits 5 minutes like it's booting up before it shows a picture.

Lets not forget that storage went from 160g to 38g for some people.

Perhaps the investment into a TivoHD is a bit pricey for people, but for 299 and a subscription fee you get HD shows you can watch and record from any of your HD Tivo's. You have tivo to go to put them on your pc, psp, ipod or dvd even. You can program it from your cell phone or a web page if you decide you need to setup a recording while away from home.

Maybe if CableCo's would quit dumping millions into crappy hardware and interfaces our bills would actually be able to come down. Tivo has proved they have the knowhow and ability to bring a great user experience, yet the cable companies like little kids just will not do the right thing.
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morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:

Re: It's not better, we dumped their MRDVR's and bought 2 TivoHD

speaking of, is comcast coming out with their tivo unit soon?

Ebolla

join:2005-09-28
Dracut, MA

Re: It's not better, we dumped their MRDVR's and bought 2 TivoHD

beta test to some cust/employees in new england now.
DMS1

join:2005-04-06
Carrollton, TX

said by morbo See Profile :

speaking of, is comcast coming out with their tivo unit soon?
Comcast don't have a TiVO unit. What they have is TiVO-sourced application software to run on the existing Motorola hardware. It will just be a remote upgrade for existing customers who choose to pay the extra.
Slight_Leak

join:2001-02-24
Jasper, IN

Insight Communications uses the same model, They are CRAP! I'm already on my second unit in two weeks. (My first unit would record programs, then when I wanted to watch them it was just a black screen) The menu system really sucks, I used to have a DirecTV tivo satellite reciever, and I wish I still did!
dualsub2006

join:2007-07-18
Newport, KY
·Vonage
·Insight Communicat..
·LINGO
·Cincinnati Bell
·RoadRunner Cable

Re: It's not better, we dumped their MRDVR's and bought 2 TivoHD

I was over at my sister's place over Thanksgiving for a little bird and pie. She is an Insight customer and had that exact box. I asked her about it because I am trying to decide between feeding DirecTV to the other side of my house or just do digital cable over there. My cable modem comes in over there.

She claimed to love it. She is a nurse and student and rarely watches anything that isn't on the DVR. I wonder if there is some difference between what you have in Jasper compared to what she has in Northern Kentucky. I would hate to sign up for a DVR that doesn't work.
DMS1

join:2005-04-06
Carrollton, TX

said by Slight_Leak See Profile :

Insight Communications uses the same model, They are CRAP! I'm already on my second unit in two weeks. (My first unit would record programs, then when I wanted to watch them it was just a black screen) The menu system really sucks, I used to have a DirecTV tivo satellite reciever, and I wish I still did!
You have to understand that each provider uses different application software on similar hardware platforms, so although the two boxes may look the same they will absolutely not work in the same way. Incidentally, I'm not aware of any other provider using the QIP64xx series DVRs that FiOS uses, though the DCT64xx and DCT34xx families do look similar.

DotMac
Shill H8r
Premium
join:2007-10-26
Huntington Beach, CA

Hmmm...

Maybe they can come up with a fix for the price increases.

v35_pilot
Whoops, there goes another AMU
Premium
join:2005-12-12
Fayetteville, NY
·ViaTalk
·Sprint Mobile Broa..
·Verizon FIOS

Hey, FiOS TV customers - Keep beta testing those units...

.. for us FiOS ISP customers still awaiting that magical video franchise license that allows Verizon to sell us their TV services, too.

By the time we get the franchise license in upstate NY those DVR units ought to be rock solid.
tmc8080

join:2004-04-24
Floral Park, NY

For now..

For now, JUST SAY NO TO FIOS CABLE_TV_SERVICE.
Fios Phone and Internet are relatively rock solid. TV, not so much. I speak from experience from those quirky motorola qip 2500's... total crap. Lost guide data, regularly needed to be reset.. and using the FIOS-Internet connection for guide & PPV data was simply unbearable. Even customer service reps didn't have lots of confidence in the service. They also were very nasty about customers canceling service.. by screwing up the bills too... That's no way to keep customers happy... they're lucky I didn't cancel the whole thing and go to to their competition. While it's possible customer service might be better for some, the service experience is not as advertised. Buyer beware.

chakey
Premium
join:2004-06-14
Gladstone, NJ
clubs:
·Verizon FIOS
·RCN CABLE

Re: For now..

I have had nothing but a good experience with Fios TV. Guide is still v1.0, have not had any of the above issues with my STB or guides.

Billing, on the other hand, is a total nightmare. Luckily, if you complain loudly enough about their incompetence, they give you a credit. So, let them screw up. I just have to make a phone call every month until they finally get it right! In the meantime, I'll enjoy the discounts!

NPGMBR

join:2001-03-28
Arlington, VA
·Verizon FIOS


edit:
November 29th, @02:26PM

My Experience

Did much the same thing here. I switched to FIOS in June and dumped my two TiVos for the VZ Homemedia DVR. Well, after having the VZ-DVR for three weeks I was very happy I kept my TiVos.

The most frustrating bug I encountered was when I attempted to delete like 3 or 4 shows one right after the other, the DVR would get mad and restart on me and I'd have to go and delete them all over again.

Then there was the very slow response of the satellite DVR when watching a recorded program in a room other than on the Homemedia DVR.

The DVR was also very choppy compared to TiVo which is extremely smooth and easy to navigate. Not so with the VZ-DVR. Funny thing was when I switched back to TiVo the VZ tech asked why and I asked him if he ever used TiVo......He said no and I said then you don't understand just how unrefined the VZ-DVR was. Don't get me wrong, its not bad, it just needs refinement.

Otherwise I love FIOS TV and INet
Forums » FiOS TV Bug Fixes Coming


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