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story category FCC To Stop Collecting Phone Reliability Data
What you don't know won't hurt you?
09:06AM Thursday Sep 04 2008 by Karl Bode
tags: fcc · business · telco · consumers
Tipped by nasadude See Profile
If you didn't know, the FCC is pretty cozy with the nation's largest phone companies, rarely meeting a merger or baby bell proposal they don't like, and generally working hard to protect baby bell revenue ahead of consumer interests. In their latest gift to the nation's largest phone companies, the FCC on Friday, against the will of consumer advocates, is expected to stop gathering information from AT&T concerning service quality, customer satisfaction and infrastructure investment.

According to the Wall Street Journal, similar proposals from Qwest and Verizon should be accepted soon. An AT&T spokesman tells the journal the company wants to "eliminate reporting requirements that are no longer necessary or [are] redundant," while consumer advocates argue that the data is helpful in painting a picture concerning service shortcomings. Smaller phone companies say they also find the data helpful. From the Journal:
Consumer groups and state regulators have objected to the proposal, saying the quality data are valuable. The FCC will open up a related notice of proposed rulemaking that looks at how to improve the collection of data on complaints and other issues from phone companies, including wireless and Internet phone providers.
However, in FCC parlance, "improving" something generally means a decade of intentional bureaucratic gridlock, the beneficiaries of which is usually the baby bells. This is, after all, an agency that has (some would argue intentionally) taken a decade to figure out that mapping broadband penetration in the United States is probably a good idea. Maybe you'll see improved service quality data collection, maybe you won't.

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Forums » FCC To Stop Collecting Phone Reliability Data
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

People Can Work Around This

At least for cell phones, just about every company provides a 15 to 30 day window in which a customer can test drive the service to make sure it works for them.
--
"At the moment of conception."
Steve B

join:2004-08-02
Seattle, WA

Re: People Can Work Around This

While I find this typical of the current FCC. I agree with you, the 30 day window for the carriers is more than enough time to test the carrier's performance. All the carriers in my area have 30 day windows except T-Mobile, they told me 14 days.
wentlanc
You Can't Fix Dumb..

join:2003-07-30
Maineville, OH
Sure, you CAN work around it. But why remove the spotlight from any utility service industry? Utility companies SHOULD be transparent to their customers.

cw

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Re: People Can Work Around This

said by wentlanc See Profile :

But why remove the spotlight from any utility service industry? Utility companies SHOULD be transparent to their customers.
Look at it this way, did that previous FCC oversight result in universally good cell phone service throughout every part of the USA in which someone might ever need to use a phone?

Of course it hasn't.

The customer knows exactly what sort of expectations he/she has of cell phone service, and the trial periods give the customer ample time to decide if a cell phone or a provider is good enough to suit their needs.
--
"At the moment of conception."
wentlanc
You Can't Fix Dumb..

join:2003-07-30
Maineville, OH

Re: People Can Work Around This

Nobody ever said that it caused any improvement in service whatsoever. What it DOES provide is the ability to look before you buy new hardware, port your number, etc.

Why is "good enough" good enough?

cw

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
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edit:
September 4th, @10:29AM

This isn't the end of collecting data. It is just the end of the current obsolete system in place today that is based on POTS landlines. The FCC at the same time is instituting hearings for new rules to replace the current system. From the WSJ article:
The FCC will open up a related notice of proposed rulemaking that looks at how to improve the collection of data on complaints and other issues from phone companies, including wireless and Internet phone providers.

The decision highlights a broader issue at the FCC, where data collection from phone and cable companies hasn't kept up with changes in the marketplace, as more consumers have switched to wireless and Internet phone services.

A majority of the FCC's five commissioners, including Chairman Kevin Martin, agree it is time to stop requiring the reports and overhaul the reporting rules instead, according to people familiar with their thinking.
--
My BLOG .. .. Internet News .. .. My Web Page
Ask yourself one question: 'Do I feel lucky?' Well, do ya punk?
nasadude

join:2001-10-05
Rockville, MD

only one reason to stop collecting data

to make it harder for consumers to make an informed choice.

if I was a business, I know I would love it if a potential consumer couldn't find out if I treated customers like sh1t.

nuff said.

CarterStClai
X-Out The W

join:2002-04-17
Sugar Land, TX

Re: only one reason to stop collecting data

You can type the word "shit" here.
nasadude

join:2001-10-05
Rockville, MD

Re: only one reason to stop collecting data

more fun to use "code". makes me feel 1337

besides, didn't your mom teach you not to use bad words?

Its a Secret
Rabidly yours
Premium
join:2008-02-23
Kelowna, BC
·Shaw

Re: only one reason to stop collecting data

said by nasadude See Profile :

more fun to use "code". makes me feel 1337

besides, didn't your mom teach you not to use bad words?

--
"In the future, that which is not mandatory will be illegal"

marigolds
Gainfully employed, finally
Premium,MVM
join:2002-05-13
Saint Louis, MO

No infrastructure investment data?

Doesn't the 911 field partly rely on that infrastructure investment data? Or will emergency response agencies be barred from releasing that information?
stevech0

join:2006-09-17
San Diego, CA
·RoadRunner Cable
·VoicePulse

Re: No infrastructure investment data?

I would hope that system reliability in the wireline phone business continues to be scrutinzed by the PUCs and FCC. Else the greedy shareholder driven TELCOs will let the 5 nines phone system we've enjoyed, esp. in dire times, degrade to what they have in Italy or Vietnam.
Forums » FCC To Stop Collecting Phone Reliability Data


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