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story category Did You Know: 'Smashed To Bits' Modems May Not Work
And other helpful tips from AT&T support...
(old news - 09:32AM Thursday Oct 23 2008)
tags: fun · hardware · Oddities
Tipped by cabana See Profile
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Not news but somewhat entertaining: staff member and modem killer cabana See Profile notes just how helpful AT&T's technical support website can be. In an exploration of how to diagnose a troubled modem, AT&T feels it necessary to inform users that modems may not work if they're "smoking," "melted and misshapen," or my personal favorite: "smashed into bits and pieces." You should be aware that modems may also not work when submerged in maple syrup, while embedded in an animal's digestive tract, or immediately following nuclear impact.

Update: Looks like AT&T read our report and removed all references to modems that are smashed to bits and pieces not working effectively. Customers with their modems in bits may now be forever confused as to why the device doesn't seem to work when plugged in.

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Forums » Did You Know: 'Smashed To Bits' Modems May Not Work
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OSUGoose

join:2007-12-27
Columbus, OH
clubs:

What!

But Mr Tech Support in India told me to reset my modem, so i kept baning it to reset it.
Austinloop

join:2001-08-19
Austin, TX

nuclear impact

Given my knowledge of "nuclear impacts", it definitely will not work immediately after said impact, nor is it likely to work at anytime after impact. Can anyone say EMP (Electro magnetic pulse)?

celeritypc
For Lucky Best Wash, Use Mr. Sparkle
Premium
join:2004-05-15
Caldwell, NJ

Re: nuclear impact

said by Austinloop See Profile :

Given my knowledge of "nuclear impacts", it definitely will not work immediately after said impact, nor is it likely to work at anytime after impact. Can anyone say EMP (Electro magnetic pulse)?
Hmmm, I think if you are near the site of a nuclear impact, EMP is the least of your problems.

OSUGoose

join:2007-12-27
Columbus, OH
clubs:

Re: nuclear impact

Hey Mom...

Why ami glowing green.

R4M0N
Brazilian Soccer Ownz Joo

join:2000-10-04
Glen Allen, VA

1 edit

Re: nuclear impact

Shut up and eat your food!

Jason Levine
Premium
join:2001-07-13
USA

Re: nuclear impact

Which of my five mouths on my three heads should I use to eat my food? (mmmmm.... Three-Eyed Fish! My favorite!)
xirian
Premium
join:2003-01-26
Beacon, NY
Mom! My Brocoli has faces!

blueeyesm

join:2003-09-05
Waterloo, ON
Because your pa thought we would be better off outside Vault 13!

R4M0N
Brazilian Soccer Ownz Joo

join:2000-10-04
Glen Allen, VA

Re: nuclear impact

Whoever doesn't get the reference, is not a gamer.

Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL

Am I the only one who thinks this is funny?

Personaly I think it shows a sense of humor...I've slipped little bits of whimsy into documents over the years, if only to see whether or not people read them.
jester121

join:2003-08-09
Lake Zurich, IL

Re: Am I the only one who thinks this is funny?

I love stuff like that too, except that in AT&T's case this make work its way into knowledgebase used by tech support, and eventually into their troubleshooting script.

battleop

join:2005-09-28
00000

I thought it was funny. I've done little things like this for years. What is sad is that sites like DSLR and The Consumerist pick this stuff up and blow it out of proportion because that energy was not spent on doubling connection speeds or cutting the price in half. In the end they will remove the content and probably fire the guy who did it so it looks like they did something important.

Tarheels Fan
Premium
join:2006-01-05

Re: Am I the only one who thinks this is funny?

Looks like your right about removing the content

SuperJoker

join:2005-11-21
Yermo, CA
·Verizon Online DSL
·Verizon west (ex G..

said by battleop See Profile :

I thought it was funny. I've done little things like this for years. What is sad is that sites like DSLR and The Consumerist pick this stuff up and blow it out of proportion because that energy was not spent on doubling connection speeds or cutting the price in half. In the end they will remove the content and probably fire the guy who did it so it looks like they did something important.
Oh this is too funny, AT&T reads what's here and removes the stuff that was a Joke and a good laugh.
--
Simple Nudity doesn't equal Sex or being Sexual in any way shape or form and is not obscene. It's the thoughts of the Religious Prude that's obscene and Ignorant as all Hell too.

ninjatutle
Premium

join:2006-01-02
San Ramon, CA
The author must be a fan of woot.com

dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA

DUH

ROFL!!!!

Modem is smoking... Ya Think?

Melted and Misshapen... naw.
--
Think outside the Fox... Opera

wenter99
Alpha Male
Premium
join:2003-12-09
Albuquerque, NM

Re: DUH

I guess they have to include those scenarios. Judging from some of the questions I see coming through the forums here, there are those out there who are truly clueless...
dentman42

join:2001-10-02
Columbus, OH
·AT&T Midwest

Re: DUH

said by wenter99 See Profile :

I guess they have to include those scenarios. Judging from some of the questions I see coming through the forums here, there are those out there who are truly clueless...
We had a user today that couldn't figure out why they couldn't type an "!" - after all, their Caps Lock was on, so they should have gotten "!" instead of "1"...

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

Gotta remember who the $15 DSL plans are getting

Former AOHell subs.

yock
TFTC
Premium
join:2000-11-21
Fairfield, OH

I'm curious...

Would they be okay if they were shot?
jester121

join:2003-08-09
Lake Zurich, IL

Re: I'm curious...

Depends on with what caliber (smashed to bits), and how recently (see smoking exemption above).

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

Be careful what you wish for... I had a guy that apparently shot his modem when the gun discharged in the garage. I inquired if anyone else was hurt and he didn't think so. I said I can hold the ticket for 24 hours to make sure first. He was pretty sure because the bullet hit the Kevlar plate behind it but didn't go all the way through.

I advised I don't think the modem will be under warranty at this point and he pretty much agreed. He said "Yea I wouldn't expect it to be" as he seemed kind of bummed about it (old 5260). I said "Well look at the bright side, the new 5100b's are $70 total possibly including the shipping and taxes. Least you will feel better you don't have to pay more than that and your vest." He agreed and said "Yea $70 seems reasonable there. "
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

R4M0N
Brazilian Soccer Ownz Joo

join:2000-10-04
Glen Allen, VA

The funniest one is...

Modem lights indicate hardware failure.

I mean... Really? A light indicating hardware failure may suggest a defective modem?

fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo
·Skype

Re: The funniest one is...

So if I bash the modem until the hardware failure light goes out, does that mean my modem hardware is no longer failed?
--
Tradition: Just because you've always done it that way doesn't mean it's not incredibly stupid. --despair.com

Jason Levine
Premium
join:2001-07-13
USA

Computer Stupidities

That reminds me of this Oldie-But-Goodie website:

Computer Stupidities
»www.rinkworks.com/stupid/

said by »www.rinkworks.com/stupid/cs_smoke.shtml :

Customer: "There are smoke and flames coming from my computer."
Tech Support: "Uh, hang up, unplug the computer from the wall, and call the local fire department."
Customer: "That's not the problem. I need to know how to do a backup. Fastest possible method."

--
-Jason Levine
Support a children's charity. Buy a calendar and/or a photo book. Shooting For A Cause
dentman42

join:2001-10-02
Columbus, OH
·AT&T Midwest

Re: Computer Stupidities

said by Jason Levine See Profile :

That reminds me of this Oldie-But-Goodie website:

Computer Stupidities
»www.rinkworks.com/stupid/

said by »www.rinkworks.com/stupid/cs_smoke.shtml :

Customer: "There are smoke and flames coming from my computer."
Tech Support: "Uh, hang up, unplug the computer from the wall, and call the local fire department."
Customer: "That's not the problem. I need to know how to do a backup. Fastest possible method."
Simon would've showed them how to backup to the Non Unwinding Linear Loop device...
(or maybe walked them through doing a "hot swap")

fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo
·Skype

Other Tips.

I've also heard that submersion in nitric acid is also a discouraged cleaning procedure for most modems--especially when they're still powered on. . .
--
Tradition: Just because you've always done it that way doesn't mean it's not incredibly stupid. --despair.com

Chuckles
Premium
join:2006-03-04
Saint Paul, MN

Why it's necessary.

It's sad people have to be told this. Too bad people don't have the sense to know it themselves. Someone probably complained that those symptons weren't on the website and said they were going to the attorney general.

Vchat20
Landing is the REAL challenge

join:2003-09-16
Warren, OH
clubs:

Re: Why it's necessary.

Agreed. It's probably the exact reason they put it up too. Sadly, we have those types on this planet where the absolute obvious escapes them and they need catered to not to mention have their diaper changed every other hour.

»www.youtube.com/watch?v=w3qFdbUEq5s


Need I say more?
--
I swear, some people should have pace-makers installed to free up the resources. Breathing and heart beat taxes their whole system, all of their brain cells wasted on life support.-two bit brains, and the second bit is wasted on parity! ~head_spaz
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: Why it's necessary.

<hyperbole>
The lady commenting is obviously aware of a very serious problem afflicting our industrialized world: dihydrogen monoxide!
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
patcat88

join:2002-04-05
Jamaica, NY

Re: Why it's necessary.

said by NormanS See Profile :

<hyperbole>
The lady commenting is obviously aware of a very serious problem afflicting our industrialized world: dihydrogen monoxide!
Oh no, a dangerous environmentally persistent industrial solvent.

Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
·Embarq

or on fire

I did SBC technical support when there was massive wild fires in California. We where given verbiage to read in the event that someone from a burnt up region called regarding the lack of DSL service. Apparently there was expectations that people whose complete neighborhoods where burnt to the ground would call irate that their DSL was down.

Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
·Comcast
·Charter Pipeline
·Comcast Digital Vo..
·AT&T CallVantage

Re: or on fire

said by Maxo See Profile :

I did SBC technical support when there was massive wild fires in California. We where given verbiage to read in the event that someone from a burnt up region called regarding the lack of DSL service. Apparently there was expectations that people whose complete neighborhoods where burnt to the ground would call irate that their DSL was down.
No kidding. This reminds me of the recent hurricanes in Texas and Louisiana. People in Texas were calling and posting that their services were down. Of course they were, an act of pissed off nature came blowing through and tore everything up!

Of course your services would be down. Days are a given, weeks, sure. Maybe even a few months.

People didn't seem to get this, when all around, some had no homes to even go back to.
patcat88

join:2002-04-05
Jamaica, NY

Re: or on fire

There is no excuse for not burying all the utility lines 35 feet underground in concrete. WW3 won't bring down the network.
matm347

join:2002-04-22
Pasadena, TX

Re: or on fire

Somewhat difficult to get cables that are 35 feet in cement to repair/add/remove.....think of the liabilities when such a hole is in someone's back yard and their kid falls in..
patcat88

join:2002-04-05
Jamaica, NY

Re: or on fire

A National Security Letter will take care of that very quickly. National Security comes before tort law. Nothing like loosing a gag ordered case (similar to Area 51).
badshot23

join:2004-10-05
Independence, MO

I worked tech support at TWC when hurricane Katrina wiped out New Orleans. We had one persistent caller who was absolutely certain that because she couldn't access Tulane University's website it was our (TWC's) fault, and we needed to get a tech out to her house NOW to fix it.

Ahh, sometimes I miss that job.

MrMoody
Carbon Based Lifeform

join:2002-09-03
Smithfield, NC

Instructions

Modem is not an aquarium decoration.
Do not put modem in the microwave.
Mad Mac

join:2003-03-10
Moorpark, CA

Typical.....

They couldn't even spell "automatically" correctly......

Cheechchong

@fluor.com

420

What do modems smoke?

Inquiring minds want to know.
patcat88

join:2002-04-05
Jamaica, NY

Re: 420

Marlbonet.

lead cable man

@swbell.net

Consumers are part of problem

They only add those ridiculous disclaimers because those have been known causes from consumers. I went on a trouble ticket once where the customer was pissed because his self install failed to get him up and running. I looked at his computer desk and saw the 2Wire sitting by itself on the desk with no cords plugged in. No power, no ethernet, no RJ11 from the jack. Then the dude becomes irate because the sales people told him it was "wireless".
sparky672

join:2006-04-03
Manhattan, IL

"Smashed to bits & pieces"

Looks like the best one has been removed.

»support.att.net/bellsouth/asp/co···ystemail

Geowil11

@cox.net

ha

this one made me laugh.

Used to work for AT&T in a Volt/2Wire call center. One of the things we were required to ask customers with wireless issues was if their area recently experienced a thermonuclear explosion. I only asked a customer that once, because it was such a stupid ass question. Got a few laughs out of the guy I asked it to though.

Pirate515
Premium
join:2001-01-22
Brooklyn, NY

Re: ha

said by Geowil11 :

this one made me laugh.

Used to work for AT&T in a Volt/2Wire call center. One of the things we were required to ask customers with wireless issues was if their area recently experienced a thermonuclear explosion. I only asked a customer that once, because it was such a stupid ass question. Got a few laughs out of the guy I asked though.
ROFL. Talk about retarded management (and I mean not just stupid, but retarded). I hope that the guy who you asked that did mention that if his area did experience a thermonuclear explosion, he would not be around to bust your balls about his wireless problem.
--
Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill...
dslfan

join:2006-02-02
Brooklyn, NY
·Verizon Online DSL

Smashed modem troubles

I see plastic parts on the floor part of the breadboard on the table. Some still inside biggest plastic piece. I also have ripped by hand wire next to the pc tower. At&T removed from the troubleshooting website that information. I'm now confused why doesn't the modem you know..... "work." I need to call the support line and ask for help in getting it to work. It might be they will walk me through. I hope they have steps on putting it back together.
dentman42

join:2001-10-02
Columbus, OH
·AT&T Midwest

Re: Smashed modem troubles

said by dslfan See Profile :

I see plastic parts on the floor part of the breadboard on the table. Some still inside biggest plastic piece. I also have ripped by hand wire next to the pc tower. At&T removed from the troubleshooting website that information. I'm now confused why doesn't the modem you know..... "work." I need to call the support line and ask for help in getting it to work. It might be they will walk me through. I hope they have steps on putting it back together.
Maybe when you call you'll get lucky and David will answer.

RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast


2 edits

Nuclear weapons make surfing the interweb tough

I think they meant Nuclear Detonation or Burst

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

I think the best I had

was the guy that called me from his fishing boat and he just got done swimming 10ft underwater to plug in his DSL modem in the jack and run a cable all the way back up into the boat. Guy calls up and says he doesn't have sync. I keep hearing this generator running in the background. We in the center got an alert that his area was out of power and out of service because the C.O. was underwater and they evacuated.

You would think this would make sense... Ok stop right there now folks.

So he's just upset that his DSL isn't working. He's got power the modem is plugged into the generator and the laptop is on battery currently. When he told me that he swam all the way down with a phone cord to plug the jack into the wall and found out he had no sync (keep in mind his electric meter is underwater as well!). I advised him that his area was out of service till the water recedes, the office that had his DSL was currently underwater and they had to evacuate. Were sorry they lost the battle with water. Apparently the sandbagging didn't help.

Now I have expletives being yelled at me, and why and this is a crap service and all this other stuff.

Which I guess I should have expected.

I don't think I ever will understand why.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest

Re: I think the best I had

When you get someone truly that stupid, you have to play with him a bit.

Ask him if he used the waterproof cable.

Ask him to try plugging it into other jacks. Tell him the generator emits interference that blocks the DSL signal and so he needs to turn it off. Etc


--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

Re: I think the best I had

said by KrK See Profile :

When you get someone truly that stupid, you have to play with him a bit.
well I could have gave you the guy that thought the DSL signal was responsible for killing his computer, the only friend he ever had.

Yea that ATM packet and that SYNC signal. It kills the VIRTUAL FRIENDS!!!
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Re: I think the best I had

OMG You're the bastid who laughed when my computer was killed by DSL!!!


David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

I have heard some doozies over the years. there was even the one where here's how it went.

Me: "How many lights are currently lit on the modem ma'aam?

her: I think there is like 50 lights... he he he (this he he he would get annoying after a while)

me: (Line's in sync, can ping it, it's responding, just no movement of traffic) So what happens when you try to connect with the PPPoE software.

(I hear a faint and a really, really loud crash over the phone).

me: hello? ma'aam?! ....... hello?

(I hear snoring now...)

End result: NO accessing ticket till morning suspect E/U has to sleep it off.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
dslfan

join:2006-02-02
Brooklyn, NY
Poor guy getting calls from not the brightest bulbs!
Forums » Did You Know: 'Smashed To Bits' Modems May Not Workpage: 1 · 2


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