According to TVInsite, Cox Communications' telephony offerings are thrilling consumers (though the article makes no mention if the survey is independent or conducted by Cox). The survey indicated that 97 percent were not likely to switch to another provider, and 94 percent said they would recommend the service to a friend. Cox now claims that 578,000 customers use their telephony services, and that in the areas that first saw the service, they are seeing thirty percent adoption rates and forty percent profit margins.