 
dadkins
Go For It
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| 3:00 to 5:00 That is what my CDV install was scheduled for on June 1st.
Tech called at 8:30 AM to confirm appointment and asked if he could come earlier... HELL YEAH!
I told him, "Come by now!"... he did!
Yeah, Comcast is great *here*!
Looks like they are expanding it to other areas... you'll see. 
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Think outside the Fox... Opera | |
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Phattieg
join:2001-04-29
Jacksonville, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| Re: 3:00 to 5:00 I will love it when they have GPS, because you best believe I'll have access to track them, and the company will too. SO no more "quick stops" home, and no way to lie about what you're doing. Contractors need to be included. My location has always used 3 hour windows though, except in those "boonies" type areas, with 1/4 to 1/2 mile distances between each house, and for those areaS, I agree, if there is only 1 call in that area, and the houses closer to town have more activity, then yeah, you'll have to wait. Don't move so far away from civilization and expect the same service, because it costs too much to operate with an available tech doing nothing all day.
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. | |
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| mglunt
join:2001-09-10
Fredericksburg, VA | I guess comcast users can expect a larger than normal price increase this year. | |
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telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA | Re: 3:00 to 5:00 you should change your name to mglum
poo poo | |
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lol
@qwest.net | I guess comcast users can expect a larger than normal price increase this year...
lol, u catch on quick don't cha | |
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NPGMBR
join:2001-03-28
Arlington, VA
 ·Verizon FIOS
| I was supposed to have VZ FIOS installed June 2nd. Tech called my work number on that day before (after hours) to tell me that he needed to cancel the install and gave me a number to call to reschedule. Of course I didn't find all this out until I called VZ on Monday morning.
A new installation date was set for June 6th. Tech arrived as planned and began the install. About an hour into it, hes having problems gaining activity on the line so he goes to the CO to check things out, comes back 15 minutes later and says that he can't make the install because the fiber coming into my building is not properly installed.
Now keep in mind that I placed my order with VZ in late May when I knew where my new apartment would be, so they had a month to ensure things were ok. I needed to have internet access by June 17th because thats when I was scheduled to continue taking classes after my move. I take courses through the University of Phoenix and the entire schedule is online, exams and all.
When I called VZ to reschedule the install, they told me they could have someone out on June 19th, two days after class started. Overall thats not a big problem because the first three days of class are dedicated to reading and answering discussion questions(DQ). I figured I could answer the DQs and print off my reading assignments at work.
I'm being patient right now because I can handle this little disruption but if they can't get things working this time, then I'll have to go with Comcast, who will charge me almost 12 dollars more than VZ. Funny thing is when I called Comcast and told them that VZ was charging me less for more service the Comcast rep didn't even try to match VZs price so I said I'd just be patient and give VZ time to get it right because I'd prefer to give my money to VZ for trying hard to gain me as a customer as opposed to Comcast who won't even offer to match VZ's price.
Oh and VZ is giving me free installation and a free first month of FIOS for the delayed installation. | |
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Premium
join:2001-11-28
Wilmington, DE | Re: 3:00 to 5:00 Not to burst your bubble dude, but installation and the first month are free for everybody if you order online. | |
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NPGMBR
join:2001-03-28
Arlington, VA | Re: 3:00 to 5:00 Well I didn't order on-line so no bubbles burst here. I'm glad I don't have to pay for either because I was originally scheduled to pay for both and thats a plus no matter how you look at it! | |
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Lordicon
@comcast.net
| dadkins...
I also had a really great experience with Comcast. I recently moved into new apartments and upon move in I was given a piece of paper that had a contact number for a senior sales\install tech that was assigned to my apartments. So I called this guy up the next day and told him I wanted to transfer my account and modify my services (I was calling from work, about 9:30am) and when I got home (around 5:30pm) my cable was working and so was the HSI. I was shocked....couldn't believe it. Now granted I had everything hooked up (which he asked), but still, it was tight. No having to leave work early to meet the install tech, no having to call Tech Support to have my modem provisioned. It's nice having a painless experience with your local broadband provider. | |
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| powaking
join:2003-02-18
Fall River, MA | Re: GPS Detects... Had swapped out from Digital phone to CDV. Tech came early, worked out on the pole, came in, setup new modem and hooked up phone within an hour. No issues at all and downloads are much faster too. | |
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dadkins
Go For It
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| Re: GPS Detects... said by powaking  :Had swapped out from Digital phone to CDV. Tech came early, worked out on the pole, came in, setup new modem and hooked up phone within an hour. No issues at all and downloads are much faster too. SAME, aside from the pole... underground here.
Works like a champ and took all of 20 minutes.
Yeah, I netted +300kbps on the upload PowerBoost too!
Bummer, huh?
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Think outside the Fox... Opera | |
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Phattieg
join:2001-04-29
Jacksonville, FL
·Verizon Wireless B..
·Sprint Mobile Broa..
| Re: If TimeWarner wants to improve... said by PhoenixDown :a) Fix the congestion issues we're experiencing in nyc b) Why does it take 5 tech dispatches to proove there's an issue in YOUR network? Why isn't tier 3 tech support being advised of issues that are impacting a significant # of users. One rep states that they are getting hammered with calls daily, another rep can't find any tickets impacting my area. Hello? Not to pick on you, but in cable companies, Tier 3 is national, Tier 2 is the people who tell the local NOC they are getting "annoyed" by the calls coming from nodes X Y and Z... I hope you're being calm each time you call them, and keeping logs of times, dates, and more importantly, ping plots. You should easily convince them (if your calls are handled internally, not by outsourcers) to notify a maintenance tech of the issue, so he can be at the node testing at the times you have the issue. Be sure to do an ipconfig for your default gateway, and ping the hell out of it, that way you know the congestion is local, and not another issue with a specific router. Just trying to help, because if it is serious enough, they will already know about the issue. It's likely if it's node congestion, then their digital phone/VoIP customers will be suffering too. Just food for thought. P.S. When they say digital phone is "on a different signal" they really mean "your digital voice IP is provisioned with QoS, so if your internet is congested, it's packets will get thru, but fail to mention that "if your node is congested, your phone will suck too, because they share the same frequency".
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. | |
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| dsless
join:2001-05-16
Pittsburgh, PA | Re: Comcast service calls always good for me My road is a new development so it is not on a GPS. But with the 2 installs I have had with comcast I have always requested they call 1/2 before so I can come from work. They always called before arriving. | |
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PolarBear
The bear formerly known as aaron8301
join:2005-01-03
Riverside, WA
·CableOne
| Re: Comcast service calls always good for me Your road cannot NOT be on a GPS. The global positioning satellite system will tell you where you are on the globe no matter what. GPS works by coordinates, not by road maps.
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A computer lets you make more mistakes faster than any other invention, with the possible exceptions of handguns and Tequilla. -- Mitch Ratcliffe | |
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RIRWIN1983
join:2005-08-30
Columbus, OH | Re: Comcast service calls always good for me And it would show that the tech was off in the middle of a field, because the GIS maps probaly arnt updated yet. Shoot my work isent even on the map yet and we've been open for almost a year. | |
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viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL
·Bright House
| Took them this long Wish Brighthouse would improve there customer service. Brighthouse time window is from 8am to 8pm. The techs are suppose to call 30 minutes before showing up but not all techs do.
It took Comcast this long to figure out there customer service was bad? They should of done this a long time ago. | |
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| Done_Posting
Shoot to kill
Premium
join:2003-08-22
Toledo, OH
·buckeye cable
| Re: Took them this long said by viperpa33s :Wish Brighthouse would improve there customer service. Brighthouse time window is from 8am to 8pm. The techs are suppose to call 30 minutes before showing up but not all techs do. It took Comcast this long to figure out there customer service was bad? They should of done this a long time ago. I wonder whether Brighthouse or Comcast techs know the difference between "there / their / they're" or that "should of" makes no sense?
Relax. I'm just giving you a hard time. 
- Tate
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Happiness is an OC-48 in your basement... | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| Re: Took them this long You can't be kind about this sort of thing. Have you seen the movie Idiocracy?
It starts with people who can't tell the difference between 'to' and 'too' and pretty soon we have a President whose only qualification is that he can spell 'President' | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| said by viperpa33s :should of Just like our public schools should've placed a greater emphasis on grammar and language....like teaching the difference between 'should of' which doesn't mean anything and 'should've' a contraction of should have. | |
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viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL
edit:
June 12th, @02:20PM
| Re: Took them this long Holy smokes, you got to be that picky kapil? | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| Re: Took them this long Yes. Like I said, I can't be kind about this kinda' stuff. It's a slippery slope.
Today it's confusion between 'your' and 'you're' and tomorrow you'll want to sue the city because you tripped over a rock in the park.
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koitsu
Premium
join:2002-07-16
Mountain View, CA
edit:
June 12th, @11:28AM
|  GPS seems a bit overzealous
Is there any way to determine if the GPS tracking stuff will be applied to problematic employees/contractors and not just "random people"? I suppose deploying it randomly might be more "fair" per se, but not nearly as effective.
Comcast should use the GPS devices as a way to keep problematic workers in check, and not micro-manage techs.
As I've mentioned in a previous news post about Comcast increasing their efforts to provide a more reliable service, I'd gladly give up GPS tracking workers for a decent 24x7 NOC that knows what the hell they're doing, and keeps CSRs informed as to outages or any issues which might crop up (and they happen daily, believe me; I work in a NOC. :P)
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Making life hard for others since 1977. | |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Re: GPS seems a bit overzealous said by koitsu :GPS tracking your employees or subbed contractors? This seems excessive. I'm not sure I'd want to work for/at a place which tracked my whereabouts. If youve got a route of 10 jobs then during a given day you should be at one or on the way to one. Im not sure thats excessive? Take your lunch where ever and when ever. But if you dont want your company to know that your last three jobs went down and you spent the last two and half hours at home.. then there are other issues.
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CableFAQ.org/Technicians Unplugged
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| | xplicitmind
join:2006-02-15
Middletown, NY
edit:
June 13th, @09:54AM
| Re: GPS seems a bit overzealous No actually the GPS systems are built into the Vehicles. I work for RAB Communications who sub-contracts work for TWC and COMCAST, that is how its done at my company. And as for it being random, that's how it is, we just had new trucks delivered to the company and out of the 5 we got, 3 had GPS on them. Although the GPS is used to track the employees, its not JUST for that, it also alerts our company when Techs are speeding which is always better for a company especially when its YOUR vehicle being used. Not to mention the nice little insurance discount for the Vehicles. Also on a flip side, all of our Tech's carry GARMIN or MAGELLAN GPS units so we can find those houses that are in the boonies ... heh go figure, we're a subcontractor and we do better work then actual TWC techs (But not all, some TWC Techs are good. )
Xplicit | |
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mikef1
Mike
join:2004-10-28
Littlestown, PA
| Hire more employees before tracking them
Had a 1pm-3pm appoint, dude doesn't get to my house till after 5pm. Not really his fault, he is given 4 installs to do in that 1-3 time period. I was the third on the list. He left my house around 7 to go to his last call. Guy was on the phone on hold for 45 minutes waiting to talk with someone to activate the HD channels on my box. Guy was quitting later in the week, I don’t blame him.
When they overload their techs with calls and then the techs have to wait on hold forever to activate stuff spending money on gps devices is a waste.
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mike
HouseOfMike | |
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| ace1974
join:2007-06-09
Goldsboro, NC
| Re: Hire more employees before tracking them Techs missing appts will never change, They are severly overloaded with jobs and appt times, Most of the time they have no control over missed appts, It's the greedy cable companies that keeps pushing and shoving work down the techs throats just to get their numbers up..As long as the numbers are looking good they dont give two shit's about the customer or the field techs | |
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| | MR_FLAT_TOP
join:2007-04-20
Denver, CO
·Comcast
| Re: Hire more employees before tracking them reply to ace1974
It's the greedy cable companies that keeps pushing and shoving work down the techs throats just to get their numbers up..As long as the numbers are looking good they dont give two shit's about the customer or the field techs
I agree with ace1974.
The bottomline is a HAPPY employee, is a HAPPY customer, and a HAPPY customer means more customers.. More customers means more money, which makes everyone HAPPY!!! | |
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chanur
Premium
join:2001-02-26
Colorado Springs, CO
|  Always good to try harder
I just need to talk to him about what was going on with the node in the neighborhood, he had helpful, knowledgeable and informative - Comcast would be proud, he gave me all the details I wanted "except" an ETA when the problem would be resolved.
It's to bad I need to roll a truck just to verify Comcast knows there is an issue... but it works. | |
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Anonymous
Premium
join:2004-06-01
IA | GPS Wow marketing dept can make everything look good. | |
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Comcast's New Customer Service Efforts
Comcast service calls always good for me
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