 
Camelot One
Premium,MVM
join:2001-11-21
Austin, TX
clubs: | And ours? So, where's the BBR "I'm a Comcast PR man" thread? I know we have some.....now's your change to introduce yourselves! | |
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 | nasadude
join:2001-10-05
Rockville, MD
 ·Comcast
| Re: And ours? said by Camelot One  :So, where's the BBR "I'm a Comcast PR man" thread? I know we have some.....now's your change to introduce yourselves! doesn't matter where they monitor. they need to fix the root cause of the complaints, not make the complainers "feel better".
it's a hell of a lot cheaper to monitor twitter, etc. and try to placate the loudest voices than it would be to actually fix the problems. | |
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| | moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| Re: And ours? said by nasadude :doesn't matter where they monitor. they need to fix the root cause of the complaints, not make the complainers "feel better". it's a hell of a lot cheaper to monitor twitter, etc. and try to placate the loudest voices than it would be to actually fix the problems. Stop the thread. Everything that needed to be said has been said.
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| | MrSpock29
join:2008-02-09
Hammonton, NJ
| Re: And ours? said by BabyBear :said by Camelot One :So, where's the BBR "I'm a Comcast PR man" Yeah where did Rick go?  Got a hankering for a Rick Roll!  With the granny pic, someone not knowing the story behind it might think Comcast hires elderly ladies as techs. Hmm, Speaking of Rick Rolled wonder if Comcast will feature "Never gonna give you up" in one of thier 'singing customer' commericals.  »youtube.com/watch?v=EeuEMeg8eQE | |
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Camelot One
Premium,MVM
join:2001-11-21
Austin, TX
clubs: | Re: And ours? I guess I'm just getting too old, but I just think the Rick Roll crap is just plain stupid. Who decided it was funny? | |
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| | | | MrSpock29
join:2008-02-09
Hammonton, NJ
| Re: And ours? said by Camelot One :I guess I'm just getting too old, but I just think the Rick Roll crap is just plain stupid. Who decided it was funny? I saw the vote on CSPAN...........It was down party lines.  | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | How many people here get calls? It's great that they are monitoring social networking sites, but how about monitoring here and showing more of a presence? | |
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DaveNJ
No Fear
join:1999-09-01
New Jersey | Re: How many people here get calls? or just listening to there customers ? | |
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| battleop
join:2005-09-28
00000 | Would you want to post on a site that loves to bash you? | |
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tigers
join:2001-01-14
Irmo, SC
| I think it's more a PR move than anything Comcast I think is engaging more in PR damage control here than anything else. What're the chances that anything would really get done if you didn't have the audience of somebody like Arrington?
»fishbowl.pastiche.org/2008/04/19···ainwreck
Here are some direct quotes from the “comcastcares” Twitter account, all from the last twenty-four hours.
* “I do hope we will be able to change any negative perception” #
* “I hope we can change your perception.” #
* “I hope I can change your perception of Comcast!” #
* “How can we change your perception?” #
When a phrasing like this is (a) so unlike normal speech, and (b) repeated so often, it’s pretty clear that it’s being used as a matter of policy. Some meeting was had to whiteboard the perfect response that sounds concerned and proactive, but admits absolutely no fault on the part of the carrier. | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·ViaTalk
·AT&T DSL Service
| Re: I think it's more a PR move than anything said by tigers :Comcast I think is engaging more in PR damage control here than anything else. What're the chances that anything would really get done if you didn't have the audience of somebody like Arrington? » fishbowl.pastiche.org/2008/04/19···ainwreckHere are some direct quotes from the “comcastcares” Twitter account, all from the last twenty-four hours.
* “I do hope we will be able to change any negative perception” #
* “I hope we can change your perception.” #
* “I hope I can change your perception of Comcast!” #
* “How can we change your perception?” #
When a phrasing like this is (a) so unlike normal speech, and (b) repeated so often, it’s pretty clear that it’s being used as a matter of policy. Some meeting was had to whiteboard the perfect response that sounds concerned and proactive, but admits absolutely no fault on the part of the carrier. There is alot of "hope" in those direct quotes. I guess they have never read "Hope is Not a Strategy". | |
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| | | SilverSurfer
join:2007-08-19
edit:
April 21st, @04:57PM
| Re: I think it's more a PR move than anything said by en102 :Perception is never reality anyways... Sure it is. Lather. Rinse. Repeat. Just ask the Bush Administration. There are still a hell of a lot of Americans still believe Iraq was responsible for nine eleven. Seven years of saying anything enough times/PR the hell out of it and people start to believe.
That's SOP for any product as well. It's why we have commercials. And lastly, "perception" is precisely why it is far cheaper to hire some shill to monitor the blogosphere and polish turds than it is to actually address and resolve problems. Comcrap is merely taking a cue from numerous orgs (TSA, in particular)who have already hired a FT schnook to shovel the shit and pretty it up. | |
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mattyx
@level3.net
| Not just twitter I posted a complaint on getsatisfaction.com (a more traditional space for service complaints), and I am currently working with exec cust service to fix my 5 month old issue.
Unfortunate that it takes a post to get action, but at least it's possible.
Plus you dont have to hold...
/m/ | |
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woody7
Premium
join:2000-10-13
Torrance, CA | pffft..... If you honestly made a good faith attempt to resolve the issues, explained your policies etc,etc you wouldn't have to spend time on your "image".
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BlooMe | |
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| Timmn
join:2000-04-23
Tinley Park, IL
| Re: pffft..... Comcast has had a "negative image" with me for quite some time now. They would be better off improving their service(s) and their customer support, their "image" would then take care of itself.
The biggest problem is, that for many people, it's either Comcast or nothing, so Comcast can offer services that are better than nothing. | |
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hehe
@lsllp.com | Is this story the same as about 2 weeks ago? Is this story the same as about 2 weeks ago?
I know I have read this before! | |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
edit:
April 21st, @06:29PM
| So this makes HOW many times that . . . Comcast has attempted to change their image? Not the way they actually DO business, mind you . . . just their image? This is just going to continue to be "business as usual" . . . more Comcast spin. | |
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BabyBear
Keep wise ...with Night-Owl
join:2007-01-11
| Re: So this make HOW many times that . . . said by newview :______ has attempted to change their image? Not the way they actually DO business, mind you . . . just their image? This is just going to continue to be "business as usual" . . . more ______ spin. It does seem pretty standard now a days. Taking out Comcast from your quote you could plug in a whole bunch of names.
AT&T, RIAA, MPAA, Best Buy, and on and on and on.  | |
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comcastcares
join:2007-11-20
Philadelphia, PA
| ComcastCares We do monitor all websites, including the Broadband Reports! It has always been one of my favorite spots, even before working for Comcast. We do recognize that we need to improve the service we provide and we are working to do just that. This is a small part of that effort.
Thank you for all the feedback!
Frank Eliason | |
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TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast
| Re: ComcastCares said by comcastcares :We do monitor all websites, including the Broadband Reports! Thank you for all the feedback! Frank Eliason In 6 years with Comcast HSI sevice, only 2 times did I have to escalate a problem past the 1st line support. And both times when I contacted the "Comcast Executive Complaint Center" the problem was resolved in less than 24 hours.
»Comcast High Speed Internet »How do I contact the Comcast Executive Complaint Center?
Comcast Executive Complaint Center, and they will address your issue within 24 hours.
They can be reached at: 215-665-1700
They are listed as:
Comcast Cellular Communications
1500 Market St
Philadelphia, PA 19102-2100
(215) 665-1700
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My BLOG .. .. Internet News .. .. My Web Page | |
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Adam20
Premium
join:2007-07-19
Sarnia, ON | Re: ComcastCares I really love that picture, im just waiting for the time that one of the grannies down here do that to Ma Bell, then I will have it framed and put on my wall:) | |
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BabyBear
Keep wise ...with Night-Owl
join:2007-01-11 | Awwwww, I'm all warm & fuzzy inside. | |
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gsm
join:2004-09-29
Renton, WA | chinatelecom I miss china telecom  | |
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joeblow
join:2007-07-14
Knoxville, TN | too funny They been trolling here on the Comcast HSI forums for a while.Mention it and you' ll get a nice PM from your mod. Not really surprised by it it(Comcast). I mean it is the internet why notuse it to further your cause. | |
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b10010011
Whats a Posting tag?
join:2004-09-07
Bellingham, WA
·Comcast Formerly ..
edit:
April 21st, @05:56PM
|  Comcast monitors BBR forums too!
Well eventually someone claiming to be from Comcast contacted me through IM on here. I was a little weary but they gave me a phone number, I called and it indeed was a Comcast regional manager.
Within 20 minutes a Comcast truck rolled up to my house, trouble shot and fixed the problem. | |
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MrChupacabra
Premium
join:2003-03-26
Florida
·Bright House
 ·Cingular Wireless
| Re: Comcast monitors BBR forums too! I know of several comcast employees that would troll here looking for patterns to problems. Mainly cause folk were not told enough of whats going on to be useful on the phones. Can't fix what they wont tell you is broken after all.
Glad I left that place. Real sad how they treat the front line employees there. The fact that you had a regional manager trolling on here and sticking his neck out knowing how corporate handles 'unauthorized' help being done is pretty impressive though.
Hope he didn't get fired for it.
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Hello boys and girls, I'm back! | |
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| | joeblow
join:2007-07-14
Knoxville, TN
| Re: Comcast monitors BBR forums too! When I was in contact with corp. they where quit interested in where I was getting info like, "alotta of people where having packet loss problems". I never really bit on to it just aluded to reading forums and such. There was a comment made by them the second time that empolyees were not susposed to represent themselves on forums. Which I found ironic since I felt at that time they were hiring or ecouraging people to cover for them(Comcast). | |
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crapmac
Good 'ol Cali.
join:2007-05-03
California
·Comcast
| Great new features! ...soon they'll monitor our telephone lines (a service transfered from/shared with the NSA), voicemails, emails, television viewing and DVR recording, and maybe they'll even place microphones on the cable boxes for "faster customer support"!
Gee whiz, that'd be swell!
that's going to be Comcast in 2016... and we'll have no say about it...
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Out with the old, in with the Antique!
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"Hey, have you heard the song... 'Bomb Iran?' *bomb, bomb, bomb, bomb, bomb, Ir...* n - never mind..." - John McCain | |
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Comcast Monitoring Twitter For User Complaints
