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story category Comcast Invisi-Caps Rediscovered
Digg, Slashdot say hello to 2003...
(old news - 01:23PM Monday Aug 27 2007)
tags: bandwidth · cable · Comcast
With the recent scuff-up over Comcast's alleged efforts to derail BitTorrent seeding, the company's long-standing practice of booting customers for using too much bandwidth has received renewed attention years after we started talking about it back in 2003.

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The operator has a not-so-secret bandwidth consumption limit that varies from market to market. Should you consistently pass this secret limit, you'll receive this letter telling you you should cut down on your usage.

Neither the letter nor Comcast's AUP specify how much usage is too much, in part because it varies depending on local network congestion. User forum complaints suggest it ranges from as low as 35GB to as high as 500GB per month.

This was a much bigger deal back when Comcast still advertised their service as unlimited (see insert), but it's still a popular gripe among forum posters and news reporters every time someone new realizes the limit exists. The company insists this cap only impacts "one-hundredth of one percent" of their users.

Related:
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  2. Comcast: The New Broadband King
  3. Comcast's Faster Speeds Have Many Users....Downgrading?
  4. Martin, Comcast, Continue Lover's Feud
  5. Comcast To Offer Bandwidth Use Tracker In January
  6. Comcast: 50Mbps Now Available In 20% Of Markets
  7. Comcast Mum On New Bandwidth Tracker
  8. New Comcast Throttling System 100% Online
Forums » Comcast Invisi-Caps Rediscovered
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MrMoody
Liberal Capitalist

join:2002-09-03
Smithfield, NC

Yawn.

Yawn.

CoxCable4
Temp banned from BBR more then anyone

join:2002-10-02
PwnZone

Re: Yawn.

why don't they just offer a business class tier which offers truely unlimited transfer?

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·Site5.com
·AT&T Midwest
·Comcast

Re: Yawn.

said by CoxCable4 See Profile :

why don't they just offer a business class tier which offers truely unlimited transfer?
I agree. However, even a business class tier for $20 more a month would be a stretch. Even if it did tout unlimited use.

SlickEnW
Premium
join:2003-01-21
Seattle, WA
clubs:
·Comcast

But you're forgetting the point;

These days there are legitimate purposes for an average home user to use a substantial amount of bandwidth (Netflix Downloads? PodCasts? Gaming? VoIP?).

Why should average joe user have to sign up for a business account if he/she isn't using it for business purposes ??

A better question.

Would you trust comcast to make the distinction between "Business Bandwidth" usage and "Residental Bandwidth" usage, who will instantly assume that the home user should only send and recieve e-mail and browse "The Fan" on their homepage?

Not saying your wrong on this one, just opening the box.
ricep5
Premium
join:2000-08-07
Jacksonville, FL
·Comcast Formerly ..
·AT&T CallVantage
·AT&T Southeast

said by CoxCable4 See Profile :

why don't they just offer a business class tier which offers truely unlimited transfer?
Comcast does offer business class. The tiers start at $79 and top off at $169 a month. You should contact your local Comcast sales office and ask to speak with a business sales rep.

However don't expect to see any SLA's over and above what they offer residential. The only 'bonus' is there is no cap and they have better upload speeds.

I had an outage that lasted a day and a half due to power failure at a node. They blamed the utility. The other outage lasted 2 hours was a DHCP problem at a business class only boundary router in Atlanta.

milldoggin

@integraonline.net
I agree, *yawn*
Kearnstd
Elf Wizard

join:2002-01-22
Mullica Hill, NJ
gaming really doesnt eat that much bandwidth in itself, even with Ventrilo/Teamspeak i dont think a gamer sucks much more then a person using VPN and VOIP.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

Fox McCloud
Ron Paul Enthusiast

join:2006-07-23

Are they still....

Advertising their service as unlimited? Also, if their service isn't unlimited, they should advertise it as such, and also state the caps for that local market...
theeinstein
Premium
join:2003-07-31
Fernandina Beach, FL

Re: Are they still....

Agreed... Some one should drag there sorry butt to court! false advertising. That is pathetic!

PolarBear
The bear formerly known as aaron8301

join:2005-01-03
Riverside, WA
·CableOne

said by Fox McCloud See Profile :

Advertising their service as unlimited? Also, if their service isn't unlimited, they should advertise it as such, and also state the caps for that local market...
True, but also stated over and over again for the last few years, and very unlikely to change.
said by theeinstein See Profile :

Agreed... Some one should drag there sorry butt to court! false advertising. That is pathetic!
Now that they no longer tout it as being "unlimited," it is not false advertising. It's simply deceptive and a lousy way to treat your customers.

Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:

I have never in my life

seen anyone complain of being booted for downloading only 35gigs in a month.

300 gigs..that's a different story.

Isn't someone who downloads that much and expects Comcast to give it to them for 43 bucks a month similar to someone who visits an "all you can eat" chinese buffet for lunch..and proceeds to attach a chain to the back of their pickup..and the restaurants buffet table..and proceeds to drag the whole counter home with them?

But then, they come back and say.."but you told me it was all I could eat."

Seriously, can we get real here? 300 gigs..in a month.

No isp owes that to anyone for these kinds of prices and comcasts tos clearly says that if you affect their network to the detriment of other users..they can cut you off.

And, I'm glad they do that..for the benefit of those of us who don't abuse the network like that.

Many people have other options. Get cable and a backup DSL line. Use both if you think you're going to come close to these limits.

Or, pay for a T1 line. Cough up the few hundred a month and pay for what it is you're asking for.

I seriously think that BBR should put an end to this continual nonsense about this issue. And recognize that for 43.00 a month..no isp has an obligation to give someone that much usage.

300 gigs a month. Many of us won't use that in our entire LIFETIMES.

Much less in one month.

Can we get real?

Thanks.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic!

nklb
Premium
join:2000-11-17
Ypsilanti, MI
clubs:

Re: I have never in my life

$43/month? all told, I pay around $63 each month and that's for just the cable internet connection and no tv.

It's a shame there are no competitors in my market. Comcast is very unreliable and expensive here, but it is my only option.
--
for all your Linux questions

Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:

Re: I have never in my life

said by nklb See Profile :

$43/month? all told, I pay around $63 each month and that's for just the cable internet connection and no tv.

It's a shame there are no competitors in my market. Comcast is very unreliable and expensive here, but it is my only option.
You have the option of lowering that bill to 43.00. It's your choice that you don't.

And, even if it is 63.00 honestly, do you think that 2.00 a day is too much to ask for a company to provide you with all this connectivity at these kinds of speeds?

2.00 a day barely covers the cost of a soda these days.

This is one of the biggest values in the market today IMO.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic!
TheGhost
Premium
join:2003-01-03
Lake Forest, IL
clubs:

Re: I have never in my life

said by Rick See Profile :

said by nklb See Profile :

$43/month? all told, I pay around $63 each month and that's for just the cable internet connection and no tv.

It's a shame there are no competitors in my market. Comcast is very unreliable and expensive here, but it is my only option.
You have the option of lowering that bill to 43.00. It's your choice that you don't.

And, even if it is 63.00 honestly, do you think that 2.00 a day is too much to ask for a company to provide you with all this connectivity at these kinds of speeds?

2.00 a day barely covers the cost of a soda these days.

This is one of the biggest values in the market today IMO.
Option to "lower" only if you subscribe to cable TV, which costs another $50-$75 a month. BTW, I consistenly ding phone companies for requiring phone service as well.

At Work

@tds.net

Huh? All this connectivity? That's what they're there for... Connectivity... Gone are the days of 1 computer in the house. Now people have multiple computers, Xboxes, iTunes, WoW, PSP, DS, and all the other network devices pulling data off of one home connection. This is the future. "Connectivity" is not a wonderous thing. It is a commodity, and the providers are scared that people think of it this way. It's not magic, nor is it special. Sorry "Comcast" Rick!
LeftOfSanity

join:2005-11-06
Felton, DE

Re: I have never in my life

said by At Work :

Huh? All this connectivity? That's what they're there for... Connectivity... Gone are the days of 1 computer in the house. Now people have multiple computers, Xboxes, iTunes, WoW, PSP, DS, and all the other network devices pulling data off of one home connection. This is the future. "Connectivity" is not a wonderous thing. It is a commodity, and the providers are scared that people think of it this way. It's not magic, nor is it special. Sorry "Comcast" Rick!
Thats like saying, i just hooked up my light system (for my legal Linux Distro's, errr I mean my legal TOMATO plants, and got a 50 in plasma, why did my electric bill go up? I remember 25 yrs ago they said it was unlimited use?

ComcastStinks

@rr.com

I was in the same boat as you paying $61.95 a month for internet only with Comcast. .....But life got better as soon as I got traded to time warner. The price got lowered to $44.95 and the speed increased to 7M/512! Ahhhhh,Life is better without Concast!

N3OGH
Will it all be Obama's fault now?
Premium
join:2003-11-11
Philly burbs
·Verizon Online DSL

Bad analogy.

The Chinese buffet is described as "all you can eat" and not as "all you can take.

Now, if I get there at 9 AM, and gorge myself all day long, and stay until they close, there really isn't anything they can do.

If after 4 or 5 hours, they come over and give me the boot, I'm gonna be a little pissed....
--
Petty people are disproportionably corrupted by petty power…

Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:

Re: I have never in my life

said by N3OGH See Profile :

If after 4 or 5 hours, they come over and give me the boot, I'm gonna be a little pissed....
lol..that's truly hysterical.
Do you often sit at all you can eat buffets for 5 hours?

And, the analogy is a perfect one IMO.
For someone to even come close to downloading 300gigs per month, It's as if they're sitting at that buffet for 10 hours a day.

Again, we need to get real here and realize that no company owes this much to a customer for these kinds of prices.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic!
Asmodeus

join:2004-05-26
Spring Valley, CA

Re: I have never in my life

maybe you need to get real... ever heard of the phrase, "truth in advertising"...? if any isp says they have unlimited (and unasterisked) usage, then it is what it is... the presumption that you don't think someone should have 300gb of downloads or hell, even uploads is none of your concern... if comcast offers it and someone takes advantage of it, then what is the issue...? also, it's none of your business what someone does with their internet account now is it mrs. cravetts...?

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·Site5.com
·AT&T Midwest
·Comcast

Re: I have never in my life

said by Asmodeus See Profile :

maybe you need to get real... ever heard of the phrase, "truth in advertising"...? if any isp says they have unlimited (and unasterisked) usage, then it is what it is... the presumption that you don't think someone should have 300gb of downloads or hell, even uploads is none of your concern... if comcast offers it and someone takes advantage of it, then what is the issue...? also, it's none of your business what someone does with their internet account now is it mrs. cravetts...?
Comcast has not advertised unlimited internet usage for over 3 years now.
kinglou0

join:2006-06-05
Federal Way, WA

Re: I have never in my life

said by Nightfall See Profile :

said by Asmodeus See Profile :

maybe you need to get real... ever heard of the phrase, "truth in advertising"...? if any isp says they have unlimited (and unasterisked) usage, then it is what it is... the presumption that you don't think someone should have 300gb of downloads or hell, even uploads is none of your concern... if comcast offers it and someone takes advantage of it, then what is the issue...? also, it's none of your business what someone does with their internet account now is it mrs. cravetts...?
Comcast has not advertised unlimited internet usage for over 3 years now.
Bull crap, the most recent promotion(s) advertising high speed says unlimited. The commercial is the ones featuring the roommates who schedule their internet time because they 're on DSL. During the ad, Comcast mentions it being unlimited service.
If Comcast wants to be weasels, why don't they just start saying unlimited access not service?
LeftOfSanity

join:2005-11-06
Felton, DE

Re: I have never in my life

said by kinglou0 See Profile :

said by Nightfall See Profile :

said by Asmodeus See Profile :

maybe you need to get real... ever heard of the phrase, "truth in advertising"...? if any isp says they have unlimited (and unasterisked) usage, then it is what it is... the presumption that you don't think someone should have 300gb of downloads or hell, even uploads is none of your concern... if comcast offers it and someone takes advantage of it, then what is the issue...? also, it's none of your business what someone does with their internet account now is it mrs. cravetts...?
Comcast has not advertised unlimited internet usage for over 3 years now.
Bull crap, the most recent promotion(s) advertising high speed says unlimited. The commercial is the ones featuring the roommates who schedule their internet time because they 're on DSL. During the ad, Comcast mentions it being unlimited service.
If Comcast wants to be weasels, why don't they just start saying unlimited access not service?
must be your market. Pics please or it didn't happen.

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·Site5.com
·AT&T Midwest
·Comcast

said by kinglou0 See Profile :

said by Nightfall See Profile :

said by Asmodeus See Profile :

maybe you need to get real... ever heard of the phrase, "truth in advertising"...? if any isp says they have unlimited (and unasterisked) usage, then it is what it is... the presumption that you don't think someone should have 300gb of downloads or hell, even uploads is none of your concern... if comcast offers it and someone takes advantage of it, then what is the issue...? also, it's none of your business what someone does with their internet account now is it mrs. cravetts...?
Comcast has not advertised unlimited internet usage for over 3 years now.
Bull crap, the most recent promotion(s) advertising high speed says unlimited. The commercial is the ones featuring the roommates who schedule their internet time because they 're on DSL. During the ad, Comcast mentions it being unlimited service.
If Comcast wants to be weasels, why don't they just start saying unlimited access not service?
Link to proof in writing please.

braynes
Premium
join:2005-03-14
Waterville, ME
·Great Works Internet
·RoadRunner Cable
·Verizon Online DSL

Hey RR how it going?
In most cases I am in agreement with you, What in your Opinion
is CC obligation to the Billing Account under the "TOS".(Please do not tell me to read it I asked for Opinion.
Thanks Bruce

PS just nosy I do not have them.

soldatenhund

@bell.ca

Actually it is a bad analogy. This very thing happened to a friend's football team. They were eating at a chinese buffet on Dundas just south of Erin Mills in Mississauga.

The owners told them to leave, they refused, he called the cops. The cops showed up and asked what the problem was after which he told the manager never to call him for that again and to let them finish eating.

If you advertise a service and then can't provide it, that is called false advertising and is a poorly constructed business model. You don't blame the consumer because YOU didn't believe , think it would be used to its fullest or more importantly plan on honouring your advertisement which oddly enough seems to be acceptable practice. Lie to people them blame them for following through on YOUR promise.
LeftOfSanity

join:2005-11-06
Felton, DE

Re: I have never in my life

said by soldatenhund :

Actually it is a bad analogy. This very thing happened to a friend's football team. They were eating at a chinese buffet on Dundas just south of Erin Mills in Mississauga.

The owners told them to leave, they refused, he called the cops. The cops showed up and asked what the problem was after which he told the manager never to call him for that again and to let them finish eating.

If you advertise a service and then can't provide it, that is called false advertising and is a poorly constructed business model. You don't blame the consumer because YOU didn't believe , think it would be used to its fullest or more importantly plan on honouring your advertisement which oddly enough seems to be acceptable practice. Lie to people them blame them for following through on YOUR promise.
Link to local paper article or I call BS

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast

said by N3OGH See Profile :

Bad analogy.

The Chinese buffet is described as "all you can eat" and not as "all you can take.

Now, if I get there at 9 AM, and gorge myself all day long, and stay until they close, there really isn't anything they can do.

If after 4 or 5 hours, they come over and give me the boot, I'm gonna be a little pissed....
And that is exactly what most of those places do. Even "all you can eat" has limits.
--
--
Internet News
My BLOG
My Web Page
Digitalis

join:2006-01-19
Princeton, NJ

Re: I have never in my life

My father once went to an "all-you-can-eat" restaurant with a rather corpulent friend. When the friend went back for fourths, the cook served him and said, "And THAT is all you can eat."

Cabal
Premium
join:2007-01-21
Boston, MA

said by N3OGH See Profile :

Bad analogy.

The Chinese buffet is described as "all you can eat" and not as "all you can take.

Now, if I get there at 9 AM, and gorge myself all day long, and stay until they close, there really isn't anything they can do.

If after 4 or 5 hours, they come over and give me the boot, I'm gonna be a little pissed....
You don't really exist, right? I'm starting to lose all hope for society.
--
Anonymous posts are ignored. If you wish to be heard, speak for yourself.
Interested in open source engine management for your Subaru?

N3OGH
Will it all be Obama's fault now?
Premium
join:2003-11-11
Philly burbs
·Verizon Online DSL

Re: I have never in my life

Yes, I really do exist. I also venture a guess I've done more for society in the past 10 years than you have, but I don't know you, so I won't sling arrows your way.

Like I'm actually sitting in a restaurant someplace eating for 5 hours. I believe this is the point of the discussion where I slap my forehead and say DUH.

I stand by my statement that his analogy was a bad one. He compares chaining a pickup truck to a buffet and dragging it off, to abusing your broadband internet connection.

One is a blatant, overt theft (The chain and truck thing). The other is a matter of semantics and judgement that changes from system to system.

Look, I'm not bashing Comcast. I'm not a heavy user of my internet connection, and if I download 2 songs from iTunes a month, that was a heavy month for me.

But, everyone knows it's illegal to drag a buffet away with a chain and a truck. Everyone KNOWS it's theft. Comcast doesn't tell you what the cap is, so until you violate it, you don't know.

Now if Comcast set a limit, told you not to cross it, and you repeatedly did, well then shame on you. You were forewarned and you did as you shouldn't.

Comcast has every right to regulate the use of their private network and to be sure a select few individuals aren't ruining the experience for everyone else.

But, you can't punish people for breaking rules you don't lay down. The cops can't write you a speeding ticket where the limit isn't clearly posted (in PA at least). If it's not in the contract, they can't hold you to it.'

Clearly spell it out, and put it in the contract. Then come down like a sack of rocks on the ones that don't do as they are told.

It's as easy as that...
--
Petty people are disproportionably corrupted by petty power…

AnotherGuy

@york.com

Re: I have never in my life

How is the consumer expected to keep their usage non-abusive if they don't have a definition of abuse? For the people who would define abuse as "That which causes degradation for other users", how exactly do you accomplish non-abusive use? I can tell you how I attempt to do this. I run QoS to throttle my connection back to the point where I only occasionally add 1 millisecond of latency between my cable modem and anything else. I Ping my gateway, ping Yahoo, and I am not adding latency for myself. This way, I should see the impact of my usage before any one else would.

Responsible traffic shaping at the ISP would be difficult to even notice, and would end my need to throttle my connection, which I only do to be sure I am not dragging the neighborhood down. I am a responsible netizen.

The definition of abuse needs to be stated by the ISP. If it is stated as something similar to "Don't negatively impact other users", and I am doing everything that can be done on this end of the wire to be sure I am not abusive per their definition, I should have nothing to worry about, right?

I did about 80GB of transfer this month, and I put in real effort to make sure that my usage doesn't impact anyone negatively, using everything I can use on my end of the wire. Someone tell me, am I abusing my connection? If so, explain to me how I would go about knowing if I was abusing it, beyond what I am already doing.

And why should I bother when my ISP won't help?

djrobx

join:2000-05-31
Valencia, CA
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
·DSL EXTREME

I think very few people really have an issue with Comcast clamping on 300GB/month usage. The problem is the limit isn't specified anywhere, so what really constitutes abuse? 10GB? 100GB? 1000GB?

That said, I'm not really a fan of the hard caps that people seem to be clamoring for. When they do get set, they're usually ridiculously low (see Cox for example and their 40GB limit).

That's why I much prefer automated FAP/traffic shaping systems to control bandwidth consumption if it's necessary. Then users can't walk out with the whole buffet, yet the end user doesn't need to worry about getting natsy phone calls.

Budo7
Budo7
Premium
join:2005-03-22
Edgewater, MD
·Verizon FIOS

Re: I have never in my life

Some months I go over 300 gigs, and others maybe 3 gigs. It depends on what I am doing. I do some stuff for a game company, and when we are hot and heavy into testing, I may download a new build each night, at 2-5 gigs a night. As with most things, they come in 3 so when I am testing it is usually 3 games at onces. So I can go over 450 a month. I have lol however I have never been cut off, nor have I gotten a letter.
I may have 1 month in 3 that I download that much, but it happens. So I have no complaints with Comacast.

major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Mission Viejo, CA
clubs:

said by Rick See Profile :

300 gigs a month. Many of us won't use that in our entire LIFETIMES.

Much less in one month.

Can we get real?

Thanks.
I'm glad that you chose to appoint yourself as universal speaker for everyone under every circumstance, Rick. Just because you personally do not ever foresee yourself using 300 gigs does not mean that nobody else ever will. It largely depends on personal circumstances and/or employment.

Secondly, if Comcrap doesn't want complaints then they should stop advertising the service as an all-you-can-eat buffet, and, instead inject some truth in advertising:

Comcast: Secret bandwidth caps based entirely on subjective and arbitrary conditions.

The day ISPs like Comcrap start that advertising campaign and including it in the AUP in specific terms is the day you can appoint yourself universal speaker for broadband.
--
The Toll


Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:

Re: I have never in my life

said by major marco See Profile :

I'm glad that you chose to appoint yourself as universal speaker for everyone under every circumstance, Rick.
I must have missed the part where I appointed myself that.
What I said was many of us don't download 300 gigs in our lifetimes...much less in one month.

I must have also missed the part where comcast advertises their service as an all you can eat buffet.

You seem hell bent on twisting not only my words..but Comcasts TOS as well.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic!

TheOneFiber

@verizon.net

Re: I have never in my life

As stated by so many people, the amount of bandwidth usage is highly dependant on what your form of employment, and conditions at home are. I work from home....and as such I have 3 computers and 2 servers on 1 network running through a 6th computer to monitor use among other things. Depending on what I'm doing, I might use 16gb in a day, or 16 mb of bandwith. I personally think Comcasts service is craptastic due to the fact that it's overpriced; $70 for what I got, plain ol' internet access, and a top speed of actually 3mb/s, not the advertised 7, which was the reason I switched to fiber.

SkellBasher
Yes Sorto, I'll take my Prozac

join:2000-10-22
North Tonawanda, NY

If Comcast (or any provider for that matter) cannot support the bandwidth allocations that they sell, they need to revisit what exactly it is they are selling.

Telling people they have an 8Mb pipe is ludicrous if they cannot use it.

You pontificate that 300GB/month is excessive. Let's do some math.

An 8Mb pipe transfers roughly 1MB of data each second. So, to reach 300GB, it will take 307,200 seconds at full transfer rate, about 3.5 days.

Taking a month of 30 days, that's 720 hours, 43,200 minutes, or 2,592,000 seconds.

That says that if you fully used that 8Mb pipe for 11.85% of the time available to you, you'd pull 300GB of data.

Can Comcast users then only pay 11.85% of their bill? I doubt it.

Residential ISPs historically oversell bandwidth on the assumption that not everyone is using it at a given time. Dial-up ISPs have ranged from 16-1 to 8-1 , depending on the company and when you looked. I don't know what our number was in the Adelphia days, but I'm pretty sure it was less than 8-1.

Comcast had two choices. They could have lowered their maximum per connection speed down from 8Mb to a level more consistent with the engineered capabilities of their network. This would have precluded the need for these arbitrary transfer limits. The other choice was advertise this wonderful 8Mb service, and give people shit about it if they happened to be in the minority of customers who tried to use what they are paying for.

They chose the latter.

I won't dispute that $50 for a home residential pipe is a good deal. When breaking it out on a per Mb basis, I pay significantly more on any of my OC's or DS3s. I also don't question Comcast's right to put controls in place to prevent users from becoming a detriment to other subscribers. (Although I strongly disagree with their flat out blocking of Bittorrent on the false assumption that all BT traffic is illegal P2P.)

However, Comcast is irresponsible by advertising and signing up people for a service that has restrictions which are not disclosed until after someone is a customer, and by not clearly defining those restrictions at any point.

This is no different than a dealer putting restrictions on a vehicle after the contracts have been signed, or speed limit signs with question marks on your local highways.

Their non-specific , non-disclosed transfer limits will never stand up in court if they are ever challenged, since a consumer cannot be held responsible for terms of usage that aren't defined. (IE, you can't break a law if the law isn't spelled out.)

Your assertion that 300GB a month is more than one would use 'in a lifetime' is absurd. The internet is content; spend a couple of hours with a college kid spending time on Facebook and Youtube, and see how much data gets moved. It adds up faster than you think.

See 6 replies to this post
xrobertcmx
Premium
join:2001-06-18
Sterling, VA
clubs:
·Comcast
·EarthLink

I don't think the complaint is that they kick people off for massive usage. In my case at least, the complaint is that they won't say what the limit is. I have Comcast, until FIOS is installed, and yes, I download stuff. Not a lot, but enough that I worry about it.
--
Retaking our country one election at a time.
AquaBlaze
Premium
join:2004-02-02
Encino, CA

said by Rick See Profile :

300 gigs a month. Many of us won't use that in our entire LIFETIMES.
Many porn collections would beg to differ.
chris123

join:2002-07-23
Highland, IN
·AT&T Midwest

said by Rick See Profile :

seen anyone complain of being booted for downloading only 35gigs in a month.

300 gigs..that's a different story.

Isn't someone who downloads that much and expects Comcast to give it to them for 43 bucks a month similar to someone who visits an "all you can eat" chinese buffet for lunch..and proceeds to attach a chain to the back of their pickup..and the restaurants buffet table..and proceeds to drag the whole counter home with them?

But then, they come back and say.."but you told me it was all I could eat."
Nope.. More like All you can eat for 10.99 then when you go up for the second plate they say, we didn't think you'd eat that much, sorry you have to leave.

Its not about how much bandwidth these guys are using, its all about some hidden limit. Its deceptive to sell a service without an upfront specified limit which is in fact limited.

I suggest you guys switch to sbc er att. I use a boatload of bandwidth and have yet to hear a single peep from them.

T1 service in comparison to broadband stinks. Yes you get more upload speed generally but you only get a fraction of the download speed. With sbc dsl now I'm getting 6/608 or four times the download and a third of the upload. Plus even in the cheapest areas of the US we spend 400.00 per month for a t1.
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see my SBC Review @ »Review of AT&T Midwest by chris123
notwrth10

join:2007-03-03
1001EB

I stopped at the title folks, besides he needs to work on that bit torrent throttling his employer decided to implement.

I am going to guess it was a big payday for Rick See Profile when they implemented that?

Said at team meeting:

big boss: "So rick, we just throttle this bit-torrent thing and our bandwidth problems go away?"

rick: Yes sir

big boss: thank you rick, you have always served us well. Here have this bonus on us!

rick: pleasure doing business with you!
Kearnstd
Elf Wizard

join:2002-01-22
Mullica Hill, NJ

well they should specify what excessive use is then, running torrents pinned out constantly(legal or illegal ones) is clearly more transfer then someone running 3 wow accounts, ventrilo and 128kbit netradio stream 18hrs a day.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

lt_wentoncha
Red6

join:2002-05-12
000000
Well, to end this "continual nonsense" Comcast should just publish their caps limits.

See 7 replies to this post

yulek

join:2000-12-25
Alameda, CA
clubs:

said by Rick See Profile :

300 gigs a month. Many of us won't use that in our entire LIFETIMES.

Much less in one month.

Can we get real?
check out amazon's s3 service and jungledisk and others who use it. i back up to jungledisk. i have 50GB of data that i backed up to jungledisk (photos and music (legit, thank you) mostly). a full backup to jungledisk would be 400Gbs. oops.

nklb
Premium
join:2000-11-17
Ypsilanti, MI
clubs:

Doesn't matter what percentage of their userbase is affected

It won't matter to you what the percentage of the userbase affected is if YOU are the one who loses connection because of this.
--
for all your Linux questions

See 6 replies to this post

Chuckles
Premium
join:2006-03-04
Saint Paul, MN
·Comcast

the limit.

You find out the limit when you exceed it and have the option of lowering your usage. don't worry about it until you get the letter. simple huh?
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kustomerservice.net

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest

Re: the limit.

said by Chuckles See Profile :

You find out the limit when you exceed it and have the option of lowering your usage. don't worry about it until you get the letter. simple huh?
From the forums, people get the letter, cut their usage dramatically, and still get terminated.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)

kingbobo

join:2003-01-21
Atlanta, GA

Limits?

Let's see...You can have this 12mb/sec Ferrari but you can only drive it in this little bity parking lot. Where's the AUTOBAHN?????

AstroBoy

@comcast.net

Re: Limits?