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story category Cable Install Comes With Free Sewage
When installs go very, very wrong...
09:46AM Sunday Oct 12 2008 by Karl Bode
tags: business · cable · install · trouble
Tipped by beerbum See Profile
There's instances where broadband installs go wrong (maybe some crushed azaleas or a giant hole burned in your fence), and then there's the install that goes very wrong, like a recent Comcast install in Woodstock, Georgia that resulted in a homeowner's home being flooded with raw sewage. An installer with Madison Communications managed to drill -- and run coax through -- a sewer line, causing an estimated $15,000-$16,000 in damages -- highlighted via this slide show. Never seen sewage bubble up from behind a wall coax jack? Now you have.

Related:
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  2. Unions Want Improper Cable Grounding Inspected, Too
  3. And Here Come The Broadband Industry Job Cuts
  4. Bright House Slams Verizon On FiOS Grounding
  5. Charter Owns 20% Of Cable Industry's Debt
  6. Charter To Cut 75 Jobs
  7. CableCARDS Not Doing So Well
  8. Viacom Threatens To Pull Content Offline
Forums » Cable Install Comes With Free Sewage
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pabster

join:2001-12-09
Waterloo, IA

Hey, that's what they sell insurance for :)

This kind of stuff actually happens all the time. Not necessarily raw sewage but contractors damaging homeowners' property and what not is pretty routine. Keeps the insurance folks in business.
wev567

join:2006-02-25
Pittsburgh, PA

Re: Hey, that's what they sell insurance for :)

said by pabster See Profile :

This kind of stuff actually happens all the time.
In all trades. A plumber once connected a sewer main for a new house to an underground telco conduit run. Talk about a dirty phone call...

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

said by pabster See Profile :

This kind of stuff actually happens all the time. Not necessarily raw sewage but contractors damaging homeowners' property and what not is pretty routine. Keeps the insurance folks in business.
Just so you know, most standard homeowner's insurance policies do not cover sewage backups. You have to purchase that coverage separately.
--
"At the moment of conception."
gmoney_indy

join:2004-01-29
Fishers, IN

Re: Hey, that's what they sell insurance for :)

Only thing is this wasn't a sewage backup. It was sewage leaking on the way out, caused by a 3rd party fuckup. It most certainly is covered by most standard homeowner's policies.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest

said by pabster See Profile :

This kind of stuff actually happens all the time. Not necessarily raw sewage but contractors damaging homeowners' property and what not is pretty routine. Keeps the insurance folks in business.
The contractor's insurance agents, anyway.

This is an example why you should licensed and bonded contractors... if they screw up, you need it fixed and in all likelyhood your homeowner's insurance will not cover it because it was caused by a contractor.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI

Re: Hey, that's what they sell insurance for :)

Homeowners insurance will cover it even if it was caused by you. They in turn go after the contractors insurance. Well, if they so desire.

ctceo
Premium
join:2001-04-26
South Bend, IN
clubs:
or forces them out.
Emiya

join:2006-03-30
Southington, OH

Another Comcraptic install.

I've seen some crappy installs but this takes the cake. I'm sure there are a lot of puns to go with this one. Thanks again Comcast!
beerbum
Seriously..
Premium
join:2000-05-06
Here!
·Comcast

Re: Another Comcraptic install.

said by Emiya See Profile :

I've seen some crappy installs but this takes the cake. I'm sure there are a lot of puns to go with this one. Thanks again Comcast!
I guess here is one family who can truthfully say that they have real shitty service...

{rimshot}
--
---
Religion is a crutch, but that's okay... humanity is a cripple.
GameGuy369

join:2004-07-09
Olathe, KS
clubs:

Re: Another Comcraptic install.

said by beerbum See Profile :

said by Emiya See Profile :

I've seen some crappy installs but this takes the cake. I'm sure there are a lot of puns to go with this one. Thanks again Comcast!
I guess here is one family who can truthfully say that they have real shitty service...

{rimshot}
I wasnt gonna laugh. I failed.
MADx

join:2005-05-25
Richmond, IN
It takes the saying COMCRAP to a whole new level

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
Comcast Cable TV forum thread on this topic:

»Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage
Hellrazor

join:2002-02-02
Abyss

said by Emiya See Profile :

I've seen some crappy installs but this takes the cake. I'm sure there are a lot of puns to go with this one. Thanks again Comcast!
Get it right... 2nd hand cake


Default_Uzer

join:2006-02-13
Springville, NY
clubs:

Disgusting

Why was the coax installed through a drainage pipe in the first place? There wasn't ANYWHERE else to run the line or what?

koitsu
Premium
join:2002-07-16
Mountain View, CA

Re: Disgusting

said by Default_Uzer See Profile :

Why was the coax installed through a drainage pipe in the first place? There wasn't ANYWHERE else to run the line or what?
We'll probably never know. We can speculate for weeks, months, years, but I doubt there will ever be an honest answer provided by the individual who did the install.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest

said by Default_Uzer See Profile :

Why was the coax installed through a drainage pipe in the first place? There wasn't ANYWHERE else to run the line or what?
Installing jack in kitchen--- drills through the wall---- and right through the main sewer pipe in the wall. Then he fishes the cable through the wall (AND through the sewer pipe) and installs the jack. Of course the cable makes a great natural blockage point for the line and from that point forward sewage is leaking around the co-axial into the wall cavity and down the sheetrock and under the kitchen cabinetry.... starting it all rotting, mold, mildew, etc.

I can see accidentally hitting the sewer line. It was PVC. What I can't see is fishing the cable though the sewage pipe and not noticing anything wrong.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

Zen6

@rr.com

Years ago when I was in the biz I used to see this sort of thing all of the time. Usually a homeowner instructed some poor contractor where to drill, and the end result was a damaged water pipe or cut power wires. People, if you want it done right remove the drywall and run all new phone/cable to demarc. Have a reputable contractor do the work, or you will find a diminished home value when it comes time to sell.
Bottom line is people are too CHEAP to do it the right way.

mrchris
America the pitiful
Premium
join:2002-10-01
North Babylon, NY
It's Comcast's cheap-as-fuck policies on X installs in Y hours for contracters. Give them a break already, working under stress is never fun!

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Disgusting

Welcome to typical big corp practices.
All corp/businesses attempt to keep (dictate) metrics
--
Canada = Hollywood North
Mr Matt

join:2008-01-29
Eustis, FL
·Comcast

Some technicians hate to do wall pulls.

Many technicians do not want to do a wall pull to install inside wiring. There is a risk of damaging electrical wiring or puncturing something. This incident is a perfect of an accidental puncture of a hidden pipe. Many years ago a "professional" installing something in a private home drilled through a Natural Gas Line. Unfortunately the installer failed to find a way to shut off the gas before the Ka-Boom. (Ka-Boom quoted from Marvin the Martian, Looney Tunes 1966.)

Unit649
I B U, Who U B?
Premium
join:2000-01-22
Stockton, CA
·Comcast

Re: Some technicians hate to do wall pulls.

There have been multiple times too where work crews around here have had to do digs in many places, had a USA survey done, which located everything correctly, and they STILL hit stuff like this.

Considering he had to do this kinda blind, its not shocking it happened-though you would wonder why he was drilling an AO under a kitchen sink. I don't know if I would suggest locating a TV near that area. My mom has a TV in her kitchen, but we put it away from the stove and sink purposely since you probably don't want it near water (its electric) and not near the stove (which can shoot steam and other stuff into the air when cooking). It seems like a very unusual place for an AO.
Ahrenl

join:2004-10-26
North Andover, MA

Re: Some technicians hate to do wall pulls.

Perhaps that's where the only power was as well.

Brooklyn

@optonline.net

Is that even comcast work?

The cable coming through the PVC doesn't look to be crimped with compression end. I think they just attached a Comcast cable to their home depot wanna be cable and tried to call the blame on the cable co.

ninjatutle
You can keep the "change"

join:2006-01-02
San Ramon, CA
·AT&T U-Verse

Re: Is that even comcast work?

They were compression fittings.

jchambers28

join:2007-05-12
Alma, AR

cable install

I had a cable install a few years ago go south. The tech drilled a hole threw my water heater. What a mess they had to pay for a new water heater it was in a basement. The water went into a floor drain i was lucky.

Meandyouowehim

@comcast.net

Comcast instals.

Ha ha ha ha ha... If you are a Comcast employed installer then you are covered by THEIR insurance. If you are a self employed contractor and many are then you probably work for a little dinky Jo-Blow cable contracting company that has a contract with Comcast.

These guys are off the street guys who happen to have a truck or a van and go out with someone "experienced" for about two weeks to learn how to be installers.

Now granted, cable work ios not rocket science and just about anyone with mechanical skills can do the work but there are some really stupid guys out there who KNOW how it should be done but since they get paid by the job and a particular job is going to take them 3 hours they'll take the easy route and do a crappy job just to get it done and get on to their next job.

When you work for Comcast as an employee you probably go out with about 5 jobs for the day but if you're a contractor you go out with 15 jobs a day because the contract rate is so low you need 15 jobs to make a decent wage for the day. Problem is it puts everyone in hurry up mode so contractor4s usually do the worst the work. Now that's not to say ALL contractors do the worsrt work. When I was worked for Comcast and DirecTV as a contractor I saw some really crappy jobs that were done by the "inhouse guys."
rob316

join:2005-10-17
Carteret, NJ

COMCRAPSTIC

All I can say this story is COMCRAPSTIC

hurleyp

join:2000-06-20
Ottawa, ON
·Rogers Hi-Speed

What's next?

Yee-uck!

Seriously, though... One of these days, one of those clowns will drill into a high-voltage conduit. That'll make a raw sewage leak look like a stroll in the garden.
--
"I reject your reality and substitute my own."
patcat88

join:2002-04-05
Jamaica, NY


edit:
October 12th, @03:52PM

Re: What's next?

said by hurleyp See Profile :

Yee-uck!

Seriously, though... One of these days, one of those clowns will drill into a high-voltage conduit. That'll make a raw sewage leak look like a stroll in the garden.
Double insulated drill with plastic case

ninjatutle
You can keep the "change"

join:2006-01-02
San Ramon, CA
·AT&T U-Verse

Installing some cable today

I'm running some cable today for my mother place. I barely know what I'm doing. Now this article has gotten me shaking

Too many things can go wrong when drilling through walls...

»www.youtube.com/watch?v=AQ9dHTPXzKU
AstroBoy

join:2008-08-08
Parkville, MD

Re: Installing some cable today

lol so hard I almost fell out my chair!
keyboard5684

join:2001-08-01
Youngsville, PA
·WestPAnet Inc.
·WestPAnet Inc. CA..
·Verizon Online DSL

That is bad!
How are they doing the hiring for these installers?
Are they testing them? Training them?

Most places have crawl spaces or basements.
Maybe this install could have been done that way but installers do not want to get dirty.

Was there carpeting? Hard to tell, run it under that would have been better.

Geez, that is just stupid and lazy... but funny too because it did not happen to me.

I have satellite and have never let them send an installer or tech, I have ALWAYS DONE IT MYSELF. DirecTV never complains, never sticks me with a contract extension, and never screws up the install of a new TV.

To be fair to, when we remodeled our home, we put at least 2 wall jacks for future receiver (or current) installs. Also, 2 cat five jacks for phone or ethernet because many receivers now take ethernet (wifi for everything else?)
Someday I will be upset I did not run fiber to each room.
fiberguy
My views are my own.
Premium
join:2005-05-20

Excuse the pun...

But Karl, slow news day? .. you just trying to stir shit?

Seriously, you should be in politics because you're attempt to flame people up worked great.

It's not only cable. Shall we talk about Verizon who burned a house down a year or so back? Simply put, why are you not digging up the phone messes? DirectTV anyone? DirecTV in MPLS has an "accident" that caused black mold which condemned the home from occupancy.

If you care to continue this, why not move to other areas of work performed in the home by other companies outside communications?

The one focused on here.. who would think that there was a pipe behind the kitchen wall next to the phone jack?

As they say ... "Shit happens"...

See 11 replies to this post
e9th

join:2003-07-12
Miami, FL

Get the local Building Dept. involved

Article 820 of the NEC governs. Specifically, this installation violates 820.110 - UL has never listed any "simultaneous sewage/coax" raceway.

But, it could have been worse. Suppose it had worked for a year or so, then the homeowner had a clogged toilet and called Roto-Rooter...

gordoco

join:2004-06-05
Boulder, CO

Google TiSP: Going with the Flow

Google has been doing this with broadband service for awhile.
»www.google.com/tisp/install.html
floydb_1982

join:2004-08-25
Kent, WA

Get WiMAX broadband if your living in the service area

If you live in area that is covered by WiMAX then just simply go with WiMAX broadband. WiMAX eliminates the need for cable, copper wire, and optic fiber wires because WiMAX is basically a gigantic Wi-Fi wireless network.
keyboard5684

join:2001-08-01
Youngsville, PA
·WestPAnet Inc.
·WestPAnet Inc. CA..
·Verizon Online DSL

Re: Get WiMAX broadband if your living in the service area

One question, where?

True Wimax has not even been ratified as a true standard yet, as far as I know. You have some Wimax wannabees but they really have tried to jump the gun and deploy half-assed services. I know, I see them all over around here, all of them using the 2.4 or 5ghz, what a nightmare. Plus, some use the 2.5, thats nice but still a mess.

In the end fiber is the only solution. Wimax, or any wireless solution is a stop-gap service, a band-aid, for service providers that cannot pony up the cash for real service deployment.
floydb_1982

join:2004-08-25
Kent, WA

Re: Get WiMAX broadband if your living in the service area

What do you mean were?
Couch Potato
What?
Premium
join:2004-08-29
Evansville, IN
·Insight Communicat..

non-news

I read about this a few days ago, if you click the slide show link, you will see that between the home owner's insurance and the contractor's insurance that this has or will be paid for. I see this as a non-issue. I am sorry for the home owner having to deal with the repairs and the STINK, as I am sure this didn't smell very good, but it's being paid for. If it weren't or if the company responsible denied it, then I could see it being news worthy.

SuperSparky

@rr.com

Who's fault / insurance etc.

Folks, the only one paying the homeowner in this case will be Comcast. The homeowner didn't contract the job out to inferior people, Comcast did. The homeowner expected Comcast to do the work (at least under the law). Comcast is under responsibility to pay, the homeowner, for all of this themselves. Something tells me they have the funds to do so, insured or not.

Now, on the other hand, once Comcast has paid the customer, or repaired ALL of the damage it caused, Comcast can in turn collect what they have lost from the contractor. It's not the homeowner's responsibility to go after the contractor. The contractor is Comcast's problem.

The whole point here is who did the homeowner "hire" to do the work? Simple answer, it was Comcast. Did Comcast do the work themselves? Nope, those cheap bastards hired an incompetent subcontractor to do the work for them. Comcast dropped the ball, and it all landed in their lap.
AstroBoy

join:2008-08-08
Parkville, MD

TiSP

I think this is the first install of TiSP.

http://www.google.com/tisp/install.html
ydoucare

join:2003-03-12
Rensselaer, IN

nice

That installer did a pretty shitty job.
rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast


edit:
October 13th, @12:30PM

Re: nice

if thats a flood i wonder what you would call a real flood.
its a call your insurance and be on your way type of job. these things happen. no way its really 16000 - 18000 dollars damage. im guessing a inflated bill because comcasts name is involved. some wood,drywall,paint, and a plastic pipe repair. total morones for removing all that siding.
dentman42

join:2001-10-02
Columbus, OH
·AT&T Midwest

Re: nice

said by rody_44 See Profile :

if thats a flood i wonder what you would call a real flood.
its a call your insurance and be on your way type of job. these things happen. no way its really 16000 - 18000 dollars damage. im guessing a inflated bill because comcasts name is involved. some wood,drywall,paint, and a plastic pipe repair. total morones for removing all that siding.
It's more than wood, drywall, paint. The floor and cabinets got soaked with raw sewage. I'd guess new flooring and new cabinets/counters and probably a new dishwasher will be required.

(ob) Go spout your shit somewhere else.
Forums » Cable Install Comes With Free Sewage


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