 
jessegr
join:2005-03-05
Gatineau, QC | Better to have the option than not at all If your in a hurry i guess it is. Better to have the option than not at all. | |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI | No thanks. You shouldn't have to pay an additional fee for service you should already be receiving. | |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou | Re: No thanks. Guess you've never heard of "expedite" requests...Those are not free.
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:: my trivial ramblings :: | |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI
 ·CenturyTel Inc.
| Re: No thanks. Again, I repeat my statement. You should not have to pay extra for something you should already be receiving. If a company does not want to get you service as fast as they can (therefore also getting your payment much sooner), then that's their choice. Instead, this company is starting to offer these "expedited" services for an extra fee, which is something one shouldn't have to pay for to get service, since, of course, they could go to another provider and the the same or better service without the fee. Sounds a bit ridiculous to me.
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"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln | |
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SillyRabbit
@tds.net
| Re: No thanks. said by dsldude08  :Again, I repeat my statement. You should not have to pay extra for something you should already be receiving. If a company does not want to get you service as fast as they can (therefore also getting your payment much sooner), then that's their choice. Instead, this company is starting to offer these "expedited" services for an extra fee, which is something one shouldn't have to pay for to get service, since, of course, they could go to another provider and the the same or better service without the fee. Sounds a bit ridiculous to me. Well this sounds like it bumps you to the front of the line, so it's an expidited install. I think I would like this, as I pay bills online and need a connection. I don't think it's a bad thing as long as the regular install is free. That should be free. An expidited, next day install or even same day install could be chargeable in my world. A 2 day charge is pushing your luck though. Let's not go down that slippery slope.... | |
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andyb
Premium
join:2003-05-29
SW Ontario | Re: No thanks. Nothing is free here.Bell charges a $55 hook up fee also. | |
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Healbot
Premium
join:2003-07-16
Vancouver, WA
 ·Comcast
| said by dsldude08 :Again, I repeat my statement. You should not have to pay extra for something you should already be receiving. If a company does not want to get you service as fast as they can (therefore also getting your payment much sooner), then that's their choice. Instead, this company is starting to offer these "expedited" services for an extra fee, which is something one shouldn't have to pay for to get service, since, of course, they could go to another provider and the the same or better service without the fee. Sounds a bit ridiculous to me. Have you heard of Fedex/UPS paying more for Same Day, Over Night, 3-day compared to the standard 5-7day delivery time? Pretty much the same thing | |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline
edit:
September 10th, @04:20PM
| Hmmmm, what to choose? Order DSL online/via the phone and pay $60 to have it installed by the next day...
Call Charter and pick up a self-install kit/obtain my own modem and have my Internets activated same day...for free...
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:: my trivial ramblings :: | |
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travisc
join:2001-11-09
Port Perry, ON | Re: Hmmmm, what to choose? You're aware you're talking about companies in two different countries, right? I think it would be more relevant to ask what Bell's competition is doing. | |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou | Re: Hmmmm, what to choose? Yes, I'm aware. Cable services do not require a site visit, though...
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:: my trivial ramblings :: | |
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Rob
In Deo speramus
Premium
join:2001-08-25
Kendall, FL
·Comcast
| Re: Hmmmm, what to choose? said by DaSneaky1D :Yes, I'm aware. Cable services do not require a site visit, though... That depends, though. If you currently subscribe to TV service from your cable provider, then no, you don't need a site visit since you already are connected to their network.
But if you are a new customer, then you need a tech visit to either 1) connect the drop or 2) remove filters.
But yea, being able to do a self install with cable is a major plus. The fact that you can literally be up and running within minutes of purchasing/receiving your cable modem makes it so much easier to leave DSL immediately. | |
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| iansltx
join:2007-02-19
Fredericksburg, TX | Problem is, there ain't no Charter in Canada. Just Bell\Rogers, Bell\Shaw, bell\Cogeco... | |
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Queens RR
@rr.com | Re: Hmmmm, what to choose? Dont forget EastLink... | |
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| kherr
Premium
join:2000-09-04
Collinsville, IL
clubs: | Charter ........ Service down so often that my dad quit calling for a credit. Down for days at a time and at least twice a week .......... The quick install doesn't justify it ..... | |
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Rob
In Deo speramus
Premium
join:2001-08-25
Kendall, FL
·Comcast
| Re: Hmmmm, what to choose? said by kherr :Charter ........ Service down so often that my dad quit calling for a credit. Down for days at a time and at least twice a week .......... The quick install doesn't justify it ..... Always call to get credit, especially from these mega companies! | |
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| | | kherr
Premium
join:2000-09-04
Collinsville, IL
clubs: | Re: Hmmmm, what to choose? He did one better, switched to SBC DSL. Not one problem in several years. | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by DaSneaky1D :Order DSL online/via the phone and pay $60 to have it installed by the next day... Call Charter and pick up a self-install kit/obtain my own modem and have my Internets activated same day...for free... And thats pretty sad when charter bests another company
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
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sedu
join:2002-01-10
Freeland, MD | For A Heart/Lung Machine Maybe What's a few days or week when we are talking TV,Internet, Phone? Billions of people have lived their entire lives without any of them. | |
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Bellundo
@teksavvy.com
| Re: For A Heart/Lung Machine Maybe Or months or bell just forgets you altogether when you order dry dsl with a 3rd party provider. I live here so i know 100 percent as a fact whereas you just surmise things. Believe you me 60 bucks is the bargain of the century for dry dsl with a 3rd party provider. | |
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iansltx
join:2007-02-19
Fredericksburg, TX | So... Qwest, once the lines are laid, just ships the modem to you to get service running. That takes a bit, but nobody has to come and install everything. Comcast OTOH does have to come for an install, and it costs $50, but Bell sell DSL right? | |
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Thane_Bitter
join:2005-01-20
London, ON
| Re: So... said by iansltx : Comcast OTOH does have to come for an install, and it costs $50, but Bell sell DSL right? Yes it is a DSL service, with free throttling too & usage caps. 
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| hottboiinnc
Kyle
join:2003-10-15
Toledo, OH
·buckeye cable
| here you pay $20 to have your internet installed by cable. No self install option available. But when they come out they run a new line from the cable drop to your modem, install the line at the tap, run a new line if you want from the tap to your house. Buckeye treats the customers right. Hell can even have you a tech for install faster than AT$T can ship your modem. | |
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| | tiger9
join:2005-08-01
Ont,Canada | Re: So... Hmm. Sounds like Customer Service. I don't see that with the regular Bell Sympatico (course, the SympatDirect techs, that's another story...) | |
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Thane_Bitter
join:2005-01-20
London, ON
| Well which is it - the same day or the next day? Well which is it - the same day or the next day?
Residential customers can receive faster repair on any of their Bell home services for free – Bell Home phone, Bell Internet or Bell TV.1 If a service issue cannot be corrected from Bell’s offices, we will dispatch one of our professional technician teams to your home on the same or next day to undertake any necessary repairs.
1 Available to residential customers in select areas/buildings in Ontario and Québec, where access and technology permit. Subject to availability. Subject to change without notice. Other conditions apply. (1) Repair charges for each service (where applicable) extra. Oh, so when did Bell get the authority to dictate POTS repair times instead of the CRTC? 
Sounds like the same crapy service as before, but for an additional fee, or even crapier service for free. 
Bell, greedier & dumber
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...A bitter ray of sunshine | |
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| hottboiinnc
Kyle
join:2003-10-15
Toledo, OH | Re: Well which is it - the same day or the next day? no its just that if you pay more you get that added service of coming before the law. If you don't pay for that Bell only has to fix your phone line in the time the law states. | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| Re: Well which is it - the same day or the next day? said by hottboiinnc :no its just that if you pay more you get that added service of coming before the law. If you don't pay for that Bell only has to fix your phone line in the time the law states. Don't confuse a repair issue with provisioning. The $60 is for provisioning. Repair issues are FREE.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. | |
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| | | mr weather
Premium
join:2002-02-27
Mississauga, ON
| Re: Well which is it - the same day or the next day? Repair issues are free (611 call) but the time to resolve can be several days, even for landline.
Back in the day it would only take minutes or hours. 
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"It's all coming down!!" - Mike Holmes | |
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Kardinal
Canadair CT-114 Tutor
Premium
join:2001-02-04
N of 49th
clubs:
·Bell Sympatico
| Re: Well which is it - the same day or the next day? said by mr weather :Repair issues are free (611 call) but the time to resolve can be several days, even for landline. Back in the day it would only take minutes or hours. True, but back in the day it was only one system and only once company, whereas today there is interconnection all over the place and many companies placing demands on one workforce where the demands have to be prioritized according to where they come from rather than the order they come in.
I'm sure if you were willing to go back to the situation of 'back in the day' where it was only one company, things would return to the way they were. Interested?
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All of the opinions I express are mine alone, and they have even been known to change from time to time.
Join Team Helix
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DrZEUS
join:2004-01-13
Mississauga, ON | ... cash grab | |
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| inslyx
Premium
join:2008-02-12
Carrollton, TX | Re: ... I wonder if it's $60 plus installation costs as well? | |
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andyb
Premium
join:2003-05-29
SW Ontario | Re: ... $55 extra unless you bundle. | |
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k6richar
join:2008-06-17
Kitchener, ON | regular speeds? how much slower do you think the free install will become? slow enough to make the $60 dollar cash grab worth it? | |
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funchords
Robb
Premium,MVM
join:2001-03-11
Hillsboro, OR |  This is a GOOD THING ... FCC/CRTC -- pay attention!
Next time someone argues that wholesalers don't help all consumers by adding competitiveness to a market, show them this article! | |
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andyb
Premium
join:2003-05-29
SW Ontario | Re: This is a GOOD THING ... FCC/CRTC -- pay attention! Show then what?That bell is to stupid to figure out good customer service they start to charge for it instead?Yes tek etc are better but this article only shows how dumb bell is unless that's your point. | |
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mc123
@quadro.net | Bell Express Install Option It just means that Bell will recoup their losses for incompetent service by having the poor customer pay for their gaffs. Sounds like Bell Canada, to me. | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest
| First, they cap the competition.... ... so they won't have to compete on services offered, as they force the competition to offer the same services they do.
Now they want to try and work on the customer service side.
Sounds great, but paying an extra $60 just so they will do what they should be doing in the first place sounds just like Bell.
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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abrydont
join:2008-08-14
Toronto, ON
·Execulink
| looks good on paper... but does that mean that new hidden fees will show up in people's bills? As a customer for their Mobility services I've been through a lot of crap with bell (mind you- with enough whinging they would usually cave and fix my problem right away or give me some kind of compensation) ... but I'm still not convinced.
They need to rethink their strategy on customer loyalty, because it's not just about customer service. For one thing, I'm sick of seeing their advertisements EVERYWHERE on the TTC, covering buses, streetcars, on every possible place there can be a poster. This is called visual pollution, folks. Sure this is also effective advertising because it's well, a friggin' DELUGE, but, that's highly unoriginal (I much prefer Telus/Clearnet's witty ads - and because they're witty, they don't need as many of them). As a customer, I resent it and it insults my intelligence. Forget brand recognition, it gives me brand angst. (Do I sound bitter at all?) There's one tip for them. Stopping 'traffic' shaping would be another step in the right direction, improving their telephone customer service experience would be another step, and creating more affordable plans (and try to cut out the hidden/surprise fees?!) would be yet another towards creating a better, more competitive image for themselves as a company. | |
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Heavy_D
join:2004-09-13
| normal user install I was only scanning over this, but k6richar was the only person I saw that hit the important point in my opinion. How much longer will it take for a normal install to be completed now? Seems like everyone might end up paying the extra unless they want to wait 3 weeks for an install.
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What do you call a native the just graduated medical school? A doctor you racist. | |
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ShadPTR
join:2008-01-23
Markham, ON
·TekSavvy Solutions..
| Another money grab.. Being an ex-Bell customer (*puke*), a lot of people who were also customers (or perhaps still are, in which case you have my sympathies) are aware their normal non-"expedited" service is piss poor, there are numerous cases where something is scheduled, and no tech shows, no explanation, nothing. Some people even reschedule and have this happen again. Many customers have had to take days off and deal with this crap.
So now, they introduce express install to give frustrated customers an outlet for Bell's poor service. How about fix your g-damn service before gouging people for more money? | |
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mr_hexen
join:2007-08-02
Brampton, ON
·TekSavvy Solutions..
| uh.. no thanks. pay $60 for some tech/sales person in india to change the date in their computer system, no thanks.
remember people, youd be paying for a few easy keystrokes.
i can see this now..
"Pay $60 for express install or risk waiting WEEKS as people who pay get priority..."
what a joke. | |
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Lucannus
@teksavvy.com | to late bell... I've been a bell customer for years, then I moved out on my own and got TekSavvy. All I can say is, SCREW BELL!
TekSavvy has been amazing, and nothing bell could do would make me switch back. | |
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smbfc
join:2008-05-18
Toledo, OH | Heck No! I wouldn't pay for that unless in a pinch. The provider around here already has next day installation: »www.buckeyecablesystem.com | |
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Bell Canada Offers $60 'Express Install' Option
Maybe if you just moved in to new home or apartment