 |  | | 
N10Cities
SILENCE I Keel You
join:2002-05-07
Podunk, AR
clubs: | I'll bet the call center folks... Got to know her on a first-name basis! Good for her!  | |
| | | 
Mactron
el Camino Real
Premium
join:2001-12-16
CM94sv
| Re: Greatest website evar! said by ninjatutle  :First posting the » Comcast Dispatch Phone Numbers and now telling people to call and call to waste workers time  This is sure going to help keeps rates down and keep jobs in AMERICA  A thought...
Provide an On Time, Functional product/service
and there wouldn't be the need. 
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If only the Verizon CSRs worked this well. | |
| | | moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| Re: Greatest website evar! said by Mactron :A thought... Provide an On Time, Functional product/serviceand there wouldn't be the need. God forbid customers actually get what they paid for. | |
| | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Greatest website evar! God forbid that technology, electronics, and other things run error free. In a perfect world, that would happen... however, as ANYONE with an ounce of brain matter knows, NOTHING is perfect. Let's also take into consideration that technology is advancing at a pace that people want it to. In the past, technology was stale so it had time to get bugs worked out of it. Every day, something new comes along. That alone pretty much keeps much in a perpetual state of beta as something new is just around the corner.
And, between wired and wireless, people STILL don't get it. Cell phones are wireless radios. People STILL think they are replacements for POTS lines... if you put a wireless device next to a wired one, which one is more reliable? Wired - hands down.
But to respond to your post.. customers ARE getting what they paid for.. wireless service which is not reliable. Even Verizon says it's "the MOST reliable".. notice they never is it WAS RELIABLE.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." | |
| | | | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: Greatest website evar! said by fiberguy :God forbid that technology, electronics, and other things run error free. In a perfect world, that would happen... however, as ANYONE with an ounce of brain matter knows, NOTHING is perfect. Let's also take into consideration that technology is advancing at a pace that people want it to. In the past, technology was stale so it had time to get bugs worked out of it. Every day, something new comes along. That alone pretty much keeps much in a perpetual state of beta as something new is just around the corner. The customer mentioned in the story had iffy service from the beginning. Should they have to pay for a service that is clearly not living up to the expectations of what they advertise? Nothing may be perfect but to go 3 months without the service working shows a problem that either could not be solved or was not going to be solved. To expect any customer to pay for a service that doesn't work to expectations is naive at best and fraud at worst.
said by fiberguy :And, between wired and wireless, people STILL don't get it. Cell phones are wireless radios. People STILL think they are replacements for POTS lines... if you put a wireless device next to a wired one, which one is more reliable? Wired - hands down. Some people are smarter than you think. However, there are many laws now that allow people to opt out of cell phone contracts (14 - 30 days) if the service does not work where they intend it to work. In fact, Verizon is one of those that gives the 30 days.
said by fiberguy :But to respond to your post.. customers ARE getting what they paid for.. wireless service which is not reliable. Even Verizon says it's "the MOST reliable".. notice they never is it WAS RELIABLE. Maybe you should read the article. The consumer is complaining about DSL service, not cell phone service.
And I had DSL service from Verizon once and, after 3 months, I got out of the contract because they could not get it to work as advertised. This was after I talked with Presidential Appeals. | |
| | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Greatest website evar! I applaud you for always finding the exception to every conversation.
And... yes, I know it's about DSL - I wasn't the one that changed the topic to cell phones. So, I guess your statement about "some people being smarter" doesn't apply here.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." | |
| | | | | | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: Greatest website evar! said by fiberguy :I applaud you for always finding the exception to every conversation. And... yes, I know it's about DSL - I wasn't the one that changed the topic to cell phones. So, I guess your statement about "some people being smarter" doesn't apply here. Who did change the topic because it wasn't me. Me thinks you need to read more. This case is pretty much cut and dry. ATT did not deliver and, therefore, in default of the contract for services NOT rendered.
You seem to have this attitude that the customer should be grateful for any service they get. Attitudes like that have caused many people to take the attitude that they should be able to take advantage of companies. Much like companies that take advantage of customers. If ATT had let this person out of the contract for a service that, obviously, did not work, this would be a non-issue. Is the customer not entitled to have a working service? | |
| | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Greatest website evar! Are you blind? Second post of this tread.. take your own advice and read!
And no, I do NOT take the attitude that customers should be grateful for any service.. however, customers should also have expectations that are reasonable as well. NOTHING in life is perfect.
Please name one carrier that offers and provides service that works 100% of the time error free? Please tell me one service that doesn't also explain that "the service may not always perform the way it is expected to for various reasons"...
There ARE exceptions to the greater rule that the service won't work as supposed to for some, especially with DSL on the end of the line/range of the loop. Those people should be looked at in a different light as the provider themselves know that the service may in fact crap out.
HOWEVER, and this site CERTAINLY proves it, people love to lie and use tactics to get out of contracts for reasons that are NOT honest. There are threads here regularly talking about ways to get the company to let you out or how to puff your chest out and stick it to the provider. So, with that, do you think that it's not unreasonable for the provider to have some level of doubt? I do! People lie.. as it was said in another thread.. this isn't a relationship, it's business...
As for " Attitudes like that have caused many people to take the attitude that they should be able to take advantage of companies. " I'd guess that you are pretty young there then.. because business had pretty much always been providing very good services to people.. they had to. As the population grows and more people are served and costs go up, some things have to change. The newer generations entering the business world in society seem to think they are "owed" and with that comes that attitude and chip on the shoulder.
To be honest, *I* believe that it's a building of energy on both sides, but it all falls back to what the consumer has a right to expect.. and yes, I said "RIGHT"... you have a right to purchase a product for the price advertised (and even then, people treat business like it's a flea market any more and abuse the retention departments willingly) and they also have a right to expect the service to operate IN THE WAY THEY ARE TOLD IT WILL! Wow! That would mean having to read the terms and agreements they are agreeing to.. in those agreements are those statements like "speeds may slow down due to a variety of reasons" - How many times does that resignate in the mind of the consumer when they are on the phone with customer service calling that rep every name in the book because it's one of those moments where the services isn't working 100% perfect and they can't play WOW!?
Think about it next time you try to tell me what I'm thinking because you're wrong.
What I believe in is that people take responsibility for themselves and stop elevating themselves to being something better than a fellow human being because "I pay a bill so I have the right to be an ass".. Just remember, many times, it WILL be your turn to be on the other side of that phone or email rant. I believe that MOST people have lost decorum and their minds these days and are just plain ass rude people and expect more than they should.* (Please re-read what I mean by expect above)
--
"Complaining is the least path of resistance for the self-reitchous and lazy..." | |
| | | | | | | | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: Greatest website evar! said by fiberguy :Are you blind? Second post of this tread.. take your own advice and read! Seems you are the one who is blind since the second posts shows a post about posting Comcast dispatch numbers, not cell phone complaints.
What you are thinking about is a previous news item about how people could get out of a Verizon contract.
said by fiberguy :And no, I do NOT take the attitude that customers should be grateful for any service.. however, customers should also have expectations that are reasonable as well. NOTHING in life is perfect. If a service has not worked in 3 months, then something is wrong. Even in an imperfect world, no one should have to pay for a service that has not worked in 3 months. If your phone service did not work for 3 months, I highly doubt you would sit back and take it.
said by fiberguy :Please name one carrier that offers and provides service that works 100% of the time error free? Please tell me one service that doesn't also explain that "the service may not always perform the way it is expected to for various reasons"... We are not talking about a day or 2, we are talking about 3 months.
said by fiberguy :There ARE exceptions to the greater rule that the service won't work as supposed to for some, especially with DSL on the end of the line/range of the loop. Those people should be looked at in a different light as the provider themselves know that the service may in fact crap out. If it were a day or two or even a week, you would have an argument. After 3 months, your argument falls apart.
Also, if they are out of range for DSL, they should have never provided the service. That is like Comcast selling Digital Voice in a market that doesn't have it and still charging the customer.
said by fiberguy :HOWEVER, and this site CERTAINLY proves it, people love to lie and use tactics to get out of contracts for reasons that are NOT honest. There are threads here regularly talking about ways to get the company to let you out or how to puff your chest out and stick it to the provider. So, with that, do you think that it's not unreasonable for the provider to have some level of doubt? I do! People lie.. as it was said in another thread.. this isn't a relationship, it's business... So every complaint is a lie huh?
said by fiberguy :As for " Attitudes like that have caused many people to take the attitude that they should be able to take advantage of companies. " I'd guess that you are pretty young there then.. because business had pretty much always been providing very good services to people.. they had to. As the population grows and more people are served and costs go up, some things have to change. The newer generations entering the business world in society seem to think they are "owed" and with that comes that attitude and chip on the shoulder. Again with the assumptions. Sorry, but if I pay for a service, I expect it to be provided.
said by fiberguy :To be honest, *I* believe that it's a building of energy on both sides, but it all falls back to what the consumer has a right to expect.. and yes, I said "RIGHT"... you have a right to purchase a product for the price advertised (and even then, people treat business like it's a flea market any more and abuse the retention departments willingly) and they also have a right to expect the service to operate IN THE WAY THEY ARE TOLD IT WILL! Wow! That would mean having to read the terms and agreements they are agreeing to.. in those agreements are those statements like "speeds may slow down due to a variety of reasons" - How many times does that resignate in the mind of the consumer when they are on the phone with customer service calling that rep every name in the book because it's one of those moments where the services isn't working 100% perfect and they can't play WOW!? And that ambiguity will eventually force businesses to go back to truth in advertising. Even the FCC is now looking at saying high speed is 2MB/sec. Now, what would happen if someones service with Comcast were to drop below that level for a month? Could they say they provided service?
said by fiberguy :Think about it next time you try to tell me what I'm thinking because you're wrong. What I believe in is that people take responsibility for themselves and stop elevating themselves to being something better than a fellow human being because "I pay a bill so I have the right to be an ass".. Just remember, many times, it WILL be your turn to be on the other side of that phone or email rant. I believe that MOST people have lost decorum and their minds these days and are just plain ass rude people and expect more than they should.* (Please re-read what I mean by expect above) If I pay a bill, I have the right to the service advertised. If the service is not working to specifications, I have the right to have it fixed in a timely manner. A day or maybe a week but not 3 months as has been stated in the original story. ATT did not live up to their part of the deal and therefore is in default of the contract.
Again, you have shown your distrust of all consumers and basically think they need to shut up and pay their bill.
Keep trying, one day you will get it right. | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Bob45
join:2003-03-23 | Re: Greatest website evar! Not enough replies yet, take it one level lower. | |
| | | battleop
join:2005-09-28
00000
| Re: Distance should have been okay I think BellSouth will allow up to some where near 18k feet for 1.5Mbps DSL. I have some customers at 22k feet and have been told by some people in BellSouth to not complain too much about the speed they get. IF they complain to much they will declare the circuit a false positive and kill it. These customers see about 768k or so and are happy to get even that much. | |
| | Cod
join:2000-07-05
Greensboro, NC
| said by PhoenixDown :14,600 feet is fine for the loop length, I wonder what the noise level was. It definitely wasn't a loop length problem...I had 3.0mb service @ my house a few years ago before I moved and I was 15,300 out, no RT. Could have been a bridge tap or rotten cable pair or even shoddy inside wiring...
PS- My max sync rate was @ 6.2mb | |
| | | | | | | 
supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
 ·Cox HSI
·AT&T Southeast
·magicjack.com
| Re: Distance should have been okay said by en102 :I've had at&t here MANY times due to dropped signal. I'm at 12,300' according to at&t, and they dropped my service to 1984/512kbps to keep it stable (within the 1500-3000/384-512kbps range). I had 3008/512 for a year... then it started to drop. Techs stated that a bunch of high cap (t1's) were run up the street and were most likely the cause. Last year after SCE melted/burned up my whole block of buried line, I have all new line to the node  but still can't get reliable service beyond 2496/512. Seeing the ground being dug up today gives me some assurance than at least the VRAD will go in soon (everywhere else in the city is covered). How is it your have ATT when your reviews say DSLX? | |
| | | | | 
en102
Canadian, eh?
join:2001-01-26
Valencia, CA
edit:
May 17th, @03:50PM
| Re: Distance should have been okay at&t is the carrier, and DSLX is the reseller.
at&t runs the CO and local tech can/will/did have them cap my speed.
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Canada = Hollywood North | |
| | | 
David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·magicjack.com
·AT&T Midwest
| said by Cod :said by PhoenixDown :14,600 feet is fine for the loop length, I wonder what the noise level was. It definitely wasn't a loop length problem...I had 3.0mb service @ my house a few years ago before I moved and I was 15,300 out, no RT. Could have been a bridge tap or rotten cable pair or even shoddy inside wiring... PS- My max sync rate was @ 6.2mb I would be willing to bet you were on something, might have been a repeater or maybe something that is not a full RT, but I would be willing to bet you were on something.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
| |
| | | | Cod
join:2000-07-05
Greensboro, NC
edit:
May 17th, @03:50PM
| Re: Distance should have been okay said by David :I would be willing to bet you were on something, might have been a repeater or maybe something that is not a full RT, but I would be willing to bet you were on something. Well, actually I work for BellSouth/AT&T and am a CO tech who just happened to work @ the serving CO...Trust me, it was straight copper from the CO and I used a Sunset XDSL test set which I used to check sync @ the NID | |
| | | | |
David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: Distance should have been okay Ahh so you had clean copper... yea out here there are f1's, f2's and f3's in some cases and with guage changes She might have been doomed from the get go. | |
| | | | | | | | | | | Claybraker
join:2002-04-13
none
| Re: Distance should have been okay said by Splitpair :said by Cod :Well, actually I work for BellSouth/AT&T and am a CO tech who just happened to work @ the serving CO...Trust me, it was straight copper from the CO and I used a Sunset XDSL test set which I used to check sync @ the NID When did ET's start doing ST work? Wayne When did ET's start doing any work? | |
| | | | | | | | | | | | | | | Cod
join:2000-07-05
Greensboro, NC
| Re: Distance should have been okay said by David :Ok when did any ET's or ST's start doing any work? us NCT's do the bulk of it I can stir this pot... LOL @ you. | |
| | | | | | Cod
join:2000-07-05
Greensboro, NC
| said by Splitpair : When did ET's start doing ST work?
Wayne
I lived 3 miles away from the co, took the sunset home during lunch break. | |
| | | | | nonymous
join:2003-09-08
Glendale, AZ
| Re: Distance should have been okay True, but in general 14,600 will usually run something at a steady rate. There is no other info given.
When a customer starts taking notes and repeats verbatim what the last tech, or many techs said then the tech that is currently out there just usually wants gone. Bye, bye. Say little to nothing, check the circuit and leave.
Now when possible after checking the circuit and reading the other techs notes if that circuit is just not going to be up to the customers satisfaction. Disqualify it and say DSL is not available here currently. Then bye, bye forever. | |
| | | |
David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·magicjack.com
·AT&T Midwest
| Re: Distance should have been okay said by nonymous : Disqualify it and say DSL is not available here currently. Then bye, bye forever. Well I wouldn't say bye, bye forever. Ironically I still have people that come back and still check! I may still tell them no, or the same speeds are available nothing higher. The fact they come back and check and take their time in doing it tells me some things. Some of these people are Comcast customers, cox cable customers, time warner customers, a few Dslextreme customers you name it I have it, or have ran across it from time to time. I even have had a Sonic.net customer.
I think what drives our popularity up is just us being here and being techs. I had always hoped we (and I think we even do) spread by word of mouth. That thing is the biggest advertising engine I think I have ever seen and the Internet perpetuates it.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
| |
| | | | | robvip2442
join:2007-05-19
Prince George, VA
| Re: Distance should have been okay Working for a DSL ISP has been the most enlightening experience I have ever had. I know now what crap we put up with on a daily basis, being cx care selling a service they have NO clue how it works. 20,000 feet, that's fine(As long as your company isn't "borrowing" the lines from Verizon). Depending on the DSL she had, 14K is not far at all. We have MVL DSL customers all the way to 18K, the maximum we are allowed. And even some at that distance I have seen train at 4Mbps. It all comes done to the copper and the IW. If the wire is crap, the service will tend to be crap. Try explaining that about 50 times a night and keep a straight face. Long live Tech support. | |
| | | klink0540
join:2007-05-17
Loveland, CO | You also have to look at possible bridge tapp and load coils. I have seen dsl work through loads, I'll look for a low db upsteam rate (less than 5 db) and the sub complaining of frequent loss of train. | |
| robvip2442
join:2007-05-19
Prince George, VA
| DSL speed Working for a DSL ISP has been the most enlightening experience I have ever had. I know now what crap we put up with on a daily basis, being cx care selling a service they have NO clue how it works. 20,000 feet, that's fine(As long as your company isn't "borrowing" the lines from Verizon). Depending on the DSL she had, 14K is not far at all. We have MVL DSL customers all the way to 18K, the maximum we are allowed. And even some at that distance I have seen train at 4Mbps. It all comes done to the copper and the IW. If the wire is crap, the service will tend to be crap. Try explaining that about 50 times a night and keep a straight face. | |
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Annoy Your Way Out Of Your Contract
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Greatest website evar!
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