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Aliant to lose in-house reps for Customer Service & Tech Support
(old news - 09:48PM Wednesday Nov 16 2005)
Aliant Inc. is outsourcing 129 permanent jobs from its call centres to a non-unionized company, and will also drop about 100 temporary employees from the payroll.
Atlantic Canada’s dominant telecom company (TSX:AIT), which was hit with a strike last year over outsourcing and other issues, said Tuesday it will reassign the permanent employees affected into other jobs. That’s required under its collective agreement with the Communications, Energy and Paperworkers (CEP) union.

However, Brenda Reid, a spokeswoman for Aliant, said the contracts of ‘‘close to 100’’ temporary and student employees won’t be renewed in March.

The workers affected provide help-desk support for dial-up Internet, high-speed Internet, telephone repair and mobility repair at call centres in St. John’s, Halifax and Moncton, N.B.


»www.thetelegram.com/news.aspx?storyID=42959

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