After Charter's Decision To Drop NebuAD, Will Other ISPs Follow?Embarq, CenturyTel, WOW, Knology, Broadstripe, Bresnan still use technology... 08:44AM Thursday Jun 26 2008 by Karl Bodetags: legal · business · privacy · Embarq · CenturyTel Inc. · WOW Internet and CableCustomer backlash, fears that the technology could violate several privacy and wiretap laws, and the threat of Congressional investigation caused Charter this week to suspend their trials with behavioral advertising firm NebuAD. But what about the companies who were tinkering with the technology long before Charter? Embarq tells the Washington Times that "We are not currently using behavioral targeting tools and have not decided whether to move forward with them, either through NebuAd or with any other vendor." Their privacy policy still references such systems: EMBARQ may use information such as the websites you visit or online searches that you conduct to deliver or facilitate the delivery of targeted advertisements. The delivery of these advertisements will be based on anonymous surfing behavior and will not include users' names, email addresses, telephone numbers, or any other Personally Identifiable Information. You may choose to opt out of this preference advertising service. By opting out, you will continue to receive advertisements as normal; but these advertisements will be less relevant and less useful to you. If you would like to opt out, click here. So Embarq went from refusing to talk about their bahavioral advertising trials at all, to insisting they aren't using the system, despite the privacy policy mention. CenturyTel, another NebuAD user, tells the Times they'll continue using NebuAD because they believe the laws protecting consumers from such systems only apply to cable operators. Actually, such technology could run afoul of the Electronic Communications Privacy Act of 1986 (ECPA); the Communications Act of 1934; and the Cable TV Privacy Act of 1984 -- only one of which obviously applies solely to cable operators. Related:- Embarq, WOW Bury Snooping In Terms Of Service
- Congress Now Eyes Embarq's Use Of NebuAD
- Embarq: Selling User Browsing Data 'Empowers' Users
- Embarq Offers More Data On NebuAD Trial
- ISPs Used Mouseprint Alerts For NebuAD Trials
- EFF To Sue Government For Warrantless Wiretapping
- AT&T Thanks Democrats For Telecom Immunity
- The Modern ISP Is A Privacy Nightmare
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| Re: What about Google? Google's whole system relies on seb-surfers making requests to their domain for scripts, accepting their cookies, or both. Anyone who cares to find out the very simple precautions can opt out of it completely.
On the other hand, in some areas it's impossible to get broadband internet without 100% of one's traffic being intercepted and data-mined by the Nebuad machine (whether it serves the ads or not).
That's a huge difference. | |
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| Re: What about Google? said by swhx7 :Google's whole system relies on seb-surfers making requests to their domain for scripts, accepting their cookies, or both. Anyone who cares to find out the very simple precautions can opt out of it completely.On the other hand, in some areas it's impossible to get broadband internet without 100% of one's traffic being intercepted and data-mined by the Nebuad machine (whether it serves the ads or not). That's a huge difference. You can block nebuad data collection as well. The difference is merely one of how to go about stopping the collection. You are defending Google because of their PR machine pushing their "Google the Good" reputation. They are much more a danger to privacy than Nebuad ever will be. -- My BLOG .. .. Internet News .. .. My Web Page | |
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| Re: What about Google? No, you can't block data collection, you can only block the display of advertising utilizing that data.
You get watched regardless.
Google may be just as bad, but I have a choice in deleting persistent cookies placed by Google and not using their services. I can also elect to block *.google.com so sites using their Adwords service can't send me there either.
Not so with Nebuad. They are like a the Verizon guy standing behind you listening to every freaking word of the telephone conversation, and you can't get rid of him.
Furthemore, Google isn't putting their data into third-party pages. Nebuad injects javascript into everyone's pages. | |
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| Re: What about Google? said by clickie :Furthemore, Google isn't putting their data into third-party pages. Nebuad injects javascript into everyone's pages. This is what I mean about uninformed statements (not to pick on you in particular). Google does put their data on 3rd party pages. In fact, those 3rd parties actually incorportate the Google tracking mechanism without you realizing.
said by Google Analytics :
Google Analytics is implemented by including what is known as a "page tag". This is referred to as the Google Analytics Tracking Code (GATC) and is a hidden snippet of JavaScript code that the user adds onto every page of their website. This code acts as a beacon, collecting anonymous visitor data and sending it back to Google data collection servers for processing. Data processing takes place hourly, though it can be 3-4 hours in arrears of real time.
To function, the GATC loads a larger file from the Google webserver and then sets variables with the user's account number. The larger file (currently known as ga.js) is typically 18 KB in size and is only downloaded once at the start of the visit as it will be cached throughout the session. As all websites that implement GA with the ga.js code are using the same master file from Google, a visitor that has previously visited any other website with this code implemented, will also have the file cached on their machine. The result is that the page overhead of including the GATC on your web pages is kept to a minimum.
In addition to broadcasting information to Google servers, the GATC sets first party cookies on each visitor's computer. This is used to store anonymous information such as whether the visitor has been to the site before (new or returning visitor), what is the timestamp of the current visit and what was the referrer site or campaign the visitor came from e.g. search engine, keywords, banner, email etc.
Google does it all friend, Javascript included! Again, Nebuad isnt doing anything different than what Google and countless other search engines are doing today. While the methods are slightly different (but just as easy to block/opt out for those intelligent enough to figure out how), the end result is the same. -- If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly. -Ronald Reagan-
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| Re: What about Google? said by wifi4milez :said by clickie :Furthemore, Google isn't putting their data into third-party pages. Nebuad injects javascript into everyone's pages. This is what I mean about uninformed statements ... Google does put their data on 3rd party pages. In fact, those 3rd parties actually incorportate the Google tracking mechanism without you realizing. ... Nebuad isnt doing anything different than what Google and countless other search engines are doing today. While the methods are slightly different (but just as easy to block/opt out for those intelligent enough to figure out how), the end result is the same. Unfortunately you are misunderstanding several things and the person you're replying to is correct.
1. Website owners contract with Google and put the Google tags in their own pages to get the benefits - ad revenue, analytics. Nebuad, however, adds javascript into pages and cookies into headers by forgery, without permission of website owners. Only some site owners contract for the Nebu-ized ads but all get their pages tagged on the way to the site visitor because that's how Nebuad builds the profiles on web users.
2. "those 3rd parties actually incorportate the Google tracking mechanism without you realizing" - Every major browser has a "view source" option. Anyone astute enough to be reading this can simply look and see whether there are links to Google stuff in the page.
3. "methods are slightly different (but just as easy to block/opt out for those intelligent enough to figure out how" - You can prevent your browser from ever retrieving a single cookie or script from Google by simply black-holing certain domains. Now explain, please, how the customer of a Nebuad-using ISP can prevent his traffic from going through the Nebuad machine? There's no way unless the ISP offers a true opt-out.
4. "Nebuad isnt doing anything different than what Google and countless other search engines are doing today" - When websites serve cookies and scripts on a "clean" (non-Nebu-ized ) internet connection , the user can accept or reject each item (or decide whether to let his browser request them in the first place), and can be confident that a request to a given server really retrieves only from that server. Nebuad (if it works like Phorm) intercepts 100% of a person's web traffic, coming and going, data-mines it and inserts foreign content forged to appear as coming from remote domains. Claiming that there isn't "anything different" between these scenarios is either ignorance or shilling for the spybox people. | |
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| Re: What about Google? said by swhx7 :Unfortunately you are misunderstanding several things and the person you're replying to is correct. 1. Website owners contract with Google and put the Google tags in their own pages to get the benefits - ad revenue, analytics. Nebuad, however, adds javascript into pages and cookies into headers by forgery, without permission of website owners. Only some site owners contract for the Nebu-ized ads but all get their pages tagged on the way to the site visitor because that's how Nebuad builds the profiles on web users. Correct. And ISP's contract with Nebuad for their ad revenue and analytics. No difference, other that who is getting paid.
said by swhx7 :2. "those 3rd parties actually incorportate the Google tracking mechanism without you realizing" - Every major browser has a "view source" option. Anyone astute enough to be reading this can simply look and see whether there are links to Google stuff in the page. I have bad news for you. If you have opened the page and then checked the "view source" option, then you have already loaded the Google code! All that enables you to do is check after the fact if Google had code embedded in the page. Furthermore, assuming you can find the Google specific code, what will you do then?
said by swhx7 :3. "methods are slightly different (but just as easy to block/opt out for those intelligent enough to figure out how" - You can prevent your browser from ever retrieving a single cookie or script from Google by simply black-holing certain domains. Now explain, please, how the customer of a Nebuad-using ISP can prevent his traffic from going through the Nebuad machine? There's no way unless the ISP offers a true opt-out. As has been discussed numerous times on this site, you can take measures to block Nebuad from tracking your data and serving you ads. Keep in mind that the company is also telling you that they arent doing anything with your data, and until that is proven false (or we have lots of evidence to the contrary) there is no reason to doubt them.
said by swhx7 :4. "Nebuad isnt doing anything different than what Google and countless other search engines are doing today" - When websites serve cookies and scripts on a "clean" (non-Nebu-ized ) internet connection , the user can accept or reject each item (or decide whether to let his browser request them in the first place), and can be confident that a request to a given server really retrieves only from that server. Nebuad (if it works like Phorm) intercepts 100% of a person's web traffic, coming and going, data-mines it and inserts foreign content forged to appear as coming from remote domains. Claiming that there isn't "anything different" between these scenarios is either ignorance or shilling for the spybox people. Even Karl pointed out that what you describe isnt happening here -- If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly. -Ronald Reagan-
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edit: June 26th, @03:53PM
| Re: What about Google? said by wifi4milez :And ISP's contract with Nebuad for their ad revenue and analytics. No difference, other that who is getting paid. Case 1: A sends B a message via messenger M, and agrees to include C's ad, and M delivers it unmolested. This is perfectly legitimate.
Case 2: A sends B a message via messenger M, with or without C's ad, and M opens it and reads it for benefit of D, without consent of either A or B. This is radically different. (The fact that D is "contracting for" this is irrelevant, it's still interference with other people's communications.)
said by wifi4milez :I have bad news for you. If you have opened the page and then checked the "view source" option, then you have already loaded the Google code! All that enables you to do is check after the fact if Google had code embedded in the page. Furthermore, assuming you can find the Google specific code, what will you do then? Wrong again. It's easiest to explain with an example. A request from my browser to pagead2.google.com may be issued by the browser, but will never get past my router. So the script is never retrieved, much less executed. But I can still look in the page source and see:
<script src="http://pagead2.google.com/ ... >
Besides, a user may load it one time, and block it on another occasion.
said by wifi4milez :said by swhx7 : ...how [can] the customer of a Nebuad-using ISP can prevent his traffic from going through the Nebuad machine? There's no way unless the ISP offers a true opt-out. ... the company is also telling you that they arent doing anything with your data, and until that is proven false (or we have lots of evidence to the contrary) there is no reason to doubt them.
So now you're no longer denying the wholesale wiretapping, something profoundly different from websites serving cookies and scripts - but now you just defend it by saying it's harmless because you trust the spybox companies to "do no evil" (beyond the spying itself). But the spying itself is what a lot of people object to. I don't believe anything said by a company in such a sleazy business, either, but that's secondary. We shouldn't have to take their word for anything because they shouldn't be allowed in a position where they have the power to harvest all the data. Industry self-regulation has never worked for the protection of citizens in any scenario, ever.
said by wifi4milez :Even Karl pointed out that what you describe isnt happening here What Karl was saying there was that Nebuad doesn't replace ads that site owners have contracted for with other ads of its own. That is true. My point is that the user-tracking and proxying techniques involve the spybox impersonating sites, injecting cookies into headers, and appending javascripts - as explained in funchords' study and elsewhere - and intecepting communications of non-consenting others. This is indeed radically different from sites serving cookies and scripts. (And Karl, in the post you link to, agrees with me.) | |
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| said by wifi4milez :I have bad news for you. If you have opened the page and then checked the "view source" option, then you have already loaded the Google code! All that enables you to do is check after the fact if Google had code embedded in the page. Furthermore, assuming you can find the Google specific code, what will you do then? All I get is this: Wonder what gets activated in that?
-- Norman ~Oh Lord, why have you come ~To Konnyu, with the Lion and the Drum | |
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| said by clickie :No, you can't block data collection, you can only block the display of advertising utilizing that data. You get watched regardless. There was a user earlier this week who pointed out that you can in fact block all aspects of Nebuad. It involves placing their cookie on a black list of sorts, and then using Adblock. This prevents tracking and delivery of ads. I wont disagree that they need to have a clearly defined opt out procedure, in fact I would demand that they do. Realistically however, even if they dont you can still block them. -- If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly. -Ronald Reagan-
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| Re: What about Google? said by wifi4milez :you can in fact block all aspects of Nebuad. It involves placing their cookie on a black list of sorts, and then using Adblock. This prevents tracking and delivery of ads. It does prevent "tracking and delivery of ads", but this is not "all aspects of Nebuad". The interception of traffic is what a lot of us object to, not the ads. | |
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| Re: What about Google? said by TK Junk Mail :You are correct. Given the way that Nebuad collects the info, it can be blocked. This thread ( » Consumer Groups Dig Inside NebuAD Technology ) has an extensive dialog on the subject where funchords(the author of the Nebuad study) admits that collection can be blocked - at least the way that Nebuad currently implements the collection process. If I admitted anything, I was wrong. What I have done is report what NebuAd says about opting out. I can't test it, it would require an inspection of their device and code.
That said, I can't find any message in that Topic where I admitted that collection can be blocked. No matter -- because I probably said something like "NEBUAD SAYS IT WILL NOT SAVE your data if you opt-out." I'm not admitting it, nor lending or taking any credibility from it. I'm simply reporting what they say they do.
Hell, I think you pointed out that you can use a 3rd-party encrypting VPN which, to my knowledge, is the only sure way to escape the privacy risks of a NebuAd box inside your ISP. Even using SSL to every site you go to isn't a perfect solution, because they'll still know every site you go to. -- Robb Topolski -= funchords.com =- Hillsboro, Oregon HTTP is the new Bandwidth Hog...
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@charter.com
| Re: What about Google? said by funchords :An acceptable system wouldn't work that way. It should be your choice whether any third party gets the chance to peer into your traffic. So you have proof that NebuAD is more than just a google ads technology. From what I read, you do have the option to opt out. It's just cookies, not the end of the world. Does anyone have the specs of these servers, or is the whole NebuAD debate pure opinion, and he said she said? | |
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| Re: What about Google? said by bigfussnothing :
So you have proof that NebuAD is more than just a google ads technology. Yes - »www.freepress.net/files/NebuAd_Report.pdf
said by bigfussnothing :
From what I read, you do have the option to opt out. You can opt-out any time that you like, but your ISP still sends every byte you see and send to them, regardless.
ACCORDING TO NEBUAD, you are only opting out of seeing targeted ads and NebuAd storing data about you. There is no mechanism to prevent your ISP from sending the data to this 3rd party with connections to Gator.
said by bigfussnothing :
It's just cookies, not the end of the world. Does anyone have the specs of these servers, or is the whole NebuAD debate pure opinion, and he said she said? By the looks of your name, it seems that you have taken a position without looking at any facts -- then you took this opportunity to try to make a fool out of me.
NebuAd has responded and they have not contradicted the facts in my report. They, of course, don't agree with the general characterizations, and even injected some of their own mischaracterizations, but the essential facts are not in dispute. -- Robb Topolski -= funchords.com =- Hillsboro, Oregon HTTP is the new Bandwidth Hog...
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@charter.com | Re: What about Google? So you don't have any specs on these servers. Thanks | |
|  |  |  |  |  |  |  |  |  |   funchords Robb Premium,MVM join:2001-03-11 Hillsboro, OR | Re: What about Google? In late 2007, they were using the Juniper E120. The specs are available on the intertubes. | |
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| said by TK Junk Mail :Google targets consumers the same way with behavioral targeted advertising. The protests therefore seem to be targeting the method of data collection rather than the data collection itself. One could argue that Google data collection is voluntary. But given the breath of Google data collection from their own sites and from all their partner web sites, and the near monopoly that Google now has in ad delivery, that distinction is fairly irrelevant. Google is free and you decide to go there.
ISPs are not free and this system has no real opt-out provision. | |
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| Re: What about Google? There's a difference between web analysis and behavior tracking.
I would expect web site owners to look at the traffic flows in their sites. I would expect they want to measure repeat visitors. And for anyone who has a problem with that, they can delete cookies, run NoScript or take whatever precautions they feel appropriate to assure that their privacy is maintained. By the very nature of web site use, you can't get around being counted in page statistics and click-flow.
However, Nebuad doesn't just measure the click flow of a single site, it has the potential to measure all click flows for all web sites. It modifies the data of all web pages without the authorization of any of those sites. It creates a persistent cookie that you can never get rid of. It watches what you do, what you search for and is a dangerous vector for nefarious activities. Quite simply, this is a dangerous box sitting on a network because while I use a network that permits Nebuad, *MY* security is irrevocably tied to Nebuad's security. All it takes is one compromise and all my traffic can be monitored because they're sitting square in the middle of communications.
The dangers of Nebuad are far beyond privacy implications. It's going to be a target for criminals looking for an easy way to snoop on encrypted communications. And as big of a kludge as their system is, I highly doubt their boxes are anywhere near as secure as they need to be. | |
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| Re: What about Google? said by clickie :Quite simply, this is a dangerous box sitting on a network because while I use a network that permits Nebuad, *MY* security is irrevocably tied to Nebuad's security. All it takes is one compromise and all my traffic can be monitored because they're sitting square in the middle of communications. You raise a valid point, however the same can be said of any equipment/vendor/company on the network we refer to as the "internet". I am sure you have heard about the fake Chinese Cisco routers, those that include the actual real IOS? Well the concern voiced by the NSA is that the Chinese could have built back doors into these devices, thus opening you up to full unfettered monitoring. I can assure you the Chinese have no "privacy policy" while Nebuad certainly does.
said by clickie :The dangers of Nebuad are far beyond privacy implications. It's going to be a target for criminals looking for an easy way to snoop on encrypted communications. And as big of a kludge as their system is, I highly doubt their boxes are anywhere near as secure as they need to be. See my comments above. Nebuad's box is just one piece of literally millions that you connect to when you access the internet. Any one of them can be compromised at any time.
The bottom line is that until someone can prove that Nebuad is doing something untoward with our data, then I dont have an issue with it. I remember everyone was in an uproar about GMail when it first came out, and now I suspect YOU probably use it as well as the rest of us. We all trust Google now (be that good or bad), and I suspect that unless something comes to light Nebuad will soon become standard on all ISPs around the world. On the other hand, if it is shown that they are indeed lying about the data they collect then they will be shut down. -- If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly. -Ronald Reagan-
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| Google doesn't look at the content of email you send/receive using an email client program. NeduAd does. Google doesn't look at the content of files you send/receive. NeduAd does. Google doesn't look at the content of IM you send/receive. NeduAd does. Google doesn't look at ALL the packets you send/receive. NebuAd does. | |
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| Re: What about Google? said by lookielookie :
Google doesn't look at the content of email you send/receive using an email client program. NeduAd does. Google doesn't look at the content of files you send/receive. NeduAd does. Google doesn't look at the content of IM you send/receive. NeduAd does. Google doesn't look at ALL the packets you send/receive. NebuAd does. Google doesn't forge IP, TCP and HTTP packets to inject its own code. NebuAd does. -- Robb Topolski -= funchords.com =- Hillsboro, Oregon HTTP is the new Bandwidth Hog...
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| said by TK Junk Mail :Google targets consumers the same way with behavioral targeted advertising. The protests therefore seem to be targeting the method of data collection rather than the data collection itself. One could argue that Google data collection is voluntary. But given the breath of Google data collection from their own sites and from all their partner web sites, and the near monopoly that Google now has in ad delivery, that distinction is fairly irrelevant. I 100% agree, and I have said the same thing numerous times. Yes, the method of data collection is different with Nebuad, but the end result is exactly the same. As shocking as it might seem (given that this is a "technology" website), I really dont think the majority of people here realize that Google also serves ads by tracking your data. I suppose its possible that these same people always though it was a "coincidence" that targeted ads always appear next to their web searches, but wake up, Google does this too!
Then there are those who say "Google is free, you can use another search engine". This is a fairly uninformed statement, as all search engines (the major ones at least) do the exact same thing. The bottom line is that nothing you do on the internet is anonymous these days. Those who think it is are only fooling themselves. -- If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly. -Ronald Reagan-
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|  ISurfTooMuch
join:2007-04-23 Tuscaloosa, AL
| They'll use them until they're outed in the mass media Everyone knows that the reason Charter dropped NebuAD is because they got caught, and the story hit the mainstream press. These other companies have, thus far, flown under the radar, so they aren't feeling any pressure to stop. If someone wants to turn up the heat on them, the best way to do that is to contact your local media outlets about it. Naturally, this will only work in areas served by these providers. Find a well-written, informative online article about it, then send a link to your local newspaper and TV stations. Odds are, someone will be interested enough to start making some calls. If they don't, then consider writing a letter to the editor of your local paper and tell other folks about it.
When enough people start asking uncomfortable questions, you'll see these companies have a change of attitude. | |
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| Re: They'll use them until they're outed in the mass media said by ISurfTooMuch :Everyone knows that the reason Charter dropped NebuAD is because they got caught, and the story hit the mainstream press. These other companies have, thus far, flown under the radar, so they aren't feeling any pressure to stop. BINGO. When Charter came out and said they had plans to "trial" it, this site hit the Charter forums hard like it was the first company to use it, when all along, these other ISPs have been using it for a long time. Still don't quite get that. It will be interesting to see if guys like Rob hit the other forums around here like he it the Charter forums. I bet this all blows away now that Charter dumped it. | |
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| Re: They'll use them until they're outed in the mass media said by bigfussnothing :
It will be interesting to see if guys like Rob hit the other forums around here like he it the Charter forums. I bet this all blows away now that Charter dumped it. I appreciate the compliment, I guess, but I really don't have that kind of power. Truth is, I didn't "hit" the Charter forums until about a week or so ago, and I think I posted one thing there (which prompted a reply or two) about a Consumerist-esque blog on Charter that was new and was, I thought, pretty neat.
As you will read in my report, my focus was on "WOW!" (formerly Wide Open West), who also uses the technology. I pretty much just left Charter alone. I think I've posted on the WOW forum once or twice, tops. -- Robb Topolski -= funchords.com =- Hillsboro, Oregon HTTP is the new Bandwidth Hog...
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edit: June 27th, @01:30AM
| One More ISP to add to the list of ISPs
On a page where Eastern Oregon Net, Inc. (EONI) assures customers that they are "committed to respecting your privacy", their "click here" link for opting out points to http://home.eoni.com/_optOut.cfm and redirects the subscriber's browser to http://www.nebuad.com/privacy/optout.php.
The ISP parade is now EONI, Knology, Bresnan Communications, WOW!, Charter Communications, Embarq, Broadstripe, CenturyTel and Metro Provider. Charter has dropped off of the list. -- Robb Topolski -= funchords.com =- Hillsboro, Oregon HTTP is the new Bandwidth Hog...
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 |  PrimerXX
join:2008-06-30 Fort Myers, FL | Re: One More ISP to add to the list of ISPs Hi guys just wanted to see if anyone has spoken directly to embarq about nebuad? I'm on hold right now with their online "internet specialist", gonna pick his/her brain to see if I can permanently opt out of nebuad. | |
|  PrimerXX
join:2008-06-30 Fort Myers, FL
| embarq nebuad response Just got done chatting with the clueless embarq tech, chat long is below. I say everyone let embarq know how against NebuAd we are! Contact them today!
CustomerVince Initial Question/Comment: Am I able to permanently opt out of NebuAd? Kim K has joined this session! 8:11:35 PM SystemSystem Connected with Kim K 8:12:05 PM AgentKim K I apologize, I'll do everything I can to get this resolved. Otherwise, how is your day going? 8:12:22 PM CustomerVince Very well, so does Embarq currently use NebuAd? 8:13:45 PM AgentKim K Are you referring to the search redirect? 8:14:15 PM CustomerVince the advertising tool which will replace generic ads with ads that are targeting towards what I search for 8:16:23 PM CustomerVince I was curious if embarq is using this tool and if so I wanted to know how to opt out or voice my opinion against it being used 8:17:21 PM AgentKim K At this time no we're not using that software. I know we were talking about but I don't know what ever came out of those talks. I'll certainly pass along your concerns. | |
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