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story category AT&T Warns Users Of Callvantage Shut Down
'Sometime in 2009,' but no news on rumored new VoIP product...
(old news - 08:39AM Tuesday Apr 21 2009)
tags: competition · business · alternatives · telco · VoIP · AT&T CallVantage
Tipped by forefun See Profile
Last summer we noted that AT&T was no longer taking new orders for their Callvantage VoIP service. The company of course wanted to begin pushing their U-Verse Voice VoIP product a little harder, but employees also hinted to us that AT&T was cooking up a new bring your own broadband (BYOB) VoIP offering as well. This week finds several readers writing in to say AT&T has e-mailed them about CallVantage's looming death, though AT&T still isn't willing to talk about any new product launches on this front. AT&T's letter simply says Callvantage will be shuttered sometime in 2009, with more information at a later date.

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Forums » AT&T Warns Users Of Callvantage Shut Down
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY

Another one bites the dust!

»www.youtube.com/watch?v=rNQRfBAzSzo


Feel sorry for the customers but I'm not surprised
AT&T would do such a crappy thing?
rmrper

join:2006-06-13
Garland, TX
·AT&T CallVantage
·Verizon FIOS

Re: Another one bites the dust!

What seems dumb about this to me, is even though we haven't been given a cut off date, many of us CV users are already looking at our options to leave. Based on user reports here, I'm considering VoicePulse. If I end up happy with them, I'll have little motivation to move to AT&T's new BYOB service whenever they launch it. AT&T should have had their new service ready to go before telling us they were killing CV, I might have been willing to at least consider their new offering. Now, they'll just lose another customer.

djrobx

join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable

Re: Another one bites the dust!

I'm sorry to see CallVantage go too. I've signed up for PhonePower based on my experiences with Ari and Jim who ran DSLExtreme.

U-verse voice is available to me (finally) but I don't see good reason to pay more for less service. With all of this capping nonsense going on I want to make sure my ISP is easily changed. I've also read way too many reports of issues with caller ID and voice quality issues. At least with Time Warner VOIP, the line was better than POTS quality (could even maintain reliable 56k modem connections) which helped justify the additional cost. Hopefully AT&T will sort those problems out.
--
AT&T U-Hearse
Your funeral. Delivered.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest


1 edit

Firepower of this fully armed and operational Battle Station...

This is a bad business idea, IMHO. AT&T is thinking of the future already: The future where they have VERY LOW caps and MEGA HIGH overage charges to protect their monopoly type services.

They think by shutting down CV they will force users into more expensive, AT&T plans.... but at this stage, it's jumping the gun, because they are *actually* getting people to leave for competitor's third party VOIP, and that's a bad business move!

But they have plans, oh yes. The Deathstar is under construction. They figure soon will come a time when low gigabyte caps and high overage charges will mean third party VOIP will not be nearly as attractive.... and even if you stay with a third party, AT&T can still make bank by charging you metered billing for the bandwidth.

Problem is, they moved early. The battle station isn't quite operational just yet.

--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY

Re: Firepower of this fully armed and operational Battle Station

said by KrK See Profile :

This is a bad business idea, IMHO. AT&T is thinking of the future already: The future where they have VERY LOW caps and MEGA HIGH overage charges to protect their monopoly type services.

They think by shutting down CV they will force users into more expensive, AT&T plans.... but at this stage, it's jumping the gun, because they are *actually* getting people to leave for competitor's third party VOIP, and that's a bad business move!

But they have plans, oh yes. The Deathstar is under construction. They figure soon will come a time when low gigabyte caps and high overage charges will mean third party VOIP will not be nearly as attractive.... and even if you stay with a third party, AT&T can still make bank by charging you metered billing for the bandwidth.

Problem is, they moved early. The battle station isn't quite operational just yet.

Why yes, why save people 20.00 a month? They realized why should we make a customer out of someone who has broadband and wants to save a few bucks. We can discontinue it and bend over everyone on our new Ushit service.
dlr_graph

join:2002-02-03
Elizabeth, NJ

I don't see how they are trying to force more customers imto buying more expensive services since U-Verse is only available in a few states. They also stated that there will be another notification and a bout 8 weeks later the service will end.

My impression after talking to them was that they don't really have any intentions of keeping the CV customers outside of their areas of coverage.

So far for me, Optimum Voice is the best and lest expensive option.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
·CenturyLink

Re: Another one bites the dust!

I know U-Verse user who has had Vonage for a couple of years. Very happy with both. He is also in a mega metro area like Chicago. My experience is the opposite. Vonage does not work well in rural areas, period. AT&T has the most stable BB connection in rural areas - and the best. I don't like Bell. I haven't liked Bell since it was allowed to reinvent itself into the giant it was before the bust up, but, you can't beat the fact they do it better than anyone else because they own the long distance lines and control the last mile.
--
Mac: No windows, No gates, Apple inside
kieranmullen
Premium
join:2005-12-12
Portland, OR
clubs:
·Gizmo5
·Skype
·Vitelity VOIP
·magicjack.com
·Verizon FIOS
·Vonage
·ViaTalk
·VoicePulse

voicepulse.com is good. However have you looked at your actual outgoing usage and calcuklated what it would cost to go per minute? You could go with the PBX in a flash offer that is still ongoing for $4 a month (total .. there are no taxes) and then pay pennies per minute. Incomming is free.

I do not work for them. Sorry about the huge pic. I have multiple providers. I am not a salesperson of this product.

»pbxinaflash.com/vitelity/

said by rmrper See Profile :

What seems dumb about this to me, is even though we haven't been given a cut off date, many of us CV users are already looking at our options to leave. Based on user reports here, I'm considering VoicePulse. If I end up happy with them, I'll have little motivation to move to AT&T's new BYOB service whenever they launch it. AT&T should have had their new service ready to go before telling us they were killing CV, I might have been willing to at least consider their new offering. Now, they'll just lose another customer.

--
KieranMullen »360oregon.com Betamax/Voipbuster Reseller »infocalls.net/vouchers
IP/Website Tools »ip.drlinky.com

44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY

Re: Another one bites the dust!

said by kieranmullen See Profile :

voicepulse.com is good. However have you looked at your actual outgoing usage and calcuklated what it would cost to go per minute? You could go with the PBX in a flash offer that is still ongoing for $4 a month (total .. there are no taxes) and then pay pennies per minute. Incomming is free.

I do not work for them. Sorry about the huge pic. I have multiple providers. I am not a salesperson of this product.

»pbxinaflash.com/vitelity/

said by rmrper See Profile :

What seems dumb about this to me, is even though we haven't been given a cut off date, many of us CV users are already looking at our options to leave. Based on user reports here, I'm considering VoicePulse. If I end up happy with them, I'll have little motivation to move to AT&T's new BYOB service whenever they launch it. AT&T should have had their new service ready to go before telling us they were killing CV, I might have been willing to at least consider their new offering. Now, they'll just lose another customer.
Yeah but now you are comparing apples to oranges. The original thread is about AT&T Call Vantage which is residential PBX is business class. Most residential customers use at least 500 outgoing minutes a month and I use 1,500-2k on average. So that is not a deal for the average residential user. People reading this thread are not going to be interested in a PBX system? They just want to pay a cheap monthly rate between 10-30.00 a month and have a phone that works with a unlimited minutes.
kieranmullen
Premium
join:2005-12-12
Portland, OR
clubs:
·Gizmo5
·Skype
·Vitelity VOIP
·magicjack.com
·Verizon FIOS
·Vonage
·ViaTalk
·VoicePulse

Re: Another one bites the dust!

I do not quite understand you. You put your sip credntials in a PBX or an ATA. what does it matter?

2000 minutes out pure outgoing minutes at 1.4 per minut =
$28 + $3.99 for number $31.99 (no tax)

said by 44402812 See Profile :

said by kieranmullen See Profile :

voicepulse.com is good. However have you looked at your actual outgoing usage and calcuklated what it would cost to go per minute? You could go with the PBX in a flash offer that is still ongoing for $4 a month (total .. there are no taxes) and then pay pennies per minute. Incomming is free.

I do not work for them. Sorry about the huge pic. I have multiple providers. I am not a salesperson of this product.

»pbxinaflash.com/vitelity/

said by rmrper See Profile :

What seems dumb about this to me, is even though we haven't been given a cut off date, many of us CV users are already looking at our options to leave. Based on user reports here, I'm considering VoicePulse. If I end up happy with them, I'll have little motivation to move to AT&T's new BYOB service whenever they launch it. AT&T should have had their new service ready to go before telling us they were killing CV, I might have been willing to at least consider their new offering. Now, they'll just lose another customer.
Yeah but now you are comparing apples to oranges. The original thread is about AT&T Call Vantage which is residential PBX is business class. Most residential customers use at least 500 outgoing minutes a month and I use 1,500-2k on average. So that is not a deal for the average residential user. People reading this thread are not going to be interested in a PBX system? They just want to pay a cheap monthly rate between 10-30.00 a month and have a phone that works with a unlimited minutes.

44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY

Re: Another one bites the dust!

said by kieranmullen See Profile :

I do not quite understand you. You put your sip credntials in a PBX or an ATA. what does it matter?

2000 minutes out pure outgoing minutes at 1.4 per minut =
$28 + $3.99 for number $31.99 (no tax)

Where do I start... First you are not going to get the hand holding or tech support of a company like PhonePower. Second, you don't get nowhere near the feature set. PhonePower gives you up to 3k minutes a month and Voice Pulse is truly unlimited so for for an average family it is a much better deal! Also PhonePower gives you a free ATA as long as you are with them that is plug & play. Again we are talking about CallVantage which is a residential service and the consequences. If this thread was about a business PBX provider like Packet 8 who offers both then it would make more sense to compare?

PX Eliezer
Premium
join:2008-08-09
New Jersey
·Optimum Voice
·callwithus
·voip.ms
·Callcentric

said by rmrper See Profile :

What seems dumb about this to me, is even though we haven't been given a cut off date, many of us CV users are already looking at our options to leave. Based on user reports here, I'm considering VoicePulse. If I end up happy with them, I'll have little motivation to move to AT&T's new BYOB service whenever they launch it. AT&T should have had their new service ready to go before telling us they were killing CV, I might have been willing to at least consider their new offering. Now, they'll just lose another customer.
You have to understand, todays ATT is really being run by the former SBC crowd.

And their managers are just dumb, dumb, dumb.
watts3000

join:2002-01-21
Birmingham, AL
I hate to see it go I think I had one problem in 4 years

anonuser101

@rr.com
Lmaoo!!!

GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

AT&T could provide Voice DNA service for homes like business

AT&T has a VOIP product for small businesses called AT&T Voice DNA & Business in a Box. »www.business.att.com/enterprise/···erprise/

They have a network based VOIP available. It would not be hard to extend that to non U-Verse customers.
--
My BLOG .. .. Internet News .. .. My Web Page
bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:

CallVantage > VOIPo. Saving $$$ now :)

I've already started migrating from CallVantage to VOIPo. It will save me a decent amount of money too! Unfortunately, AT&T being the way that they are, I don't think will follow up with a BYOC VoIP service with the same feature set CV has.
Fisamo
Premium
join:2004-02-20
Apex, NC
·AT&T CallVantage
·VOIPo

Re: CallVantage > VOIPo. Saving $$$ now :)

After the SBC takeover of the original ATT, they pulled some of the talented developers of CV into their Uverse Voice platform. If you look at the UVV service offering and feature set, many of CallVantage's best features are among those listed.

As for the other BYOB offerings, I do think the business offerings are the best/only ATT options for anyone outside the UVV service area, but obviously, AT&T isn't pushing them for residential use. They weren't even mentioned in the disconnect letters.

Looking to take my primary line either to Voipo or VoicePulse. VoicePulse will probably win my business, at least in the short term, because they have had years to "perfect" their system, while Voipo is relatively early on that curve. To me, both services are worth looking into, if you have simple needs and want a "managed device" (provided, provisioned/programmed by provider) type service.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest

Who didn't see this coming.....

"We must find ways of extracting more $$$ from you. Allowing you to limit our profits to only a few dozen percentage points vs hundreds of percent... well... that's ... SOCIALISM!

We'll help you. We'll migrate you to the more expensive plans to help. Grandfathered what? Who? Um, I think we have a bad connection! (click)

As always said: The contracts are always for them, and never for you.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
·Vonage
·Cingular Wireless
·AT&T CallVantage
·AT&T Southeast

Shutdown in 60 days?

AT&T's letter simply says Callvantage will be shuttered sometime in 2009, with more information at a later date.
The actual hard copy letter does not mention a specific timeframe, but the the on-line Disconnecting Your Service FAQ would seem to imply only a 60 day delay from notification to shutdown.

AT&T CallVantage®
Disconnecting Your Service
What are the various mediums you are using to reach out to these customers?

A combination of direct mail, e-mail and voicemail for 60 days.

--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com

lev
Napoleon is always right
Premium,Ex-mod 2002-08
join:2001-05-30
Chicago, IL
clubs:

Re: Shutdown in 60 days?

That'd be 60 days notice of an actual termination date.

The letter was very specific in its non-specification.
Fisamo
Premium
join:2004-02-20
Apex, NC
·AT&T CallVantage
·VOIPo

You can consider the mass mailing a non-specific 'pre-notification.' The "actual notification" will come at a later time (whether tomorrow or three months from now, who knows?). The deadline for any individual customer is 60 days after the date of that second communication.
ski93

join:2005-02-14
Northwood, NH
·Metrocast Communic..

ATT Butt Reaming..

You folks with ATT Voip product better find a new option NOW!!..Because if you wait until they serve you notice of the changes (service being killed off) and try to port your home phone number away, you may be suprised to know that..oops..the ports are either going to be delays from 20 or 30 days out to even more..or you they may hold your number hostage..I went through this with the now defunct sunrocket and voip.com..thats the nice thing about 3rd party voip.its not fully regulated by the fed's..so porting procedures are not what a comcast or verizon would be due to heavy regulation...start planning your jump now, because you could be sorry, unless you don't mind losing your number..
Forums » AT&T Warns Users Of Callvantage Shut Down


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