The Consumer's Union recently made 12 calls to AT&T salespeople, and found that two-thirds of the representatives provided inaccurate information about the company's policy toward wireless early termination fees (ETFs). Some employees told the consumer group that ETFs were cut in half after the first year of a two-year contract, while others claimed the ETF fee was reduced each month for the length of the contract. In reality, while AT&T has hinted at ETF policy changes, they're still charging $175 if you cancel while under contract. From Dow Jones:The folks at the Verizon policy blog give themselves a pat on the back for the fact the Consumer's Union found no such problems with Verizon Wireless reps knowing their own ETF policy:Of course Verizon shouldn't cheer about another company's support dysfunction too loudly, given that Verizon reps and managers continue to be mathematically challenged when informing customers about data rates. In fact, Verizon Wireless and FiOS billing have been a consistent problem for about as long as we can remember, with our regular users frequently complaining about phantom charges and the endless support calls required to get owed bundle discounts.