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story category AT&T Source Provides iPhone Glitch Technical Specifics
Firmware will fix things, but only if all users update...
09:29AM Friday Aug 29 2008 by Karl Bode
tags: business · wireless · hardware · AT&T
Tipped by Nightfall See Profile
Ah, sweet anonymous sources. If it weren't for you, American consumers would be forever trapped in a candyland unreality of rosy service perfection, where service problems are forever denied by bubbly PR agents and ignored by ridiculously overpaid executives. An anonymous source from AT&T speaks to Roughly drafted about the 3G iPhone coverage issues, AT&T's network, and Apple's recent attempt to fix things with a firmware upgrade. It's starting to look like things can be resolved by a firmware update after all, but users all need to be on the same page:
Click for full size
"It is not the network that is fault but the interaction of the bad power control algorithm in 2.0 and 2.0.1 software and the network that is at fault. The sooner everybody is running 2.0.2 software the better things will be. Having seen the graphs the 2.0.2 software has already started to make difference."
Of course Apple and AT&T could have officially told you this weeks ago and stopped the fanbase hemorrhaging, but then they would have to admit their respective service and devices weren't perfect, which would erode the fabric of the time space continuum.

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Forums » AT&T Source Provides iPhone Glitch Technical Specifics
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Post a:

hairspring

join:2007-11-23
Oakville, ON

Anonymous = UnTrustworthy

Can't identify yourself? Then everything you say is suspect.

This is non-news. Anyone can spin themselves as an anonymous source with insider information.

Put yourself at risk of lawsuit by identifying yourself and you get a lot more credibility.

ptrowski
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Re: Anonymous = UnTrustworthy

said by hairspring See Profile :

Can't identify yourself? Then everything you say is suspect.

This is non-news. Anyone can spin themselves as an anonymous source with insider information.

Put yourself at risk of lawsuit by identifying yourself and you get a lot more credibility.
Have you check CNN or any news outlet? All sources are "anonymous".
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hairspring

join:2007-11-23
Oakville, ON

Re: Anonymous = UnTrustworthy

Have you check CNN or any news outlet? All sources are "anonymous".
I don't trust them either. No Name = No Credibility.

Thats why they call them news 'stories'

S_engineer

join:2007-05-16
Chicago, IL
why put himself at risk of losing employment?
I understand that...but did anyone back his claims?
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N3OGH
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said by hairspring See Profile :

Can't identify yourself? Then everything you say is suspect.
Tell that to deep throat. We all know Nixon left office on a whim....
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Mizzat
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said by hairspring See Profile :

Can't identify yourself? Then everything you say is suspect.

This is non-news. Anyone can spin themselves as an anonymous source with insider information.

Put yourself at risk of lawsuit by identifying yourself and you get a lot more credibility.
You said it wrong, if it works, you're supposed to say "Thank you!"

If it doesn't then you can complain, else, why does it matter if it is anon or not?

morbo
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joking?

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@bellsouth.net

Hmm..

Would you leak information from your job, possibly taking food our of your family's mouth? I think not, I respect him for giving us the information he did.
andyross

join:2003-05-04
Schaumburg, IL

How many devices affected?

Any details if this glitch would affect ALL 3G devices, or only other iPhones?

Jim Gurd
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Re: How many devices affected?

said by andyross See Profile :

Any details if this glitch would affect ALL 3G devices, or only other iPhones?
It would affect other devices indirectly. If there are too many defective iPhones in one area they would have the effect of a denial of service attack which would affect any 3G device nearby.
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huntml

join:2002-01-23
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edit:
August 29th, @11:27AM

Re: How many devices affected?

From what I've seen and read, it's affected the entire network. Right after the iphone 3g launch, there were complaints of degraded data performance in a lot of areas of the country, even areas where ATTM's 3g buildout is at its most robust.

Of course, it's very difficult to sort out whether this was attributable to the iphone's allegedly passing unusual/poorly modulated data requests to the network, or whether it was just a matter of the huge influx of users (device specifics aside) that just overtaxed the network. Many people seem to think that ATTM was not prepared for the massive increase on market demands due to so many 3g users coming online all at once, so even if the iPhone has unique issue there are still underlying issues of underprovisioning of the network that have contributed to some of the problems.

But from my observation of general attitudes among iPhone users, a lot of people have had suspicions that the phone's performance, particularly on UMTS, is suspect, and people have been looking for an explanation.

So when things like this come out there is a tendency to give them some credence. You have to recall that there have been other, more solidly attributed reports that the iPhone has some radio issues, there were some people who tested it on the European 2100 MHz 3g band said that its 3g RF performance was below standard to such a degree that it probably should not have been certified.

en102
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Pretty much... if its an issue of power control, then 3G iPhone devices are pretty much either
a) Not having enough power to transmit / receive (no harm to others)
b) Using too much power to transmit/receive, effectively killing off many other connections. WCDMA (similar to CDMA) calls transmits/receives on the same frequency at the same time, using different code. Similar to many people speaking/listening at the same time, but different languages, but at similar volume levels. If power control was using too much power, it would be similar to having someone with a bullhorn speaking while others are speaking softly.
--
Canada = Hollywood North
agill81

join:2007-02-26
Aliso Viejo, CA

Hmmm oh really?

If this update supposedly needs to be updated on all iPhones to make everyone's phone work right than why has Apple stated there will be another update in Sept? Is AT&T trying to make up lies to try and ease customers on the currently problems with the iPhone? uh huh...

huntml

join:2002-01-23
Mullica Hill, NJ
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edit:
August 29th, @11:34AM

Re: Hmmm oh really?

said by agill81 See Profile :

If this update supposedly needs to be updated on all iPhones to make everyone's phone work right than why has Apple stated there will be another update in Sept?
It's really difficult to say given the mutual finger-pointing between ATTM and Apple that has been going on behind the scenes, and also given Apple's general practice of being very vague in release-noting their updates.

I hadn't heard that another update is pushing out in Sept. What is that one intended to fix? Has Apple said?

pnh102
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join:2002-05-02
Mount Airy, MD

How Bad Is It?

quote:
Of course Apple and AT&T could have officially told you this weeks ago and stopped the fanbase hemorrhaging ...
Are sales of the iPhone 3G tanking?
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wifi4milez
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Re: How Bad Is It?

said by pnh102 See Profile :

quote:
Of course Apple and AT&T could have officially told you this weeks ago and stopped the fanbase hemorrhaging ...
Are sales of the iPhone 3G tanking?
If so its news to me. Everything I have read/heard indicates just the opposite.
--
If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly.
-Ronald Reagan-

huntml

join:2002-01-23
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edit:
August 29th, @11:03AM

Re: How Bad Is It?

From what I've seen in places like HoFo there's a fair amount of discontent among experienced data-phone users, those who have come to iPhone from smartphone platforms.

Among the data-phone newbs who seem to be the majority of iPhone users, not so much complaining, because they don't really have a base of experience to assess its performance on the network.

Then, too, though, even among ATTM data vets, people who have moved to iPhone from a smartphone platform, there's some considerable tendency to affix blame more on ATTM than on Apple, or at least to split it between the two. It's an open secret, really, that ATTM's 3g network is spottier than Swiss cheese, 'more bars in more places' adverts notwithstanding, so a lot of people have seem to have come to the (perverse?) conclusion that the iPhone has done us all a favor by exposing ATTM's network weaknesses and putting them on the spot to improve their network.

mocycler
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Naperville, IL
·AT&T Midwest


edit:
August 29th, @11:14AM

It's the usual BBR "big business sucks" routine. This website is great for the forums and community spirit, but they have ZERO credibility as a news source.

Somehow they think an editorial with a few links tossed in is "journalism". Meanwhile, there is a wait list to get an iPhone and Apple/AT&T competitors are desperate to come up with something that is even close.

mocycler

huntml

join:2002-01-23
Mullica Hill, NJ
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Re: How Bad Is It?

said by mocycler See Profile :

Somehow they think an editorial with a few links tossed in is "journalism". Meanwhile, there is a wait list to get an iPhone and Apple/AT&T competitors are desperate to come up with something that is even close.

mocycler
Your statement is accurate as far as it goes, but you are neglecting all the complaints about iPhone 3g RF section performance and other issues that have been pretty widely reported in the media and by actual users of the device, some of which have been acknowledged, if vaguely and with some mutual finger-pointing thrown in, by both ATTM and Apple spokespeople.

Given this context this sort of 'on background'-based story gains a bit more credibility than it otherwise might, I think.

fancydancer
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said by pnh102 See Profile :

quote:
Of course Apple and AT&T could have officially told you this weeks ago and stopped the fanbase hemorrhaging ...
Are sales of the iPhone 3G tanking?
I think he means the undying loyalty, not necessarily the customer base, just a guess.
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wifi4milez
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Re: How Bad Is It?

said by fancydancer See Profile :

said by pnh102 See Profile :

quote:
Of course Apple and AT&T could have officially told you this weeks ago and stopped the fanbase hemorrhaging ...
Are sales of the iPhone 3G tanking?
I think he means the undying loyalty, not necessarily the customer base, just a guess.
Even thats not true however. The diehard fans are the ones who swear "its a firmware issue" that will be easily fixed. The bottom line is that there is absolutely no "hemorrhaging" going on in any way; not in sales, not in support, and not in general. Sure, people are complaining in forums like these about the 3G issue, but thats where it ends. As mentioned by another poster, its still fairly hard to get an iphone and all stores still advise you arrive at 7am the day of a shipment to guarantee one. Heck, the Apple store here in NYC was giving out vouchers last week so that people waiting in line the next day would be allowed the chance to purchase one. This is just typical BBR propaganda folks, dont read what you believe here.
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Whereismykit

join:2002-05-15
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Re: How Bad Is It?

said by wifi4milez See Profile :

Even thats not true however. The diehard fans are the ones who swear "its a firmware issue" that will be easily fixed. The bottom line is that there is its still fairly hard to get an iphone and all stores still advise you arrive at 7am the day of a shipment to guarantee one. Heck, the Apple store here in NYC was giving out vouchers last week so that people waiting in line the next day
Its only hard to get an Iphone from the AT&T stores. Apple stores keep them in stock.

wifi4milez
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Re: How Bad Is It?

said by Whereismykit See Profile :

said by wifi4milez See Profile :

Even thats not true however. The diehard fans are the ones who swear "its a firmware issue" that will be easily fixed. The bottom line is that there is its still fairly hard to get an iphone and all stores still advise you arrive at 7am the day of a shipment to guarantee one. Heck, the Apple store here in NYC was giving out vouchers last week so that people waiting in line the next day
Its only hard to get an Iphone from the AT&T stores. Apple stores keep them in stock.
Not true. The example I gave about getting vouchers was regarding the flagship Apple store at 57th Street and 5th Avenue (in New York City)!
--
If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly.
-Ronald Reagan-
Strogonowski

join:2007-08-15
Lake Zurich, IL

Re: How Bad Is It?

Not so in Chicago suburbs. In and out in 15 min, Apple store or AT&T. And Best Buy is starting to sell iPhones in a week or two.

AnonProxy
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The leak is ....

The Woz!

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Forums » AT&T Source Provides iPhone Glitch Technical Specifics


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