 
KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | Good for them At least the people who got crammed will be able to get refunds. | |
|
 | jc100
join:2002-04-10
 ·RoadRunner Cable
| Re: Good for them Woopity freaking dooo.. In the process, ATT isn't punished and yields financial gain from doing said activity. Wow, that was a pointless lawsuit that made lawyers rich. ATT should have to pay a huge fine, including all interest and profits made from overcharging. | |
|
majortom1029
join:2006-10-19
Lindenhurst, NY | hmm This happen to me with them and i got a refund as soon as i called their customer support line about it. | |
|
megatron266
Premium
join:2007-08-11
Fort Lauderdale, FL | Read the Bill! It shouldn't have happened at all but I am one to read all of my bills in detail. If I don't understand a charge or don't agree with something I call it in. Simple as that. Why wait and let it snowball? | |
|
| NewMariner
join:2005-06-24
| Re: Read the Bill! said by megatron266  :It shouldn't have happened at all but I am one to read all of my bills in detail. If I don't understand a charge or don't agree with something I call it in. Simple as that. Why wait and let it snowball? Because most people arent as diligent as you are. Most just pay bills not even looking at their bill. Then 6 months later they call in wanting credit for service that they had paid for in the beginning crying that they never ordered. | |
|
| | 
FastiBook
join:2003-01-08
Newtown, PA | Re: Read the Bill! Actually, people often call in to have the charges removed only to have them re-appear on their next bill.
- Andy | |
|
| | | 
pc2go
join:2003-08-21
Dayton, OH
 ·AT&T Midwest
| Re: Read the Bill! I had this happen when I had a monthly subscription to a Cingular/ATT mobile phone application. I cancelled it after deciding I didn't use it enough, but they kept charging me for it. I would call and they would credit me and promise that they took it off but then next month it would still be there.
After going thru this for over half a year, I made one final call. I wasn't so nice about it this time but they got the message that I do pay attention to my bills and I wasn't just going to let this go. That fixed it, sad to say because a customer shouldn't have to do that. Don't know what the guy did that made it finally stop but why they didn't do it from my first call? | |
|
| | | Ulmo
join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET
| said by FastiBook :Actually, people often call in to have the charges removed only to have them re-appear on their next bill. All the above. Also, LOTS of people call in and point out that a charge doesn't make sense, then AT&T claims it is proper, and the user is either not given enough information to refute it properly at that point (they claim it must be regular charges or something), or the user still contests it but AT&T refuses to deal with it. I think that's far more often than users just completely ignoring all charges. | |
|
| | decifal
join:2007-03-10
Bon Aqua, TN
| said by NewMariner :said by megatron266 :It shouldn't have happened at all but I am one to read all of my bills in detail. If I don't understand a charge or don't agree with something I call it in. Simple as that. Why wait and let it snowball? Because most people arent as diligent as you are. Most just pay bills not even looking at their bill. Then 6 months later they call in wanting credit for service that they had paid for in the beginning crying that they never ordered. Actually noone wants to freaking call ATT and wait 45 minutes just to talk to an indian that pretends to listen adn then transfer you to the cubicle next to him/her just to annoy you yet again and knowing you'll just hang up and forget about it... Its good money making buisness.. Who else are you gonna use for service in some areas? Tin Cans with strings work only soo good ya know.. | |
|
| | | Ulmo
join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET
| Re: Read the Bill! said by decifal :Actually noone wants to freaking call ATT and wait 45 minutes just to talk to an indian that pretends to listen adn then transfer you to the cubicle next to him/her just to annoy you yet again and knowing you'll just hang up and forget about it... Its good money making buisness.. Who else are you gonna use for service in some areas? Tin Cans with strings work only soo good ya know.. Make notes about the best way to use the least amount of your time and resources, and the best way to use the most amount of their actual time and resources. Develop scripts that politely continue the conversation with them for a long time. For instance, figure out ways to get them to discuss matters for way over their allotted amount of time to talk to you, without getting transfered. When you've used up their allotment, and a lot of the hourly pay of that employee, make certain you get to continue using hourly pay of many other employees. When you are done costing them as much as they cost you for this and other unresolved events, if you were careful in what you discussed, the conversation could have already gotten to the point where they are about to fix at least something about the problems your account has.
That's what I do. I always make certain I use more of their money per issue than they are attempting to charge me for or have charged me for. That's how you can chip away at the monster successfully. The point is, they aren't allowed to steal from us without accountability. | |
|
| | | | decifal
join:2007-03-10
Bon Aqua, TN
| Re: Read the Bill! said by Ulmo :said by decifal :Actually noone wants to freaking call ATT and wait 45 minutes just to talk to an indian that pretends to listen adn then transfer you to the cubicle next to him/her just to annoy you yet again and knowing you'll just hang up and forget about it... Its good money making buisness.. Who else are you gonna use for service in some areas? Tin Cans with strings work only soo good ya know.. Make notes about the best way to use the least amount of your time and resources, and the best way to use the most amount of their actual time and resources. Develop scripts that politely continue the conversation with them for a long time. For instance, figure out ways to get them to discuss matters for way over their allotted amount of time to talk to you, without getting transfered. When you've used up their allotment, and a lot of the hourly pay of that employee, make certain you get to continue using hourly pay of many other employees. When you are done costing them as much as they cost you for this and other unresolved events, if you were careful in what you discussed, the conversation could have already gotten to the point where they are about to fix at least something about the problems your account has. That's what I do. I always make certain I use more of their money per issue than they are attempting to charge me for or have charged me for. That's how you can chip away at the monster successfully. The point is, they aren't allowed to steal from us without accountability. Lol dude your hard core!!! I love it! | |
|
| | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| It took my mother nearly a year to get SBC to remove a recurring charge for equipment she ordered, then cancelled before receiving it. The cancellation was in sufficient time to stop the shipment of the equipment, but she was billed for it, anyway. I don't know if it was the Cc: to the state PUC (this was telephone equipment), or the threat to switch DSL service away from SBC, but SBC finally cleared her bill.
Yes, I know that was SBC and this is AT&T; but the new AT&T is just the old SBC in new livery. And when SBC bought AT&T, they also bought all the liabilities that came with AT&T, as well as the assets.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
|
| |
| | 
en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Read the Bill! Do you know where my donotcall.gov complaints go to ?
I've probably filed hundreds of them, and still receive B.S. calls.
--
Canada = Hollywood North | |
|
| | | wcnghj
join:2008-05-01
·Great Works Internet
| Re: Read the Bill! I found filing a complaint with the FCC actually works.
I filed a donotcall complaint, its been 8 month, no response.
I filed the same complaint with the FCC and they had contacted me by phone and mailed me a letter. Try making complaints @ fcc.gov. | |
|
| | | |
en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Read the Bill! I'll make sure that I do the next time, and state that the FTC's donotcall.gov is pretty useless.
--
Canada = Hollywood North | |
|
Dogfather
Altitude is your friend
Premium
join:2007-12-26
Laguna Hills, CA | And the victims pay the lawyers again Gotta love class action suits. Customers get screwed. The company gets screwed. The greedy bloodsucking ambulance chasing waste of skin lawyers get filthy rich. | |
|
fireflier
Coffee. . .Need Coffee
Premium
join:2001-05-25
Limbo
 ·Skype
·RoadRunner Cable
| Should have stopped it a long time ago. "The settlement shows the company 'really does want to fix this problem and not benefit from any of the unscrupulous third-party instances out there,' Edelson said."
Well, they don't want to benefit now that they've been spanked for it. This has gone on for years (and it's not just AT&T).
When I noticed a "strange" charge on my account AT&T (Cingular) resolved it quickly and painlessly at the time, however the "alleged" ringtone purchased was done so when the phone wasn't even active (out of the country at the time) so it wasn't a mere mistake. I was lucky. A lot had horror stories about their experiences and the cell carriers should have been more proactive in preventing it and stopping it once reported. They weren't and now the lawyers are the big beneficiaries. The carriers made bucks off of allowing it and I'm sure that had something to do with their lack of an aggressive response to stop it.
One doesn't have to view many commercials for these companies peddling ringtones and all their other crap to realize how sleazy they are.
--
Wishes: When you wish upon a falling star, your dreams can come true. Unless it's really a meteorite hurtling to the Earth which will destroy all life. Then you're pretty much hosed no matter what you wish for. Unless it's death by meteor. --despair.com | |
|
ninjatutle
You can keep the "change"
join:2006-01-02
San Ramon, CA | What did you expect when you click on those free ringtone flashing links on webpages. Nothing is free.
This was like those pr0n dialers for modems. Now, no one has 56k modems so ringtones are the next culprit. | |
|
NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| Attorney Charges in Perspective 4,300,000.00 divided by average 250.00 an hour for work.
That comes out to.
17200 Hours of work or
716 days of work or
1.9ish years.
That would be straight work non stop. I'm in the wrong line of work.
Course if twenty people worked on it it works out to 35 days of total work non stop or 286 8 hour days.
$215,000.00 per person who worked on this. I'm sure the firm takes it's cut of course.
Still a nice chunk of change. I'm sure it's skewed a bit towards those who did the jaw work vs the underlings who ran all the paperwork and research etc.
--
Mac Chatter
»www.macchatter.net | |
|
| jester121
join:2003-08-09
Lake Zurich, IL | Re: Attorney Charges in Perspective Attorneys do rack up expenses along the way too -- research, travel, meals, strippers, cocktails, etc.  | |
|
Cheese
Premium
join:2003-10-26
Naples, FL
clubs: | Umm.. 3G Laptop? Um...laptops don't have 3G? | |
|
| |
| |
Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| Re: Umm.. said by Dogfather :Sure they do. Quite a few manufacturers like Dell sell notebooks with built in mPCIe aircards from the likes of Verizon and AT&T. » accessories.us.dell.com/sna/prod···d=628335Then of course there are external aircards like my AT&T Sierra Wireless 875U that utilize a SIM card for service authorization thus have a separate phone number assigned to them even though you never use that phone number for anything. Erm, you are right and I wasn't thinking clearly earlier, I remember Sony doing something similar a few years ago expect it was, EDGE but, ugh, it's still Sony  | |
|
|
|
|
|
AT&T Settles Class Action Over Cramming
·
(topic offline) AT&T Ripped me off...