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AOL Defines Broadband Agenda
AOL CEO: 'we missed the first wave of broadband'
(old news - 12:59PM Tuesday Dec 03 2002)
tags: business
Today was the biggest of days for America On-line. This morning chief executive Jonathan Miller was supposed to wow investors and analysts alike with details of a new content and broadband initiative. So anticipated was the news that the wires were over-run for the past several days with stories doing little more than reporting anticipation over the announcement. So what's new at AOL?

The day didn't start well for the nation's largest ISP. In an unrelated announcement the company revealed that advertising revenue for 2003 was expected to drop by as much as fifty percent. The news sent the Dow into an early morning dive; not exactly the most optimism inducing backdrop for a presentation on "the new AOL".

Much of what Miller was expected to discuss had been leaked to the media in one form or another last week. The primary thrust of Millers approach is to create a walled-in content garden of eden, offering Time content from various magazines and websites exclusively to AOL customers, broadband or not. The company also announced the creation of a broadband radio service late last week, which failed to excite many analysts.

While Miller has been busy answering a long stream of questions about content which no-one really asked, the promise was made that his new battle plan would contain some significant undivulged insight into the company's broadband agenda. To some degree there was, though content continued to be the stutter in the company's otherwise eloquent speech.

To start, Miller did acknowledge some mis-steps on the part of AOL in the morning's presentation. "We did not innovate as much as we should have, and our competitors have gathered steam," noted Miller, who announced the company will release a new 9.0 version sometime in 2003. "We largely missed the first wave of broadband," Miller admits, "But this does not mean we are out of the game."

AOL 9.0 will be far more video-oriented says Miller, offering users exclusive content from the Time Warner media empire, including access to CNN's pay video news services. AOL customers will also be offered exclusive first peeks at Warner Music Group videos and films, and some Time Warner television content as well (including some offerings from HBO).

Miller spent much of the presentation focused on the content aspects of the company's facelift, but revealed little of the company's broadband partnership plans, other than to announce some future wireless feature agreements with Sprint, Verizon, AT&T Wireless, Motorola, and Nokia.

Miller once again reiterated the company's dedication to being a provider of dial-up services first and foremost. "Narrowband is not going away. It will continue to be a part of this market for many years".

As part of that commitment to narrowband users, the company intends to invigorate its focus on connectivity issues, security, and spam, though precise details were not forthcoming. While repeating the mantra "AOL ends now" throughout the presentation to impress the crowd with AOL's forward looking idealism, Miller made it clear that the company's primary focus is keeping the customers they already have.

AOL has had the world's largest media empire sitting at its kitchen table since the merger, so an announcement involving an exclusive content partnership seems less of an innovation and more of a very late arrival. Should customers be impressed with plans for an AOL broadband service that mirrors television content? Is exclusive access to the on-line version of People magazine going to help the company compete with other broadband providers and a world of free content?

Users interested in the presentation can find a copy of this morning's powerpoint presentation via this link (halfway down the page).

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cbrain

join:2000-05-21
Silver Spring, MD

So anticipated was the news that the wires were...

wow.

AOsmell

@aol.com

Re: So anticipated was the news that the wires were...

The main problem with AOL is the AWFUL Customer Service and Tech Support that they have provided for the last 6 months or so. I have not spoken with an English-thinking tech in that time and have been 'accidentally' disconnected by many techs who were supposedly transferring me someone who could help.
emcglynn

join:2000-11-05
Pelham, NH

Error: * please provide catchy title

I STILL do not get why anyone would want AOL....

But I think the move to actually include content from CNN/TW and HBO was a pretty good idea. OK, actually pretty much a "duh!" idea.... but nice to see they thought of it.

On the whole.... yawn. Sooner or later people will wake up realize that AOL is just a cheesy facade over information, utilities and content people really want.

swilliams

join:1999-09-07
Mount Prospect, IL
·AT&T Midwest
·Comcast Formerly ..

How can a business grossing $550 million

plus a month lose money as badly as they are?

According to a Newsweek article here: »www.msnbc.com/news/841749.asp - AOL has 37 million subscribers.

Assume say, $15 a month from each subscriber, that's $555 million a month for gross revenues, excluding any money derived from advertising or any other partnerships they have.

How can a company gross at least $6,660,000,000 a year yet lose money year after year? It just boggles my mind.

Tropix

@optonline.net

Re: How can a business grossing $550 million

$6,650,000,000 of the $6,660,000,000 is used on making AOL coasters.

justin
Australian
join:1999-05-28
Brooklyn, NY

Host:
IPv6
Business Connectiv..
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Console/Handheld g..
Console Tech

Re: How can a business grossing $550 million

They spent a lot of money on these..

swilliams

join:1999-09-07
Mount Prospect, IL

Re: How can a business grossing $550 million

TELL me those aren't ALL AOL CD's.. Can't be...

Can it?

wwdubbia

join:2002-06-03
Clinton, NY

Re: How can a business grossing $550 million

Sure can, look at this site that was mentioned on dslreports not too long ago: »www.nomoreaolcds.com

anonymous coward

@mindspring.n

> They spent a lot of money on these..

Not really. Figure $0.50 - $1.00 per CD mailed, depending on how fancy the packaging is. That includes manufacturing, packaging, and mailing costs. I see from the site they've collected 100k CD's to date. The $50k - $100k AOL spent on them isn't even a rounding error in their marketing budget.

justin
Australian
join:1999-05-28
Brooklyn, NY

Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech

Re: How can a business grossing $550 million

said by anonymous coward:
> They spent a lot of money on these..

Not really. Figure $0.50 - $1.00 per CD mailed, depending on how fancy the packaging is. That includes manufacturing, packaging, and mailing costs. I see from the site they've collected 100k CD's to date. The $50k - $100k AOL spent on them isn't even a rounding error in their marketing budget.
the site only collects a fraction of whats out there. I believe there have been more AOL discs produced and mailed than there are people in america.

anonymous coward

@mindspring.n

Re: How can a business grossing $550 million

> I believe there have been more AOL discs produced and mailed than there are people in america.

Well, that wasn't really the point. Sure, if you count every CD AOL ever produced, they spent a lot of money. My point was that money AOL spent on the CD's collected at www.nomoreaolcds.com doesn't amount to a hill of beans.

And look at all the customers AOL signed up with all those CD's. If direct mail wasn't an effective marketing channel, you can be sure they would have stopped the carpet bombing long ago.
rchdjellis

join:2001-01-14
Narberth, PA

I think you are right on the number produced being greater than the U.S. population, but I think this is a gross understatement. I receive 4-6 a year and so do other members of my family. Let's not forget the copies bound into various magazines.
I can only pity the company which produces the CD's if they finally figure out that their distribution mechanism is flawed or they fold (NOT LIKELY!)

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

said by swilliams See Profile:
How can a company gross at least $6,660,000,000 a year yet lose money year after year? It just boggles my mind.
Merging with another company costs big bucks. Most of their money probably went towards the merger.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing
xrobertcmx
Premium
join:2001-06-18
Sterling, VA
clubs:
Part of the problem is that a lot of those 37 million customers are not paying customers...they are either using the coasters, or they are volunteering.

lostnthwoods

join:2001-12-03
Arcadia, OK

Finally, what we've all been waiting for........

Yipppppeeeeeeeeee!!!!!!!!! AOL is finally coming with what we've all been complaining about forever. I personally love AOL for when I need to do my mail or entertainment on the web. They'll take off and pass everyone else if the comeptition doesn't get on their toes because American Online brings it all together in one place instead of having to install this and that all over the place.

FiberNut

join:2000-08-08
Atlanta, GA

Re: Finally, what we've all been waiting for........

No Thanks I prefer the Real Internet, not a stupid GUI that shows me what AOL programmers want me to see; I prefer a program that actually will uninstall completely from any computer if it is no longer wanted; I won't tolerate a service that completely changes the functioning of and alters the ability/capability (if any) of viewing attachments or going to certain sites from within its own email program. NO WAIT: AOL isn't even an actual email program!!! Forgot to add that!... NOPE thanks anyway not for me drive through please. (To last poster: read the post that appears before yours, AGAIN!)
--
"...there goes all the bandwidth!"(Current DSL'rs upon hearing that AOL is providing 'Broadband' access)

linuxgeek$
Premium
join:2002-09-13
Computer


edited
said by lostnthwoods See Profile:
Yipppppeeeeeeeeee!!!!!!!!! AOL is finally coming with what we've all been complaining about forever. I personally love AOL for when I need to do my mail or entertainment on the web. They'll take off and pass everyone else if the comeptition doesn't get on their toes because American Online brings it all together in one place instead of having to install this and that all over the place.
i take it you're a beginner
--
Come visit my site

[text was edited by author 2002-12-03 13:42:57]

winsyrstrife
Zillion - Master System
Premium
join:2002-04-30
Brooklyn, NY
clubs:

Re: Finally, what we've all been waiting for........

said by linuxgeek$ See Profile:
said by lostnthwoods See Profile:
Yipppppeeeeeeeeee!!!!!!!!! AOL is finally coming with what we've all been complaining about forever. I personally love AOL for when I need to do my mail or entertainment on the web. They'll take off and pass everyone else if the comeptition doesn't get on their toes because American Online brings it all together in one place instead of having to install this and that all over the place.
i take it you're a beginner
Most people are.

Aren't most of the members of this site somehow involved in tech end user/desktop support, be it PC or MAC? There will always be a niche for AOL. Some people are struggling to manage their PCs.

"Was that left or right click?"
--
Shameless Video Game Music Remix Junkie!! | "Hate, hate your enemies...save, save your friends...find, find your place...speak, speak the truth. " - Nirvana - Radio Friendly Unit Shifter

insomniac
Oh Yeah
Premium
join:2002-09-22
Naperville, IL
clubs:
Judging from the extra N in that post that many AOLers tack on, calling it "American" Online instead, I'd imagine so.

pcgirl

join:2002-10-01
Florissant, MO

Re: Finally, what we've all been waiting for........

said by insomniac See Profile:
Judging from the extra N in that post that many AOLers tack on, calling it "American" Online instead, I'd imagine so.
LOL...I'm glad I'm not the only one who has heard several AOL users call it "American" Online.

cybermud

join:2000-08-25
Chicago, IL
·Comcast Workplace

said by insomniac See Profile:
Judging from the extra N in that post that many AOLers tack on, calling it "American" Online instead, I'd imagine so.
That is indeed a sad case of ineptitude on what seems to be a national scale, based on my experience. It frightens me that so many subscribers can neither spell nor pronounce the name of the service they subscribe to.

winsyrstrife
Zillion - Master System
Premium
join:2002-04-30
Brooklyn, NY
clubs:

Re: Finally, what we've all been waiting for........

said by cybermud See Profile:
That is indeed a sad case of ineptitude on what seems to be a national scale, based on my experience. It frightens me that so many subscribers can neither spell nor pronounce the name of the service they subscribe to.
True enough.

What should frighten you more is that many of us techs can't get past "NIC card".
--
Shameless Video Game Music Remix Junkie!! | "Hate, hate your enemies...save, save your friends...find, find your place...speak, speak the truth. " - Nirvana - Radio Friendly Unit Shifter
cardwell

join:2000-12-16
Atlanta, GA
Oh I know! The worst is when a "the" is put in front of the name.

"Help! The American Online isn't working and I can't surf the interweb."

kma4
Premium
join:2002-11-29
Niagara Falls, NY
clubs:

Help!

"Help! The American Online isn't working and I can't surf the interweb."

LOL NOW THATS FUNNY

Orwell1984

@fdn.com
I am suprised. You seem rather smart for an AOL user. This is a company that markets themselves as a haven for the ignorant and lazy. No thanks AOL I think I will stay on the real internet.

CO_Chris
Premium
join:2001-08-28
Broomfield, CO
its still AOHell and yes thay still S@#K.. who cares what people have to download AOL just plan ole sux
--
AMD Duron 950Mhz/256 Ram/Win Xp Pro/EarthLink DSL 1299/109
FRAGaLOT1

join:2002-04-27
Stockton, CA

Installing this and that? Have you ever noticed your AOL software basically KILLS OFF your internet access so it can download and install some unknown data to your computer? And you actually like sitting there waiting for it to end, hoping to see what it is, and then realize you don't notice a damn difference?

At least I CAN install software on my computer if I want to do something, and not wait 5 years for AOL to do it for me. You lazy fool. I know it will be compatible with my ISP since they don't use some proprietary quasi networking environment that won't break down. AOL users have to wait till AOL does something for them, and hold their hand along the way.

The competition is already WAY ahead of AOL, but you seem so stuck on AOL you don't even notice. I've been able to download movie previews, music videos, and tons of other content, WITH OUT AOL, and I've had broadband probably longer than you've had a computer (over 2½ years).

hiitsme

@198.3.x.x

Goodbye AOL

They're toast.

Read the article if you haven't. "Dial up isn't going away".
Dial up *IS* going away. Sooner than later.

So, they still say dial up is their future.

But, we're going to offer a little bit of broadband. But they don't say how they're going to get their customers onto broadband.

What are they offering that anyone else isn't?
Exclusive videos? Exclusive content? I doubt it. I don't want to watch tv on my computer.

My parents use aol. They hate it. Too much spam, too many popups.

Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo

Host:
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Users find Hot Deals
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Re: Goodbye AOL

Dial up will not be going away for a little while. While broadband is the future, I'd rather use my AOL account to dial up while on the road instead of paying 9.99 for a days use of broadband in a hotel.
--
Misrepresentation of the truth is still a lie.

Orwell1984

@fdn.com

Re: Goodbye AOL

Try a Hampton Inn. 1200/500 in room for free.

tenebrion

join:2001-12-12
Rancho Palos Verdes, CA
clubs:
Just use a free internet....If your just going to be on the road, i can't imaging you covering 10 hours on a hotel's phone line!

darthur2000

join:2002-01-02
Middletown, CT
clubs:

Just what everyone needs

This is just what everyone needs. One single company that will control every piece of information that they receive. I hope all the people who use AOL like having a handful of people deciding for them what is important and what information they are allowed to have access to. ALL HAIL THE NEW BIG BROTHER.

wwdubbia

join:2002-06-03
Clinton, NY

AOL is the WalMart of the Internet

AOL is to the internet what WalMart is to retail.

Appeal to the lowest common denominator.
blah1

join:2002-03-04
Lake Charles, LA

Best analogy I have heard

AOL = internet for dummies.
BlueSkye

join:2002-10-25
Los Angeles, CA

Re: AOL is the WalMart of the Internet

That's insulting to WalMart.
BlueSkye

join:2002-10-25
Los Angeles, CA

Re: AOL is the WalMart of the Internet

And that's insulting to dummies the world over.
damox
Premium
join:2002-01-07
Olympia, WA
·Comcast Formerly ..

said by wwdubbia See Profile:
AOL is to the internet what WalMart is to retail.
No Way! I totally disagree with you on that point. That's an insult to Wal-Mart. Actually Wal-Mart is a pretty decent company. The huge difference between Wal-Mart and AOL is QUALITY! AOL has NONE!

MrWhippit
You Big Dummy Gimmie Back My Bandwith
Premium
join:2002-04-04
Philadelphia, PA

Ahh

"AOL 9.0 will be far more video-oriented says Miller, offering users exclusive content from the Time Warner media empire"

The better to go over the upcoming download caps with!

Oh joy and rapture!
--
"You have to dare to suck to be great"Ricky Martin
jethrogump
Premium
join:2001-03-02
Mesquite, TX

Re

This must mean they are going to resort to what famous failed ISP Cais eventually resorted to:

AOL Porno " its still the webs best content revenue earner"

Also AOL ain’t no Walmart in any way shape or form. Walmart got as big as it is by being Cheap Cheap Cheap and screwing a few vendors and lenders along the way.

Try to get Walmart to send you an install disk. You either have to ask the manager or pay for it if you order it online. No Freebies from old Walmart.

I call this the difference in a Bully "Walmart" and a pussyfied Wimp " AOL" funny lots of Aol employees are light in the gonad area.

Third as far as residential broadband wars SBC in the Texas region hands down wins considering price for service, customer care and technical support. SBC has its act together now

wwdubbia

join:2002-06-03
Clinton, NY


edited

WalMart Is VERY much like AOL my friend...

You didn't read my post correctly. AOL IS very much LIKE WalMart, however it is NOT a WalMart. They are both exclusive content providers in their own right. WalMart offers exclusive merchandise the same way that AOL offers its canned content. It is not the best merchandise, but it appeals to a mass audience that doesn't like to think about going anywhere outside the box, be it a store or otherwise. People use AOL because they don't have to think about using their computer, it is very intuitive to the average/below average computer user. WalMart customers don't have to think either, they know, or think they know that they are being offered the best content possible for their shopping experience, just like the AOL user thinks he/she is getting their best surfing experience. We all know this isn't true. As far as your comment about WalMart sending out an install disc... When has anyone raved about AOL's customer service?
[text was edited by author 2002-12-03 18:32:08]

[text was edited by author 2002-12-03 18:37:02]
jethrogump
Premium
join:2001-03-02
Mesquite, TX

Re: WalMart Is VERY much like AOL my friend...

You need to go to Bentonville, Arkansas and deal with corporate smiling faces at Walmart. I can tell you its easy to put one over on AOL but Walmart they ride you for every cent, make sure the vendors make little money and always pay late or ride you at least 180 days. I used to supply allot of their import seafood heck I know in the late 80's early 1990's. They also talked to us about the Internet service and only AOL was stupid enough to do this for $1.00 per month Walmart gets like $3.00. The rest goes to Genuity or whoever runs their mess. It cost about $5.00 per sub for the connectivity and .95 sure doesn’t cover customer care per sub each month.

Walmart last month made a deal with Jiang the Chinese Premier for the Bank of China to give 180 days credit for trade goods (the crap in Walmart yep most of it) on all products from the time the clear U.S. Customs that’s 240 days credit total at 0% interest. Walmart still monitors production and the deal is for like $3,000,000,000.00 in goods revolving all year long. What a free ride but china cannot sell this crap in China or Europe because of Deflation.

Alas AOL could never swing this type of deal not smart enough.

Walmart uses a Forest Gump approach talk and act kind of country dumb but real tough to deal with face to face. Its called east Texas dumb in Arkansas.

You are correct in customer service and shelf product perception but internally ones a Hawk and ones a Puss or something that bends over and in a sucking position a lot.

Personally I like AOL better than Walmart because Walmart is a hassle to deal with.

I made A-O-Hell of a lot of money shorting AOL stock this year since it was around $33.00 a share.

garagerock
Premium
join:2002-06-14
Louisville, KY

'we missed the first wave of broadband'

Really? You think?

What they were really saying is "we hadn't figured a way to force our content and our content only down the throats of our fat-assed, soccer-mom demographic yet"

Idiots.

Cougar311

join:2002-07-18
USA

AOL IS DEAD

AOL is a dying breed.

MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:

Re: AOL IS DEAD

Cougar-
how ignorant can you be? 35 million members. Still growing. Closest competitor (if they can be called that) is MSN with 8.5 million. DYING? Hardly.

Orwell1984

@fdn.com

Re: AOL IS DEAD

Is that 35 million figure from the same accounting department that faked ad revenue for the merger?

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Re: AOL IS DEAD

said by Orwell1984:
Is that 35 million figure from the same accounting department that faked ad revenue for the merger?
Yeah, you got a problem with that?
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing
ReduX

join:2002-01-01
Princeton, NJ

there always b some peeps who like aol

aol blows, blows, blows, and blows, blows...i feel sory for all those who think its good n everything. Aol sucks for what it is, its so expensive as well, i play twice more for 30 times the speed and reliability.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest

Ah, finally the monopolization of the Internet

This move has been long expected.

The idea is simple: Take content from your Time/Warner side and provide it ONLY to AOL users--- thus denying the rest of the Internet access to content. The idea is to made AOL have ENOUGH extra content and features to make it "more valuable" to users then "Regular" Internet access.

Personally, I think it will also fail.
--
"When the day comes that anyone can bend our country’s laws and lawmakers to serve selfish, competitive ends, that day democratic government dies" -- Preston Tucker, 1948 (Yep, it's dead.)
FRAGaLOT1

join:2002-04-27
Stockton, CA

AOL Broadband is an oxymoron

What is the big deal about content? People aren't encouraged to get broadband because there is nothing out on the internet that would interest people getting it? Horsehockey! The internet it SELF is the content, and "content" as added all the time. AOL can add in all the content in the world, and it won't make be sign up.

People get on line to access the internet, and AOL users perdy much do the same thing everyone else does online, surf the web. Back in the days I used AOL nearly 10 years ago, there was no AOL content I cared about, or even knew about.

Current AOL users are bombarded with interruptions all the time. Not just from disconnects, or busy signals, but AOL's software has this need to download more bullshit you'll probably never look at. Many times your access is frozen so that "fascinating" AOL content can be downloaded. Only AOL forces you to download crap you don't need.. worse than SpyWare.

I can just imagine the kina bullshit you'll have to wade thru if I had AOL broadband, if it's anything like current AOL dialup. They will have streaming videos popup when you don't want to see them (thus wasting bandwidth).

The driving force for people not getting broadband is simply price, and accessibility.... NOT the lack of content. And AOL has no content I care for.

beeman65

join:2001-07-23
Mckeesport, PA
clubs:

Re: AOL Broadband is an oxymoron

said by FRAGaLOT1 See Profile:

I can just imagine the kina bullshit you'll have to wade thru if I had AOL broadband, if it's anything like current AOL dialup. They will have streaming videos popup when you don't want to see them (thus wasting bandwidth).
.
My other computer has AOL on it and other people in the house use that and 7.0 to sign through our network. All you get is an extra bar tacked onto the bottom of the Welcome screen. None of their broadband stuff is really that enticing. Wow, AOL Radio. They didn't even sound good when I tried two stations out. The video clips from CBS News are decent, but you could probably find them at cbsnews.com Once again, AOL just ties everything together sacrificing quality.

FYI AOL, you might want to consider changing the names of the version software. AOL 11.0 is going to sound real goofy coming up..
--
Pens: 11-6 Steelers: 7-4-1
jethrogump
Premium
join:2001-03-02
Mesquite, TX

I learned something from AOL

After tweaking some lady realtor friends AOL Realtors all love AOL I don't know why. AOL employees are way behind the curve or is that hell the rest of the folks working in ISP's having to put up with no investment capital to just a sad work environment because in many companies moral is really low today and then the ever present worry of no pay check this month.

That content is nothing compared to what I can find myself with my old friend GOOGLE:)

Hate to say this but:

I Love my SBC

Quantex$
Premium
join:2002-11-01
U.S.A.

Wow, I could so much give a shit (obvious sarcasim

I have a list actually from experience on why they are the worst ISP ever.

Wow!!! I get to see movie comercials on my computer! That'll really get me going!

AOL software sux. It's for people who are too dumb to even set up a basic internet connection. Those are really pathetic people.
--
When I die, bury me face down so the world can kiss my @$$!
SoWhat286

join:2000-07-21
Tulsa, OK

Re: Wow, I could so much give a shit (obvious sarcasim

I guess all first time computer buyers should know how to do these things before they buy. Get real. My first computer was in 1993, got on aol in 94. I guess it makes me a pathetic person.

c-ya
Zern2

join:2003-01-10
Tucson, AZ

Re: Wow, I could so much give a shit (obvious sarcasim

said by SoWhat286 See Profile:
I guess all first time computer buyers should know how to do these things before they buy. Get real. My first computer was in 1993, got on aol in 94. I guess it makes me a pathetic person.

c-ya
Nope. You were obviously smart enough to leave AOL (and not go back). Much like how my 4-year-old got rid of his training wheels and opted for a more agile two-wheeler. BYOA? Why in the hell would someone find a secondary or high speed conduit to the Trailer Park, Jerry Springer version of the 'Internet?' Boggles the mind.

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

No ISP Can Please Everybody

No ISP in the world can please everybody or do everything customers want them to do. No ISP is liked by everybody. There are people who hate AOL and who like it. There are people who hate Roadrunner and who like it. There are people who hate SBC and those who like it. There are people who like OOL and those who hate it. If you like your ISP and happy with it then stay put. If you don't like it move on. Most of you here that are bashing AOL probably haven't even used AOL in the past year or so. Every company has their own strategy on how they want to work just because AOL's is different doesn't mean they are terrible. I have had a very good experience with AOL DSL other haven't had such good luck but that is the case with just about every ISP.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing
Zern2

join:2003-01-10
Tucson, AZ

Re: No ISP Can Please Everybody

While you might be right about the vast majority of AOL-bashers out there, I'm not one of them. Over the years I've been an on-and-off subscriber. Most of this has been research for alt.aol-sucks.org. Tossing the many 'no broadband' or 'unable to connect' or 'busy signal' or 'getting booted off' complaints aside, I still have a lot of ammunition about the 'parental controls' arguement. To give you an idea of what I'm talking about, create an account for 'children only.' Waltz into a chat room for about half a second....and wait and see all the email you'll receive from porn sites and pedophiles. It's amazing. Yeah, great f****** parental controls from AOL.
Moving to another subject, it just kills me how many friends I have that 'still' use AOL, despite their constant griping about being disconnected, busy signals, SPAM, etc. When I ask, "why don't you switch?", I get a reply like, "But, how will my friends get a hold of me?" or "What about my buddy list?". Yes, apparently, (some)of my friends are too stupid to send an email informing of an email address change, or, for that matter, not intellegent enough to download and install AIM (which I still detest). Perhaps the really stupid people should remain on AOL, because it 'belongs' to them. AOL is like the 'Trailer Trash' of the Internet and maybe AOL belongs to them...........I guess there's SOME group of people for whom AOL should exist.........how God D***** fitting. Thank God for me I don't need a f****** frontlal lobe transplant..................
patnalli

join:2001-07-02
Kennesaw, GA

AOL Bashing

I have not subscribed to AOL since they were a startup competing with then titans Prodigy and Compuserve. They had and even more so today have compelling proprietary content and a very good GUI concept. Like all companies, they could stand to do better in their customer no-service dept., but it seems to me that much of this AOL bashing and belittling of subscribers is likely done by folks trying to make themselves appear superior in some way to the joe sixpacks (and many technically savvy users) that enjoy the AOL service.
geek49203

join:2000-11-25
Jackson, MI

Re: AOL Bashing

<I'm thinking that this person is a newbie AOL phone support person....>

I've got an AOL account, if only to use for troubleshooting my customer's computers (it's a lot easier than asking for their password, or wondering if the problem is account-related). I use a real local ISP for connection though, as it seems to work better.

AOL's email system stinks. Yeah, you can't catch Klez, but
it's a PITA to use compared to Hotmail and other web-based accounts. And, if you establish an AOL email account you'll be spammed immediately, leaving me to wonder if AOL has an agreement w/ some mass marketer somewhere.

And, they have steadfastly refused over the years to kill off hoaxes, chain letters, and general shlock that seems to come from AOL users. If I get a "virus alert" or "what could it hurt" email I know it's been sent by an AOL user, part of a long chain of mass forwardings from other AOL users. I have no clue as to the reason why people start the "if you love me you'll return this to me" emails (I now have a policy of absolute hate), or the "if you send this to 10 people you'll get a small blessing etc" emails (I'm now cursed).

I've notice that the browser stinks. I have no clue why this is the case, other than they feel that someone has to use that old Netscape code, but it does stink.

And, I'm not sure with the latest version of AOL, but in the past I've not had great luck sharing an AOL connection.

Other users report problems in billing, and those have been well documented, that users can't seem to kill an account.

Is that enough complaints to get AOL employees started improving service?

tenebrion

join:2001-12-12
Rancho Palos Verdes, CA
clubs:

Re: AOL Bashing

I tryed AOL ones, ok if you like top "sip" tea. When i found broadband and switch. It took about a half year and a couple of threatening letters before I got them to stop billing me. (had to deny payment..due to possible fraud)

Out of those months, they keep telling me that "that account has been canceled a while back".

After all those nights of nightmares....I never was to see though three letters again :-(