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story category Verizon Gets Wrist Slap For Misleading FiOSTV Ads
As cable, telcoTV advertisement wars roar onward...
(old news - 10:40AM Wednesday Nov 26 2008)
tags: competition · business · Verizon FIOS · Cablevision
Cable company advertising aimed at battling FiOS has been entertaining to watch, and have included everything from distortions (intentionally confusing last mile and core network fiber) to downright lies (one cable ad made claims that FiOS needs a bulky satellite dish). Verizon has sued over several ads (usually a fruitless effort), though they've had some misleading ads of their own. Now the National Advertising Division of the Council of Better Business Bureaus has given Verizon a slap on the wrist for claiming in ads comparing FiOSTV to Cablevision that "channels came on quicker," and "the colors were more vivid." From the NAD's report:
Click for full size
In support of its superior picture quality claims, the advertiser submitted several consumer sensory studies purportedly demonstrating that consumers perceive that FiOS provides superior picture quality to that of various cable providers including the challenger. NAD determined that the results from these studies were not sufficiently reliable to support the advertiser's overall superior picture quality claims.
Who knew advertisements lie? The first bit of good news for Verizon is that NAD found that many people did actually prefer FiOSTV in head to head comparisons with Cablevision, particularly when gauged in terms of "insanity":
Consequently; NAD determined that this study provided a reasonable basis for the advertiser's claim that it offered the "the best TV picture, period" as well as the testimonial/claim, "[i]t’s the best picture and sound you're ever gonna get. It's insane."
Indeed. The other bit of good news for Verizon is that NAD is largely a voluntary process with no teeth, where by the time dubious advertisements come up for review by the CBBB, they've already run for the intended amount of time. While the CBBB's ad review process may institute change by embarrassing ad agencies, companies frequently just ignore the group's recommendations. This type of largely silly (and occasionally useless) review process isn't entirely unlike what AT&T and Verizon are proposing for broadband industry privacy violations.

Related:
  1. CEO of Cablevision Uses FiOS at Home
  2. Cablevision Gets Wrist Slap For Misleading Ads
  3. Verizon Calls Cablevision's 101Mbps 'A Parlor Trick'
  4. Verizon Uses Your Forum Complaints Against Cablevision
  5. Cablevision: FiOS? What's FiOS?
  6. Verizon CEO Admits Landlines Are Dead
  7. Verizon Won't 'Slavishly Satisfy' You With 100 Mbps FiOS
  8. FiOS Growth Slows
Forums » Verizon Gets Wrist Slap For Misleading FiOSTV Ads
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Post a:

Rothan Tik
Premium
join:2000-11-07
Danvers, MA

well

anything to not have to deal with Comcraps pixilating and blocking for moving targets.
Pzykotic

join:2002-06-27
Somerville, MA

fios vs comcast

Fios gets scolded for "misleading" ads, meanwhile Comcast can get away with basically lying and saying they're a fiber provider?

yu7

@comcast.net

Re: fios vs comcast

well they do have fiber in the network. does the ad say there using 100% fiber? if it does then they are lying if they dont they are not lying. they do use fiber and lots of it. it just not at your door step. sound like you dont really now that you are talking about to research.

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC

Re: fios vs comcast

said by yu7 :

well they do have fiber in the network.
I have fiber in my cereal bowl ... (and I'll just stop right there for the purposes of good taste...)

LeftOfSanity

join:2005-11-06
Felton, DE

Re: fios vs comcast

said by funchords See Profile :

said by yu7 :

well they do have fiber in the network.
I have fiber in my cereal bowl ... (and I'll just stop right there for the purposes of good taste...)
I would think you would know the difference.

I've seen the commercials around here, and i don't see it as lying. they don't go into much detail, but hey, thats what advertising is all about. Also shows why you should do your homework on things.

Reminds me of all the people who got their stuff in a bunch when Comcast put out those "1000's of HD choices". Yea its not 1000 HD channels, but so what? Its still HD stuff you can watch. Personally I'd rather have 1000 choices than a certain amount of channels with nothing i want to watch.

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

Re: fios vs comcast

said by LeftOfSanity See Profile :

said by funchords See Profile :

said by yu7 :

well they do have fiber in the network.
I have fiber in my cereal bowl ...
I would think you would know the difference.
I do, everyone here does, but few others do.

said by LeftOfSanity See Profile :

I've seen the commercials around here, and i don't see it as lying. they don't go into much detail, but hey, thats what advertising is all about. Also shows why you should do your homework on things.

Reminds me of all the people who got their stuff in a bunch when Comcast put out those "1000's of HD choices". Yea its not 1000 HD channels, but so what? Its still HD stuff you can watch. Personally I'd rather have 1000 choices than a certain amount of channels with nothing i want to watch.
Claims like those are deceptive. They're designed to confuse consumers into choosing something other than the market choice that best matches the service that they want.

Where does it end?
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Skippy25

join:2000-09-13
Hazelwood, MO

You, comcast employee, know good and well they are willingly deceiving the public by making it "appear" comcast's network all the way to the house is as good as Verizons. You, your employeer, and the technically inclined know that simply is not true.

The entire cable network is no different than a neighborhood DSL network. There is fiber in several places but not to the house and that is clearly what they are deceiving the people on.

Spin it how you want, but avoiding the truth or spinning the truth is still a lie regardless.
Pzykotic

join:2002-06-27
Somerville, MA

I am well aware that Comcast is actually advertising they have a bigger fiber network than Verizon, which is true.

All I'm saying is it's misleading to have ads like that in the first place, where anyone but the people who post here will think Comcast and Fios are in the same business.

Plus the fact that fiostv DOES look better than comcast. Just seems unfair that they got singled out.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: fios vs comcast

Then if Comcast is lying so is AT&T's U-Verse dept. for Ohio. They're claiming they have Fiber direct to the door for their U-Verse VDSL product. which is not true.

They're also claiming that on Feb. 17th that your cable tv will go blank if you don't have a digital box and that cable companies are not worried about that. and trying to sell their IPTV over its all digital.

AT&T should be more than slapped for using that DTV change for OTA vs cable.

apeface

join:2000-09-16
Mckinney, TX

Re: fios vs comcast

U-Verse is offered on both VDSL and FTTP platforms. So it isn't exactly an untrue statement for an ad to make.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable


1 edit

Re: fios vs comcast

yes it would be an untrue statement. They would have to say "part of the network is Fiber part is DSL" They don't. Instead they go that extra bit and claim the ENTIRE network is Fiber to the home. Which is NOT true.

But then again if they don't say that we're back to TWC's ads saying that they have fiber optic to. they just don't say how far. It's always okay on this site for a Telco to say something that is a lie but as soon as someone corrects them its "not totally untrue" but let a cable company say something that does not give the full truth and then thats a flat out lie.
billybish

join:2005-03-28
Reston, VA

Lies and the Liars who tell them...

Are usually in Marketing and Sales...nothing new here, move along.

That being said, my picture quality is 1,000,000 times better on FIOS TV than it was with Cox cable.

Yes, that is a scientific measurement of my own making, units of measure subject to terms and conditions as defined in .....

wmcbrine
Touched by His Noodly Appendage

join:2002-12-30
Laurel, MD

I actually think both those claims are fair...

...or close enough for TV ads, anyway. The channel changing is largely down to the equipment, and I can say that the channel changes on my Verizon-supplied QIP-2500 are noticeably faster than on my TiVos (which is what I mainly use with Fios) or, IIRC, on any of the DirecTV receivers I've used. But I haven't had Cablevision to compare.

PQ on Fios is well known to be top-notch, and is certainly better than what I had on DirecTV, or Comcast before that. Whether that actually translates to "vivid colors", I'm less sure.
--
09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
mrks

join:2005-07-12
Lowell, MA

Multi room DVR

Did Verizon ever fix the multi room DVR not streaming to a High Def box? just curious

nycdave
Premium,MVM
join:1999-11-16
Melville, NY
·Verizon FIOS

Re: Multi room DVR

said by mrks See Profile :

Did Verizon ever fix the multi room DVR not streaming to a High Def box? just curious
Yes, IMG 1.6B supports HD streaming.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Funny

Who is going to take seriously an organization who abbreviates itself "NAD" ?
--
Reptiles Are Cuddly And Pretty

woody7
Premium
join:2000-10-13
Torrance, CA
·EarthLink
·DSL EXTREME

Re: Funny

yea, just put a "GO" before the "NAD"
--
BlooMe

Verizon Response

@bellatlantic.COM

Verizon Response

We’re not surprised that Cablevision would attempt to prevent Verizon from bringing the facts about FiOS TV to the attention of consumers. The bottom line is the NAD’s study found that FiOS TV’s “picture was clearer,” that “‘you can really see the difference between cable and FiOS’ picture quality,” and – most importantly – that Verizon can make the claim of “the best TV picture, period” and “the best picture and sound you’re ever gonna get.” Rather than compete on the merits of the service we offer, Cablevision hopes to prevent consumers from getting the truth, and the fact is that Verizon FiOS offers “the best TV picture, period.”
majortom1029

join:2006-10-19
Lindenhurst, NY

Re: Verizon Response

Well since you brought it up how come you are not offering fios in ALL OF CABLEVISIONS SERVICE AREA.

So who cares about the FACTS when fios is being cherry picked.

Verizon Response

@bellatlantic.COM

Re: Verizon Response

Mr. Majortom -- As you know, Verizon is building out its FiOS system all over LI, and seeking TV franchises on a town-by-town basis. It's a complex and time-consuming initiative, but one that offers consumers something they've never had before...choice and competition. "Cherry picking" is a red herring issue drummed up by the monopoly cable companies in a desperate attempt to thwart competition and hang onto their monopolies.
Dolgan
Premium
join:2005-10-01
Sun Prairie, WI
·Verizon Online DSL


1 edit

Re: Verizon Response

quote:
As you know, Verizon is building out its FiOS system all over LI, and seeking TV franchises on a town-by-town basis. It's a complex and time-consuming initiative, but one that offers consumers something they've never had before...choice and competition. "Cherry picking" is a red herring issue drummed up by the monopoly cable companies in a desperate attempt to thwart competition and hang onto their monopolies.
OK Mr Verizon Response, then explain why Verizon has REDLINED 90% of the Central Region and why you keep cutting our budget to subsidise the East Coast Deployments? When are you going to tell the truth to your investors that we have not hit our deployment goals, are already experiencing customer churn in FIOS, and will be forced to maintain 2 networks for the next 20+ years at an ever increasing cost? When are you going to change our corporate culture to one that values its customers and employees versus one that is more concerned about bonuses and how to protect them?

As to protecting "Monopolies", Verizon and the other RBOCs have done a pretty good job of eliminating CLEC competition by failing to maintain copperline networks properly, delaying CLEC orders, and hiding what has been occuring as well as LehmanBros/AIG/ETC hid their bogus financials. I would tell you to pull your head out of your arse and smell the coffee, but being a Verizon Employee I understand that our leadership can not even find their own arses if they tried looking for them with both of their hands.
JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS

Re: Verizon Response

said by Dolgan See Profile :

quote:
As you know, Verizon is building out its FiOS system all over LI, and seeking TV franchises on a town-by-town basis. It's a complex and time-consuming initiative, but one that offers consumers something they've never had before...choice and competition. "Cherry picking" is a red herring issue drummed up by the monopoly cable companies in a desperate attempt to thwart competition and hang onto their monopolies.
OK Mr Verizon Response, then explain why Verizon has REDLINED 90% of the Central Region and why you keep cutting our budget to subsidise the East Coast Deployments? When are you going to tell the truth to your investors that we have not hit our deployment goals, are already experiencing customer churn in FIOS, and will be forced to maintain 2 networks for the next 20+ years at an ever increasing cost? When are you going to change our corporate culture to one that values its customers and employees versus one that is more concerned about bonuses and how to protect them?

As to protecting "Monopolies", Verizon and the other RBOCs have done a pretty good job of eliminating CLEC competition by failing to maintain copperline networks properly, delaying CLEC orders, and hiding what has been occuring as well as LehmanBros/AIG/ETC hid their bogus financials. I would tell you to pull your head out of your arse and smell the coffee, but being a Verizon Employee I understand that our leadership can not even find their own arses if they tried looking for them with both of their hands.
Um... who's got a high churn rate?:

Here are the 3rd and 2nd quarter net sub additions
for the big 8 MVPs (Cox does not publish)

In Thousands (000)
3rdQ 2ndQ

1. Verizon 233 176
2. Uverse 232 170
3. D* 156 129
4. E* (10) (25)
5. Cablevision (19) 7
6. Charter (26) (45)
7. Time Warner (31) (9)
8. Comcast (147) (138)

Those are net gains/losses for subscribers for 3rd and 2nd quarter 2008. Doesn't look to me like Verizon is the one having problems holding onto customers.

battleop

join:2005-09-28
00000

Pot, Kettle, Black.

This like Comcast saying Their 6.0 service is "Twice as fast as DSL" and then in the fine print compare it to 3Mb DSL and not 6Mb DSL.
jester121

join:2003-08-09
Lake Zurich, IL
·surpasshosting
·ViaTalk

Re: Pot, Kettle, Black.

Or AT&T saying their Uverse service is 26 times faster than Comcast!

Fine print -- Uverse's most expenstive tier, 18Mbps-or-so which may not be available where you live and won't work if you want TV, compared to Comcast's cheapest 768k service that isn't advertised anywhere.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Pot, Kettle, Black.

yah and when AT&T uses that to sell you a "dedicated line" that is not shared that goes DIRECT to the Internet.

HAHAHA!
rob316

join:2005-10-17
Carteret, NJ
·Comcast
·Verizon Online DSL

Comcast Suxs

Bottom line is that ComCrap is shaking in their boots, because they are losing subs by the boat load to FIOS. They are now trying to compete with DOCSIS 3 and SDV, they are trying to use their old ass network by implementing the above items but in the end they need to upgrade their antiquated network.

FiberFan

Why lie about using fiber?

I still don't get it why would Comcast claim they're using fiber? They're a cable company. Saying that they use fiber is just admitting that they don't have confidence in their cable technology to use it themselves.
tmc8080

join:2004-04-24
Floral Park, NY

channel changing?

I actually thought the Fios box I had in 2004 was quite buggy.. from losing guide data (sometimes requiring a call to customer service), to hit or miss with fast channel changes.. FIOS TV is misleading if nothing changed since 2004 on the standard def. boxes... though you pay more for a hi-def box (at the time it was a couple of bucks more). Since then, they've upgraded widgets and no doubt pushed a firmware upgrade or two by now.. but still.. I think the box was flawed to begin with. Customer service was not happy with my canceling.. they decided to screw over the billing as a reward. Needless to say.. POTS service that was with them for nearly 30 years went bye, bye... one good turn deserves another.

cableties
Premium
join:2005-01-27
·Verizon FIOS

Hey...

how many of you have Fios HDTV service?

I just noticed (as of last month) a bunch of new channels in HD and ... I have to subscribe? WTF? This the big "addition" of HD channels they sold us on? (I'm not talking HD channels like Starz or HBO...I'm talking crappy HD channels like The Green HD channel or...)

So I look up the latest FIOS TV listing (11/2008) and whatch know, they changed their packages! F-cktards! And sneaky with their little ** and *** :

**Subscription to corresponding
Essentials, Extreme HD, Movie or Premium
package required.

***Exclusive to FiOS TV Extreme HD package.

Time to call and give them a rant or two!

(sugar low...)
waiting4fios

join:2005-04-08
Howell, NJ

Re: Hey...

I have all the HD channels and I'm not paying extra for my package other than the $9.99 HD box rental, not sure if the HD channels are aligned differently in certain areas.
JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS

Re: Hey...

said by waiting4fios See Profile :

I have all the HD channels and I'm not paying extra for my package other than the $9.99 HD box rental, not sure if the HD channels are aligned differently in certain areas.
Yeah, it is. Here's the deal. Verizon got rid of Premier, and instead created two new programming packages - Essentials and Extreme. If you're a new subscriber, you have to pick from one of those two. If you were a Premier customer when all this happened, then you were grandfathered in to most of the new HD and SD channels that were being added. If you want the rest then you need to upgrade to Extreme.

The one exception to all this is for folks in your neck of the woods. People in Northern NJ and in NY get all the new HD and SD channels under Premier, if they're grandfathered in. Verizon is trying to grab as many subscribers from NYC as possible, which is why they did this.

All that being said, signing up for Extreme isn't a big deal - I was originally paying $105/month for my triple play with Premier. I upgraded to the new triple play with Extreme which is extra $5/month. But as part of that price I now get all the sports pack channels (the sports pack has been done away with in most of the country - except in NNJ and NY) and the channels rolled into Extreme. And I also doubled my internet speed - I went from 10/2 to 20/5.

FTTC

join:2008-10-01
Mount Rainier, MD

huh

I have fios tv and had comcrap, verizon, is not lying about anything when I switched I couldnt believe the difference and colors were the first thing I noticed.

Zen6

@rr.com

misleading

Lets not lose sight of the fact that it is just a few companies trying to separate us from our hard earned cash.

provider7

join:2008-07-17
Buffalo, NY

RE:HEY

I have to comment on your rant re: the packages. Of course your going to check the packages. I'm glad you did...However did you know what else you get? It cost $10. more per month and adds all the HD channels that you seem to groan about.

On top of that if you have the high speed internet, it doubles the suscribers speeds from 10/2 to 20/5. Let's see that kind of generosity from the cable providers.

From what I've heard at every FioS installation, everyone has commmented on the improved clarity of their pictures.

That would explain I suppose This statement: In 2004 and 2007, the American Customer Satisfaction Index survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service.

The bottom line...it's all tit for tat...You take our customers with offering telephone...and everything is ok...but when we take your video customers with a superior product, you cry wolf.

Personally i'm glad Verizon is making a move to upgrade their plant...it's been long overdue.

koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
·ViaTalk
·surpasshosting

Nothing new for Verizon

In the early days of DSL, Verizon (formerly BellAtlantic & NYNEX), had TV and radio ads on 24/7 claiming that DSL was always on with no dialing. (to compare it to dialup which 99% of users had at the time...1999 or so).

I was one of the first customers of their DSL. What did they install on your computer? A DIALER. and when you were trying to connect (every 3 minutes or so in my case) it said on the screen, "DIALING...."
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dsx724

@verizon.net

Re: Nothing new for Verizon

Well PPPOE isn't exactly dialing. Cable has to "dial" too because its part of the sync process to determine the bandwidth and authenticate. It just happens that they gave you a DSL modem vs a router with PPPOE authentication built in. Also sync is almost instantaneous compared to physical dial tone.

But you are right that their software is crap when they first introduced DSL.

Technogeez
Gone but not forgetting
Premium
join:2007-01-20

No lie...

I've had BrightHouse and I've had FiOS.

FiOS made BrightHouse look dim by comparison.
--
Read your contract and TOS before signing anything.

treklover

@optonline.net

Its true, at least about the channels, I see it myself...

what do you think cablevision customers, I think this is correct, I see about a 2-5 or more second delay in the channel changing, that could mean missing the big hit or the winning touchdown; anyway my mom in law has fios and her channels change almost instantaneously. Oddly though, when I first got this box from cablevision, I thought it changed channels really fast so there may be something wrong with the box. Also, she does not have a DVR & I do so that might be the reason for the delay too. Otherwise, I think verizon's right here.

As far as PQ, well me and my mom in law don't have the same TV so I can't make a fair enough comparason on that on but I do think her fios picture looks really good.
Forums » Verizon Gets Wrist Slap For Misleading FiOSTV Ads


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