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GoodDog
join:2000-07-03
Goshen, NY
edit:
November 8th, @03:46PM
| Re: Great news Ya might want to read the press release before you start counting chickens, Same goes for the story's author. Just say'n | |
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S_engineer
join:2007-05-16
Chicago, IL | Re: Great news Yeah yeah ..."Meet the new customer experience...same as the old customer experience"....just different pocket! 
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Where have the adults gone? | |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | pro-rated ETF is not a big deal anymore....
isn't there pending legislation that will make ETF's prorated by law? why all the hoopla? corporate pr department needs a win? | |
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CMoore2004
i r teh smarts
Premium
join:2003-02-06
Jonesville, MI
 ·Sprint Mobile Broa..
 ·HughesNet Satellit..
| Thanks to the MN AG! These are all very welcome changes. Seeing as I'm going to be OTR when I start my new job, I'll be glad not to have to extend my contract when I change my plans to account for my new phone usage habits. The 30-day free trial is also good news for people wanting to try out the mobile broadband (which will also be going OTR with me).
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Charter 5M | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD | |
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NJxxxJon
something good. or your mom.
Premium
join:2005-10-22
00000
 ·Skype
 ·GoDaddy Hosting
| money$$$ its simple (sir/ma'am): Just stay on hold and I will bill you a 9.99 a month "Platinum Customer Help" fee. The membership includes the same crap other people can tell you and what other companies are trying to do too! Thanks for choosing sprint. Message # 333
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\\"I don't have a girlfriend, I just know a girl that would get mad if I said that." \\Mitch Hedberg | |
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| tpac_man
join:2007-02-27
Riverbank, CA | SPRINT SUX SPRINT SUX AND WILL ALWAYS SUCK.
THEIR CUSTOMER SERVICE WILL NEVER IMPROVE BECAUSE THEY HAVE A BUNCHF OF IDIOTS WORKING FOR THEM (A FEW ARE MY FRIENDS LOL). | |
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| fiberguy
My views are my own.
Premium
join:2005-05-20
edit:
November 8th, @07:16PM
| Re: Die Sprint die! How insightful of you.
What crappy technologies would they be anyway? Would one of them be the superior lower frequency that has been good for me? allowing me to be in the basement of high rises and still have signal? How about the quick, fasted most reliable 2-way service? Would one of them be the Rev A broadband with low pings and fast speeds?
Please... enlighten us.
I agree Sprint has a horrible customer service department, but I hardly see how the crosses over to their technology. If you want to be accurate, there isn't a single PCS provider out there that is 100% reliable at all times in all places.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
 ·Comcast
·WOW Internet and C..
edit:
November 8th, @08:29PM
| Re: Die Sprint die! said by fiberguy  :How insightful of you. What crappy technologies would they be anyway? Would one of them be the superior lower frequency that has been good for me? allowing me to be in the basement of high rises and still have signal? How about the quick, fasted most reliable 2-way service? Would one of them be the Rev A broadband with low pings and fast speeds? Please... enlighten us. I agree Sprint has a horrible customer service department, but I hardly see how the crosses over to their technology. If you want to be accurate, there isn't a single PCS provider out there that is 100% reliable at all times in all places. That's what people fail to admit. They bad mouth the company as a whole because of CS but when they jump ship, they cry about the network. So, suck it up and deal with crappy customer service or deal with a network that's not as dependable. I liken it to car dealers. You can have the best product every made, but a crappy dealer and service experience can make you shop elsewhere when your in the market for a replacement, or you can have a crappy product but have your ass kissed everytime you call in. Guess some people just can't get their priorities in order. And you are 100% right. NO BODY, NO CARRIER is 100% the best. They ALL have issues, just when your in the ring, people tend to beat you up more. 
And I wouldn't give MN AG too much credit. Verizon and ATT deserve the pats on the back. It's the market, not the STATE(S) who got them to make the change. Me, to stop all the crying and bitching, I would drop the EFT all together. Give the customer 2 choices. Pay FULL price for the phone and go month to month, or get your rebates and subsidy for 1 year contract. You cancel before that year is up, you owe Sprint a prorate amount for the phone. You get to keep the phone, or you can turn it in for a credit, as long as it's servicable. I'm sure there would be lots of people willing to pay 500.00 for a treo, then 6 months later, cancel service and pay 250.00 bucks..  | |
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robertfl
Premium
join:2005-10-10
Mary Esther, FL | Their customer service sucks When I called, I could not understand what they were saying, it's clearly sprint outsources to India.
How sad is this?
If you want to improve customer service, bring CSR's back to america.
-Rob | |
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ifarrell
join:2000-08-10
Willow Spring, NC
·Vonage
| Re: Their customer service sucks That's funny, I called today and it clearly sound like an English Speaking American to me.
Besides, I had a Co-worker call AT&T (formally Cingular) last week and he commented how the person sounded like they were in India.
This is not just Sprint but a lot of Companies are doing this. | |
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| | VikingStorm
join:2002-06-25
Omaha, NE | Re: Their customer service sucks I've always got American CS, but I call during normal business hours. | |
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yyz420
@startek.com | Re: Their customer service sucks I heard Americans prefer the Canadian near-shored agents to American agents...They're probably nicer because our labour laws are more strict and so they are treated better. Not because they're better people. :-P | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
·Comcast
·WOW Internet and C..
| said by robertfl :When I called, I could not understand what they were saying, it's clearly sprint outsources to India. How sad is this? If you want to improve customer service, bring CSR's back to america. -Rob No, they don't outsource to India. Don't you read? They just hired a load of people in their Panama City FL call center and added staff to others. Maybe your thinking of Virgin Mobile. 
And.. with all the hoopla over what Sprint is doing. No one notice, T-Mobile is following the pack also. I would be thanking VZ and AT&T for Sprints actions. | |
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| xenophon
join:2007-09-17
·Sprint Mobile Broa..
| said by robertfl :When I called, I could not understand what they were saying, it's clearly sprint outsources to India. Many who say Sprint sucks is talking about the past. They changed customer service, they've added CDMA to thousands of Nextel sites, their data service is better than anyone else. Some studies say they have the least dropped calls.
But so many people will still say Sprint sucks based on the past even if they've improved significantly... even if better than other carriers.
It's to the point that many WANT Sprint to suck. | |
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Iknowenuff
join:2001-06-28
Riverside, CA
| CS does suck But I have been a Sprint customer for 9 years and I cant cant complain about coverage. I can recall many times (especially back in the day) when I was the only one in my group to have service everywhere we went. From my corner of the world (southern Cali) I'd take poor CS and excellent coverage over alot of whats out there anyday. Don't get me wrong, the other providers have caught up but I can get a digital signal almost anywhere I go. And if I dont get one, you probably dont either. | |
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delirium
@teletech.com
| Re: Their customer service sucks If you want to improve customer service, bring CSR's back to america.
-Rob
Well Rob do you know what that means?
ATT or Verizon or Sprint take CSR to other countries in order to maintain cheap prices, they can hire maybe 3 or 4 Indian or Philippines people do the job for less money.
If you want CRS back , get ready to pay lot more! | |
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BillTager
join:2000-09-20
Charlotte, NC
| I'm Just Sayin' quote:
Given that the company's customer service has been robustly miserable since their Nextel acquisition...
Please. Sprint customer service sucked long before they acquired Nextel.
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Praise be to my Cadillac | |
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Sprint Announces 'New Customer Experience'
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Re: Their customer service sucks