75-year-old Mona Shaw was angry after constant delays and broken promises derailed her Comcast Triple Play installation. Her solution? The woman took a hammer to a local payment center (via) and smashed a support rep's keyboard, monitor and telephone. "Have I got your attention now?" asked the woman, who was arrested for disorderly conduct after her not so Comcastic experience.

Shaw's problems with Comcast started when she wanted to upgrade her service. After missing an all-day service appointment, Comcast showed up two days later but left the job unfinished and the family unable to make outgoing calls. After several calls, a visit to Comcast and complaints to the local regulators, their service stopped working altogether. So Mona took a trip:Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many." Comcast's suggestion here is that this woman's level of frustration is an isolated incident, when that's clearly not the case. Missed all day appointments in particular are a nasty sticking point Comcast was supposed to be working to resolve.