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story category New Verizon Fee For Not Using Long Distance
Verizon: It uh, helps people call sick relatives?
(old news - 04:22PM Friday May 04 2007)
tags: prices · business
The Associated Press (via Techdirt) notes that Verizon has started charging landline customers a $2 monthly fee for not using long distance service. Users can avoid paying the monthly fee if they pay $6.75 to block all long distance calls on their phone. Verizon justifies the charge by telling the AP that people paying the fee "are supporting the network they would use if their cousin Tillie is critically ill in California and they need to arrange a critical-care nurse."

One of our users offers this photo of their bill and notes the fee is dubbed the "shortfall fee."

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  5. 'Clear' Launches In Portland
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  7. Verizon Again Tweaks DSL Bundles
  8. Taxing ISPs to Prop Up Failing Newspapers?
Forums » New Verizon Fee For Not Using Long Distance
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WileEC
mindtaker, macky cat, etc.

join:2002-02-07
Yonkers, NY
·Verizon FIOS


edit:
May 4th, @04:04PM

insanity

and they wonder why people are going to voip?

you would think they would NOT be initiating new fees since the whole issue of fees is big right now in their competitor's advertising.

--
Experience one of the most beautiful women on earth at PetraCentral!

jinjimbob
Troy Mcclure

join:2001-11-13
Enumclaw, WA
·Qwest.net

Re: insanity

All the people have to do it change their long distance provider to another company, then the $2 fee goes away.

Or just get rid of the long distance ont he line, like I have, no fees each month. Just use onesuite for all long distance.

Besides, you'd have to be crazy to dial a long distance number when you have no plan, costs an arm and a leg.

MxxCon

join:1999-11-19
Brooklyn, NY
clubs:

Re: insanity

said by jinjimbob See Profile :

Or just get rid of the long distance ont he line, like I have, no fees each month.
no! that's the $2 fee this story is talking about!
if you have no long-distance provider on your line, you will be charged $2.
--
[Sig removed by Administrator: Signature can not exceed 20GB]

joako
Premium
join:2000-09-07
Gainesville, FL

Re: insanity

said by MxxCon See Profile :

said by jinjimbob See Profile :

Or just get rid of the long distance ont he line, like I have, no fees each month.
no! that's the $2 fee this story is talking about!
if you have no long-distance provider on your line, you will be charged $2.
No. Look at the bill posted. "VERIZON LONG DISTANCE" implies that the customer has some sort of relationship with VERIZON LONG DISTANCE which you are not obligated to have.
--
Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME

Customer has 'a la carte' long distance service (i.e. has long distance service on a pay per minute).
While I don't completely agree with the service fee, its similar to charging a $2 minimum for any LD service.
The worst part was having to pay extra to have it cancelled.

Pretty much everything is a la carte.

Homer J
Mmmm, Free Goo

join:2000-10-05
Springfield
Seems I remember them charging a fee for not having a LD provider a while back when they were Bell Atlantic. I think this is a fee for having Verizon LD, but not using it.
lesopp

join:2001-06-27
Land O Lakes, FL

This is double dipping. I have a long distance provider pretty much 4.5 cents per minute to anywhere in the US, Canada, South Korea and a few other places I've never called. There is no monthly plan charge. If this charge appears on my bill, then bye-bye Verizon. After all, quality alternatives do exist.

King P
Don't blame me. I voted for Ron Paul
Premium
join:2004-11-17
Inman, SC
·Charter Pipeline
·Windstream
·Speakeasy

Cable does it too

Charter charges me an extra 10 bucks a month on my internet service, because I don't get their cable TV service too. I'd rather get 16 channels of DTV over the air for free anyway.

I know that an extraneous cable tv charge is different from being charged extra for not getting Long Distance service through the Telco...but truthfully, I've been waiting for this to happen anyways. Glad I switched to VoIP over 2 years ago.
--
Forget 'em, Support the Indies.
»www.ind-music.com
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Cable does it too

said by King P See Profile :

Charter charges me an extra 10 bucks a month on my internet service, because I don't get their cable TV service too.
That's an argument that goes back and forth. The other day, someone said that "U-verse gives me a discount for bundling" meaning the same thing... services are higher than the bundle rate. A bundle rate is a discount from a provider, and it's not a penalty. Some places may word it that way.. but still.. it's a different argument.

What you are talking about here is a bundle discount. This is a "fee" for a service in which you don't have. In your case, your HSI is the normal fee with out the bundle charge and your HSI is higher than if you bundle. Here, they are charging a "fee" for a service in which you refused.

It's different.
--
"Complaining is the least path of resistance for the self-reitchous and lazy..."
Ahrenl

join:2004-10-26
North Andover, MA

Re: Cable does it too

Of course the difference is semantics.

If you drop your cable service the HSI portion just goes up $10's instead of adding a seperate line to the bill that says "$10 fee because we can".

FutureMon
OW My Eyes
Premium,ExMod 2002-05
join:2000-10-05
Colorado Springs, CO
clubs:

Re: Cable does it too

said by Ahrenl See Profile :

"$10 fee because we can".
ROFL. Sad, but true.

- FM
tmc8080

join:2004-04-24
Floral Park, NY

Well, you get charged $10 extra, but look at it this way.. you can go with $17 Sunrocket voip and save at LEAST $13 over the cheapest cable voip service.. (cablevision's $35 voip or $29.95 in their 1st year bundle)

NO telco/cableco voip service is below much below $24.95 for unlimited.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
·RoadRunner Cable
·Covad Wireless

That isn't the case with Comcast. Comcast's fee only works one way. If you drop CATV and keep HSI they levy the "how dare you not have CATV fee". Drop HSI, the CATV bill stays the same. When I had ATTBi and Comcast took over, I suddenly saw my bill jump $15 because I didn't have CATV. NO ONE's bill went down because of the so-called bundling discount.

Prices would have had to drop for someone if they had a discount. Bundling simply grants avoidance of the price increase.

They're all whores...Verizon, Comcast...greedy bloodsucking whores.
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Cable does it too

ok.. that's one way of looking at it, but in your case, ATT BB is a company that no longer exists. When Comcast purchased ATT BB, you became a comcast customer. They are under no obligation to honor the rates or the former owner, which is what happened. So, your rates went in line with Comcast pricing.

As in your argument, the One-Way theory, Comcast is a CableTV company. Their main line service is television. You're right.. they don't bundle discount cable tv. So? They DO, however, offer a bundle discount on HSI and Telephone services, their second line products.

Phone does the same thing.

It's funny - discounts used to be a 'good thing' until too many people got them. Once they did, they forgot the real price of services and only saw their promotional or bundle rates.

Sorry, I don't agree they are all whores. This is a capitalistic society.. it's supply and demand. If people want to purchase a product or service - so be it. You have the option not to have something.

Prices may be going up, but in case no one noticed, they're going up everywhere. I don't see anything in life or reality that states that "..while everything else goes up, phone, tv, and internet must remain low."

I'd love to see things like Gas, electric, dining out, movies, TAXES, car prices, lawn care, home prices, groceries, health care, air line tickets, .. get it? go down.

What has become the norm, today, is that people know they have to buy certain things in life. What you hear people wanting to go lower are the 'extras' in life.. the luxuries.. and they are usually the most expensive.
--
"Complaining is the least path of resistance for the self-reitchous and lazy..."
rradina

join:2000-08-08
Chesterfield, MO
·Charter Pipeline

Re: Cable does it too

I agree everything goes up but usually technology products get better and cheaper. Although salaries always rise, the cost of equipment used to provide HSI probably isn't rising. At worst, it's getting faster, smaller, cooler and staying the same price. This should enable the company to provide more for less cost -- meaning as they expand their network to service more customers, they can buy less equipment because each new device is faster and can serve more customers.

As an example, think about trying to provide today's typical free e-mail service ten years ago. The prevailing Intel processor was probably something like a Pentium 133mhz. Disks were probably 10GB. Imagine building a server farm to service 1GB e-mail accounts with that hardware! Contrast this with today's quad-core multi-gigahertz processors and terabyte disk drives. Same cost, 100 times the capability.

Of course video services is a different matter. The providers raise costs and those costs must be passed through to the customer.
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Cable does it too

You've got it right, in many cases, however it's not always right in what you speak of.

In this case, the line equipment is being updated both in the field and in the head ends. So there are still capitol investments going on. Millions of dollars go into upgrades per system.

Using your own example, labor costs go up and it takes labor to install these upgrades. Also, the cost of this new equipment isn't really getting cheaper. Fiber is still expensive and the new equipment is as well. (Example, the RSU house equipment that cable used for digital telephone, cost several hundred dollars.)

Could they lower the costs and keep the speeds where they are? Sure!! Look at AT&T. They keep their DSL priced so low that they don't have the margin to compete, innovate, and bring the fiber to the home like they should. Now, look at Verizon, while they are dropping the price of DSL, their other costs are generally rising and getting higher. But, they are deploying fiber. Same with cable.. cable has made many improvements over the last 20 years alone that are obvious. (Telephone fanboys and cable haters can jump in here if they choose - I will ignore)

Basically, if you take the cheap route to undercut the competition, which DSL providers are doing, you don't get as much innovation and "new" stuff. Those companies that are raising rates, cable/verizon and some other smaller companies, you see the new toys. The way I look at it, I'd pay the extra $15 to have cable or that extra on, ugh, Verizon, KNOWING that they are both pushing hard to deploy new services... unlike AT&T.
--
"Complaining is the least path of resistance for the self-reitchous and lazy..."

Meridion

@comcast.net

Actually if you paid attention when they first came out with the "bundle" you would have noticed that before the bundle the normal price for HSI was approx $42. After they came out with their bundling scheme the price was $42 with the bundle and a lot more without it, some places were as much as $60 or $70. Now how can it be a discount for the bundle when it's the same damn price as it was before?
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Cable does it too

Actually, I'm quite familiar with the prices. In the MN region, the prices were as I explained them. ATT BB, when they took over Media One, had a price for HSI, which was actually about $50 a month for what ever the node would allow. Speeds were ALL OVER THE PLACE. (To old McDonald) "With a 5 Meg here, a 1 meg there, he a K there a meg all over the place your speeds were.. " Then, ATT finally set it to 1.5 when they ditched Road Runner and went to @home. When Comcast took over, it was $52.00 stand alone and discounted to $42.00 as a bundle.

This is one system that specifically states "Included bundle discount for cable tv customers" - Some systems state a $10 charge for NOT having cable which is why some people state it's a penalty.

And for the record, HSI was ALWAYS discounted in a bundle in the hsd1.mn.comcast.net area even when it was a one way modem service.
--
"Complaining is the least path of resistance for the self-reitchous and lazy..."

Notallrises

@charter.com

The problem is that all the corporations are raising their rates while the customers aren't seeing an increase in their salaries. Many people I know are making LESS than they did 5 years ago doing the same or similiar things, yet they're paying MORE for goods and services. Is that how capitalism is supposed to work?
axus

join:2001-06-18
Washington, DC
Actually they still have to follow the terms of the contract until it expires. The contract probably says they can raise prices at any time for no reason, of course.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
All people have to do is switch to VoIP and ALL of the Verizon whore junk fees go away.

CylonRed
Premium,MVM
join:2000-07-06
Bloom County
I believe SBC did that years ago - charged a person $5/month if they did not have a long distance carrier or if long distance was not used at all in the month.
NYC Girl
Premium
join:2007-02-04
Bronx, NY
They are losing their GD minds!!!!!!!!!! So glad I am gone.....

Loker
Premium
join:2004-07-11
Fargo, ND
clubs:


edit:
May 4th, @03:26PM

but how?

How can this be? Verizon cares for its customers. We must give them ultimate power in the franchise arena so they can prove their love. They would never do this they brought us fiber!

If they keep it up they will continue to bleed customers...they need to realize they actually have competition in the phone market now...
--
"While preceding your entrance with a grenade is a good tactic in
Quake, it can lead to problems if attempted at work." -- C Hacking

dodgetech2

join:2002-01-01
Gouldsboro, PA
·Vonage

Re: but how?

quote:
Verizon justifies the charge by telling the AP that people paying the fee "are supporting the network they would use if their cousin Tillie is critically ill in California and they need to arrange a critical-care nurse."
You have GOT to be kidding me...Do they think people are really this FU###NG stupid!!!!!!

Call it what it is...its the WE WANT TO RAPE you fee.......

I guess I should start sending money to my local cab company, in case my car breaks down and MIGHT need a cab one day....

DaveNJ
No Fear

join:1999-09-01
New Jersey
·Patriot Media
·Cingular Wireless
·Verizon Online DSL

Re: but how?

said by dodgetech2 See Profile :

quote:
Verizon justifies the charge by telling the AP that people paying the fee "are supporting the network they would use if their cousin Tillie is critically ill in California and they need to arrange a critical-care nurse."
You have GOT to be kidding me...Do they think people are really this FU###NG stupid!!!!!!

Call it what it is...its the WE WANT TO RAPE you fee.......

I guess I should start sending money to my local cab company, in case my car breaks down and MIGHT need a cab one day....
I think he was kidding, However the way people give Verizon whatever they want with the mention of fios, this just proves how lame people are. We need franchise agreements across the board for all types of service. Verizon included.
--
Go courageously to do whatever you are called to do. fear nothing. - St. Francis de Sales

JSRoman
Premium
join:2005-03-10
Callahan, FL

Say it ain't so.

The almighty FIOS king is screwing their customers. Verizon would never do that. This is an obviosly biased story planted by Comcast via the AP.

Kidding aside this will just expedite the transition from landlines to cell phones and voip. Comcast employees send their thanks.
--
www.seabee.org

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Long Distance Service

What an antiquated, 20th century concept... the idea that you should have to pay more for a call simply because it is outside of your local calling area.

I suppose an even worse concept is the intra-LATA toll calls for which Verizon loves to charge an arm and a leg (even more expensive than old "long distance service").

How long has it been since most cell phone providers removed the distinction between local, intra-LATA and long distance calls? Wow... we've sure come a long way.
--
Only SHATNER is Kirk.
Kearnstd
Elf Wizard

join:2002-01-22
Mullica Hill, NJ

Re: Long Distance Service

an even bigger crime is in-state long distance, its all about making money and thats it.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports
Eric Martin

join:2005-06-19
66308

edit:
May 4th, @04:14PM

Lies

Lies.

We need a lowcost alternative phone/internet service with integrity.

Phone companies=white collar criminals.

Nezmo
The name's Bond. James Bond.
Premium,MVM
join:2004-11-10
Coppell, TX
·Verizon FIOS

Sheesh

It's a joke right? So last month they got me by making an adjustment to billing periods and getting more than a month's worth of fees from me and now this. What next, are they going to lobby for fees when I don't watch certain channels on FIOS TV? I don't personally have a big issue with VZ but a few things lately have ticked me off.
--
My Gallery
Formerly Nezmo
patcat88

join:2002-04-05
Jamaica, NY

Re: Sheesh

said by Nezmo See Profile :

It's a joke right? So last month they got me by making an adjustment to billing periods and getting more than a month's worth of fees from me and now this. What next, are they going to lobby for fees when I don't watch certain channels on FIOS TV? I don't personally have a big issue with VZ but a few things lately have ticked me off.
VZ can make the "FIOS Fund Fee" (catchy isnt it?), to support costs and regulatory fees and expenses related to FIOS deployment, and the funds may or may not ever be targeted to your area!!!!!! So your now subsidizing FIOS in Beltway Baronial-Vile.

Karl Bode
News Guy
join:2000-03-02

That's it...

I'm switching to Vonage....

See 10 replies to this post

tim_k
Buttons, Bows, Beamer, Shadow
Premium
join:2002-02-02
Stewartstown, PA

another fee?

First I just noticed they started charging me a $2 "statement fee". Now this? They keep it up and I'll drop them, even with the employee discount.
--
RIP my baby Buttons 1/15/94-2/9/07

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest

Re: another fee?

said by tim_k See Profile :

First I just noticed they started charging me a $2 "statement fee".
hahahahaha

Homer J
Mmmm, Free Goo

join:2000-10-05
Springfield
I used to work for a Verizon Wireless call center. They charged new customers a fee of $1.99 for detailed billing. Their excuse was you could see the charges online. Looks like Verizon is now charging the fee.

Loker
Premium
join:2004-07-11
Fargo, ND
clubs:

said by tim_k See Profile :

First I just noticed they started charging me a $2 "statement fee". Now this? They keep it up and I'll drop them, even with the employee discount.
really a statement fee? That is a rather silly way to get people to switch to online billing...

I remember for the longest time Comcast would give you a $5 discount for switching to online bills...
--
"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking

RIRWIN1983

join:2005-08-30
Columbus, OH

Nothing new

most telco owned ld operations offer a 10 cent or something like that plan, that gives you a flat/low rate for people that hardly use ld, all for a 2.00 fee. at&t has been doing it for about a year.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest

Re: Nothing new

said by RIRWIN1983 See Profile :

most telco owned ld operations offer a 10 cent or something like that plan, that gives you a flat/low rate for people that hardly use ld, all for a 2.00 fee. at&t has been doing it for about a year.
the old plan was $2/mo gives you 60 minutes worth of calls per month + .07/min after that. AT&T's NEW plan is $2/mo with 0 minutes included per month, but the rate is about the same. basically, it's yet another price increase.

SparkChaser
HAPPY NEW YEAR
Premium
join:2000-06-06
Downingtown, PA
clubs:
·Verizon FIOS
·Comcast

Last Fee

This will push me over the edge. I've been thinking about kicking out Verizon. Now that they paid to put in FIOS at my location. Maybe they'll put a fee on my cable bill for not using FIOS.
--
“I am not young enough to know everything” - Wilde

Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:

Is this April 1st?

You can't make this stuff up.

pghviewer

join:2004-12-02
Ambridge, PA
·Vonage
·Verizon Online DSL

B.S.

Click for full size
Image
I noticed this charge on my bill yesterday.

I keep the most basic service with Verizon (for DSL) because I use Vonage as my main line.

The basic service is only supposed to be $12.00 a month but with all the taxes and fees it clears $17.00 a month.

The charge was $2.19 because they also added FUS.

More B.S.

See 6 replies to this post

ninjatutle
You can keep the "change"

join:2006-01-02
San Ramon, CA

FIOS

They must cover the cost of bringing fibre to the few somehow.
MrBentor

join:2003-02-18
Seattle, WA

The charge may be taxable

AND if you really look closely, the charge may be applied before the government taxes are applied.

Everyone should call your State Utilities and Communications Commissions (or whatever it is called where you live.)
rickonline

join:2005-11-15
North Bergen, NJ

Only applies if you have a Verizon plan

This $2.00 charge only applies to customers who use Verizon Long Distance Service. If you have another long distance provider then it does not apply to you.
--
Rick

See 7 replies to this post

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL

Whaaaa, whaaaaa.

quote:
The price of long-distance service is not regulated at the state or federal level, a policy intended to spur competition. Phone companies can charge customers a minimum fee for not using long-distance service.
You people demanded deregulation and you got it.

Ma Bell is dead and yet the people bitch.

Switch long-distance companies and quit your bitching.

See 13 replies to this post

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
·RoadRunner Cable
·Covad Wireless

F-Verizon

I'm so glad I dropped them for ViaTalk. Verizon's junk fees are getting more and more obtuse and lame. What's next? Water cooler fee, parking lot striping fee?

F Verizon and their lameass fees.

Note to the Verizon whores...THIS is why you are bleeding POTS customers by the tens of thousands!
remusrm

join:2003-04-07
Northridge, CA

no

wow ... that is all i have to say

n2jtx

join:2001-01-13
Glen Head, NY
·Optimum Online

Way To Go Verizon!

I guess you !diot$ are spending more time trying to figure out ways to nickel and dime people then to just deliver service. I think Cablevision is right in their Optimum Voice commercials. The phone company just adds fees upon fees upon fees. Thankfully I had dropped all long distance on my landline some time ago in favor of my cell phone and Skype. So far they have not charged me (yet?) for the privilege of not having LD service. If they do, I will finally drop them once and for all. As it is, I pay $30/month just so I can keep my incoming number.
--
I support the right to keep and arm bears.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Way To Go Verizon!

I was skeptical at first with Skype, so I use 'Skypeout' for my work calls... and at $15/year, its _really_ cheap. Only downside... no phone number (its for outbound calls anyways).
axus

join:2001-06-18
Washington, DC
·Verizon Online DSL
·Cox HSI

SkypeIn

You can get a SkypeIn phone number for about $3 a month. My only issue is that you can't check your voice mail without the Skype program. The main benefit is that phone number works wherever you have a computer, and you can get a phone number anywhere in the country.
NYC Girl
Premium
join:2007-02-04
Bronx, NY
Digital Phone has a similar commercial with a older Brit guy named "Sir Charge", LOL, with money falling out of the sky and into his pockets and literally has money to burn.

Vig
Thread-safe since 1997
Premium
join:2004-03-23
San Diego, CA

just rename it

This fee is just like the federal alternative minimum tax. It's a parallel charge structure to ensure that a minimum amount of money is made off of each customer. VZ should just rename it the Alternative Minimum Fee and direct all questions about its legitimacy to the IRS to hear the AMT justification and apply it accordingly to VZ's fee concept.
--
Visit the land of the never-setting sun
radam

join:2004-02-13
Fairfax Station, VA

Hmmm..

lack of oversight.. monopolistic business practices.. why am i not surprised.
spdickey

join:2002-11-17
Pacific Palisades, CA

Re: Hmmm..

Another way to get out of the charge is to select another carrier for you long distance. In my case Worldcom is my carrier (though I never use them) and they don't charge me a dime!
radam

join:2004-02-13
Fairfax Station, VA

Re: Hmmm..

I use Vonage and don't pay for long distance.
PARADOX_SEV

join:2005-02-08
Salt Lake City, UT

Re: Hmmm..

Vonage all the way!
xsiddalx

join:2005-03-11
Chicago, IL
·AT&T Yahoo
·AT&T DSL Service

said by spdickey See Profile :

Another way to get out of the charge is to select another carrier for you long distance. In my case Worldcom is my carrier (though I never use them) and they don't charge me a dime!
Worldcom = "the new MCI" = Verizon

Have a nice day.
Forums » New Verizon Fee For Not Using Long Distancepage: 1 · 2


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