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story category Verizon Wireless Ads Break TOS
Shows Motorola Q streaming video...
(old news - 09:09AM Wednesday Oct 25 2006)
tags: legal · business · wireless
We've consistently pointed out how Verizon engages in false advertising by proclaiming their EV-DO wireless broadband service is "unlimited", then capping users at 5GB per month. The company's EULA is utterly draconian, prohibiting anything but e-mail or browsing - limiting the usefulness of mobile broadband. Techdirt & PCSIntel point out how nobody has told this to the company's advertising wing; whose latest ad features a Motorola Q breaking the Verizon TOS by streaming video.

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Forums » Verizon Wireless Ads Break TOS
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phantom6294

join:2002-02-27
Abingdon, MD
·RoadRunner Cable
·Comcast

Class action lawsuit anyone?

Seems like Verizon didn't learn from the snafu with the Motorola v710 that was advertised as being able to 'transfer files wirelessly (bluetooth)' when in fact they had crippled the bluetooth stack.

More and more, I want to drop Verizon Wireless for these kind of tactics. Contract is up in March!
jlsjrf29

join:2002-05-12
San Jose, CA

TOS for verizon sucked.

I have since turned my EVDO service into a canceled service and won my early termination fees waived due to the fact the in store manager lied about the unlimited bandwidth he stated when he sold me the service and card. He denied the fact at first but after enough argueing I won my case. I'm not going to pay $60 a month for service that can only be used for emails and web when I need remote access to the office in emergency cases.

Not only is this about evdo but now apparently if your a new customer for 2006. The battery in the phone that you purchased is no longer covered under the one year warranty on the phone but instead prorated for the months it was used towards a discount on a replacement battery. They are really starting to due practices that will drive customers away such as my self.

VERIZON WHAT THE HECKS GOING ON ......
--
Did you say guru ???
ke4pym

join:2004-07-24
Charlotte, NC
·RoadRunner Cable
·Verizon BroadbandA..

Re: TOS for verizon sucked.

said by jlsjrf29 See Profile :

Not only is this about evdo but now apparently if your a new customer for 2006. The battery in the phone that you purchased is no longer covered under the one year warranty on the phone but instead prorated for the months it was used towards a discount on a replacement battery. They are really starting to due practices that will drive customers away such as my self.
As I sit here and type this with my EVDO connection ....

I became a cell phone customer for the first time in about 13 years in June. I jumped on a EVDO card to get around our draconian net nanny limitations at work. I went ahead and got the phone even though I never use it just because it was cheaper than getting the card by itself. I selected a Razr V3m.

The battery immediately sucked. With in 2 weeks I took it back and they wouldn't replace it giving me all sorts of crap about how close to the cell tower I was to how much I used it to how bluetooth being on would run the battery out.

Bluetooth stays off, battery saver stays on and if I use the phone 60 minutes a month, it is rare. So I sat on it. And let it go for awhile and noticed the battery getting worse.

I go by the store yesterday. "All we can do is offer you a 50% discount on a new one" My respone? "OH *HELL* NO*. I firmly told the lady that I would not accept that. I told her I'd been in the store to complain about it - which they didn't record in my record, and I was told to watch it. So now, 3 months later (I'm in month 4 now) I was out of warranty (allegedly its a 3 month warranty) which was *NOT* communicated to me when I got the phone and when I got the extended warranty stuff. I told her to get her manager.

I heard her go back to her manager and tell her my problem. The manager asked how long it had been and she said the battery was 4 months old. The manager said 4 months? Give him a new one.

I got my new battery. Dunno how much better it is going to be. We'll see.

I've got co-workers with V3c's and those things go 3 and 4 days with constant use and I can't get 6 hours out of mine with NO use.

Oh, and 4 bars of signal, all the time.
jlsjrf29

join:2002-05-12
San Jose, CA

Re: TOS for verizon sucked.

I'm shocked they didnt blame you for not using the *228 and updating your phone every week as they told me LOL like they put that many towers up each week.

Well glad you got your battery replaced but it took 45 minutes on the phone with customer service who agreed with me and a jerk manager who wanted to run his own program to finally get the battery replaced free of charge.
itguy05

join:2005-06-17
Camp Hill, PA

Re: TOS for verizon sucked.

quote:
I'm shocked they didnt blame you for not using the *228 and updating your phone every week as they told me LOL like they put that many towers up each week.
*228 is BS. It updates your ROAMING lists, not the towers you can use. Really only has an effect on areas you may visit that are not native VZW.

Then again, I left VZW for Cingular 3 years ago and have been 100000x happier. I still have a VZW phone for work that I pull out occasionally to remind myself how sucky they are.

Verizon Wireless - It's the CRAPPIEST Network....
patcat88

join:2002-04-05
Jamaica, NY

Re: TOS for verizon sucked.

said by itguy05 See Profile :

quote:
I'm shocked they didnt blame you for not using the *228 and updating your phone every week as they told me LOL like they put that many towers up each week.
*228 is BS. It updates your ROAMING lists, not the towers you can use. Really only has an effect on areas you may visit that are not native VZW.

Then again, I left VZW for Cingular 3 years ago and have been 100000x happier. I still have a VZW phone for work that I pull out occasionally to remind myself how sucky they are.

Verizon Wireless - It's the CRAPPIEST Network....
More specifically, *228 gives you ACCESS to a particular CITY of towers or network of towers, *228 will never add ONE tower, atmost groups of them, and Verizon doesnt usually have roaming in its home territory (I wish it did).

Rob
In Deo speramus
Premium
join:2001-08-25
Kendall, FL

But it's ok!

.. Because Verizon offers FiOS!

dadkins
Merry Whatever
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: But it's ok!

said by Rob See Profile :

.. Because Verizon offers FiOS!
OMG! Someone else that sees Verizon in the real light!

Thanks Rob!
--
Think outside the Fox... Opera

Michieru
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL

Re: But it's ok!

He is not the only one, just because nobody mentions it does not mean we don't notice.
kash

join:2005-08-13
Houston, TX

said by Rob See Profile :

.. Because Verizon offers FiOS!
yeah good thing they have some sort of seperation can you imagine limits on bandwidth on fios

ieolus
Support The Clecs

join:2001-06-19
Duluth, GA

Re: But it's ok!

Ahh, so you think they won't eventually put limits on FIOS then?
--
"Speak for yourself "Chadmaster" - lesopp

Sabre
Di relung hatiku bernyanyi bidadari

join:2005-05-17
·Comcast

Just to be an annoying devil's advocate, as I understand it, Verizon and VZW are not actually the same company. VZW is a separate organisation, joint-owned by Verizon and Vodafone plc of England (best known as the former shirt sponsor of Manchester United).

Some of the things VZW does annoy me, but since I'm only using my cellphone for plain old calls, I'm still content with them. Besides, Cingular coverage in my area is atrocious.
--
With all its sham, drudgery, and broken dreams, it is still a beautiful world.

senatedon

join:2002-03-18
Harrisburg, PA

Re: But it's ok!

Thank you Sabre for that. However, these posters who reply to news often don't let facts get in the way of their arguments.

Kyle Johnson

@duke.edu

Report to FCC?

I'd report them to the FCC. The FCC recently got in a snit about the universal access change mysteriously changing into another fee, and a big part of that was around false advertising.
phantom6294

join:2002-02-27
Abingdon, MD
·RoadRunner Cable
·Comcast

Corporate Double Speak

I found this extremely interesting from the PCS Intel article:

"As this article was going to press, Verizon did indeed confirm in a statement to PCS Intel that the TV ad demonstrated video playing from the device, and not streaming, despite all other features shown in the ad taking place over-the-internet."
Isn't there some kind of rule that if a reasonable person would make a reasonable assumption...

I would think it's EXTREMELY reasonable for a reasonable person to reasonably assume that the video being displayed is streaming video... not a local stream. But then... maybe I am being unreasonable.

ninjatutle
You can keep the "change"

join:2006-01-02
San Ramon, CA
·AT&T U-Verse
·AT&T Yahoo
·Sprint Mobile Broa..

Re: Corporate Double Speak

Video link please. I'd have to see the video first to make up my own mind instead of relying on a blogger

I don't care either way about Verizon but they're good to have around for competition sake. I just ordered Sprint's unlimited EVDO service

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME

Either way.. its a form of false advertising.

1. Showing what appears to be streaming video on a Verizon Wireless phone that is capable, but doesn't due to unknown reasons (how about TOS).

2. Verizon Wireless showing what appears to be streaming video on a Verizon Wireless phone that is contradictory to TOS.

3. How did they get the video onto the phone to be played back ? Was it streamed there originally ?

joako
Premium
join:2000-09-07
Gainesville, FL

said by phantom6294 See Profile :

I found this extremely interesting from the PCS Intel article:

"As this article was going to press, Verizon did indeed confirm in a statement to PCS Intel that the TV ad demonstrated video playing from the device, and not streaming, despite all other features shown in the ad taking place over-the-internet."
Isn't there some kind of rule that if a reasonable person would make a reasonable assumption...

I would think it's EXTREMELY reasonable for a reasonable person to reasonably assume that the video being displayed is streaming video... not a local stream. But then... maybe I am being unreasonable.
Doesnt verizon setup their stuff so you HAVE to get your media from them, so its not possible to load videos on their phone?

Eitehr way I see it as fraud. Imagine if Kia advertised "America's Best Warranty" and said it was a 10 year warranty but in fine print it says the warranty is void if you drive more than 1,000 miles a year.
--
Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir

ninjatutle
You can keep the "change"

join:2006-01-02
San Ramon, CA

Re: Corporate Double Speak

The phone has a memory card slot.

Bloggers as a news source rules
karlmarx

join:2006-09-18
Nashua, NH
·Fairpoint Communic..

Never ceases to amaze me

That the megacorps can so blatantly LIE about what they are selling, and get away with it. The word 'UNLIMITED' means just that, without limits. If there are ANY LIMITS (time/bandwidth/anything), then the shouldn't be allowed to use the term unlimited. Too bad the FCC and the government in general is controlled by the megacorps already. If the government was BY the people, and FOR the people, we wouldn't have all these lies in advertising, but I guess I'm just too much of a realist to ever expect that to happen.
--
Stick it to the MAN. Support your local torrent sites. Proudly providing 10mb of upstream for all your TV, Movie, and MP3 needs.
thephantom

join:2001-04-24
Alamo, CA

Re: Never ceases to amaze me

said by karlmarx See Profile :

That the megacorps can so blatantly LIE about what they are selling, and get away with it. ...
Hey! If it's good enough for the White House and the rest of Government, it should be good enough for Megacorp Inc.

cableties
Premium
join:2005-01-27
Levittown, PA

Can You Sue Me Now?

Either they need to "Put out or shut up". This is silly. On one hand they promote the service and features, then on the other, they clamp down and lock you out.

I understand the limiting use to email and browsing, as it does task the system if every EVDO user were to start streaming on the cells, but it is misleading to advertise that you get this great device, with great features, then throttle it.

Oh wait, doesn't Netflix do that too?
Infinity39

join:2005-06-30

just like cable

Seen all those Optimum Online cable internet commercials where everyone's happy with their faster music downloads? For years cable's been pushing music downloads with happy teenaged faces on the ads, and for years almost all downloads of music were illegal.

So now Verizon joins them by promoting things that are illegal on their service (or just violate TOS) that everyone wants to do so you buy it.

Time
Premium
join:2003-07-05
·Cox HSI

Re: just like cable

said by Infinity39 See Profile :

Seen all those Optimum Online cable internet commercials where everyone's happy with their faster music downloads? For years cable's been pushing music downloads with happy teenaged faces on the ads, and for years almost all downloads of music were illegal.

So now Verizon joins them by promoting things that are illegal on their service (or just violate TOS) that everyone wants to do so you buy it.
There are music downloads, you buy them off iTunes or another service.
--
"May God have mercy on my enemies, because I won't." - General George Patton

viperm
Carpe Diem
Premium
join:2002-07-09
Winchester, CA

Re: just like cable

We ngouth 6 of the cheap as phones for work and we get the same bullshit OHH you need to hit *228 every few days your battery dies because it is searching for a cell site..

Well then Mz manager why is it when I am sitting right next to a verizon tower it stil happens! OH well you still need to do it blah blah blah. Then it was the next issue it could be your phone charger they ruin batteries then why do you sell them! UMM UMM its not the phone charge Ms manager as it charges then stops and trickle charges after that so it does NOT over charge the battery!

Then I love how thier techs "test the battery" they stick a $10 volt ohmeter to it and say HMM 3.3 volts nope its not over charged or undercharged!! Why dont the stick it on a laod tester then you will see the problem.

Ohh Then it must be the firmware hmm no you have the latest software well the most I can do is give you 25% discount. Verizon store techs and managers are useless as tits on a bull!!

They have no fricken clue! If nextel had better coverage we would go back to that!

THe razer was notorias for having crappy battery life and I think they did have a recall on a few of them if I remember correctly..

--
ComTrain Certified Tower Climber. American Tower Certified approved contractor
Dissman

join:2001-04-26
Youngstown, OH

Re: just like cable

Dude... Nextel doesn't exist anymore.

Mr Done



Re: just like cable

Nextel got merged into sprint. The brand name will probably exist for years to come, because many nextel users love it so.

Sprint says they're keeping IDEN around until 2010, but no clue when the assimilation will complete. probably when someone comes up with a better way of doing push-to-talk.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME

GSM phones (Cingular/T-Mobile) in general have better battery life than CDMA phones (Verizon Wireless / Sprint) to start.
I've heard that old saying about chargers since the 1990's. Its BS 99% of the time. Sales people are not technical, and do not want to spend 1 cent unless they have to. I have short battery life on Nextel, but then again, nearly all Nextel's have low capacity batteries to begin with, and iDEN drains it quickly.

MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT
·Qwest.net
·XMission
·surpasshosting
·Comcast
·AT&T Midwest

Re: just like cable

wow so much hate for verizon. I love them, I moved away from Sprint because I got sick of their terrible CS and phones.

Their service sucks now and Verizon covers a much greater area.

I love verizon so far and I am without a doubt glad I moved away from Sprint.

Sysadmin
NoBama
Premium,MVM
join:2000-07-07
Sacramento, CA

VCast?

I looked on Verizons site and the Motorola MOTOKRZR K1m is VCast capable. Could it be that is the model shown in the commercial?

VZWGuy

Re: VCast?

Nope. most definitely a q.

I noticed that when i saw the ad, i'm very familiar with the TOS.

I knew right away that the company line would be that it was not streamed, it had been put on an SD card or synced to the Q's memory.

KrazyDawg

join:2001-02-07
Vallejo, CA
clubs:

Reception in Metro

Verizon Wireless offers reception underground in the metro for the DC area but the connection will drop everytime the train turns a corner. No other provider has coverage underground. Verizon Wireless extended their contract with WMATA cutting out their competitors. Anyone can see they just care about making money and are closer to being a monopoly in certain areas.
patcat88

join:2002-04-05
Jamaica, NY

Re: Reception in Metro

said by KrazyDawg See Profile :

Verizon Wireless offers reception underground in the metro for the DC area but the connection will drop everytime the train turns a corner. No other provider has coverage underground. Verizon Wireless extended their contract with WMATA cutting out their competitors. Anyone can see they just care about making money and are closer to being a monopoly in certain areas.
Ive played internet radio (32kbs AAC) in the Metro underground and I never had a buffer under run/connection died. Last time i was there, only 1x underground, no EVDO. The service can get as low as 2 bars though in some areas between stations, but i never "lost" usability of my phone.
patcat88

join:2002-04-05
Jamaica, NY

lawsuit time


Remember V710 lawsuit? This is round 2!
skipdogg

join:2004-03-28
Peoria, AZ

Re: lawsuit time

Verizon has been great for me.

I use the EVDO whenever there is no wifi around for remote administration, email, and surfing.

My Blackberry works perfectly as well.

I'm a happy camper.
mobbo

join:2005-04-13
Denton, TX
·Verizon FIOS
·Charter Pipeline
·Grande Communicati..
·Vonage

Buh bye

My contract is up on my phone and EV-DO wireless in 2 months. I'm switching to Sprint IMMEDIATELY. I'll gladly hand my $150/month to a company that has a reasonable TOS. I'll be sure ot let Verizon know that their limits on unlimited service are about as honest as G. W. Bush.
kieranmullen
Premium
join:2005-12-12
Portland, OR

Linky linky?

Can anyone youtube the commerical?

Thanks

km
scuzzmaster

join:2007-02-18
Salem, OR

Verizon, Unlimited, TOS and coverageq

sold sprint, t-mob, vz in the pnw. d/l torrents over v620 on a regular basis, and my vz phone works on lava beds of eastern oregon, and also at mount saint helens volcanic crater. sprint may have some tech, but cs sucks soooooooo bad it just isn't worth it. tmob doesn't even have decent coverage inside city borders.

they may not be the cheapest, but they work where i need, and i get to d/l. wtf else ya want?
robertfl
Premium
join:2005-10-10
Mary Esther, FL

Next time.. read

Maybe people will read the EULA before signing a 2 year contract. If this is just used for email and browsing, I can do that on a dial up.

$60 IS a lot of money for such little use.

-Rob
Forums » Verizon Wireless Ads Break TOS


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