 
CO_Chris
Premium
join:2001-08-28
Broomfield, CO | Get off the pipe all ready AOL WTF are they smoking over there? camel hair? | |
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RockCake
Premium
join:2005-07-12
Woodbridge, VA | Re: Get off the pipe all ready AOL Vincent had a lot more patience than I ever would have... | |
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Minister
join:2002-01-02
Fleeting
| Re: Get off the pipe all ready AOL Seriously. I'm afraid I would have started screaming about 20 seconds in, after the second dimwitted misdirection attempt.
I thought there was evidence AOL pays employees a bonus in this service center that's supposed to "save" customers who want to cancel?
Then they fire an employee for doing what I'll bet he was told to do....
Classy. | |
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| | | dardin
join:2002-11-19
Tucson, AZ
| Re: Get off the pipe all ready AOL AOL has a team for just cancellations. They call this their "customer retention team". These people do work with a commission for every save they get. They also have to maintain a certain percentage of saves for every call they get. If they do not maintain this, they lose their job. So these retention reps for AOL will do everything they can to not let you cancel, including hanging up on you, talking you to death, transferring you, and so on. This is due to company policy and wanting to get their jobs.
I know this first hand from a few friends who worked for AOL doing this. | |
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
 ·RoadRunner Cable
| Re: Get off the pipe all ready AOL Many ISPs do... AOL is not alone in having such a department. They might be the most aggressive about it, but they're hardly the only ones offering free months and such to keep subscribers.
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Think outside the fox...Seamonkey | |
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phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| said by Minister  :Seriously. I'm afraid I would have started screaming about 20 seconds in, after the second dimwitted misdirection attempt. I thought there was evidence AOL pays employees a bonus in this service center that's supposed to "save" customers who want to cancel? Then they fire an employee for doing what I'll bet he was told to do.... Classy. They do, and they proudly announce it if you apply for a job. They take you on a tour of the call center, and along the way, they announce their base pay, perks, and what you get paid for retaining a customer. Basically, if your cancelation calls, and you give them a free month, and they use the extra 30 days, you get paid like $2 per person you save. A previous AOL employee (there's lots of "laid off" employees) can tell you the specifics. I thought it was crappy to pay so much to someone for shoving a free month down their throat... To me, this "retention" perk is a sign of weakness, proving the company is dying, and is trying all they can to prevent it's death...
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SIPPhone/Gizmo # 17476200648 / Ran by Asterisk & Slackware 10.1. | |
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wmcbrine
Touched by His Noodly Appendage
join:2002-12-30
Laurel, MD
| Re: Get off the pipe all ready AOL said by phattieg :To me, this "retention" perk is a sign of weakness, proving the company is dying, and is trying all they can to prevent it's death... If only. No, they've been doing this for over a decade, IIRC. | |
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Dude111
An Awesome Dude
Premium
join:2003-08-04
USA | Same here.........
I would have totally gone off on the idiot (Swearing,etc.......)
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| blacksurfer
join:2002-07-14
Sherman Oaks, CA | Why not cancel online? You should be able to cancel online by entering a password and the answer to a secret question when you sign up. This should be a law!!! | |
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| 
MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs:
·Comcast
1 edit | Re: Get off the pipe all ready AOL Well we hit the jack pot AOL phone call and I just saw the tech for comcast falling asleep on the couch waiting an hour while on the phone for swapping a modem out. Todays a GREAT day for customer service! Now who wants to sign up! If this was me I would have been screaming this is pretty ridiculous. | |
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| HMS1
join:2006-01-14
Austin, TX
| They fired the CSR as a scapegoat.
He must have been following policy.
Stay with me here. AOL is notorious for doing this. It is clearly the policy to try to stop customers from cancelling. I'm sure they pay CSRs for keeping customers, or penalize them for letting customers cancel. Stories from ex-employees say so. Even posters in this thread suggest the same.
So - this guy was doing his job. He was doing what they force CSRs to do. But when it is revealed to the public, AOL denies that it's the policy and fires him.
Well they shouldn't be allowed to have it both ways. AOL should have to either make the CSRs treat the customers with respect, or defend the employee who does what they tell him to.
I hope he sues. | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| Re: Get off the pipe all ready AOL said by HMS1 :I hope he sues. I am sure he will, but in the same token, I am sure this is a policy that is not written anywhere so when something like this happens, there is nothing to prove that they are told this. I could be wrong but....................we will see. | |
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| | | Ahrenl
join:2004-10-26
North Andover, MA | Re: Get off the pipe all ready AOL I'm sure they gave him a decent severance package which can be recalled if he speaks to anyone about why he was let go. They do that where I work no matter what reason you're let go. | |
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rogue_
I Have A Secret Window
Premium
join:2001-10-17
Lake Hiawatha, NJ | Depends on what state the CSR worked in. Here in New Jersey an employer can fire an employee for no reason. It's the law.
--
Bozone (n.): The substance surrounding stupid people that stops bright ideas from penetrating. | |
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| | evoxfan
Waiting On Dsl Or Cable
join:2004-02-12
Daleville, AL
| said by HMS1 :They fired the CSR as a scapegoat. He must have been following policy. Stay with me here. AOL is notorious for doing this. It is clearly the policy to try to stop customers from cancelling. I'm sure they pay CSRs for keeping customers, or penalize them for letting customers cancel. Stories from ex-employees say so. Even posters in this thread suggest the same. So - this guy was doing his job. He was doing what they force CSRs to do. But when it is revealed to the public, AOL denies that it's the policy and fires him. Well they shouldn't be allowed to have it both ways. AOL should have to either make the CSRs treat the customers with respect, or defend the employee who does what they tell him to. I hope he sues. Nobody can say it better.
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WinXP_Home SP2, 1.8GHz P4, 512DDR, DW7000, SatMex5, 1090MHz, RSL~87, WRT54G v5.0, WGPS606 Printer Server. | |
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inkscarab
join:2004-03-20
Harrisburg, PA
·Comcast
| Infrequent? Doubt it... My mother-in-law called to cancel her service 3 weeks ago after migrating to DSL. The rep told her she has 3 weeks left in her year contract and couldn't cancel it then without incurring the ETF. Right... So she called on the day her contract was up and still spent 15 mintues on the phone trying to cancel the account. The rep knew she had come in over her DSL last connect and started telling her about her provider and trying to keep her on aol's BYOA service. I told her she should file a compaint with the state AG... this kind of practice is unacceptable! | |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| Dead mother sued for not paying her bill..... I can see it now, from the pages of the same lawyers used by the RIAA and MPAA; AOL sues dead woman over unpaid bill.
Since she didn't call in herself, she can't just cancel the service. We need to make sure she understands the value of AOL before she disconnects.  | |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ
1 edit | Re: Dead mother sued for not paying her bill..... People make up stories ALL THE TIME. It's hard to seperate truth from fiction. I could call my isurance company and say "My father is in the hospital with a heart transplant, and I don't have the money to pay for the bills. And need to lowre this isurance or get a nothe rprovider." You can make up anything you want, whos is going to know the difference?
There are so many liars in this world now, I wouldn't be suprised.
Please AOL will do anything to cover there asses, and I feel bad for the REP. They have so many guidelines and rules to follow, and she probably would of gotten fired if she didn't try to save the customer. How do you know the REP's mother didn't die?
People have no consideration for other people, but themselves, and it's true. | |
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| | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: Dead mother sued for not paying her bill..... said by Trinijoy :People make up stories ALL THE TIME. It's hard to separate truth from fiction. I could call my insurance company and say "My father is in the hospital with a heart transplant, and I don't have the money to pay for the bills. And need to lower this insurance or get another provider." You can make up anything you want, who is going to know the difference? There are so many liars in this world now, I wouldn't be surprised. Please AOL will do anything to cover there asses, and I feel bad for the REP. They have so many guidelines and rules to follow, and she probably would of gotten fired if she didn't try to save the customer. How do you know the REP's mother didn't die? O People have no consideration for other people, but themselves, and it's true. Hmmm, let's see.
Daughter offered up coroner's case number for the incident. Airlines (when they offered bereavement fares) used to ask for the name of the funeral home and/or hospital where the person died for confirmation of someones death.
Sorry, but I have NO sympathy for the rep or AOL. They aren't covering their asses, they are trying to cover their profits. If the rep would have gotten fired for cancelling an account, then that is AOL's issue. It's not the rep's fault that people want to leave their service.
BTW, for the betterment of all, I edited the spelling issues of your post to make it readable. | |
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avantare
Go Tribe
join:2000-02-16
Farmington, MI
| Re: Dead mother sued for not paying her bill..... | |
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Roundboy
Premium
join:2000-10-04
Drexel Hill, PA
| said by Trinijoy :Words Yeah... you didn't read the article did you..
The conversation is printed out in transcript form, and you can see quite clearly the rep has NO concern over fruad, etc.. just giving the guy a hard time.
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[spoiler]Steve the pirate DIES![/spoiler] | |
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| | | dibbb
join:2003-09-19
 ·Time Warner VOIP
| Re: Dead mother sued for not paying her bill..... quote:
Words.
That's the funniest thing I've read in long time.
But it acurately describes how some posters "read" an article.
I'll admit there have been some articles or posts I started to read and thought "too many words, not worth it...", but then again I don't start commenting on them either. | |
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| | 
cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs: | Yeah but I think with the coroners I.D. number that should be suffcient proof! AOL is using gorilla tatics and sooner or later they will go under. I can't wait for that day, big party and a beer for everyone! | |
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| | | RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Re: Dead mother sued for not paying her bill..... It's "guerrilla":said by Merriam Webster :
a person who engages in irregular warfare especially as a member of an independent unit carrying out harassment and sabotage "Gorilla tactics" would be something entirely different.
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Toolmaster of La Grange. | |
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nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy
| Re: Dead mother sued for not paying her bill..... said by RadioDoc :It's "guerrilla": said by Merriam Webster :
a person who engages in irregular warfare especially as a member of an independent unit carrying out harassment and sabotage "Gorilla tactics" would be something entirely different. I dunno, "gorilla" seems apt.
-tom
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"Experience should teach us to be most on our guard to protect liberty when the government's purposes are beneficial. The greatest dangers to liberty lurk in insidious encroachment by men of zeal, well meaning but without understanding." -Louis D Brandeis | |
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ironweasel
Weezy
join:2000-09-13
Belen, NM | Re: Dead mother sued for not paying her bill..... I think "gorilla" is apt as well seeing as how AOL is usually the 800 pound gorilla on the dial-up block.  | |
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| | Jamuka
join:2005-06-06 | The difference is this is a CANCELLATION of the service and NOT a request for a lowering of the bill. | |
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| Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
| upside is you dont get debt from family members far as i know. if someone's parents die, the creditors cant take a fully paid off house that has been left to the living members.(far as i know a will overrides creditors access to funds).
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Re: Dead mother sued for not paying her bill..... Correct in most jurisdictions. Only legitimate charges to the estate up to the date of death can be deducted from the estate other than legitimate charges in the disposal of the estate.
If the estate is bankrupt, charges cannot be passed to the descendents or beneficiaries, even though the people doing the billing may attempt to collect from them! It has been known. | |
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| 
khc987
join:2001-08-22
Jacksonville, FL
·AT&T Southeast
| AOL has to speak directly with the billing contact that is listed to cancel, if the billing contact is deceased then the CSR needs to get contact info from caller in order to get a package sent to them that would get the caller listed on the account to proceed with cancel request. | |
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| | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: Dead mother sued for not paying her bill..... said by khc987 :AOL has to speak directly with the billing contact that is listed to cancel, if the billing contact is deceased then the CSR needs to get contact info from caller in order to get a package sent to them that would get the caller listed on the account to proceed with cancel request. All fine and dandy BUT the CSR not only did not offer the supposed "packet" but tried to play it off as if the mother was "unhappy" with the service.
So what if the packet exist, the CSR did not want to cancel the account under any circumstances. Doesn't matter if she was unhappy with the service, couldn't afford it anymore or she just didn't want it, SHE WAS DEAD! | |
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gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA | WoW AOL sucks! That was unreal! I hate AOL so much! | |
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MrMaster
What If
Premium
join:2000-12-16
Austin, TX
clubs:
·RoadRunner Cable
| hahahaha I saw the link on the forums but was scared to listen. I worked for AOL (they outsourced) for only a few months before I was fired. I'll admit it, i hung up on a customer (that night they said i was just going to be written up but the next day they had a pink slip waiting for me) but you wouldn't believe how happy I was the next day for not working for them again.
1. Getting written up for downloading IE 4.0 (i believe it was 4.0)because we had no training on it and we are told to support it but because it wasn't approved to be on our computers they wrote me up. We never even saw it!!!!!
2. Making a phone call on my cellphone in the breakroom. Get this one: Personal calls could be accepted on a personal line at your cube but you couldn't make long distance phone calls. Okay, that sounds fine so I proceed to make a long distance phone call on my cellphone in the breakroom and I get written up for that.
3. Being told on 3 separate occasions to reduce my talk times at closing times and even if the problem is not solved I need to "get them off the line."
There topped rank person who is still my friend and who I am always helping out to this day had great great numbers. You know what he said on EVERY call. "You need to delete and reinstall and do a disk defrag." Didn't matter what the situation was that is what he said and they loved him because he had high call volume.
I ranked my experience with aol tech support as the worst ever. Even worse than my short 3 month stint selling kirby vacuum cleaners.
--
One never notices what has been done; one can only see what remains to be done. -Marie Curie | |
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See 8 replies to this post |
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Gilitar
join:2000-11-20
Mobile, AL | Fighting a hopeless battle They are trying everything to hang on to their subscribers. In the end it's pointless... just go out of business already AOL. Technology has passed you by and you're a has been. | |
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| 
detfan
Premium
join:2002-12-29
Livonia, MI
·WOW Internet and C..
| Re: Fighting a hopeless battle Hell with that, They tried that crap with me, and after cussing at this idiot for 10 minutes, I just hung up, called my bank and blocked their ass. when they couldnt charge me they just shut me down..
I could not believe they would not let me shut my own account down, what a great company. Someone should really get this company shut down.. | |
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Brianv5
Low Level Functionary
Premium
join:2001-01-20
Keyser, WV |  Makes me want to sign up just to cancel!
I could take out my agression before I go home.
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Its not a bug.. Its a "feature" | |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
| AOL is the devil back in the day, I worked in AOL's retention department. I got canned for posting directions on BBR on how to get PS2 Online to work with AOL DSL.
MUAHAHAHAH. Best thing that ever happened to me. You should hear some of the practices that went on in the retention department. It was despicable. AOL insisted that we keep the customers at any cost. Some people took it way too far-but I can blame NO ONE but the management.
--
-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. | |
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See 10 replies to this post |
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Jetoni
Premium
join:2001-04-18
West Springfield, MA
| lol Oh man, that was great. Way to go Vincent!
He (AOL rep.) got the nerve to be a brown-nosing bitch - yeesh, even if it was MY company, I would suck it up and have some personal pride.
NO MEANS NO you overly hungry pieces or stinking feces who still to want suck on an over-dried, dumb teet.
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The measure of an education is that you acquire some idea of the extent of your ignorance | |
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gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA | Re: lol LOL I was thinking the samething!
Man if someone at AO smell pulled that crap with me god so help me I would let them have it but good. | |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
| one more thing I just listened to the recording and I can only say that was MILD compared to a lot of things I heard when I worked in retention there. I knew of co-workers that would insult customers left and right on the phones when they would not listen to the script. AOL is the biggest piece of crap company ever to be created-I'd put them up there with Enron, Worldcom, etc. They are a ticking time bomb.
DIE AOL, DIE!
--
-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. | |
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ExitWound
Porsche Snob
join:2001-12-13
State College, PA
·Vonage
| Happened to my mother! Happened to my mother too. Almost down to the letter in the responses that are in the article. They would not accept that she wanted to cancel. She demanded to speak to a manager/higher representative, and he did the same thing, but at the same time putting her down. Basically it was like this when she got to the manager:
Mom: I'd like to cancel but your staff won't let me.
AOL: What seems to be the problem?
Mom: I want to cancel. I don't use AOL anymore and I am not going to pay for it.
AOL: Are you having issues that we can fix?
Mom: NO. I want to cancel. Take me off your service. I do not want AOL anymore.
AOL: If you're unhappy with your current plan, we can credit you for the month and sign you up for....
Mom: NO. I WANT OFF. I DON'T WANT AOL ANYMORE. CAN YOU NOT UNDERSTAND THIS?
AOL: I'm sorry ma'am, but you've interrupted me. Now I have to start all over again.
This went back and forth for a good 10 minutes, with the AOL staff hounding her about letting him finish his sentences and offers and whatnot. Since my mom was on repeated automatic biling from the credit card, she HAD to cancel and not hang up.
But at this point my dad, who is normally pretty quiet, picked up the phone because he heard my mom yelling, and he started being just as unreasonable as AOL was, but on purpose to make the staff angry with them in the hopes of them cancelling their service. He said things like "Listen, I can't understand you. Go back to Bangladesh or wherever you are and put me on with someone who speaks English!"
It went back and forth and eventually they did cancel her. But we couldn't believe what she went through. We emailed her this article though. hopefully, people will be testing it out and AOL will get whatever is coming to them.
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»www.theexitwound.com | |
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| 
andalso
@charter.com
| Re: Happened to my mother! yeah my dad had problems cancelling my grandfather's account when he passed on.
not to mention the large amount of people AOL charged money from the month following cancellation!
too many to be accidental i would think (i was "one" in late 1996 when i finally tried a free hour disk - never could get logged in due to busy signals - cancelled account still got charged for the account following cancellation!) | |
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| | dweeb
join:2002-06-23
Ferndale, MI
| Re: Happened to my mother! I had a similar problem about 5 years ago.
me: I want to cancel.
aol: Well we offer $100 in grocery coupons each week you can print out.
me: Just cancel the service.
aol: So you don't like saving money...
This went on and on until he finally cancelled it. He was also taking it personal and getting angry with me because I wanted to cancel the service. | |
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| wh5916
join:2006-02-09
Newport News, VA
1 edit | said by ExitWound :Mom: NO. I WANT OFF. I DON'T WANT AOL ANYMORE. CAN YOU NOT UNDERSTAND THIS? AOL: I'm sorry ma'am, but you've interrupted me. Now I have to start all over again. And this, in a nutshell, is one of the biggest problems with call centers...and I speak from experience, unfortunately. In many cases, there are script/points that the CS rep is ***required*** to touch upon, no matter how silly or pointless that they may be to the person who is calling in. Try to show some common sense by deviating from a script or required point if it isn't needed, and you risk flunking a call monitorial--and the people who monitor calls can be just as ignorant/stupid as the ones who seem to think that rigid scripts/points to touch on is the only way to run a call center.
The powers to be who make these ridiculous rules have probably never put on a headset and been made to abide by the absurdities that they sit back and create. The result? A call center filled with people who come across as mind-numbed zombies. | |
|
Brianv5
Low Level Functionary
Premium
join:2001-01-20
Keyser, WV
| The death of AOL
Mark your calanders.... AOL's slow leaking death with now progress faster and faster until the only users are the employees!
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Its not a bug.. Its a "feature" | |
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aolbasher
@ctvea.net
| Re: The death of AOL only people i know who use aol are people who live in the sticks & some have switched over to people pc aol is bloatware come on 90mb just to install a silly isps bloatware garbage & they say they protect users from spam but they spam the hell out of people sending aol discs i always return the discs in a box after so many discs i tell them im happy with cable not bloatware isps | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| Re: The death of AOL said by aolbasher :
only people i know who use aol are people who live in the sticks & some have switched over to people pc aol is bloatware come on 90mb just to install a silly isps bloatware garbage & they say they protect users from spam but they spam the hell out of people sending aol discs i always return the discs in a box after so many discs i tell them im happy with cable not bloatware isps
Huh, what? My god man, learn some basic english. | |
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| | | 
rchandra
Stargate S G-1 And Atlantis Fan
Premium
join:2000-11-09
14225-2105
clubs:
| Re: The death of AOL I second your thought. For some people, you'd swear certain keys on their keyboards don't function, such as "." in aolbasher's case. Regretfully, I know I may be missing some content, but I only tolerate a certain amount of lingual noise before just aborting and moving on (e.g., on this one, I think it was "90mb"). I also encourage you to use this site's ignore function for this, as it tends to weed out the users who have this trouble; then they generally don't waste my time anymore.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.
Jeopardy! replies REALLY suck! | |
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Hall
Premium,MVM
join:2000-04-28
Dayton, OH | Mirror ?? Can anyone post the audio ?? That site is blocked for me... | |
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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
| Re: Mirror ?? said by Hall :Can anyone post the audio ?? That site is blocked for me... You possibly on the AOL network?
Maybe they dont want their users to find the site 
--
I become much younger on the internet after 3am. | |
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| 
fundamentalz
The Basics
Premium
join:2004-04-30
Moorpark, CA
| said by Hall :Can anyone post the audio ?? That site is blocked for me... The thread has the original and a cleaned up (sound quality) version.
»A guy tries to cancel his AOL account, it isn't that easy.
--
I subscribe to the theory of intellectual osmosis. Unfortunately, I must now cease our conversation and move away from you before my intelligence begins to drop. Good day. | |
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decin2002
Premium
join:2005-11-09
Belmont, NH | You GO VINNY! The AOL CSR shold have been fired immediately. Absolutely no need for his BS. You know AOL DOES condone that activity, but they publicly deny it. Dumped them in 1994 and never looked back. | |
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Brigrat
join:2003-09-01
Lovington, NM
·Windstream
 ·WildBlue
·Alltel Axess
| Vonage is worse My expereince tryng to close my Vonage account makes this AOL conversation seem polite. 6 phone calls where I was placed on hold for 60 minutes or more before I was finally disconected as soon as I stated why I was calling...followed by a BBB Complaint, which set up a 7th call which resulted in me being placed on hold for 45 minutes, and finally ended with me speaking to a CSR for another 40 minutes while he refused to close my account without going through his spiel. Then of course they charged me $39.99 for the service disconnect fee. I have since sent them a bill for my time on hold...we shall se if they reimburse me for my 6+ hours of BS hold time...
I really liked Vonage service, and was only canceling because I am moving to an area next week that doesn't have bradband available. I probably would have signed up with them again once broadband came to town, but now I will never deal with that company again...its no wonder their stock price keeps falling... | |
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drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA | This happened to me 5 years ago How long have they had a "zero-tolerance" policy for this? I tried to cancel my AOL about 5 years ago and got a big run around.
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Save water...drink beer! | |
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| bgraham
join:2001-03-15
Smithtown, NY
 ·Verizon FIOS
| Re: This happened to me 5 years ago AOL is a company that should not be in business. They are trying to sell an unneccesary and outdated product and the management is watching the company sink into the ground.
Eventually when telephone modems are no longer made AOL will be trying to get into the modem business to keep their customers "online" | |
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bchris02
join:2006-05-25 | Cancelling... I've had a lot of friends cancel the account, but AOL would still charge it to their credit card even after the account was cancelled. | |
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| 
SRFireside
join:2001-01-19
Houston, TX | Re: Cancelling... You can call the bank the credit card is from and block charges from AOL. Better still have the bank cancel your current card and issue you a new CC number. | |
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khc987
join:2001-08-22
Jacksonville, FL
·AT&T Southeast
| I had numerous calls about this. I called and canceled last month and just got my CC stament today and there is a charge. I see that your account is canceled as of the 15th of feb but your last bill was on the 7th of Feb so what is the posting date on your statement? Uh on the 8th of Feb, but I canceled last month and want my money back. No you cancelled after your last bill date and no refund is due also there will be no further billing. | |
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cableties
Premium
join:2005-01-27
·Verizon FIOS
| Amerika Off Line I am glad this is going around. Colleague just asked me if I heard about "Vincent" on TV and radio. I'm like, no, I listen to my iPod and only watch netflix (and read BBR). So now I see this link and hey, about time someone got the picture out. AOL (and other customer support lines...aka Verizon DSL and Cell call centers...) needs a good black eye.
I've a client whose mother needed my help. I find she is on AOL dialup. She is 70 yrs old. Good for her that she can email photos to family, send emails, surf for recipes... However, I explain she can do that for less and faster with DSL ($18 vs $25). She kinda scoffs at saving $7/month for hassle to have to give new email to family. I explain, you just email everyone from your AOL acct the new address, then disconnect AOL service.
There are many folks that just don't get it...they won't give up AOL until they hear from a friend...its no good. Who cares ifthey don't have your email. Just keep intouch from new one...
Too bad in 6 months, AOL will have spun some marketing and most will forget about this. | |
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BPLSUCKS
join:2006-04-26
Grand Ledge, MI | Woot I am calling today to either have our service dropped to BYOA or just keep the mailboxes. Haven't decided yet. But this is gonna be fun if all I want is the mailboxes. | |
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See 6 replies to this post |
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viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL
·Bright House
| Hard to believe This has been going on for years with AOL and now all of a sudden it becomes a big thing? I believe AOL only fired this guy cause it made it to all the news outlets, basically making him the scapegoat. Hard to believe the CSR would do what he did if AOL didn't encourage there CSR's to do it. | |
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AOL Cancellation Nightmares
