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Primus to Clarify Caps
Respond to customer criticism
(old news - 03:30PM Monday Nov 14 2005)
tags: bandwidth
An anonymous Primus insider confirms to us that the company will not be disconnecting users who have exceeded newly implemented broadband download caps (discussed this morning), and is working to clarify cap conditions. In response to complaints, users can expect an e-mail soon explaining the caps in more detail. A "reasonable" cap will be more completely implemented in 2-3 weeks, and warned users will have access to a site that shows overall usage.

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Forums » Primus to Clarify Caps
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Why wait?

Primus customers shouldn't wait for the company to disconnect them. They should do it themselves and find another ISP that would be more than happy to separate them from their money.
--
Rove / Rumsfeld 2008!

damir
Velcom
Premium
join:2003-05-24
Brampton, ON

Re: Why wait?

Agree

packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:
Caps are Crap.

How can i adversely impart there network when they have provided me with such access..

Retards.
grumpygeek

join:2004-12-14
Houston, TX

Re: Why wait?

There are always ways of getting rid of abusive customers, just like abusive dinner guests. The trick is to be diplomatic about it, and convince the customer/guest that it was their idea after all.

(sarcasm)
Did you hear that SBC is offering great deals on DSL?
(/sarcasm)
zod5000

join:2003-10-21
Edmonton, AB
·TELUS
·TekSavvy Solutions..

yah, i think is directed at primus in western canada. The monster cable company shaw, implemented caps years ago. Recently telus the dsl provider started to make a halfassed attempt to enforce caps. So that only left resellers. A bunch of people bailed to primus because they advertise unlimited downloads.

if they implement caps, I can see all those people bailing. Theres no point being on dsl around if you're capped, because its alot slower then cable (unless your in a congested area).

so yah.. there really are no alternatives if you want over 50/60gb a month in western canada. Our isps suck compared to what they have in the east.
kanu

join:2005-06-12
Calgary, AB

And go to who? in western canada they are still the best deal for their 25 dollars per month for a year @ 50 gigs a month / 1.5mb dl/500k ul even, its still the best deal out here.

said by pnh102 See Profile :

Primus customers shouldn't wait for the company to disconnect them. They should do it themselves and find another ISP that would be more than happy to separate them from their money.

LiamJunket
Premium
join:2002-03-03
Ocean City, NJ
·Comcast

Most companies have caps; official or unofficial

Almost all companies have caps. Either official well publicised ones(the best way to do it) or unofficial ones(sure to make users unhappy and get bad press when uncovered). Contrary to opinions of those who think they should get 6000 mbps usage 24x7, that isn't the way it works - not at the prices the companies charge.
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Join Red Room Forum
My Web Page

G_Poobah

join:2004-01-17
Schenectady, NY

Re: Most companies have caps; official or unofficial

"Contrary to opinions of those who think they should get 6000 mbps usage 24x7, that isn't the way it works - not at the prices the companies charge."

I respond that it's not the users responsibility to ensure companies make a profit. If they advertise unlimited connection at 6mb, then by definition, you 'could' download 1.879692 Tb per month (including overhead). And that's what they advertised. In todays world of 500GB hard drives, and all the movies/tv shows/music/software you want for free, 1.8Tb isn't really that much data.

Oh! Wait, are you calling me a thief? Why, I can't be, cause the SONY Executives are my moral compass. They are big business, so they must be morally correct. They don't seem to have any problem STEALING source code (The DRM theft of code from Lame) so why should I have a problem stealing other stuff? (technically, I am infringing). If they don't go to jail, for STEALING 3 MILLION times, why should I go to jail for stealing 1,000 times?
--
Sure the internet has lots of porn and piracy, but I'm sure there's a downside to it.

KeepOnRockin
Music Lover Forever
Premium
join:2002-11-08
Beaverton, OR
·Comcast
·Verizon Online DSL

Re: Most companies have caps; official or unofficial

said by G_Poobah See Profile :

If they don't go to jail, for STEALING 3 MILLION times, why should I go to jail for stealing 1,000 times?
I think that falls under the category of them having a lot more money than you.

Right or wrong, money talks in the judicial system.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

said by G_Poobah See Profile :

I respond that it's not the users responsibility to ensure companies make a profit. If they advertise unlimited connection at 6mb, then by definition, you 'could' download 1.879692 Tb per month (including overhead). And that's what they advertised. In todays world of 500GB hard drives, and all the movies/tv shows/music/software you want for free, 1.8Tb isn't really that much data.
I have to agree with you here. If an ISP advertises unlimited usage, then it should prepare for and expect unlimited usage. If an ISP doesn't like it then it should not use the word "unlimited" in any of its advertising. If they want to cap, that's fine (I'll take my business elsewhere). If they want to throttle certain traffic, that's fine too (just let me know what's being throttled).

I'm always the last one to suggest that "there ought to be a law" against this sort of BS but I'll suggest it. Companies should just not be allowed to make up new meanings for words such as "unlimited" or advertise one rate for service but then charge that along with a bunch of other BS fees that weren't mentioned before you signed the contract. This is just not honest.
--
Rove / Rumsfeld 2008!
phantom6294

join:2002-02-27
Abingdon, MD

Re: Most companies have caps; official or unoffici

Since my first (non-school) broadband account (Road Runner, Summer 2001), I have never seen a regular (read: DSL/Cable, NOT verizon's wireless access) broadband service advertised as unlimited. That isn't to say that it doesn't exist... I am by no means omnipresent. I've had Road Runner in Birmingham, AL, Charter in Birmingham, AL, Road Runner in Fort Hood, TX and Optimum Online in Lakewood, NJ; not one ever described their service as unlimited. The only thing I have seen published was a speed; never a volume.

I do agree... a company should ONLY use the word "unlimited" if that TRUELY means unlimited; read: no TOA/etc limiting what can be used.
tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast

Re: Most companies have caps; official or unoffici

said by phantom6294 See Profile :

Since my first (non-school) broadband account (Road Runner, Summer 2001), I have never seen a regular (read: DSL/Cable, NOT verizon's wireless access) broadband service advertised as unlimited.
Then you have not seem my quote from Primus's own website or event visited their webpage.

»www.primustel.ca/en/residential/···ures.htm
"High Speed Internet with Unlimited Access"

Omega
Displaced Ohioan
Premium
join:2002-07-30
Cheyenne, WY
clubs:
·Verizon Wireless B..
·Comcast
·AT&T Midwest

I am inclined to disagree about 1.8TB being not a lot of data.

I transfer DVD ISO's via LAN, download gigabytes of data and have just reached 1TB of data transfer since May 12, 2005.

A terabyte still is a lot of data.
--
My site
SBC DSL 2650/512
KyeU

join:2003-12-31
Canada

...

They should've E-Mailed their customers BEFORE implementing the caps...
IAmTheEvilest
There Is Nothing Like A Restart

join:2001-01-03
Santa Barbara, CA
clubs:

Not as bad as at some schools...

Well, I have heard that at UC Berkeley, students living on campus can only use 5 gbs of transfer each week! That means only 20 gbs each month. And they don't have a choice in the matter since you're not allowed to bring your own internet...
--
The two biggest things: the universe & human stupidity --Albert Einstein
tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast

Seen this before...

Just another empty threat by another high-speed provider. We've seen others do the exact same thing in the past (Comcast)... mail out letters telling of a cap, not telling any of their own employees about a cap and then trying to wiggle out of the statement once people complain that it goes against their own promise of unlimited service.

Nothing more then a company trying to bully its customers with nothing to back up their threat.
Forums » Primus to Clarify Caps


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