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story category iTunes 5 a Mess?
(old news - 12:13PM Tuesday Sep 13 2005)
tags: software
There's grumbling all over the Internet about the latest Windows release of iTunes. Corante, Dave Farber's IP mailing list, and the Apple forums carry tales of user woe. Reports range from broken Quicktime players to complete system crashes. Some users report they can no longer access their music catalog whatsoever, nor backpedal to older versions - others report no problems whatsoever. Windows users looking to head back to 4.9 while the problems are sorted out can find the last version here.

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Forums » iTunes 5 a Mess?

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wirelesswoes

join:2004-02-12
Hialeah, FL

Did I miss something?

Using Itunes 5.0 on XP with SP2, not a single issue.

Whitegnome
Premium
join:2002-12-28
Loveland, CO

Re: Did I miss something?

Same here haven't had any problems. Listen to music with Itunes 5 right now.

Tsume
Cheese -- The other vegetable.

join:2004-02-23
Vista, CA
·ViaTalk
·Cox HSI
·SUNROCKET

Re: Did I miss something?

As much as I dislike Apple, this doesn't really seem like a new news item. I post a bit in the WoW tech forums, and every time a new version is out there's a huge influx of "oh my god I started the game and my pc exploded" or "I started WoW and then my computer blue screened me" or "all the lights on my router turn on and I can't access the internet when I start wow". Seems to go for pretty much any software, and 99% of the time it's something on the user's end- bad power supply, old video card drivers, or a really crappily designed router. The possibilities are endless. I doubt many of the problems users are having with iTunes 5 is a problem with Apple's software.
--
"True warriors do not follow paths, they make them. It is not just their desire, it is their nature." (Battletech)

Nemokrad

join:2002-04-24
Miami, FL

Re: Did I miss something?

I don't see it as a news item either. Problem is Apple's die hard fans portray Apple as perfect, so anytime Apple has any small misstep it gets plastered all over the news so as to rub it in their faces. You should see the OS X security update patch threads, lol.

Boricua65
Oye, chico

join:2002-01-26
Sacramento, CA
There is one known problem. I downloaded directly from their website Itunes and got a file corruption error when trying to install.
ClvrStlAcs

join:2005-09-13
Hutchinson, KS

Re: Did I miss something?

Dude the only problem is your internet connection. Apple and anyone in their right mind for that matter would never have a corrupt file available for download. The file sent to you was fine up until some faulty point in the transfer where it became corrupt. Chances are this faulty point is either somewhere within your house (if you have dial-up) or between your modem and your computer (if you have broadband). Unless iTunes is also your ISP or the name of your modem, you're barking up the wrong tree.

BTW if you've had problems with corrupt files before you might want to check out »/linequality

jbgroup1
Undercover Brother
Premium
join:2000-05-04
Beltsville, MD
I get the same thing when I try to install iTunes (the corrupt file error). I tried downloading it again several times but no go. I can download other files with no problem.
--
This post sponsored by ME.. A pleasure to read

Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
·Vonage
·Insight Communicat..

Re: Did I miss something?

I had no problem on my Laptop, but the desktop stated that the file was corrupt, until I Removed Quicktime 7.0.xBeta, and was then able to install with no problems.
--
One man's customer loyalty is another man's misguided arrogance.
Joe123456789

join:2003-11-24
Des Plaines, IL

said by Tsume See Profile :

As much as I dislike Apple, this doesn't really seem like a new news item. I post a bit in the WoW tech forums, and every time a new version is out there's a huge influx of "oh my god I started the game and my pc exploded" or "I started WoW and then my computer blue screened me" or "all the lights on my router turn on and I can't access the internet when I start wow". Seems to go for pretty much any software, and 99% of the time it's something on the user's end- bad power supply, old video card drivers, or a really crappily designed router. The possibilities are endless. I doubt many of the problems users are having with iTunes 5 is a problem with Apple's software.
You forgot windows update killed my system
Did windows update now my system only boots in safe mode.

bollocks697

@aol.com

Oh how nice to be smug.yes i'm a total f*****g moron who knows nothing about computers and so it's obviously it's all my fault, because your system is fine.
have you looked at the Apple forums? There are hundreds of people out there extremely pissed that Apple realesed this piece of shit , badly Beta-tested version that is un-uninstallable, un-rollbackable (good word) and hijacks music that is paid for and unplayable except on Itunes.Plus totally screws up your PC.

Tsume
Cheese -- The other vegetable.

join:2004-02-23
Vista, CA

Re: Did I miss something?

Don't try to put words in my mouth. I'm just stating what seems to be the norm. There are exceptions.
Pagoda

join:2005-09-21

No, you missed nothing

Since installing iTunes, my computer has been completely hosed up. The system crashes about one minute after I log into windows and reboots automatically. I can't uninstall iTunes from safe mode because it says the MSIINSTALLER is not working. What the hell am I supposed to do?! Well, I know there are things I can do, yet this is unacceptable. If I had purchased music through iTunes I would REALLY have reason to be pissed off.
Pictor Guy

join:2004-06-21
Ashburn, VA

Re: No, you missed nothing

said by Pagoda See Profile :

If I had purchased music through iTunes I would REALLY have reason to be pissed off.
You would also have a copy of the music on your iPod or other mp3 player.

mick mick

@adsl.metronet

Re: No, you missed nothing

except you can't upload the tracks from you're ipod officially, and yes i know there are a zillion unofficial programs to let you do this, but what do you do when you can't open Itunes, or uninstall it, but it still pops up whenever you plug you're ipod in, and then tries to synchronize.... i.e because itunes thinks it has no music in it, it tries to wipe all your music from your ipod.
Nice.
Oh, and you can't turn autoupdate off because you can't access itunes normally.

cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL

Re: No, you missed nothing

said by mick mick :

except you can't upload the tracks from you're ipod officially, and yes i know there are a zillion unofficial programs to let you do this, but what do you do when you can't open Itunes, or uninstall it, but it still pops up whenever you plug you're ipod in, and then tries to synchronize.... i.e because itunes thinks it has no music in it, it tries to wipe all your music from your ipod.
Nice.
Oh, and you can't turn autoupdate off because you can't access itunes normally.
iTunes isn't the only music software that handles it like this. Every DRM enabled player has some restrictions on it, no need to single iTunes out. If your only backup is what is on your iPod then losing all of your purchased music is inevitable. You need to practice what Apple has been preaching with iTunes. Backup, backup, backup. It takes you all of 2 minutes to burn a cd or dvd with all your store bought music on it.
--
Computer keyboards are very sensitive. You do not need to apply a lot of pressure. Banging the keys only serves to wear out your keyboard and you.
Pictor Guy

join:2004-06-21
Ashburn, VA

said by mick mick :

except you can't upload the tracks from you're ipod officially, and yes i know there are a zillion unofficial programs to let you do this, but what do you do when you can't open Itunes, or uninstall it, but it still pops up whenever you plug you're ipod in, and then tries to synchronize.... i.e because itunes thinks it has no music in it, it tries to wipe all your music from your ipod.
Nice.
Oh, and you can't turn autoupdate off because you can't access itunes normally.
Presumably you would fix the iTunes issue before doing some less than intelligent thing like plug in the iPod to sync with a broken application. Or use another computer. iTunes 5.0.1 is out to fix some issues but there are also a lot of people who haven't run into what you describe. Another way to copy the music without a third party application in windows is to simply open up the iPod in explorer and drag out the files from your music folder. You won't get the meta data but you'll have the music. If you move to another PeeCee then all you need to do is register that machine to play the ITMS bought songs. AND... as with any data there is no excuse to a lack of a good backup plan.

If it happened to me I would be upset too but at some point I have to ask what could I do to safeguard my investment.

mick mick

@adsl.metronet

Re: No, you missed nothing

Well for those who are interested, i did have my music backed on a Firewire drive, but that decided to go down too.
So, the reason i plugged my ipod into my PC was in an attempt to backup it up onto yet another drive, using the third party software.This ,by the way won't let me upload my paid-for music, and i can't open Ipod in Explorer, presuambly because it was set to auto-update and not "use as a hard-drive".


cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL

Re: No, you missed nothing

said by mick mick :

Well for those who are interested, i did have my music backed on a Firewire drive, but that decided to go down too.
So, the reason i plugged my ipod into my PC was in an attempt to backup it up onto yet another drive, using the third party software.This ,by the way won't let me upload my paid-for music, and i can't open Ipod in Explorer, presuambly because it was set to auto-update and not "use as a hard-drive".
I'm not sure what third party software you are using? Is it Jhymn? The inability to open in Explorer is normal, but there is software out there that will let you use it like another hard drive (for the Apple and Windows).

Again, paid for music should be backed up without any trouble with the built in burn disc function.
--
Computer keyboards are very sensitive. You do not need to apply a lot of pressure. Banging the keys only serves to wear out your keyboard and you.

x-iTunes user

@bellsouth.net

I did pay for iTunes songs -- and plenty of them. No, I hadn't yet put then onto a player because I don't have one yet. I am somewhat computer savvy--when I was asked to upgrade as I had done before I did not see anticipate the ensuing crap-storm and I am just waiting for Apple to develop a fix that lasts long enough for me to save these files to a disc or another format if this is even still possible.

Austinite100

@rr.com

A couple of stupid users having issues 'cause they can't install something or 'cause they already had a mess on their systems is not Apple's fault. Maybe spyware messes up the installation, you can't blame Apple for that. All because Windows should be called PoS OS instead. I haven't had a single issue with iTunes ever. In fact, because of that and many other things I now use a Mac.

Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
·Vonage
·Insight Communicat..

Re: Did I miss something?

said by Austinite100 :

A couple of stupid users having issues 'cause they can't install something or 'cause they already had a mess on their systems is not Apple's fault. Maybe spyware messes up the installation, you can't blame Apple for that. All because Windows should be called PoS OS instead. I haven't had a single issue with iTunes ever. In fact, because of that and many other things I now use a Mac.
Has nothing to do with Windows being a "PoS OS", or about Spyware. Issues with installing iTunes is being found out on clean systems, and also has nothing to do with 'cause they can't install something' or 'cause they alreayd had a mess on their systems'.

Please move along Anon..
--
One man's customer loyalty is another man's misguided arrogance.
cointreauman

join:2005-09-26
UK

Re: Did I miss something?

All

I downloaded ITunes 5 and on loading it onto my PC found a number of serious problems:

1. Connection to the Internet immediately faile
2. The ITunes 5 would not load and came up with a multitude of error reports
3. My pen drive and CD Rom burner were no longer accesible.
4. The Windows System became very unstable.

I tried the usaual of uninstalling the software, that did not work and reinstallation made things worse.

I decided to use system restore to take me back to v4.9 - no longer an option as it would seem that ITunes 5 had taken my system files to the cleaners.

A visit to the variouds IPOD and ITunes forums showed a slow but steady flow of complaints and grumbles.

I set about deleteing every single Apple type programme from my system and even contacted my ISP to fid out if anyone had reported a similar problem. My ISP tested my connection and stated that I was connected!!!

So I reinstalled on what was an Apple Clean machine and lo - sam problem.

I removed everything again and this time tried connecting to the internet - no problem and the whole home network was alive. Well that was on the day the new ITunes 5 was delivered.

I investigated the system and found this nasty piece of work called Bonjour Services and through that the realisation that this client was the probable cause of the problems. It was throwing random DNS calls at the router form within the PC to Router connection so that everything beyond the router was fin BUT the router homee side was being effectively subject to a Denialk of Service attach from this piece of TOXICWARE that Apple decided to bundle with ITunes and QT7.

So despite all that has been said Apple are to blame for this mess.

In passing - not all routers were having this problem nd a simple enough solution was there too - to go into the control panel and change the auto allocating of DNS details to Manual SElect. this worked as Bonjour was being ignored form then on. However, a lot of ISPs change their DNS servers and so you would need to go in and reiput the new numbers....

I hung on and waited for the patch - this duly arrived as (%.1 or 5.01) and so I eagerly installed it looking forward to getting back to enjoying my library of music.

Reult EXACTLY the same problems occurred. I could have spat nails and went through all the different variations but all that was being reported was that the installation failed and clicking on the ITunes icon brought the router crashing to the ground.

I flew into a rage and denounced Apple as the master conspirators - making me fall in love with my now-cippled IPOD Photo 60Gb and the convenience of porting music files around the house throug the network.....

I trawled through the internet forums and came across a short nite from a kind fellow traveler who experienced the same problem - He confirmed no longer was Bonjour Sevices loaded but that he discovered that there was a problem now between ITunes and QT7!!! Because Bonjour had been ripped away its BORG technology menat that the collective was damaged. There was an answer and that was to install QT V7.0.2 in its standalone format!

I did this form a strange link to the apple site - SUCCESS SUCCESS SUCCESS - THE FU&*ING THING WAS INSTALLED AND WORKING PROPERLY.

So just download the standalone over the ITUNES 5.0.1 installation it worked. xP + SP2 did not quibble.

I linked my IPOD and there it appeared in the smoother looking ITUNES interface.

All has been great since 1am yesterday!!!

Now there is another iissue

IN MUSIC STORE - WHERE has the shopping cart gone - I bought some music last night to celebrate and expected to review my purchases - no Shopping Trolley just a direct purchase and l and behold I bought a track I had already purchased before.

So my only revenge on Jobs and Apple -

I cancelled a purchase of 5 G5 systems today for my office. F&^k you Apple - I will also find a different Media Player - there will be better out there and I dont need your useless crap anymore. You see I worked out the time I spent sorting your SHI* out and applied my own rates for consultancy to the time spent. Pisses all over the cost of the IPOD and accessories I have bought. So I will EBAY my beloved IPOD and plough the money into something else that is not so up your Apple arses. It would have been cheaper to have thrown the whole kit and caboodle into the river.

Cointreauman

"If someone offers you an Apple - tell them to put it where the sun don't shine"

BOLLOCKS697

@aol.com

Fantastic. so your Apple Itunes runs fine on your Apple Mac.
I'm happy for u. I run Mac and PC because i'm intelligent enough to see the advantages in both; i can tell you that the problems with Itunes/Windows are horrendous and are totaly down to badle Beta-tested software cauisng huge probelms for hundres of people.
Apple .. no warnings, no apologies, NO HELP

Austinite100s Mom

@mc.videotr

You're a moron. If you took the time to actually browse Apple's site you would see that not only are hundreds of people with both Apples and PCs having problems currently with iTunes, but Apple has 1 - released a fix because of some major bugs in the iTunes software, and 2 - are currently working on another because an enormous number of bugs still exist. Being a fanboy doesn't help anybody so keep your idiocy quiet and go back to playing the thousands of games, using the multitude of software, and... oh wait, that's right you can't, you're using a Mac.

imrf
Premium
join:2002-06-06
Utica, MI
Same here. I downloaded the day it came out and never had a single problem.

cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL

Re: Did I miss something?

No problems on 2 pcs and 1 Mac.
Pictor Guy

join:2004-06-21
Ashburn, VA

Re: Did I miss something?

Ditto. I generally wait for a x.1 release but I bit the bullet on this one and didn't have any problems.

ifarrell

join:2000-08-10
Willow Spring, NC
·Vonage
·EarthLink


edit:
September 13th, @06:26PM

Same here, 4 PC's (of various assortments) and 1 Mac.
No problems downloading tunes, Podcasts or Audible Books.
It's probably Software conflicts with other stuff installed on Users Systems which needs time to fix.
As for accusations of Apple being perfect (other posts), anyone claiming Apple is perfect is exaggerating although I will say, in my limited experience with Apple products, it has been a much better one than with Windows and some PC's.

Looks like someone got at least a temporary fix.
»discussions.info.apple.com/webx?···68b90c60

tapeloop
BBR conformist
Premium
join:2004-06-27
Airstrip One
Absolutely no problems for me.

Oh wait...I uninstalled iTunes 3 months ago!

juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
clubs:

edit:
September 13th, @12:37PM

I'm going to wait and see as 4.9 is working just fine.

DougInWC

join:2002-06-21
Walnut Creek, CA
·DSL EXTREME
·AT&T Yahoo

Re: Did I miss something?

I'm staying with 4.9 until 5.0.1 or later.

I read that the mini player window is improved but I can't find any details. Could a Windows user pease provide details and/or a screen shot of the new mini player window? Here's the old one for reference:
Necronomikro

join:2005-09-01

Re: Did I miss something?

Here is a screenshot of the iTunes 5.0 mini player.

gruggni
Oxygen Gets You High

join:2003-07-28
Corpus Christi, TX

No issues installing with win xp sp2. The issues are sharing music with itunes 5 didn't pickup any of the itunes 4.9 shares. Uninstalling creates a backup of your library, but inorder to go back and install 4.9 you must rename the backup or move it out of the folder.

wwdubbia

join:2002-06-03
Clinton, NY
iTunes no longer recognizes my burners... says registry settings are missing when they're not!

Reinstalled, didn't change a thing.

UGH!!

dromaine

join:2001-04-20
Mesa, AZ
Using Itunes 5.0 on XP with SP2, Works great.
hdknight

join:2004-01-05
Inwood, WV
The problem isn't Apple or iTunes. The problem is Windows sucks. In any case iTunes worked fine on 2 Macs and the 7 XP systems I installed it on. again, its a Win XP and user problem. Bunch of whiners....

probsAbound

@mc.videotr

Re: Did I miss something?

Yah again another dumbass pipes up without first checking Apple's own site - god I can't stand jackasses like this. Apple has not only admitted that there are some major issues in iTune 5 for both Apple and PC users, but has 1 - released a temorary patch, and 2 - is working on another. The problems are not just limited to PC users either.
Therefore - based on their own statements, the problem is actually some poor programming/bug testing issues in the release itself.

And it's doubtful that you've installed it on that many systems - sounds more like some self serving BS to me to "fake" prove a pointless point.

Ant718

join:2002-01-30
Bronx, NY
No issues here!
XP Home / SP2
100% updated system!

The Boomer

@pacbell.n
Yes, my iPod is no longer recognized. So I can't update imported or purchased music.

RedPhoenix
Premium
join:2000-11-07
Danvers, MA

eh..

i was weary of that program from the get-go. winmedia suites my needs. used to be a winamp fan but that fell out of favor.
mpegripper

join:2004-11-16
99999

Re: eh..

apple sux, there someone said it

now i'm awaiting the flame war

MENINBLK
Premium
join:2000-01-25
Yonkers, NY
clubs:

Re: eh..

said by mpegripper See Profile :

apple sux, there someone said it

now i'm awaiting the flame war
he he he....
he said Apple sux...

COOL !!

Pete...
--
You're just jealous because the voices only talk to me...

AtomicZero

join:2004-11-24
West Palm Beach, FL
·Comcast

said by RedPhoenix See Profile :

i was weary of that program from the get-go. winmedia suites my needs. used to be a winamp fan but that fell out of favor.
I still like WinAMP but I was using the Apple player iTUNES or whatever its called, there has been a few things that I found weird. like when I boot up I see the player minimized in the bottom right of the taskbar...then it disappears. it's not one of my start up items.
vannyx
Premium
join:2003-07-07
Bronx, NY

Re: eh..

you were supposed to see that. Stay right where you are apple will be sending over a special Tech department to handle your problem. ( whispers in squad leaders ear){he has seen too much, he might find out about the plan to take over the world with the IPOD, suprise steve }.

AtomicZero

join:2004-11-24
West Palm Beach, FL
·Comcast

Re: eh..

said by vannyx See Profile :

you were supposed to see that. Stay right where you are apple will be sending over a special Tech department to handle your problem...
If that's anything like a "cleaner" then no thanks. I got this handled. Really

damonlab
Premium
join:2001-05-02
Detroit, MI
clubs:

It was already a mess before

I uninstalled a previous version on one user's computer, and it made the CD drive completely disappear from Windows. It was no longer in My Computer or in device manager. It would not reappear until iTunes was reinstalled.

I think Steve Jobs gets a kick out of messing up Windows PCs.

See 6 replies to this post
NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX

Been said before.

Apple can test compatiblity on all supported Mac's.

But PC's are so screwed up no two look alike and apple cannot test on all platform configurations.

Things can happen.
--
»www.silentbrouhaha.com

Tsume
Cheese -- The other vegetable.

join:2004-02-23
Vista, CA
·ViaTalk
·Cox HSI
·SUNROCKET

Re: Been said before.

I guess people are so screwed up because no two are exactly alike. That makes you screwed up

The guy who commented on your grammar obviously isn't very familiar with this site's different "post reply" buttons.

Combat Chuck
Remembering the Past
Premium
join:2001-11-29
Verona, PA

Re: Been said before.

said by Tsume See Profile :

I guess people are so screwed up because no two are exactly alike. That makes you screwed up
Apple...Think different! Join the hive mind!
--
Pi Piru Piru Piru PiPiru Pi!

Tsume
Cheese -- The other vegetable.

join:2004-02-23
Vista, CA

Re: Been said before.

zerg free radio!
AquaBlaze
Premium
join:2004-02-02
Encino, CA

said by NOCMan See Profile :

Apple can test compatiblity on all supported Mac's.

But PC's are so screwed up no two look alike and apple cannot test on all platform configurations.

Things can happen.
So, rather than test compatibility with a few PCs, (I'm sure that'll be really hard to scrape together) just release buggy software and pray to God your coding will hold? That's the excuse?

Sounds piss-poor if you ask me. I'd like to think this muck-up is due to a better reason than just Apple "poo-poohing" various PC compatibilities.

ugh21

@comcast.net

Yikes, help needed here.

>>>Apple can test compatiblity on all supported Mac's.

Macs not Mac's.

>>>But PC's are so screwed up no two look alike and apple cannot test on all platform configurations

PCs not PC's.

Just because you put an s at the end of a word doesn't mean you add in an apostrophe before it as well. You are just making the word plural. You are not making a contraction (do not becomes don't) or assigning ownership to something (Bob's TV). Get it?

Sarah
Premium,ExMod 2002-05
join:2001-01-09
Cambridge, MA
clubs:


edit:
September 13th, @12:55PM

Re: Yikes, help needed here.

said by ugh21 :

Just because you put an s at the end of a word doesn't mean you add in an apostrophe before it as well. You are just making the word plural.
Actually, acronyms are a special case and most grammar experts say that you can use an apostrophe to pluralize an acronym. Either way is technically correct. IIRC, the New York Times uses an apostrophe in words like "CD's" and "PC's."

So "Mac's" was wrong but "PC's" was OK

DrewCapu
Giant Diehard

join:2001-12-19
California
clubs:

Re: Yikes, help needed here.

Unfortunately, the NYT isn't quite the best source for anything these days.

pcscdma
Chocobo Chocobo Random Battle
Premium
join:2004-01-14
Winterset, IA
clubs:
said by ugh21 :

Get it?
Ye's
--
Posting .sig

Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
clubs:

works fine

no issuses here.
joshpo

join:2002-09-24
Philadelphia, PA

Meh

I had a few install problems with 5 but nothing I couldn't fix. But it is still a lame upgrade. Its ugly, and has no huge features over 4.9. Also I hate how it puts podcasts in the library. I would go back to 4.9 but I imagine you can't access the music store with that version.....

See 10 replies to this post
Indymike

join:2004-12-06
Indianapolis, IN
·Covad Communications

Concerned after upgrade

I'm running with version 5.0.0.35. I keep a close eye on my running tasks. Since the upgrade, I've noticed a new process that starts up; mDNSResponder. Googling this seems to show this is some kind of IP "enforcer".

Right now I'm killing the process manually, until i find where it's getting started and remove it.

While I've liked iTunes, i continue to use the media player because i can make it act the way i want.

A "stealth" install of an IP tracking program just puts my nerves on edge. I'll no longer be using iTunes.

See 6 replies to this post

Derch
Premium
join:2004-10-16
Tulsa, OK

Are you kidding me?

That is why I currently run 4.