The Chicago Tribune
for registration) tells the tale of one Illinois woman's miserable Comcast adventure. Trying to resolve a broadband issue, she was forced to call dozens of times only to be put on hold, disconnected, even transferred to the Spanish language line. The kicker: when she received her next bill, her name had been replaced by the phrase "bitch dog"
Comcast offered her two months of free service and is still investigating the incident. "If this is not that customer's name, it shouldn't be on that bill,"
a Comcast rep is quoted as saying in the article. If you recall, Batavia is where Comcast used push polls and other dubious tactics
to convince locals to vote against creating their own community-run broadband system.