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Too Much Trouble to Change ISPs
"It's frankly a pain in the butt to switch"
(old news - 09:49AM Thursday Jul 14 2005)
tags: dsl · competition · cable
Forbes argues that in areas where SBC or Verizon have slashed DSL prices, many cable customers aren't switching because it's too much of a hassle. The article also suggests that while DSL customers are irritated price deals often target new users, it's likewise too much trouble to switch over to cable in protest. Obviously both industries have figured out that the more services they can get customers to buy, the less likely they are to switch carriers - because it's all the more disruptive.

Related:
  1. Scott Cleland: Google Using 21x The Bandwidth They Pay For
  2. Consumer Reports: FiOS, U-Verse Best Triple Play
  3. New Google Tools Test ISP Traffic Discrimination
  4. Comcast Struggles With Subscriber Additions
  5. Cablevision Gets Wrist Slap For Misleading Ads
  6. Qwest Keeps Pretending Speed Doesn't Matter
  7. Verizon: Cut Your Landline To Save Money
  8. What Network Neutrality Is REALLY About
Forums » Too Much Trouble to Change ISPs
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Post a:

ylen131

join:2000-02-09
Canoga Park, CA

nothing keeps me with one isp

I have always jumped from isp to another, depends on what package they offering and price. Nothing have ever made me stay with on isp because of service they offering that other one do not have etc.

Derch
Premium
join:2004-10-16
Tulsa, OK

Re: nothing keeps me with one isp

I have to agree with you, I do the same from time to time. That's why I have a non-isp e-mail address.

nekote

join:2000-12-16
Hopkinton, MA

Re: nothing keeps me with one isp

That's the key.

NOT "sharing" any portion of your email address with comcast, verizon, aol, ...

Either use non-ISP Yahoo, Hotmail, ... freebie.
Or (my favorite), have a personal / vanity domain.
"myname.com", so to speak.
Either way, very cheap - $0 to $20 / YEAR.
Then you OWN your email address exclusively.
Then there is nothing binding you to a particular ISP.
--
Democracy is the worst form of government, except for all other forms of government. - Winston Churchill

King P
Don't blame me. I voted for Ron Paul
Premium
join:2004-11-17
Franklin, TN
·Windstream
·Comcast
·Charter Pipeline

I agree, I was with BellSouth for over a year with Fastaccess DSL and POTS, and I just recently dumped them for Speakeasy OneLink and Vonage. Before I had BS, I was on Comcast. So I have no problem jumping ship, especially if it saves me money.

Even though I pay slightly more for Speakeasy and Vonage, the fact that I have more than just local phone service with Vonage, has made it worth it. In effect, I spend about 10 dollars a month more for the same DSL connection, but I have unlimited local and long distance calling with Vonage. Despite all the VoIP naysayers about 911 calling and what not, remember the federal government requires all landlines to have the ability to dial 911 with our without phone service.

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

Re: nothing keeps me with one isp

said by King P See Profile:

the federal government requires all landlines to have the ability to dial 911 with our without phone service.
Wrong.

-SC
--
"it seems like all you ever buy is Abercrombie and cell phones" --a friend

wesm
tmb.org
Premium
join:1999-07-29
Lewisville, TX

said by King P See Profile:

Despite all the VoIP naysayers about 911 calling and what not, remember the federal government requires all landlines to have the ability to dial 911 with our without phone service.
They do? That's funny, when I moved into my house, the POTS line was hooked up, but had no dialtone whatsoever. I knew the line was physically connected to the CO because picking up a phone got me a series of clicks followed by "dead air sound." I believe you mistake cellular phones for land line phones. Cellular/PCS phones are required to be able to dial 911 whether or not they are activated. Land lines have no such requirement.
--
Do not meddle in the affairs of sysadmins, for they are easy to annoy and have the root password.

King P
Don't blame me. I voted for Ron Paul
Premium
join:2004-11-17
Franklin, TN
·Windstream
·Comcast
·Charter Pipeline

Re: nothing keeps me with one isp

You bet they do, because every place I have moved in to has had the ability to dial 911 without me signing up for local phone service. Maybe I am mistaken about it being a Federal Law. Maybe that is a Tennessee State law for the Telcos here, but regardless, we have that ability here in Nashville or else I am one really lucky person.
--
Forget 'em, Support the Indies.»www.ind-music.com

imtim83
You All Deserve The Economic Meltdown
Premium
join:2001-06-03
Kenner, LA
In my opinion its not a pain in the butt to switch. Its well worth it.
cool_coda

join:2004-09-08
Brownsburg, IN

Re: nothing keeps me with one isp

For novices I could see switching as intimidating and them saying "if it works why break it". I for one just switched from RoadRunner to SBC DSL and can not believe how painless it was.

So smooth that it was scary.

ET TU
Its' Only Temp
Premium
join:2005-05-21
Belvidere, NJ
I keep one free email service hotmail yahoo etc...

The ISP email I use for family.

So making switch is easy I just email the family list the new address all the crap email goes to the free accounts.

winky
Turn Left At The Moon

join:2001-02-11
Saint Louis, MO

I just think it may be perceived as a hassle due to the problems associated with DSL installs years ago. Considering the pre-qualification is better now, it's not too hard to switch. However I think the over riding issue is what the total cost is going to be. A low price up front is fine, but everyone knows there's a catch somewhere down the road that's gonna bit you in the you know what. There's no free lunch my peoples. Anything that seems like a bargain up front is subsidised by by something else down the line. You're just gonna have to figure out if that long distance package and calling services add-on is gonna make your DSL connection cheaper than a Cable package bundled with your cable internet.
As far as email portability goes, let's just say I laughed so hard I almost passed out, and anybody that thinks they have a workable solution for that needs to remember: You need to take that medication EVERY day for it to work.:o
--
If you can break it,I can fix it.Of course, It'll cost ya'

a

@qwest.net
»www.infobahn.com/research-information.htm
any ?'s

91439306
15,000 Watts of Bass Power

join:2002-10-16
New Milford, CT

I'm not inclined to switch because my primary e-mail addy is linked to the ISP that used to bundle with my provider. Since they split, I'm paying an extra $5/mo for their e-mail, newsgroups, web space and spamblocking to remain active.
I do have a corporate e-mail addy, but guess what>? It all forwards to my ISP e-mail. Plus there's the hundreds of accounts, both banks, bill payment, discussion groups, ebay, paypal and others that I would have to update with the new e-mail addy if I switched.
If I switched from cable to DSL, I would likely not be able to take my Earthlink access with me because their news servers use a pool of approved IP addresses to access them. If the DSL carrier is not in that pool, I have no access to USEnet. And Earthlink's newsgroups are quite good, retention, bandwidth, etc. So for now, I pay the
--
Take care,

Mark & Mary Ann Weiss

Hear my Kurzweil Creations at: »www.dv-clips.com/theater.htm
www.mwcomms.com/auctions.htm
www.mwcomms.com
www.adventuresinanimemusic.com

borredo
Premium
join:2004-03-29
Allentown, PA
·RCN CABLE
·Service Electric B..

I simple send out a change of email address to all my contacts.
How hard is that? Maybe 10 or 15 minute time frame at most.

If someones that interested in contacting me, they can simply add me to there contact list, if not the hell with em.

Unless you got a business with 1000's of contacts?

GreggE
Thinking - Thinking
Premium
join:2003-06-01
Mid Tenn

Too Much Trouble

I'd drop Charter in a heartbeat if FIOS came to town. Probably go back to DirecTv as well. Problem would be fixed in a matter of days.
shashinka

join:2000-09-16
West Boylston, MA

Re: Too Much Trouble

Me too!

Dezbend
Premium,MVM
join:2001-04-20

e-mail portability

It was said that switching cell phone companies was too much of a hassle because your number was held hostage. This led to wireless number portability. Will we soon see an e-mail portability law?
--
If it is not recorded, it simply does not exist.

masterwolfe2
Resident Redneck

join:2001-03-07
Hiawassee, GA

Re: e-mail portability

said by Dezbend See Profile:

It was said that switching cell phone companies was too much of a hassle because your number was held hostage. This led to wireless number portability. Will we soon see an e-mail portability law?
I doubt it, because there can be only one 555-555-5555, no matter who your carrier is. But I could be dezbend@comcast.net, and you could be dezbend@yourisp.net, at any given time.
--
Comcast HSI and DVR (DCT-6412), Huntsville, AL

Dezbend
Premium,MVM
join:2001-04-20


1 edit

Re: e-mail portability

dezbend@comcast.net is unique and might be the deciding factor wether or not I stay with comcast.

I see what you are saying, but the same argument was made with number portability. Each company had a specific COC for instance my Sprint Cell number in Las Vegas might have been 702 205-1234 (the 205 block is Sprint PCS numbers) and switching to Nextel I might get 702 210-1234 (Nextel controls the 210 block). In essence it is the same phone number but the COC indicates it is now with a different company - think of the COC just like the @yourisp.net
--
If it is not recorded, it simply does not exist.

masterwolfe2
Resident Redneck

join:2001-03-07
Hiawassee, GA


1 edit

Re: e-mail portability

So essentially the COC doesn't mean anything anymore? I can't imagine that happening with emails though. The equivalent would be that you switch to say Bell South, but your email addy would still be dezbend@comcast.net, right? Possible, but not likely, since you'd most likely be able to have dezbend@bellsouth.net. But perhaps my knowledge of this doesn't allow me to understand it properly, as to how such things work.

Edit: And I didn't mean my last remark sarcastically, which may have been how it came across . My knowledge level is, I would guess, 'advanced basic'
--
Comcast HSI and DVR (DCT-6412), Huntsville, AL

ylen131

join:2000-02-09
Canoga Park, CA

Re: e-mail portability

just use free email account and you will not have problem with email address

Dezbend
Premium,MVM
join:2001-04-20

It is not exactly the same, especially since you have the company name in the domain name. So we will probably never see an Earthlink customer with an AOL address. But the principle is the same; the exact same logic could be applied to this situation as cell phone numbers but I believe the ISPs will put up a bigger fight (if it comes to it) than the phone companies. Most people don't know 702-210 indicates you are a Nextel customer and even so it is not really an advertisement for Nextel.
--
If it is not recorded, it simply does not exist.
shashinka

join:2000-09-16
West Boylston, MA

Re: e-mail portability

All the old provider would have to do is enter an e-mail alias pointing to your new e-mail provider. One line entry.

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

Re: e-mail portability

said by shashinka See Profile:

All the old provider would have to do is enter an e-mail alias pointing to your new e-mail provider. One line entry.
That's little more than forwarding. Phone number portability was initially based on simple (remote) call forwarding, but the FCC was concerned that keeping the original telco in the loop would cause competitive issues, not to mention the fact that forwarding wastes switch ports, hence the move to modern LNP. The same competitive issues exist with ISPs, which make the "forwarding" solution less than optimal to say the least.

-SC
--
"it seems like all you ever buy is Abercrombie and cell phones" --a friend
Eek2121
Lovin Verizon FIOS

join:2002-10-12
Flanders, NJ

I've not used comcast in almost 6 months, and the email address i use is still active. Come to think of it, my email address was created with comcast 3 years ago, and the account was cancelled 2 years ago, yet to this day it is still my primary email address. They just never delete email addresses.
john262

join:2003-09-26
Elko, NV
·Wireless Beehive

Re: e-mail portability

But just because they haven't deleted your email address up to now doesn't mean they can't and they won't. It is entirely possible that you might wake up one day to find that your email address doesn't work anymore. What a hassle that would be!

Myself, I merely got my own domain name so that I can get a personal email address. Then I just use the SMTP server of whatever ISP I happen to have at the moment.

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

Re: e-mail portability

said by john262 See Profile:

Myself, I merely got my own domain name so that I can get a personal email address. Then I just use the SMTP server of whatever ISP I happen to have at the moment.
You don't have access to an authenticated SMTP server associated with your domain?

-SC
--
"it seems like all you ever buy is Abercrombie and cell phones" --a friend
john262

join:2003-09-26
Elko, NV

Re: e-mail portability

No, I only have the domain itself.

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

said by Dezbend See Profile:

dezbend@comcast.net is unique and might be the deciding factor wether or not I stay with comcast.

I see what you are saying, but the same argument was made with number portability. Each company had a specific COC for instance my Sprint Cell number in Las Vegas might have been 702 205-1234 (the 205 block is Sprint PCS numbers) and switching to Nextel I might get 702 210-1234 (Nextel controls the 210 block). In essence it is the same phone number but the COC indicates it is now with a different company - think of the COC just like the @yourisp.net
In the old days, the NPA-NXX (I assume you're using "COC" to refer to NPA-NXX) always identified the carrier. Nowadays, the NPA-NXX is meaningless as far as the carrier is concerned -- it will still identify the carrier if the number is NOT ported, but once it's ported, all bets are off. (In LNP, when you port a number, a database is updated to reflect the fact that you ported and the carrier to which you ported; when someone dials a ported number, the database is queried and it returns a "LRN" -- local routing number -- that is used to identify the actual carrier/switch that handles the number.)

BTW, in the case of email, it isn't always possible to get even the part of the email address before the @ -- I've generally been able to get roamer1 @ whatever from various ISPs and email providers, but in some cases (Hotmail, Earthlink at first) I wasn't able to and had to settle for something else.

-SC (roamer1 @ nearly everywhere, and nearly everything @ roamer1 dot everything )
--
"it seems like all you ever buy is Abercrombie and cell phones" --a friend

Dezbend
Premium,MVM
join:2001-04-20

Re: e-mail portability

said by roamer1 See Profile:

In the old days, the NPA-NXX (I assume you're using "COC" to refer to NPA-NXX) always identified the carrier. Nowadays, the NPA-NXX is meaningless as far as the carrier is concerned -- it will still identify the carrier if the number is NOT ported, but once it's ported, all bets are off. (In LNP, when you port a number, a database is updated to reflect the fact that you ported and the carrier to which you ported; when someone dials a ported number, the database is queried and it returns a "LRN" -- local routing number -- that is used to identify the actual carrier/switch that handles the number.)
Yes, the COC (I think it stands for central office code) is the same as NXX in NPA-NXX. I realize that determining the company by the COC is a thing of the past due to porting. I am sorry if I was unclear as I was changing back and forth in my mind between preporting days and the present.
--
If it is not recorded, it simply does not exist.

tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
·Hollis Hosting
·Verizon Online DSL
·Fairpoint Communic..

Register a domain name

Have been in the email address of the month club for a while as ISPs were sold off and finally getting DSL from Verizon I registered a domain name back in 1998. I did not want to loose the biz contacts I'd made over the years.

Registering a domain name was easy and cheap and gives me a stable email address for as long as I keep the domain active. The hosting service fee is a bargain never having to change my email address again.

If a better ISP comes to my area changeover is a piece of cake.

/tom

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

Re: e-mail portability

said by Dezbend See Profile:

It was said that switching cell phone companies was too much of a hassle because your number was held hostage. This led to wireless number portability. Will we soon see an e-mail portability law?
IMO, implementing "email address portability" would be far harder than implementing phone number portability was -- among other things, the rigid standards that exist in the PSTN world don't exist on the Internet (the IETF and so on simply don't have the "force" that the likes of Telcordia do.)

-SC (who's probably too familiar with SS7 and LNP for his own good )
--
"it seems like all you ever buy is Abercrombie and cell phones" --a friend

Rexter
YeeHaw

join:2002-11-17
cloud 9
Yea, my ISP is NetZero, but my email address is netzerouser@earthlink.com
--
When all is said, and done, there will be more said than done.

Rules_of_thumb

join:2001-08-03
Schaumburg, IL

SBC

I think by bring the price down to $14.95 SBC have intrigued a dialup user to switch to DSL.

One thing nobody mentions about cable introductory prices that they are only valid for first three or six months where as dsl prices are locked for one year and when year finishes just call in advance and extend your contract for another year for the same price. IF you forget you get charged higher but you can call back and get it down to the same rate again.

Cable companies charge you a penalty if you do not get there cable tv along with High speed internet service.

Cable companies love to increase there rates in areas where they know people do not have access to dsl or any other means of high speed internet. It is just saying that we have got you by short hair and we know you cannot do any thing about it.

2 cents.
Ender_W
Does Microsoft Mean Small And Squishy?

join:2002-09-14
Saint Louis, MO

Re: SBC

You have some strange ideas there buddy. DSL does not "lock in" anything. I have seen cable promos that are good for a year or longer and I have also seen dsl promos that are good for a few months then over. I also seem to remember that if you dont have phone with the DSL provider, you wont have DSL. That takes your oh so low dsl price from the joke that they offer to often above 60-80/month just to have internet. And as far as calling DSL providers to get lower prices... Good luck.
john262

join:2003-09-26
Elko, NV
·Wireless Beehive

Re: SBC

Yes and no. It is true that if you sign up for SBC's package the price that you are quoted is good for one year. If they were to raise prices you might have to pay more after that one year is up however, or they might change their policy and stop allowing people to renew their contracts at the cheap rate. In life very few things are certain I guess, including this. But of course your cable ISP is free to raise prices too for that matter.

But you are correct that not all DSL promotions are for one year. Here in Elko we have Frontiernet, and their promo lasts for only three months and after that you have to pay full price. But I think the reason for that is because the cable provider in this area doesn't offer broadband Internet access yet. Frontiernet is the only game in town with the possible exception of satellite, and you know how flaky and expensive satellite broadband can be.

ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI

DSL is too slow!

I'm 2.1 miles from the SBC CO and can't get DSL, but even if I could it would probably be some slow 384/384 connection. With Comcast rolling out 8000/768 service shortly, why would I want to downgrade to some skanky DSL connection?

See 8 replies to this post

Orwell1984

@fdn.com

Staying with cable

I will be staying with cable partly to not need a new phone number(VOIP) and email. But mostly because the cable infrastructure in my neighborhood is much newer and more reliable than the phone lines I no longer use.If this were to change due to an upgrade by Sprint I would switch in a heartbeat.I have heard of absolutely no plans to that effect though.:(

rrz103
RichardZ
Premium
join:2003-09-16
Canton, MI

Forbes is off

I think Forbes is wrong on this one. There is practically very little hassle involved with switching to DSL. When I had Adelphia and realized that DSL would be comparably as fast but more importantly cheaper I switched over. Verizon sent the setup package in the mail, I set it up, and when I was satisfied with the DSL speeds and connection I then called Adelphia and canceled. If people are that lazy that $15 a month difference doesn't motivate them, then maybe there's a different reason behind it all.
--
Rich Z - »www.richardz.com

ohwell

will smith

Switch gawd dammit!
Give cable companies a nudge towards better service and speed!
arnemetis

join:2004-07-28
Waltham, MA

all about the email

I agree it is an email portability hassle. My mother is a perfect example of this...when we first got comcast cable, she kept aol for almost a year because of the email, finally getting all her contacts/subscriptions/spam transfered over to comcast's email system, and then she complained a whole lot because of the web interface instead of aol's email setup. Now with verizon, she STILL keep the comcast simply because of the email that she finalluy got used to. Been almost a year of having both cable and dsl, im currently trying very diligently to get her to use yahoo/gmail/hotmail, so we can drop the $50+/mo comcast email.

See 6 replies to this post

GilbertMark
Premium
join:2001-05-02
Gilbert, AZ
·Cox HSI

Ugh.

Whoever said it was too hard to switch over from DSL to cable is a chowder head or just plain lazy.

I dumped DSL over the weekend for cable. Went to Best Buy picked up a cable modem. Hooked it up in minutes and called in my MAC address to Comcast and I was up and running all within 1 hour. No tech visits, no difficulty signing up, no other miscellaneous issues.

I don't miss DSL, SBC's service has been unusable for the past 5 months. I look forward to cancelling my contract with them next month and maybe I'll throw away my landline too.
Cyron

join:2002-09-24
Charlotte, NC

Email not only reason

I would gladly switch to DSL, but I don't have any phone service (Cell only). I can't get the great promo's and my price would end up being the same as my cable connection.

When I can get Naked DSL for less than my Cable price, I'll switch.

Rexter
YeeHaw

join:2002-11-17
cloud 9

Get off your lazy ass!

Tolerating bad service, is the same as promoting it.

Italia3
Sweet, Succulent, Satisfying
Premium
join:2005-06-14
N.W. TN

No Biggie

I am not much for switching from one ISP to another.

I hate dialup.

DSL is a little bit on the slow side for me where I live.

There is only one cable around here, so Charter it is.....however, as I mentioned in the other FIOS article, I am definitely jumping aboard the FIOS ship when it arrives in my area. They are the same damn price as cable PLUS faster!

Yep! No prob switching for me when the time comes.:)

Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
·RoadRunner Cable
·Time Warner Cable
·Time Warner VOIP

--


Too Much Trouble to Change ISPs
"It's frankly a pain in the butt to switch"
Forbes argues that in areas where SBC or Verizon have slashed DSL prices, many cable customers aren't switching because it's too much of a hassle. The article also suggests that while DSL customers are irritated price deals often target new users, it's likewise too much trouble to switch over to cable in protest. story continues..


yes there would be nothing to do for a few days all that crap is bull shit for my cable modem i only payed .99 cents
for a new from my Cable co
NO REBATE CRAP

if i got dsl

wow i may be 20$ cheaper but after pay modem fee

Federal Universal Service Fund (FUSF) cost recovery fee.

then u have to do the mail-in rebate shit

then the $200 early termination fee. if u want to go back to cable

"you will revert to the applicable term price for SBC Yahoo! DSL. $150-$200 additional charge will apply if technician installation is required or desired."

and look i can not sell the rebate

"Rebate may not be assigned, transferred or sold. "

"SBC is not responsible for late, lost, misdirected, or postage due mail or mail damaged by the U.S. Post Office. "

i think they should be responsible for late, lost, misdirected, or postage due mail or mail damaged by the U.S. Post Office.

"Acceptance of Terms of Service required. Taxes and additional fees and surcharges extra. Other restrictions, including credit restrictions, apply."

"Maximum speed achieved depends on customer location."

what if i am 50000'
from them

Laptop users and some desktop users may need to purchase an Ethernet card.

pay exter? they used to give free ones
--
You are currently using 2384 MB (100%) of your 2385 MB.---- 83734 emails

Dezbend
Premium,MVM
join:2001-04-20

1 edit

Re: --

-I choose to retract my post-

china bottleneck no

@dsl-w.verizon

comcrap blows chunks

One thing that wasn't mentioned but is noticed by me is that comcrap sucks shit when trying to access Chinese websites or use chat software.

Last week I had the pleasure of using Verizon DSL, and it did things I never imagined were possible, like it actually fucking worked! I was able to send files to contacts that I was barely or completely unable send before using comCRAP. What the hell is up with that? And as an added bonus, I can send them at 80+ K/s instead of 45, or even not at all!

Another gripe is with comcraps IP address. Whether it's the fault of the Chinese program or not, it displays to others that I live in freakin CANADA instead of the USA! Yet with Verizon it correctly displays I live in the US. The program even correctly displayed that I am at the University of Michigan when using the notebook on their wifi net with their lovely 120K/s upload speed. I don't need business contacts thinking I live anyplace less than the US of A!!

comCRAP has some bottleneck they refuse to fix or give an explanation for after I complained about it.

Goodbye comCRAP. I don't need more speed when you can't even connect me to Asia.
Forums » Too Much Trouble to Change ISPs


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