 frogli
join:2003-10-12
Yaphank, NY |  No Dial Tone
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Former SR customer
@microsoft.com
|  Re: No Dial Tone
I am switching to Vonage asap, because this is the second unexplained outage, in the past two months and they are crazy to think it's okay to do that! | |
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Sun Rocket
@microsoft.com |  Sun Rocket
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | Re: No Dial Tone Yes. Out for me pretty much all day! not good. | |
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BIGMIKE
Premium
join:2002-06-07
Westminster, CA
| said by frogli  :THIS SuCKS!!!!!!!!!!!!!!! 河馬河中霸 絕頂拯救隊�:D | |
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pcscdma
Chocobo Chocobo Random Battle
Premium
join:2004-01-14
Winterset, IA
clubs:
| evil bell conspiracy AT&T and MCI/UUNET are causing this. They control the backbone, they control the power.
Put your tin-foil hats on. This keeps you from hearing the bell propaganda about how reliable the usually 20+ year copper going to your house is.
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Posting .sig | |
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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | Re: evil bell conspiracy Hell's bells!~ LOL | |
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| NoOneButMe
join:2001-08-24
TX
 ·Verizon FIOS
2 edits | Yup thay allso are Comcast backbone thts why my connection is slow becuse thay over sold there pipe And yes My sunrocket is down i dont blame them this is allso what i see when i goto there site
We are currently experiencing service and website interruptions in some areas.
Service will be restored as soon as possible.
We apologize for this inconvenience. | |
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copperdoctor
Premium
join:2003-12-08
Palatine, IL
| said by pcscdma :AT&T and MCI/UUNET are causing this. They control the backbone, they control the power. Put your tin-foil hats on. This keeps you from hearing the bell propaganda about how reliable the usually 20+ year copper going to your house is. point? My "bell" phone works. Hasnt been out in years. Years and years.
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»kidcubfan.blogspot.com/ | |
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jlramirez
Premium
join:2004-10-01
Montgomery, IL
clubs:
| Re: evil bell conspiracy My regular phone service has gone out...... Once...but it's an outage... Phone tech moved the wrong pair in the RT and gave my line to someone else... They fixed a day later finally... oops...
Wait, twice, the other was a cable cut by an excavating crew...
Point? Nothing is foolproof.. 
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Fiber Optics is the future of high-speed internet access. Stop by the BBR Fiber Optic Forum. | |
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xdeadhead
220, 221, Whatever It Takes.
Premium
join:2000-11-08
Mechanicsburg, PA
1 edit | 20 years? more like 40. | |
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mph300
Two Thirds The Way There
join:2000-11-09
| SR better have a good explanation..... I hope SR has a valid explanation for today's 5 plus hour outage. Mine SR service came back on briefly at around 6:15 pm cst and then went back out at 6:38 pm cst!
This really is not going to be good for SR's reputation as the outages have become more frequent and lasting longer in the past several weeks.
Just my take on the situation
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It's all about the G's | |
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| NetEng_Dude
join:2004-07-17 | Re: SR better have a good explanation..... I've had about all I can stand. It's embarassing to have everyone we know always asking "what's wrong with your phone". | |
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hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs: | OUCH !! glad im on vonage.. | |
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SunRocket customer
@microsoft.com
| Bye-bye SunRocket | |
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| rabkin
join:2005-05-21
Brooklyn, NY | Re: Bye-bye SunRocket Me too. I'm going back to Vonage. I've had enough! | |
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ninjaturtle1
join:2003-10-21
Fremont, CA | Re: Bye-bye SunRocket It's sundown. | |
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digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana | Re: Bye-bye SunRocket Still VoicePulsing it around here  | |
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rhymemaze
join:2005-03-10
Upper Marlboro, MD | SR techs....? SR techs know this site....chime in at any time | |
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| L2006
join:2001-12-03
Stratford, ON
| Re: SR techs....? LOL, what will everyone switch to when Vonage goes down for a few hours?
Even the wireline Bells can't have complete 100% uptime, although they only seem to be down when someone cuts a line, yet you expect new techology, such as VOIP, to be up 100%.
There are too many points of failure to have VoIP as a primary line of communication for a home / business (cell / wireline being #1). | |
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| | Marckus0513
Just Because
join:2003-01-11
Vernon, VT
 ·Verizon Online DSL
| Re: SR techs....? said by L2006 :There are too many points of failure to have VoIP as a primary line of communication for a home / business (cell / wireline being #1). I agree, I said that in my post below | |
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Marckus0513
Just Because
join:2003-01-11
Vernon, VT
·Verizon Online DSL
| My phone works.... My POTS line works great!! I have never had any problems with my phone ever. It always works when I pick it up, and guess what...when I dial 911 they know exactly where I am calling from.  (Yes I know that E911 is coming to the VOIP world)
VOIP IMO relies on too many independent factors to be super reliable. I'm sure that SR is trying to restore service but who knows if the problem is anything in their control??
POTS works for me because I don't make 5 bazillion minutes of long distance calls each month, though I call who I want when I want. My bill averages around $28/month including all the stupid taxes, and I have Caller ID and Voicemail and a few other little features that I never use.
After my rambling though, I hope you guys that do have SR get your phones back soon. This long outage seems a bit crazy if you ask me. | |
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brooklynman4
join:2004-09-07
Brooklyn, NY | Re: My phone works.... Could they have gone out of buisness leaving customers behind??? | |
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brooklynman4
join:2004-09-07
Brooklyn, NY | Re: My phone works.... Im joking | |
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Oxygen
Times Square can't shine as bright
Premium
join:2001-12-04
Nesconset, NY | Re: My phone works.... And funny you are... | |
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hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs: | They could be upgrading there servers. OR there fiber could have been cut... I have had vonage for a year now it was only down 10 mins. at the most while they did a upgrade to voice mail.. | |
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| | | | Marckus0513
Just Because
join:2003-01-11
Vernon, VT
·Verizon Online DSL
| Re: My phone works.... said by hayabusa3303 :They could be upgrading there servers. OR there fiber could have been cut... I have had vonage for a year now it was only down 10 mins. at the most while they did a upgrade to voice mail.. Quick question...Why would they have to take the whole system down so no one has phone service to upgrade a VM server?? | |
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hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs: | Re: My phone works.... What ever they did the vm runs better. Better than the crappie bellsouth pots that is here for sure... | |
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72276539
Premium
join:2001-01-19
Atlanta, GA
| said by hayabusa3303 :They could be upgrading there servers. No telephone provider worth a damned upgrades mid-day. Its called a maintenance window, something that is dying out as old school telecom folks retire. There is a reason you don't mess with your class 5 switches and databases during the day.
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RIP Dimebag- August 20, 1966 to December 8th, 2004. | |
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| mykey2k
join:2001-11-19
Aurora, IL
| said by Marckus0513 :POTS works for me because I don't make 5 bazillion minutes of long distance calls each month, though I call who I want when I want. My bill averages around $28/month including all the stupid taxes, and I have Caller ID and Voicemail and a few other little features that I never use. Good to hear that you are only paying $28 for all your phone calls. If I was only paying $28 for land line, all inclusive, I'd still be on utility service lines. (Even though I have been "had" with Packet8's new fee, I'm still paying less, and to their credit, I've never had an outage when I used the phone.)
But, any phone call 8 miles from my Central Office is metered at 5 cents a minute. That's not exactly long distance. I got tired of $100+ phone bills from only intraLATA calling. It's not entirely SBC's fault they kept Ameritech's (and Illinois Bell's) outrageous phone fees and price structure.
-m | |
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See 12 replies to this post |
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| ccarlin
join:2000-12-28
Deerfield, IL | I just love the fact that there are always posts like this, especially today when my POTS SBC line was out for several hours. No dial tone as someone severed a cable and my whole neighborhood was out. | |
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72276539
Premium
join:2001-01-19
Atlanta, GA
| Re: My phone works.... said by ccarlin :I just love the fact that there are always posts like this, especially today when my POTS SBC line was out for several hours. No dial tone as someone severed a cable and my whole neighborhood was out. Huge differance between a severed cable and a planned upgrade.
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RIP Dimebag- August 20, 1966 to December 8th, 2004. | |
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Sun Rocket
@microsoft.com | At least you know what happened with SBC. SunRocket does not explain any of its outages. Go figure. | |
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strmchaxsr
Premium
join:2002-04-14
Dublin, OH | Mine works fine all day Im up and running in Minnesota and have noticed zero outages in all my use of it today. | |
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mph300
Two Thirds The Way There
join:2000-11-09
| Re: Mine works fine all day said by strmchaxsr :Im up and running in Minnesota and have noticed zero outages in all my use of it today. Consider yourself one of the lucky ones:D
My SR service was out almost 6 hours straight today
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bolds
@tx.charter | SR up in DFW Sunrocket service came back at approx 8.15pm CST
After being down all afternoon.
Web site down again. | |
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hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs: | Re: SR up in DFW sounds like they are doing upgrades to the system.. | |
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bolds
@tx.charter | Re: SR up in DFW Why weren't customers notified if they were only upgrading ?
The web site and the service seem to me to be 2 different things.
But they are both having problems. | |
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copperdoctor
Premium
join:2003-12-08
Palatine, IL | Hello Ma Bell? Surprised? | |
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2 cent
@calltech.com
| Heres the reason Dear SunRocket Member,
On behalf of SunRocket and all of our dedicated employees, I would like to apologize for any inconvenience that resulted from a SunRocket network disruption that occurred on Monday, July 11. The disruption was caused by recent surges in subscribers and call volumes. Unfortunately, one of the partitions in our network was unable to handle the demand, and it took several hours for our engineers to fully restore the network. While thousands of subscribers remained in service during the disruption, we failed to meet our reliability standards. Last week, we activated a new partition that doubled our capacity, but we had not begun the process of rebalancing the system load between the partitions prior to Monday's disruption. While that rebalancing is now underway, we will be activating a third partition within the next week to further augment our system capacity and improve the reliability of the SunRocket network.
We also recognize that we need to improve our ability to provide real-time status and notices during network disruptions, though our primary goal is to ensure that our network is fully operational at all times. You expect and deserve reliable phone service, and SunRocket remains committed to providing exceptional service at an exceptional value.
As an expression of our regret for any inconvenience you may have suffered, we will add 10 points into your RocketRewards account in the next few days. Thousands of SunRocket members have taken advantage of the RocketRewards Referral Program, and we greatly appreciate your contributions in spreading the word about SunRocket to friends, family, neighbors and colleagues. In the coming months, we will be expanding your opportunities for earning RocketRewards points, as well as introducing many more redemption choices. You can learn more about RocketRewards at »www.sunrocket.com/community/referrals/.
We are continuously striving to improve your service and enhance our ability to serve you better. Thank you for being a valued SunRocket member.
Sincerely,
Kevin Bennis
Chief Executive Officer | |
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Sun Rocket No More
@microsoft.com | Re: Heres the reason | |
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FromVonage2SR
| Re: Heres the reason To all those souls who decided to switch to Vonage from SR I have something to say:
SR strives to provide service at a very reasonable cost and I sincerely find the service to be pretty acceptable and good. Yes, agreed there has been a severe outage and yes a very detailed explanation was provided along with few credit points. I have been with Vonage for 2 years, prior to to SR - They had quite a few outages, very little to none explanations given, no credits given and more critically - their 911 service REPEATEDLY failed to connection to correct dispatcher
And - don*t we all have outages and strive to minimize them, going forward? From the nature of comments all I see that just because USD199.00 p.a. was provided by you, you think that you need a rectification, an explanation, a credit and everything as of yesterday ... well, then - go ahead and join Vonage/Pon-age/whatever -- you will realize that tele-com. industry is quite like your wife and your family - where there are outages and you just need to sit tight and tolerate it, with companies like SR at least STRIVING to give you the best at a most reasonable time-frame. | |
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jpm414
@comcast.net | stop your bashing From my experience SunRocket is an excellent company with a great service. Unfortunately they are forced to rely on the huge corporations such as Comcast which control the lines they operate on. Blame Comcast, not SunRocket. | |
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Moment of Truth
@microsoft.com | Re: stop your bashing
Former SunRocket customer == Current Vonage customer. | |
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SunRocket Outage
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