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Premium
join:2004-10-16
Tulsa, OK | About Com"crap" Is it me or do they hate to train employees at Comcast? I was with them in DC, the packet loss was so bad I had to move up to DSL. | |
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lkjasglkj
@24.127.x.x | Re: About Com"crap" I'm going to get rid of Comcrap ASAP | |
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| | chesney09
Premium
join:2004-07-26
Redford, MI
clubs:
| Re: About Com"crap" The complaint is a valid and legit complaint. First, It isn't my problem that they are having "System Trouble" and it prohibits me cancelling my service. If they are having THAT kind of trouble, they have more issues than ANY of us are aware of. A billing system should have enough redundency to really not have any noticeable down time.
Second, has ANYONE ever noticed a billing issue that benefited the customer? Like being under charged? Or given free service due to "system Trouble"? I can think of a VERY select few over the years. And I have worked in Broadband and Telecom for the better part of 10 years.. From Network operations to Consulting and Auditing billing.
Telecom is TERRIBLE when it come to erroneous billing that benefits the carrier. | |
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| | | claco
join:2002-09-29
Tallmadge, OH
 ·AT&T DSL Service
edit:
July 8th, @06:13PM
| Re: About Com"crap" said by chesney09  :Second, has ANYONE ever noticed a billing issue that benefited the customer? Like being under charged? Or given free service due to "system Trouble"? Yeah, I'm one of them. I haven't paid for DSL service since last November when I renewed due do a problem that no one can find in the billing system. (Actually, I did overpay my bill a few times, but whats the point if it just offsets the next wrong bill?). Its been escalated to all the right people and departments without luck. After about 6 months, I was told not to bother calling any more; just enjoy it till it's fixed.
Of course there is the flip side. It took me two years and a letter froma lawyer to ditch an unlimited hour ISDN account from WorldCrapMCI that they started billing hourly on for no reason during their merger. Every month for a year we called in to get the bill corrected, and every month it came wrong again. We closed the acount paid in full, but they thought I still owned them the hourly rates. No wonder they went under. | |
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Zeb
Premium
join:2000-07-10
Lewisville, TX | When I ordered Flashcom DSL years ago, I was never charged for installation or the modem. I was charged for one month out of maybe six, before they went (bankrupt?) | |
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a
@utexas.edu
| you expect the general public to actually read, comprehend & understand what they read, especially when it comes to computer's & the Internet, come on man, you know better than that, it's easier to call & complain or drive the highway's & let road rage take care of it. they're still trying to figure out what's more important, concentrating on the cell phone or driving the vehicle... | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| said by Maarvin :Had the person who made that claim taken a few minutes to check on the Vonage web site, he would have found that Vonage was temporarily having difficulty with their systems at that time. It was clearly, announced that changes to your account were not possible at that time and the engineers were presently working on the problem. This complaint was made by someone who simply didn't have the sense to go to the source and read! I don't follow your logic. Vonage has no provision to cancel service via their site - you need to call in. What sense does it make to go poking around Vonage's site if the person's intent is to cancel service? | |
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a
@utexas.edu
thumbs down from:
Andrew J
| it's not the employee's fault, they simply need a better class of customer. | |
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packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs: | bullsh#$ sounds like the time cablevison aka optimum online charge me 50 dollars for a tech to come out and fix their outside wiring. | |
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motoracer
join:2003-09-15
Valencia, CA | Re: bullsh#$ I'm getting rid of Com"CRAP" asap!:D | |
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ropeguru
Premium
join:2001-01-25
Hollywood, FL
clubs:
| Re: bullsh#$ said by motoracer :I'm getting rid of Com"CRAP" asap!:D Sir, that will be a $1.99 penalty for cancelling your service... 
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FWD#: 223611 | |
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LeftOfSanity
@208.17.x.x | Re: bullsh#$ No, unlike DSL there is no contract. So you can cancel anytime and not get charged unlike DSL. | |
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Toadman
How do you like these Apples
join:2001-11-28
Medina, OH | Stop payment Boy that Vonage one is a hard issue.
Call your credit card company or bank and let them know to no longer accept charges from Vonage. Tell them if they do, you don't plan on paying. Keep their name and ID. | |
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blundersthatcost
| Tell them to go to hell This should be a "ONE STRIKE" policy.. if its not corrected IMMEDIATELY, and never to happen again-- I'd say they lost a cusotmer for LIFE!!! They shouldn't even be able to give the service away to you for FREE!! After that! | |
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courtjester5
join:2002-06-17
Clementon, NJ
| Re: Tell them to go to hell Yes I know about that 99 cent crap on the comcast bill if you pay by check on the phone last month i paid online and there was no charge, bull if you ask me.. always out to make a buck.. literally  | |
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| | hottboiinnc
ME
join:2003-10-15
Toledo, OH
 ·buckeye cable
| Re: Tell them to go to hell with my cell i get charged $3 extra to pay in person $2 to pay on the phone via the automated system and $5 to pay by a Rep on the phone. a credit of $10 if i do auto billing but they charge the card or the checking account 7days before it due then.
Payment/billing systems are setup to always make a buck if they can. | |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| said by courtjester5 :Yes I know about that 99 cent crap on the comcast bill if you pay by check on the phone last month i paid online and there was no charge, bull if you ask me.. always out to make a buck.. literally Actually in Southern Cali they are charged $1.99 if they pay by agent on phone which is why we inform customers that there will be a $1.99 charge if they pay by phone and it's free if they pay by the automated phone system. | |
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bozothedog
join:2001-05-02
Birmingham, AL
| No worse than Charter. I suffered with Charter Cable for 1 year. I could count on internet outages at least twice a week. Every time I called customer support I had to go through the same BS (unplug your modem, please go to 192.168.10.0 etc.) when every time it was a problem at the cable head end. It's tedious to do this all the time, when seemingly it would blink to life after 3 or 4 hours.
Did I mention that Video on Demand worked about 30% of the time for the entire year? I made 4 (all day) appointments that they would never show up for...each time I got a cursory call asking if it was working now. (I guess they hit the reset button or something). I never saw a human being.
Finally after a solid week of internet "service" being up only 2 days out of 7, I call (as their customer service people instructed) for a bill adjustment. They won't adjust me except for the times I called to complain, which was twice that week. I get a $5 credit...bastards.
So I call to cancel my service. I hit "5" for the cancel center and get a voice message of a 7 minute wait. Then after waiting, I get rolled to customer service, who can't help me cancel, so they put me on hold and I get sent to billing, who also can't do cancellations. Then I get tossed back in the cancel center queue and another 7 minute wait. I hang up.
The next day, I tell them I want to cancel everything (after a 15 minute wait.) They can't do that since I have a digital cable box. It will be a $38 trip fee to pick the stinking thing up, besides its late in the day so they'd have to schedule it later. So I cancel all the services I can (cable modem, downgrade my service package etc.) and ask where their office is. I go down the next morning and turn in their box and schedule a disconnect at the next available time...in 2 days. It turns out I owe them .56 cents.
In the meantime, I get a $40 bill (billed from when I downgraded and couldn't disconnect). I'm just holding onto that.
I signed up for Earthlink DSL and now watch satellite TV. I did a DSL self-install and put in my own dish. I haven't had a single outage and I love satellite. | |
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clickwir
join:2001-06-21
Dickson City, PA
 ·Vonage
| "not taking cancellations" That's just a way for low end management to help the average and make it look like they are doing a better job to upper management.
I witnessed this in a call center that took and canceled accounts. Their rate of cancelations for the month had a high average to it. So the last 2 days of the month they didn't accept any cancelations. 0 cancelations for 48's was a big drop in their rate of cancels.
Yes there were plenty of lies going around as to why they couldn't. Oh and there were tons of angry customers. | |
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red230
join:2003-11-07
Monterey, CA
clubs:
edit:
July 8th, @07:03PM
| I had nothing but trouble with Pac Bell I tried unsuccessfully to get Pac Bell to install DSL at my apartment for an entire year. They sent someone to install it and I took a day off from work to wait for them. The guy never showed up. I called them and argued with their customer service because the tech that they sent out claimed that he installed the equipment and I would be receiving a bill in the mail.
I called their support several times telling them that it was never installed. It took 3 months and countless hours in the hell that is their automated phone system to clear up this mess (including them threatening to sell by debt to a collection agency since I refused to pay for something that was never installed).
The worse part came when I was moving out of the apartment. I asked if I could move my number to my new address. The customer support person said it wouldn't be possible. I said that was fine and asked her to cancel the number. She told me she was unable to do that either. I asked to talk to her supervisor and she said the same thing. Apparently there was a unresolved trouble ticket (my problem with DSL) that kept them from turning off the phone. I asked the obvious question. "Does this mean that I'm going to have to keep paying for a line that is impossible to cancel until the day I die?" The answer was yes.
So here I was, about to move out of my apartment and AT&T was telling me that I was going to have to pay for a service at an apartment that I was moving out of. It took me over 10 hours (mostly on hold) to get in touch with someone that could fix this for me. Needless to say I will never use Pac Bell ever again.
On a side note I was at a friends house when he was having his DSL installed by another Pac Bell tech. The tech said that my friend had to buy a $60 NIC in order for the DSL modem to connect to the computer. I asked him what was wrong with the NIC card that was already in the PC. His answer was that "all NIC cards were proprietary and only the $60 model would communicate with the modem."
Edit: for some reason I said it was AT&T, in reality it Pacific Bell. It's been a long week. | |
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| jp10558
Premium
join:2005-06-24
Willseyville, NY
| Re: I had nothing but trouble with Pac Bell That's all right, I used to work for one of those phone companies that was ld, and started offering local service. If you tried to cancel, it would take up to 60 days, and you were expected to pay for that time after you called till whoever it was got around to pulling the plug.
Then, we'd randomly set people up for LD at $5 a month after the recieved *one* collect call through us (cause, by calling the right 1-800 # you can choose your collect call agency) but for some reason the auto customer data was always one customer behind, so we'd be billing to someone who didn't live there, or billing to the wrong address. Which we'd eventually send $60 or so to a collection agency. Oh, and the LD was never really hooked up - your calls didn't go through us, we just billed a service charge. And, no one could actually credit that to your account or anything who was on the phones.
Oh, and if you didn't pay, we'd shut off service after awhile. That's normal, but if you'd pay, we'd sit around for 24-72 hrs for the payment to show up in the system, and then another 24-72 hrs for the guys to actually turn back on the phone. This is even if you used a CC and we got an approval code - we would wait till our system got around to adding it.
And, if it didn't work - it seemed to forget to actually restore service quite often - we'd have to resubmit it, and you got to wait another 24-72 hrs to see if it worked this time. Repeat until it decided to work, or you cancelled!
Oh, yeah, and to cancel - guess what, you had to get your other phone company to call our phone company and convince us to actually release the line - we wouldn't do so on a customers say so - even if they were moving out!
I'll bet you can guess what company this was!
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Opera 8.01(Build 7642); Windows XP Pro SP2;Athlon 64 3400+; 1GB PC3200 DDR; 1M/128k DSL; NOD32(Version 2.5.25); Sygate Pro 5.5(Build 2637);Proxomitron 4.5j Grypen 7/03/05(Opera mod),GPG ID:0x0A1C6EE3 | |
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Strange Tales of Bad Customer Support
