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story category Massive Comcast Outage
DNS Snafu irks customers
(old news - 09:56AM Friday Apr 08 2005)
tags: cable · trouble
Users in our Comcast forum offer up temporary workarounds for what was a fairly major Comcast outage that hit the company's system yesterday. Apparently several DNS issues are starting to be resolved, and users are coming back on-line. "It's sad that I get more useful info from these boards than from the people they are paying to do a job," one Comcast user complains.

Related:
  1. Charter Misses Loan Interest Payment
  2. Charter To File For Bankruptcy Protection
  3. Time Warner Cable DNS Under DDoS Attack
  4. Charter Posts Wider Quarterly Loss
  5. Charter Files Chapter 11 Bankruptcy
  6. Earthlink Struggles With Earth Day Outage
  7. Charter Lenders Balking At Restructuring Plan
  8. Charter Faces Lawsuits On All Sides
Forums » Massive Comcast Outage
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shimonmor

join:2000-12-30
Sedro Woolley, WA

Thanks BBR

As soon as I got home and noticed that I was barely able to load any pages...I came to BBR and found the suggestion to use a different DNS. Changed my settings and I was off and running. Why bother with Comcast? They haven't a clue.

wings10
I Am Legend
Premium
join:2004-06-09
South Elgin, IL
·Dish Network
·AT&T DSL Service
·Comcast

Re: Thanks BBR

"It's sad that I get more useful info from these boards than from the people they are paid to do a job," one Comcast user complains.

I agree. Thanks to BBR. Man I can't wait for DSL to come to my area. Bye Bye Comcrap!

ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI

Re: Thanks BBR

Check out the Clown Forum before you leap.

»dns issues tonight in Chicago?
youngo

join:2001-07-03

Re: Thanks BBR

anyone using voip on comcast?

RLF



Re: Thanks BBR

Yes, I'm using VOIP over my comcast cable connection. While I couldn't reach any web sites or send and receive email my telephone (VOIP) service was working very nicely. I know because I was concerned about it and kept checking by calling myself from my cell phone.
rsantwire

join:2001-11-28
Redmond, WA

If you are going to switch from Cable to DSL don't switch to one of the ILEC based services. There you get oversubscribed services, uneducated support and moderate service at best. Spend some time reviewing some good ISP's (ISOMEDIA, Speakeasy, etc...) and do yourself justice and pay a little bit more for good services. The Cable providers (Adelphia, Comcast, Charter, Road Runner/Time Warner, etc...) and the ILEC's (SBC, Bell South, Verizon, Qwest, Centurytel, Frontier, etc...) don't have the personnel; oversubscribe their network and hire and fire as their stock goes. Pay a bit more for good service or deal with the poor service level you will always experience from the corporate provider.

It's like complaining that your Folgers doesn't taste quite as good as your Starbucks coffee. It won't (for the majority of us anyways ) and will always leave you unsatisfied. So if you have options search them out and make the changes. Otherwise deal with the cruddy service and don't complain...because you have a choice.

P.S.---If you are a business and you are looking to go with a Comcast or another Cable provider for services, run like mad as this is low quality and residential class service at best. If your provider doesn't offer a business class of service with SLAs (service level agreements), you are receiving residential service disguised as business. What that means is you need to your due diligence and not just sign up for the cheapest service out there!!! You get what you pay for and if you want good service you won't get it from Comcast, the cable providers or the ILECs.

anon3

@rr.com

Re: Thanks BBR

Very uneducated statements....and TOTALLY WRONG!
What you fail to mention, is that the companies that you quote as better service providers, simply resale the services provided by others! Isomedia, Speakeasy, and others, have no backbone , and are reselling Verizon, Time Warner, Comcast, Bell South, Etc., and branding it with their own name.
It's like saying you will not buy foreign oil, then driving to your local gas station and filling up!
Where did you think it came from?
Very ignorant Ravings!

tapeloop
1959. I try to kick the ball. I miss.
Premium
join:2004-06-27
Airstrip One

"Mr. Pot? There's a Mr. Kettle on line 2..."

Very uneducated statements....and TOTALLY WRONG!
What you fail to mention, is that the companies that you quote as better service providers, simply resale the services provided by others! Isomedia, Speakeasy, and others, have no backbone , and are reselling Verizon, Time Warner, Comcast, Bell South, Etc., and branding it with their own name.
It's like saying you will not buy foreign oil, then driving to your local gas station and filling up!
Where did you think it came from?
Very ignorant Ravings!
Um...correct me if I'm wrong, but Speakeasy uses the DSL lines provided by Covad, not Verizon. Verizon provides the copper. And regardless, they (i.e. SpE) are providing the service (Internet Service Provider, remember?) and not getting them from anyone else. No reselling involved.

And he was comparing them to cable Cos. anyway.

It would seem to me that "Ignorant Ravings" are never a good counter to anything. I'm just saying.
thataboi

join:2004-03-09
Eugene, OR

said by rsantwire See Profile:

If you are going to switch from Cable to DSL don't switch to one of the ILEC based services. There you get oversubscribed services, uneducated support and moderate service at best. Spend some time reviewing some good ISP's (ISOMEDIA, Speakeasy, etc...) and do yourself justice and pay a little bit more for good services. The Cable providers (Adelphia, Comcast, Charter, Road Runner/Time Warner, etc...) and the ILEC's (SBC, Bell South, Verizon, Qwest, Centurytel, Frontier, etc...)
Narrow it down that much and there isn't much left. Unless of course you want to go with small ISP's that sell 256/256 for ungodly prices that buy their bandwdith from those ILEC companies in the first place.
Trininox

join:2001-01-17
Fort Wayne, IN

Replacement DNS
69.245.185.182 (j2plastics.com)
I started using my own DNS servers long time ago...
It was funny when i was browsing the web and my brother was askin "whats wrong with the internet?" i told him nothing... I now i have all my computer at home setup to use my own DNS as well as alot of other peoples..

Its very reliable, welcome to join the club!

Im workin on setting up another location too

fredfordbedford

@speakeasy.n

IT 101

I just think that it should be noted that the solution to comcasts problems is to add an outside dns server (like 4.2.2.1) to their DHCP scopes and renew the leases so folks don't have to change it manually own. This is an IT 101 workaround. It's their inability to have a workaround in place that shows that they are staffed with a very unprofessonal and poorly trained people. My guess is that they have cable techs working on this problem and not networking professionals, and that is unsatisfactory.

This is no longer an opinion: Comcast is not prepared to service the network infrastructure that they have.
swiftymc

join:2004-02-15
Mansfield Center, CT

its a joke

a friend of mine in michigan was part of this outage and he said the 1-800 # was acutally a busy signal
its ridiculous when someone becomes more accustom to outages then uptime
navalpatel

join:2003-07-28
Lubbock, TX

Re: its a joke

I wasn't a part of the outage and haven't had an outage in a long time. Comcast does a great job of keeping thier network up. Incidents like yesterdays do happen and they are unfortunate, but remember that its up the rest of the time...

A praise for Comcast - who could've imagined it?

On that note - they charge too much. Bleh.
Matsayz
Premium
join:2005-02-08
Tucson, AZ

Re: its a joke

dont praise them, they dont deserve it! its things like this that make me want to get my own t3 line plugged directly into my computer so i dont have to fuss with Comcrap. just wish i had the money, wait i pay just as much to comcast for the equivlent of a dial-up connection.....i will say i've found a few good techs that i always go back to when i have problems. but listen, i live in michigan and they are the only HSI that i can get, the DSL CO is toooo far away and theres no other cable providers. comcast bought mediaOne years back and then they up'd the price! does anyone yet still know what happened yesterday? i dont even think the techs know! 40bucks for tv/net each......and they cant even keep me online for 24hours straight.

TraumaJunkie
Premium
join:2004-03-05
Knoxville, TN

Re: its a joke

said by Matsayz See Profile:

dont praise them, they dont deserve it! its things like this that make me want to get my own t3 line plugged directly into my computer so i dont have to fuss with Comcrap. just wish i had the money, wait i pay just as much to comcast for the equivlent of a dial-up connection.....i will say i've found a few good techs that i always go back to when i have problems. but listen, i live in michigan and they are the only HSI that i can get, the DSL CO is toooo far away and theres no other cable providers. comcast bought mediaOne years back and then they up'd the price! does anyone yet still know what happened yesterday? i dont even think the techs know! 40bucks for tv/net each......and they cant even keep me online for 24hours straight.
Why don't you? If it makes more sense and economical value to you then go for it.
--
I'm not really sure what I am doing, but I'm doing it anyway!
netmasta

join:2004-06-06
Randolph, MA
I'm in S. Shore MA and I didn't have any problems either. I have had slow access to some sites including Yahoo! though.

ericwisnie



if you are paying over 60 dollars for comcast internet and basic cable, you should call comcast immediately!! ask to talk to their retention department and tell them that you will switch to another service (sbc, directv, etc.) if they do not lower your price. This always works for me and its worth it to give it a try.

scaredpoet

join:2001-03-26
Monmouth Junction, NJ

Could be worse! When we first called tech support here, the exchange was so moronic it would have been hilarious if it weren't true:

Me: "Hi. We're having trouble with our internet connection. It looks like some sites aren't reachable, and we can't seem to ping the DNS server."

Tech: "Okay, sir. that sounds more like a Microsoft Internet Explorer problem. If you like, I can give you the number to Microsoft tech support and you can contact them."

Me: "Uhh, no, see, for starters, I don't use Microsoft Internet Explorer. I'm using Firefox. And besides, if it was an IE problem, I'd still be able to reach your DNS server."

Tech: "Sir? This is a Microsoft problem, okay? You need to contact Microsoft tech support..."

Me: *shoot self*

jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC

Re: its a joke

Typical Help Desk response from any larger ISP. Unless you somehow manage to BS your way past the entry level moronic script readers, you never get any real help. All they know how to do is read the script and point fingers at you or your computer.

Such tech support is exactly why this forum and some smaller ones like it are such a success, and get all the support they do.
--
Best of luck

"Do, or Do not, there is no try!" Yoda


Fatal Vector

@aol.com

Re: its a joke


Actually, what little problems I've had with my SBC DSL was handled very competently and in short order when I called. They knew what they were doing, except for one woman I got in india since it was after 5 PM local.

Sarah
Premium,ExMod 2002-05
join:2001-01-09
Cambridge, MA
clubs:

My favorite was when I e-mailed and asked them if usenet access was broken, and they wrote back and said I should contact usenet.com and ask them directly, because it was not a Comcast problem.
--
The devil makes work for idle hands, but Stanford makes work for idle CPUs!
swiftymc

join:2004-02-15
Mansfield Center, CT

said by scaredpoet See Profile:

Could be worse! When we first called tech support here, the exchange was so moronic it would have been hilarious if it weren't true:

Me: "Hi. We're having trouble with our internet connection. It looks like some sites aren't reachable, and we can't seem to ping the DNS server."

Tech: "Okay, sir. that sounds more like a Microsoft Internet Explorer problem. If you like, I can give you the number to Microsoft tech support and you can contact them."

Me: "Uhh, no, see, for starters, I don't use Microsoft Internet Explorer. I'm using Firefox. And besides, if it was an IE problem, I'd still be able to reach your DNS server."

Tech: "Sir? This is a Microsoft problem, okay? You need to contact Microsoft tech support..."

Me: *shoot self*
Thats a common ISP response unfortinately
One of these days I acutally will fly to lithuainia or where ever they keep these people now adays and kill them all

Fatal Vector

@aol.com


You are surprised? Comcast makes you wait 3 days or more around here for an appointment for a "Tech" to repair even the simplest cable problems. They dont care about you, regardless of what you say. Their "customer service" reps will simply sit and give you the chewing cud routine while they spout the corporate line. They are the only game in town, period and untill the government is forced to change it, they will remain so. The key, as allways is direct competition by a competitor installing their own infrastructure, such as Verizon.

jrzygent



Re: its a joke

Comcast has an excellent service record here in Central NJ as it pertains to house calls. Sometimes if there is a problem in the morning they have had a truck here that day. Other times service is either next day or no more than a 2 day wait. Plus they schedule within two hour increments as I assume they do nationally? So you don't have to hang out all day wondering when they will be there.
As for phone support...it was better when @home ran the service as they did allow access to tier two techs quite easily.And those techs stayed with the problem till fixed. That ended once Comcast bought them...
BBR undeniably is the champion for support when used in it's literal meaning.

nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA

There's Something New...

Comcast? Screwing up DNS again? Say it isn't so...

-tom
Ga Dawg

join:2003-09-11
Marietta, GA

Re: There's Something New...

That's why I run my own DNS server. I had no idea that there was a problem until I saw the discussion about it here at BBR.

sweintz
Premium
join:2002-03-01
Hamden, CT

Re: There's Something New...

said by Ga Dawg See Profile:

That's why I run my own DNS server. I had no idea that there was a problem until I saw the discussion about it here at BBR.
Yeah. Me too. Given how easy it is to do, I don't understand why more folks don't.

Then again, I bet if enough did it, we'd start seeing port 53 blocked...
Ga Dawg

join:2003-09-11
Marietta, GA

Re: There's Something New...

said by sweintz See Profile:

said by Ga Dawg See Profile:

That's why I run my own DNS server. I had no idea that there was a problem until I saw the discussion about it here at BBR.
Yeah. Me too. Given how easy it is to do, I don't understand why more folks don't.

Then again, I bet if enough did it, we'd start seeing port 53 blocked...
Running your own DNS reduces network traffic to their DNS servers. I think they'd be all for it.

nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy

said by sweintz See Profile:

said by Ga Dawg See Profile:

That's why I run my own DNS server. I had no idea that there was a problem until I saw the discussion about it here at BBR.
Yeah. Me too. Given how easy it is to do, I don't understand why more folks don't.

Then again, I bet if enough did it, we'd start seeing port 53 blocked...
That depends on how you configure your DNS. So long as people aren't trying to act as DNS providers for hosts outside their LAN, you're not really going to be able to tell that someone is even running a DNS server. The real tell-tale sign would be reduced numbers of DNS queries to the ISPs own DNS servers.

-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased)

David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:

Re: There's Something New...

Stuuuupid question?

How does one go about setting up your own DNS server?

If it is not that difficult... well you know what I am thinking..

nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy

Re: There's Something New...

said by David See Profile:

Stuuuupid question?

How does one go about setting up your own DNS server?

If it is not that difficult... well you know what I am thinking..
Always just used BIND. Only had to deal with Windows 2003's DNS server for zone edits.

-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased)

David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:

Re: There's Something New...

BIND?

Cause what I am thinking is if it is that easy why not set one up as a backup for like the SBC customers having DNS issues?

After all it would not be that hard, I probably would need a static account wouldn't I ?

nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy

Re: There's Something New...

said by David See Profile:

BIND?

Cause what I am thinking is if it is that easy why not set one up as a backup for like the SBC customers having DNS issues?

After all it would not be that hard, I probably would need a static account wouldn't I ?
You'd only need an exterior static IP if you were providing DNS services. If you're only using it to service your LAN, then you really only need the interior IP to be static. Besides, if it's only servicing your LAN, then you needn't worry about bumping into any annoying ToS restrictions.

-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased)

David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:

1 edit

Re: There's Something New...

Well, thanks for the info... It was the thought that counts.. I figured if it was simple enough to implement my DSL could serve as a crutch till the other is repaired.

sweintz
Premium
join:2002-03-01
Hamden, CT


1 edit
said by nixen See Profile:

That depends on how you configure your DNS. So long as people aren't trying to act as DNS providers for hosts outside their LAN, you're not really going to be able to tell that someone is even running a DNS server. The real tell-tale sign would be reduced numbers of DNS queries to the ISPs own DNS servers.

-tom
Easy enough to spot who is running their own dns server - just look for a lot of outbound udp packets to various hosts (esp the root servers!) on port 53.

THAT is a very telltale sign.
damox
Premium
join:2002-01-07
Olympia, WA
·Comcast Formerly ..

Yep same here! But for some reason last night when I saw the thread about people having DNS problems, that never occurred to me. I have the Comcast DNS servers plugged in as my primary forwarders, so that tells me my server is working correctly, because it was obviously bypassing the comcast servers.
--
DAMOX Proud to be a member of Team Discovery

Nsane_iceman
Workaholic
Premium
join:2001-02-26
Bedford, TX
clubs:

For me...

Not only was the DNS down but I couldn't get the DHCP to give my friend an IP.

Booo!

scaredpoet

join:2001-03-26
Monmouth Junction, NJ

Re: For me...

Yeah, it would appear that Comcast decided in some areas that if DNS isn't working, then they should "fix" the problem by shutting down DHCP too, so even those of us who know how to bypass the DNS issue can't get an IP address if we do anything that requires releasing/renewing the IP.

I learned this the hard way when i tried to switch my router back to automatically obtaining DNS from comcast, just to see if it would work. The router reset, and couldn't renew its IP lease, so now my connection at home is down for the count.

I should've just let well enough alone.
stridr69

join:2003-05-19
San Luis Obispo, CA

Re: For me...

scaredpoet, I've done the same thing. Makes you feel like a REAL idiot-eh?
I.E. "If it works, don't f@#$ with it..."
Man, I can relate!
bradleym

join:2002-08-05
Dunfermline, IL


1 edit

This sounds strangely familiar...

We've been having this problem for weeks with Mediacom:

»[IA] DNS Issues

Mediacom's DNS problems have been resolved, so now it's your turn.

Morac

join:2001-08-30
Riverside, NJ
·Comcast

Not just DNS issues.

In my area there were not only DNS issues, but apparently one of the main routers that people in my area pass through to get to the internet had problems staying up.

Comcast's phone lines were completely overloaded. I called and got my local call center, but when I chose the "Internet" option I got nothing but continuous static spewing out of my phone which was so bad that I hung up. Strangely enough I was able to get "TV" support on the line and the person that answered was able to check to see that there was an outage problem.
--

The Comcast Disney Avatar has been retired.

Sarah
Premium,ExMod 2002-05
join:2001-01-09
Cambridge, MA
clubs:

PITA for sure...

I couldn't resolve a lot of sites and couldn't get my e-mail, either. Finally managed to get onto BBR -> Comcast forum -> first post in first thread in the forum had a fix that got me going in about 30 seconds Thanks!

I'd thought about calling tech support but... er... no.
--
The devil makes work for idle hands, but Stanford makes work for idle CPUs!

mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
·Comcast
·Optimum Online

Re: PITA for sure...

said by Sarah See Profile:

first post in first thread in the forum had a fix that got me going in about 30 seconds Thanks!
You're welcome!
--
Comcast BBQ
cbrain

join:2000-05-21
Silver Spring, MD

Comcast outsourcing plan?

As more and more Comcast users find alternative tech support and discover DNS can be an always on service, Comcast will be able to reduce staff and remove DNS servers.

Think of the savings!
BosstonesOwn

join:2002-12-15
Everett, MA
clubs:
·Comcast
·Comcast Formerly ..

Re: Comcast outsourcing plan?

said by cbrain See Profile:

As more and more Comcast users find alternative tech support and discover DNS can be an always on service, Comcast will be able to reduce staff and remove DNS servers.

Think of the savings!
Yeah, you will then promptly be charged another 4.95 a month so you can run that dns server for yourself. Imagine the cost savings and profit for them !!!
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"

hurl8
Premium
join:2003-01-21
Ontario, CA

Comcast cant solve their own problem

"It's sad that I get more useful info from these boards than from the people they are paying to do a job," Thats because dslreports is the best. I get better help here then my own provider.

LeftOfSanity

@208.17.x.x

Here's a Big

WWWWWWWAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHH!

B*tch B*tch B*tch.....get a life.

Save yer breath..I know the comebacks..I pay X amount of dollars...I expect perfection, casue I can't have it in my own life....Blah, Blah, Blah....

Oh yea..it's over priced too....Wahhh...so is water.

See 6 replies to this post

Plasticman
Will Work For Bandwidth
Premium
join:2002-09-06
Harrisville, RI
clubs:
·Cox HSI

No Auto Notice

You mean that Comcast was so cheap and lazy that they could not put on an automated message that said they screwed up and cause of that you can access the internet..... How sad

Plasticman

oh2nap



Re: No Auto Notice

The last time we had an outage here, we got a letter of apology that included a coupon for 3 free Movies on Demand as compensation for downtime. However, you have to rent the decoder for the movies on demand - which I refuse to do.

I wonder how many "free" movies they'll send our way this time?

Phoenix__1

join:2003-07-17
Holyoke, MA

Anyone but Comcast

There's a lot more to it then just their hidden caps. Talking to support is like pulling teeth. Their network is not secure & should you have need to contact their abuse department, you'll be lucky to hear back from them 6 month too one year latter. If their network ever goes down in your area, expect it to be YOUR FAULT. Even if they know it's a problem on their end, it is still your fault. Expect to be double billed... Even if you own your own modem, they like to charge you for having one. If you do not want cable TV or Cable phone, you Internet bill will be 60.95 (or at least it is here). If you do get one of their other services, it will do down 15.00. Which they still make up for with your other services.

Comcast: Your Internet belongs to us!

I moved to DSL and have never been happier!
--
Want to know how to get a free mini mac? Send me a pm.

J D McDorce
Premium
join:2001-12-29
Westland, MI

Mainstream Media?

Is there any indication that the mainstream media picked up on this? Just curious.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:

Re: Mainstream Media?

Jim Hu, CNET covered it yesterday:

DNS issue hobbles Comcast
April 8
vic102482
Premium
join:2002-04-30
Upper Marlboro, MD

Comcast has ALWAYS had DNS problems

When I had them "shudder" I switched the DNS to verizons when we started having trouble. Comcasts DNS servers have always been crappy. I dont know what the problem is, theyve always been slow and sometimes returned incorrect responses (nslookup would have to be run multiple times to get a correct query).

They are probaly using windows or something like that for their DNS.
--
I tie a rope around my penis and jump from a tree, don't you wanna grow up to be just like me!!!!
Chodite

join:2003-08-21

Wah wah wah, I can't stop crying

I've had Comcast HSI for 8 years now and this is the first outage I've had in the past 2-3 years. They haven't raised their HSI rates in 5 years. I'm more than happy with my service. Stop crying.

See 7 replies to this post

midranger4
Stupid Is No longer in Vogue
Premium
join:2002-01-18
Levittown, PA

Numerous issues

The issue was not exclusively DNS in select areas.

While I could pull an IP it made no matter which DNS servers I utilized (and I have a boatload of backup DNS servers that I have used in the past).

Watching pingplotter was eerily similar to watching a lava light when it's fully warmed up. Routes were changing constantly on almost every major site I tested.

It appeared to me that a routing issue was also part of the problem.

Maybe the brain trust at Comcast didn't realize they had a massive DNS issue immediately and starting putzing with routing tables despite the fact their was no immediate evidence of a level3 outage or disruption of any kind on the internet backbone.

I saw what appeared to be rather clear evidence that my packets were being discarded/dropped/nuked/ignored/laughed at/etc at the point they were attempting to exit the comcast network an onto level3 routers.

My guess, and this is strictly a guess is that multiple support groups within comcast were making changes trying to address the outage and wound up stepping on each other in the process.

We can keep guessing too because Comcast is infamous for NOT communicating to it's customers when problems of this type are encountered.

Nobody expects perfection but I personally expect ISP's to disclose what is a known issue when one is present rather than reading the moronic scripts that advise us all to empty our internet cache and power cycle our modems.

Personally I prefer pissing into the wind.
--
When your freedoms erode to the point of outrage look to a mirror to find the reason why.

FTCXtreme

join:2005-03-14
New Braintree, MA

WAAA cry about!

You guys are big babies, pampered Broadband babies, BIG DEAL. God forbid its goes out, Im on 26.1-33.1(on a really good day) Stop crying about it, Atleast you get 3.0/368. It goes out one night OH NO THE WORLD IS COMING TO AN END. This is why I hate broadband users, they're pampered, and cry about everything, I hope when I eventually get broadband I do not become this way. When you think about how bad comcast is and other ISPs, think of those of us on the old 56k modem, who would gladly take your connection. My connection kicks out every 3-5 hours. Get a grip, Atleast you have a connection that can download stuff at a reasonable speed.

skelet0r
Premium
join:2004-04-26
Florence, AL

Re: WAAA cry about!

sounds like you are the one crying about it.
Ahrenl

join:2004-10-26
North Andover, MA
Why don't you have broadband? Because they haven't hooked up your house, or because they charge too much?

[slaps self for responding to troll]

FTCXtreme

join:2005-03-14
New Braintree, MA
No broadband in my area. Remember Dont feed the troll.

bluelightphase

@comcast.net

Re: WAAA cry about!

How about getting ISDN?

I used that for a long while since I had the same connections as you, and there was no high speed in my area for the longest time.

128k is SO much better than 26.4. It's at least usable.

GenBlood

@comcast.net

Comcast .... sh%$ happens

Comcast network is very large and has alot of third
party providers. DNS issues pop up time to time.
Sometimes it doesn't cause any problems and other times it
brings the network to a stop. Stuff happens and you can only
do your best the next time, so it doesn't happen again.

SH%$ HAPPENS ... and life goes on ...

theeinstein
Premium
join:2003-07-31
Fernandina Beach, FL

Geeesss

It's not like Comcast DNS servers are the only ones on the net.. grab another one and keep on going.. and shut the pie whole already!!

TheMadSwede
Premium
join:2001-01-30
Holland, MI

Re: Geeesss

hole
theeinstein
Premium
join:2003-07-31
Fernandina Beach, FL

Re: Geeesss

What is this English Class you get the POINT!

pdq2

@198.72.x.x

Not exactly crybabies...

I can do without internet for an evening. What irks me (as the "tech support" person in the household) is that for a person who doesn't know how to ping servers or set up their own DNS, I have to wonder what part of my setup went bad- is it my computer? My router? Comcast?

As people here have pointed out, even if you were able to get thru to comcast last night, they got the standard inane "It's probably your fault" scriptreaders.

I was mentally scheduling time to troubleshoot this weekend and probably buy a new router (now that my existing one is aged- over a year old!). Fortunately, (1) things were back up this morning and (2) these forums and others make it clear it was Comcast's problem.

It would just be nice if Comcast could somehow _tell_ us they were having problems, rather than having us all chasing our tails.

See 17 replies to this post
Forums » Massive Comcast Outagepage: 1 · 2 · 3


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