We've been counting down what we believe to be the top ten problems that beset the United States broadband industry, one issue at a time.

Gripe Number Three: Join the battle against malware.

Take at least some responsibility for helping new users stay safe from malware and spyware. Allocate 1% of profits on providing free or discounted anti-malware tools, education, literature with the monthly bills, reminders and even non-invasive monitoring designed to help customers maintain their own security and privacy.

Ensure, via simple egress filters, that outbound traffic is legitimate, rather than fake.

Support the war others are already fighting, or stand by counting profits while broadband connected PCs attain a reputation for privacy black-holes and enabling criminal enterprises.

It seems that some telcos have no problems with the idea of filtering, limiting and blocking when it comes time to reduce competition with their own services - how about applying some of that technology (and budget) to end-user security.

Previously in this series:
#10 : Get out of the slow lane!
#9 : Stop hiding additional fees
#8 : Improved plans are not just for new customers
#7 : Treat technical support more seriously
#6 : Stop trying to kill the messengers
#5 : Fix it right the first time
#4 : Stop the anti-muni broadband campaigns