 
NewLife
Just Keep Swimming, Just Keep Swimming
join:2001-07-31
Calhoun, GA
 ·AT&T Southeast
 ·Comcast
| But lets see their retention I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers.
--
Computer Specs:
AMD 2400 XP/512 PC2700 RAM/128 MEG ASUS 9280TS Video/80 GB HDD/Onboard Sound
"You are the weakest link, GOODBYE!" | |
|
 | 
starstuff
Fly By Wire
Premium
join:2001-12-05
Mcallen, TX
| Re: But lets see their retention said by NewLife  :I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers. Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market.
11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing?
Not good news for the telcos 
--
If something goes wrong at the plant, blame the guy who can't speak English--Homer Simpson. | |
|
| | 
Dryvlyne
Far Beyond Driven
Premium
join:2004-08-30
Newark, OH
| Re: But lets see their retention said by starstuff :Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market. 11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing? Not good news for the telcos I would actually say that VoIP is mature enough right now. I don't believe broadband is mature enough IMO. Sure, the speeds are there, but reliability and penetration of broadband is what is hurting the VoIP providers, not the VoIP services themselves.
I too am a subscriber to Vonage and love the service! Unfortunately though my recent ISP, Adelphia, kept having outages all of the time which also meant I didn't have a working phone. I have since switched to Alltel DSL, which although slower than Adelphia's HSI, is much more reliable and the speeds are also more consistent across the board. To me telcos have the advantage as far as broadband goes (in terms of reliability and consistency). They just need to start offering their own VoIP services as well as get going on rolling out IPTV. | |
|
| | tommytomtom
join:2002-08-15
Springfield, VA
2 edits | said by starstuff :said by NewLife :I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers. Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market. 11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing? Not good news for the telcos I use Vonage. Without a cell phone, I would not consider using VOIP. | |
|
| | | dibbb
join:2003-09-19 |  Re: But lets see their retention
| |
|
| | | | 
sbhusted
join:2000-05-14
Bethlehem, PA | Re: But lets see their retention I think his intent was to say that he uses Vonage, but he would never consider using VOIP if he didn't have cell service as a backup.
--
Scott B. Hustedhttp://www.Husted.cc | |
|
| | | | tommytomtom
join:2002-08-15
Springfield, VA | Well damn! Of course I know Vonnage is VOIP. My point was that I want the backup that a cell phone provides. Believe it or not, sometimes my cable goes out. | |
|
| | | | | dibbb
join:2003-09-19 | Re: But lets see their retention I must have mis-read your post, I understand what you're saying now.
 | |
|
| | 
dddane
join:2002-01-10
Chicago, IL
| i disagree... people are dropping their POTS by the thousands... it has little to do with voip though, and more to do with cell phone usage. a lot of people have no use for a landline even... and i can hardly imagine someone paying for a cell phone, POTS, *and* VoIP line... if they're paying for VOIP its probably a guarantee that they'll be dropping their POTS | |
|
outspoken72
An Irish Jayhawk
Premium
join:2000-10-03 | Package As soon as they offer a bundled package deal in KC, I will sign up. Right now it is ala carte.
--
How can I miss you if you won't go away? | |
|
| DonLibes
Premium,ExMod 2001
join:2003-01-19 | Re: Package Lack of a bundle is stopping you from signing up? Wow, some people are picky. Or are you saving money now with your current provider such that only the bundled price beats it? | |
|
| |
outspoken72
An Irish Jayhawk
Premium
join:2000-10-03
| Re: Package i have bundled DSL/Phone through SBC, nice price. Currently, to add RR andFONE, on top of my digital cable, I would be losing money. Everest does some nice bundled pricing, yet, not in our area.
--
How can I miss you if you won't go away? | |
|
theicon001
join:2002-10-14
Syracuse, NY | Time Warner VoIP Growing Fast Vonage has better pricing than TimeWarner , but how is vonages service? | |
|
| 
Techless
Like I care
Premium
join:2002-07-19
Hypoluxo
 ·Vonage
| Re: Time Warner VoIP Growing Fast I'm not on TimeWarner. I'm on Adelphia but I would need a very good reason to change from Vonage that works great for me.
$5.00 cheaper might tempt me if they had all the same services.
--
Al • Adelphia HSI • 4000/512 • Will Work For Captain Morgan | |
|
| | bhorow
join:2004-05-17
Forest Hills, NY | Re: Time Warner VoIP Growing Fast If you were a Time Warner Cable customer, which adelphia might be soon. You would get a discount as a cable subscriber.
While the deal is far from done, Im reasonably sure it will happen. | |
|
| xistent
join:2001-05-29
Santa Ana, CA
| I have Vonage. The call quality is great with quick and easy setup, but I requested a number transfer on Dec 14th that has still not gone through. I have called them twice and had my account credited for the service amount. I was told both times that they are waiting on my current carrier (SBC) to release my number. | |
|
| |
outspoken72
An Irish Jayhawk
Premium
join:2000-10-03
| Re: Time Warner VoIP Growing Fast said by xistent :I was told both times that they are waiting on my current carrier (SBC) to release my number. That isn't so rare with LNP. The CLEC or the like requesting the transfer from the ILEC is at the mercy of them.
When i worked for a CLEC, SBC would "mistakenly" release the numbers for cutover say at 6AM rather than the ordered 6PM. OOPS! Not a big deal with a residential customer, but when dealing with a Law Firm with 2 T-1's, it causes a bit of a ruckus. "See, those CLECS don't know what they are doing, stay with us, the big boys."
--
How can I miss you if you won't go away? | |
|
| | rradina
join:2000-08-08
Chesterfield, MO
·Charter Pipeline
| LPN took a while for me. I'm in SBC territory but four or five years ago I ported my number to Birch Telecom (BT). Had that for a year, Vonage came to town and I ordered it. I kept both numbers separate for a few months but I eventually forwarded my BT number to Vonage and later ported it to Vonage. The port took three months. I also had trouble getting the "911 like" service activated by Vonage. That took a couple months.
Feb 13th marked my two year anniversary with Vonage. I've used them exclusively since October of 2003. This is just my opinion but they've been HIGHLY reliable. Basically as reliable as my Charter HSI which in STL is generally extremely reliable. I believe this to be the number one key to VOIP quality. Only with great HSI do you stand a chance at getting great VOIP.
So far, I cannot complain about Vonage. Since I've been with them they've added features and lowered their prices. I don't believe this has ever happened in the phone industry with the exception being the wireless industry.
At this point, I believe I have more reliability issues with my damn router rebooting. I have a NetGear WGT624 and it usually reboots every few days. Sometimes it will go for two weeks but when it reboots, I lose incoming calls until my VOIP ATA realizes it has lost contact with the servers. It's hard to detect because calls go to messaging and the message waiting dial tone doesn't sound. Therefore you often don't know you missed a call and have a voice mail message waiting. I keep threatening to get a stand-alone, quality router. It's just getting hard to find one that doesn't also have built-in wireless. I've been kind of waiting for the next round of 802 standards to take hold before upgrading my wireless equipment. So I put up with it. | |
|
| 
fegul
Premium
join:2004-08-23
united state
| I like Vonage's service. I haven't had many problems with it, and I don't even realize I'm on it sometimes. Just a phone, that's all I need.
--
|Networking Help|My Blog| | |
|
| ewm0826
join:2000-05-23
Raynham, MA | Works great for me. I've had it two months now, and am quite pleased. Runs over Comcast BB, now 4Mbps, was 2Mbps. | |
|
| bob3902
join:2004-05-03
Sun Prairie, WI | Are you sure Time Warner uses VoIP? I was told that it's NOT VoIP, but some kind of "digital phone." | |
|
IanR
join:2001-03-22
Madison, NJ
| I expect churn at TW VoIP Quote
Time Warner Cable, for example, charges $39.95 a month for unlimited local and long-distance calling for customers who also take cable TV and Internet service.
Unquote
So TW is getting 5% of their Cable TV customers EACH WEEK to sign on to a VoIP service at $40.00 p.m. I don't think this can last. When these customers find out TW is killing them when a P8 service is available for $20.00 p.m. or a Vonage for $25.00. | |
|
| 
cablemonster
join:2002-03-10
USA
| Re: I expect churn at TW VoIP apples to oranges. time warner is selling an end to end solution with QOS and priority. vonage and packet 8 cant offer that. if you have a problem with TW digi phone you only have to trouble shoot with one provider, not two.
--
CCNA, Net+, A+ | |
|
| | lefty1
join:2002-10-25
Clay, NY | Re: I expect churn at TW VoIP if you have a problem with TW digi phone you only have to trouble shoot with one provider, not two.
That's a nice theory, but I'll bet their left hand doesn't know what the right hand is doing. | |
|
|
Dryvlyne
Far Beyond Driven
Premium
join:2004-08-30
Newark, OH
| said by IanR :Quote Time Warner Cable, for example, charges $39.95 a month for unlimited local and long-distance calling for customers who also take cable TV and Internet service. Unquote So TW is getting 5% of their Cable TV customers EACH WEEK to sign on to a VoIP service at $40.00 p.m. I don't think this can last. When these customers find out TW is killing them when a P8 service is available for $20.00 p.m. or a Vonage for $25.00. I agree with what you are saying, but unfortunately the world is made up of many, many average PC user's. Many people just go with a service because they have heard the company's name before - not necessarily because they offer the best prices and/or services. I fear that eventually companies like Vonage and Packet8 (and others) will get squeezed out of the market because of this. I hope it doesn't happen, but I have seen nothing to indicate that it won't go that direction eventually and then gone will be the days of $20-25 VoIP and in with the days of $40+ VoIP. | |
|
| sancraig
join:2003-11-05
Saint Louis, MO | Heck I had Charter offer me their voip for 17.99 a month with the first month free trial. They got me thinking its $10 cheaper than what I got now... | |
|
|
Vonage User5
join:2004-05-15
Hillsborough, NC | TWC ..the AOL of Voip give it a year... | |
|
| Gundam_Toon
join:2004-09-03
Noblesville, IN | Re: TWC ..the AOL of Voip Amen! | |
|
| | watts3000
join:2002-01-21
Birmingham, AL
2 edits | Re: TWC ..the AOL of Voip I hope TW can pull this off. I was a TW customer when I lived in another area of town I had them for broadband and also cable. I rarely had any problems and if I did there tech support people and customer service worked to solve the problem. I did not have to wait in a call que 5 hours just to speak to a rep. Customers like companies they can trust if TW has provided good service to a customer. I guarantee they will give there voip a chance so what is vonage is 14 dollars cheaper. TW is a huge company with lots of resources I see this being a good thing. Its going to make companies like vontage and att call vantage step there game up and perform better in areas like customer service. | |
|
| | | Take This
join:2003-10-14
Honolulu, HI
| Re: TWC ..the AOL of Voip I have been with Vonage since December 2003. Just a bandwidth throttle change at the start corrected any problems I had. I do not have a cell phone, and would NEVER EVER GO BACK to letting SBC putting their hands in my pocket again. I changed my phone number on the change from SBC to Vonage... and Completely Stopped Telemarketers. My phone doesn't ring anymore... What a beautiful sound. Really... How peaceful the world has become. Why would you want it anyother way. WHY would you give your cable company anymore money either. Give it to Vonage, or the other services, but not the big guys. I'm with Comcast and I wouldn't think of giving them anymore than my Cable Internet connection. They are in my pockets for $54 now for that and thats not including any TV Package. Its only $16.98 for my telephone bill with Vonage. Go VONAGE... | |
|
| smcallah
join:2004-08-05
Home
| said by Vonage User5 :give it a year... No, AOL would be the AOL of VoIP. AOL is fully rolling out their VoIP offering. | |
|
a2zcomputer
@rr.com
| ATT Broadband VoIP I was actually using Time Warner VoIP. When I found out about ATT VoIP, I switched. I called Time Warner twice to see what they would do about their price... hahaha Nothing.
The thing that gets me is that they have done no research to match prices. Time Warner wants $39.99/month and $3.99/month for Voice mail. I told them about Vonage and ATT give Voice mail for free. They won't even offer a credit for Voice mail.
When were having trouble with our cable service, I gave them back their VoIP cable modem and bought my own Motorola cable modem. The installer told me that the way Time Warner has their pricing structure set up on VoIP, because they own all of the equipment to provide the service, they could sell it for $9.99/month and still make a profit. WTF??????
Good bye Time Warner, Get a CLUE!!!!!!!!!!!!!!!!! | |
|
| 
scooby
Premium
join:2001-05-01
Chicago, IL
| Re: ATT Broadband VoIP Your on crack and its AT&T Callvantage not AT&T Broadband VoIP. If you make a decent amount of long distance calls, the $40 is a good price. TW Voip is numerous times more reliable then using vonage, callvantage, or any of the others.
Some people want dialtone every time you pick up the phone. TW is a good alternative to the ilecs. | |
|
| |
a2zcomputer
@rr.com
| Re: ATT Broadband VoIP Dude chill out on the coffee!!!!
So what if I didn't get the name exactly right. I make plenty of long distances phone calls. For that matter, I am making them over the same internet connection that I was before with Time Warner VoIP. I get a dial tone every time I pick up the phone.
It was just another opinion to add to the conversation, which by the way is not just yours crackhead. | |
|
| djeremy
join:2004-07-12
San Francisco, CA | ATT Callvantage is great - I've never had a problem and I've been using it since October. Ever tried to deal with SBC in Chicago? | |
|
|
|
|
Time Warner VoIP Growing Fast
