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story category Baby Death Blamed on E911
Routing error delays rescue attempt
(old news - 02:13PM Thursday Sep 30 2004)
tags: trouble · VoIP
A Comcast digital phone E911 mixup has resulted in the death of a baby, claims one mother, after her frantic call was routed to the wrong dispatch. The system would have worked, but the woman's lawyer is claiming Comcast had the wrong address in their system, resulting in the delay. While this was an AT&T based digital phone service, VoIP 911 service is begging for similar problems: many VoIP users who call 911 are often connected to everything from insurance agents to the wrong substation.

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